Santa Cruz Biotechnology, Inc. Reviews - 1,066 Review - 9.5/10
Santa Cruz Biotechnology, Inc. Rating
Overall Satisfaction | 9.5 /10 |
---|---|
Would Shop Here Again | 9.5 /10 |
Likelihood to Recommend | 9.5 /10 |
Product Selection | 9.2 /10 |
Ease of Finding | 9.1 /10 |
Checkout Satisfaction | 9.3 /10 |
Product Met Expectations | 9.6 /10 |
On-Time Delivery | 9.5 /10 |
Satisfaction with Customer Support | 9.5 /10 |
9.5out of 10
Would Shop Here Again:
9.5out of 10
Likelihood To Recommend:
9.5out of 10
Overall Rating | Past 3 Months | Past Month |
---|---|---|
Positive | 87% | 83% |
Neutral | 10% | 10% |
Negative | 3% | 7% |
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.1 out of 10
Design of Site
Satisfaction with the look and design of the site
9.1 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.3 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.2 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.3 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.3 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.0 out of 10
Shipping Charges
Satisfaction with shipping charges
8.5 out of 10
Variety of Shipping Options
Desired shipping options were available
8.8 out of 10
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.5 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.5 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.6 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.5 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.6 out of 10
Returns Process
Satisfaction with the returns process
Not yet rated
Recent Reviews for Santa Cruz Biotechnology, Inc.
Showing 41 - 60 of 1,066
Norm
Post-Delivery Feedback
Nov 14, 2024
Products and customer service are great. Unfortunately one item was out of stock. SCAH advised out of stock issue and an eta of 2-5 days based on raw material availability. Unfortunately they did not receive raw materials as expected and transferred my order to their California location. This resulted in a 10 day delay to receive. Although inconvenient, their CS handled the issue expeditiously and in the most courteous manner that could be expected. On only one other occasion has an issue surfaced and CS handled it admirably Good products Good service And great CS
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 8
- Customer Support: 10
- Full ratings for this review »
Don’t buy!!
Post-Delivery Feedback
Nov 13, 2024
Santa Cruz Biotechnology shipped me a medication that expired in just weeks. Customer service told me their 31 day before expiration policy. I felt Santa Cruz Biotechnology lacked integrity. I just purchased same product from another vendor and product had expiration date of 6/2026. Santa Cruz shipped me a product with date of 12/2024. Very poor customer service on top of it. As promised I am leaving reviews and posting Santa Cruz email response on social media.
- Overall Rating: 1
- Would Shop Here Again: N/A
- Likelihood To Recommend: 1
- On Time Delivery: 1
- Customer Support: 1
- Full ratings for this review »
Dr.MORO
Site Experience Feedback
Nov 13, 2024
Unfortunately, I could not finished the order online since having our lab credit card validation error. I called up customer support, and was told to order using a PO number of my choice, and then in the special comment section, to write in the tax exemption number, and the lab credit card information. It would have been a much easier and simple ordering experience, if not for the lab credit card issue encountered. Really hope this issue gets fixed. BTW, I was using the latest Apple Mac Safari web browser. I have not tried any other web browser.
- Overall Rating: 6
- Would Shop Here Again: 7
- Likelihood To Recommend: 8
- Full ratings for this review »
JT
Site Experience Feedback
Nov 12, 2024
The address book feature when going back to where i typed in all my information for shipping/ billing is a little confusing and will create multiple copies of the same address if i go back and then click back through to the step.
- Overall Rating: 9
- Would Shop Here Again: N/A
- Likelihood To Recommend: 8
- Full ratings for this review »
Mns65
Site Experience Feedback
Nov 12, 2024
The website was fairly easy to place an order from.
- Overall Rating: 5
- Would Shop Here Again: 5
- Likelihood To Recommend: 5
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Nov 12, 2024
I interacted with the Chat person and I was helped in a quick and professional manner. Thanks.
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
- Full ratings for this review »
S & L Feeds
Site Experience Feedback
Nov 12, 2024
Great experience with the website. As always I have no trouble finding the items I need.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Oct 31, 2024
Easy to order online. good selection of products
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Post-Delivery Feedback
Nov 11, 2024
Would recommend
- Overall Rating: 9
- Would Shop Here Again: N/A
- Likelihood To Recommend: 9
- On Time Delivery: 9
- Customer Support: 9
- Full ratings for this review »
DG
Site Experience Feedback
Nov 10, 2024
Very easy to order
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Faith
Site Experience Feedback
Nov 09, 2024
Excellent products. Website was easy to use. Will reorder from this merchant.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Reddog532
Site Experience Feedback
Nov 09, 2024
This was the only place I could get Fusogard. Everyone else did not even have an option to place an order.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- Full ratings for this review »
Cityslicker
Post-Delivery Feedback
Nov 09, 2024
Dr. Crum recommended this product Spring of 2023. Have been using it ever since. Switched to pellets instead of powder and believe the ponies like it better. It really helps to keep them healthy and level on the insulin production.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Annie
Site Experience Feedback
Oct 26, 2024
Everything was simple and quick
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Annie
Post-Delivery Feedback
Nov 08, 2024
Everything is good, except FedEx
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
EMorgan
Site Experience Feedback
Oct 24, 2024
The products on the site could be better identified with a sup title like. Hoof Care or Skin care. otherwise it has all the information needed and is great information.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Michelle
Post-Delivery Feedback
Nov 08, 2024
Excellent product and service. Works great on my allergy prone horse. Highly recommended!
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Joni
Site Experience Feedback
Nov 08, 2024
Very easy to navigate and explained products well
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Ros
Site Experience Feedback
Nov 07, 2024
The website is easy to navigate, although I have experienced issues before where a different antibody is found in the cart aside from the one I remember selecting. Could be a user-issue haha.
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
- Full ratings for this review »
Poco Girl
Post-Delivery Feedback
Nov 07, 2024
I highly recommend purchasing from Santa Cruz Biotechnology, Inc. The products are high quality and reasonably priced. Each purchase has arrived on time and in protective packaging.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
RogerR
Site Experience Feedback
Nov 05, 2024
My experience was quick and efficient. Santa Cruz representatives were friendly and helpful with my order. Highly recommend SCBT!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
tmedic10
Site Experience Feedback
Nov 05, 2024
So happy you didn't stop making my favorite suppliment! Amazon just didn't carry the size anymore
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »