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Santa Cruz Biotechnology, Inc. Reviews - 1,058 Review - 9.5/10

Dec 4, 2024
Santa Cruz Biotechnology is a developer of biological products for medical research, and is one of the world's largest suppliers of antibodies. The company was founded in 1991 by Dr. John Stephenson and his wife Brenda Stephenson in Santa Cruz, California.

Santa Cruz Biotechnology, Inc. Rating

Rating
Overall Satisfaction9.5 /10
Would Shop Here Again9.6 /10
Likelihood to Recommend9.5 /10
Product Selection9.3 /10
Ease of Finding9.0 /10
Checkout Satisfaction9.3 /10
Product Met Expectations9.6 /10
On-Time Delivery9.6 /10
Satisfaction with Customer Support9.5 /10
Overall Satisfaction:
 

9.5out of 10


Would Shop Here Again:

 

9.6out of 10


Likelihood To Recommend:

 

9.5out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

88%82%

Neutral

9%11%

Negative

3%7%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.0 out of 10

Design of Site

Satisfaction with the look and design of the site

9.0 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.3 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.3 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.2 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.3 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.0 out of 10

Shipping Charges

Satisfaction with shipping charges

8.5 out of 10

Variety of Shipping Options

Desired shipping options were available

8.8 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.6 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.6 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.6 out of 10

Customer Support

Satisfaction with assisted or self-service help

9.5 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.6 out of 10

Returns Process

Satisfaction with the returns process

Not yet rated

Recent Reviews for Santa Cruz Biotechnology, Inc.

Showing 421 - 440 of 1,058

Goodspeeds

Site Experience Feedback

Jun 17, 2024

I was looking for the Ultra Cruz Skin and Allergy pellets. They are cheaper to buy directly from Santa Cruz than from Amazon!

Chaz

Post-Delivery Feedback

Jun 17, 2024

Excellent products and great prices!

ryan

Site Experience Feedback

Jun 17, 2024

The survey asked personal and irrelevant questions. Find a better survey software.

Online Shopper

Post-Delivery Feedback

Jun 17, 2024

Good product at a reasonable price

Lav

Site Experience Feedback

Jun 17, 2024

It was easy to navigate

TJ

Site Experience Feedback

Jun 17, 2024

Order went nice and Easy

Online Shopper

Post-Delivery Feedback

Jun 16, 2024

i never receive shipping status and tracking information for my order. i only receive an order confirmation

HHR

Site Experience Feedback

Jun 14, 2024

I read the labels on ingredients and how much to feed. I also read the reviews on how the product worked for others. These were the two basic things I needed to know about the product before buying it.

Jim

Site Experience Feedback

Jun 03, 2024

Website easy to navigate. High shipping charge.


Post-Delivery Feedback

Jun 14, 2024

I Emailed customer support to check on when my order was arriving (it was on back order). I never got a reply. Then I called customer support and they told me it would arrive on June 24th. It actually came on June 11th. This was my first order from Santa Cruz. Not a very auspicious start.

Meme

Site Experience Feedback

Jun 13, 2024

Easy to use.

Online Shopper

Post-Delivery Feedback

Jun 13, 2024

I really appreciate you having a product that very few others had available at this time. I haven't purchased from you before, because I don't pay shipping from my current supplier and they operate in my state of residence (KS).

Bonsai

Site Experience Feedback

Jun 05, 2024

I've been purchasing from Santa Cruz for years. Always a great experience!!!


Post-Delivery Feedback

Jun 13, 2024

FOUND EXACTLY WHAT I WAS LOOKING FOR

matteo

Site Experience Feedback

Jun 13, 2024

It was great working with this company to order what i neede. I called to see if what i needed was in stock and they were prompt with responces and answered all my questions

Djb

Site Experience Feedback

Jun 12, 2024

Easy to muse I order a few times a year they have products I can’t get elsewhere

Jess

Site Experience Feedback

Jun 12, 2024

Easy to use website. Found through google search for supplements to help our 4-h goats gain weight. Info on product was easily accessed

d

Site Experience Feedback

Jun 12, 2024

Santa Crue Biotechnology is a great company that delivers exception products and service.

Lacey

Site Experience Feedback

Jun 12, 2024

They had the best price I could find on the item I was looking for and the fact that they ship same day as long as the order is received by 5pm is great!

Fly spray

Post-Delivery Feedback

Jun 12, 2024

Purchased the 5 gallon supply of fly spray and so far I'm pleased with the performance and the smell of the product. Product didn't ship same or next day as advertised and took longer to arrive than expected.

Wro

Site Experience Feedback

May 27, 2024

nothing


Post-Delivery Feedback

Jun 11, 2024

Available products difficult to find in stock on other online vendors although one item was on back order. Good tracking info to know status.

Rodeocrazy1

Site Experience Feedback

Jun 10, 2024

good prices