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Santa Cruz Biotechnology, Inc. Reviews - 1,066 Review - 9.5/10

Dec 3, 2024
Santa Cruz Biotechnology is a developer of biological products for medical research, and is one of the world's largest suppliers of antibodies. The company was founded in 1991 by Dr. John Stephenson and his wife Brenda Stephenson in Santa Cruz, California.

Santa Cruz Biotechnology, Inc. Rating

Rating
Overall Satisfaction9.5 /10
Would Shop Here Again9.5 /10
Likelihood to Recommend9.5 /10
Product Selection9.2 /10
Ease of Finding9.1 /10
Checkout Satisfaction9.3 /10
Product Met Expectations9.6 /10
On-Time Delivery9.5 /10
Satisfaction with Customer Support9.5 /10
Overall Satisfaction:
 

9.5out of 10


Would Shop Here Again:

 

9.5out of 10


Likelihood To Recommend:

 

9.5out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

87%83%

Neutral

10%10%

Negative

3%7%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.1 out of 10

Design of Site

Satisfaction with the look and design of the site

9.1 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.3 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.2 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.3 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.3 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.0 out of 10

Shipping Charges

Satisfaction with shipping charges

8.5 out of 10

Variety of Shipping Options

Desired shipping options were available

8.8 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.5 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.5 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.6 out of 10

Customer Support

Satisfaction with assisted or self-service help

9.5 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.6 out of 10

Returns Process

Satisfaction with the returns process

Not yet rated

Recent Reviews for Santa Cruz Biotechnology, Inc.

Showing 41 - 60 of 1,066

Norm

Post-Delivery Feedback

Nov 14, 2024

Products and customer service are great. Unfortunately one item was out of stock. SCAH advised out of stock issue and an eta of 2-5 days based on raw material availability. Unfortunately they did not receive raw materials as expected and transferred my order to their California location. This resulted in a 10 day delay to receive. Although inconvenient, their CS handled the issue expeditiously and in the most courteous manner that could be expected. On only one other occasion has an issue surfaced and CS handled it admirably Good products Good service And great CS

Don’t buy!!

Post-Delivery Feedback

Nov 13, 2024

Santa Cruz Biotechnology shipped me a medication that expired in just weeks. Customer service told me their 31 day before expiration policy. I felt Santa Cruz Biotechnology lacked integrity. I just purchased same product from another vendor and product had expiration date of 6/2026. Santa Cruz shipped me a product with date of 12/2024. Very poor customer service on top of it. As promised I am leaving reviews and posting Santa Cruz email response on social media.

Dr.MORO

Site Experience Feedback

Nov 13, 2024

Unfortunately, I could not finished the order online since having our lab credit card validation error. I called up customer support, and was told to order using a PO number of my choice, and then in the special comment section, to write in the tax exemption number, and the lab credit card information. It would have been a much easier and simple ordering experience, if not for the lab credit card issue encountered. Really hope this issue gets fixed. BTW, I was using the latest Apple Mac Safari web browser. I have not tried any other web browser.

JT

Site Experience Feedback

Nov 12, 2024

The address book feature when going back to where i typed in all my information for shipping/ billing is a little confusing and will create multiple copies of the same address if i go back and then click back through to the step.

Mns65

Site Experience Feedback

Nov 12, 2024

The website was fairly easy to place an order from.

Online Shopper

Site Experience Feedback

Nov 12, 2024

I interacted with the Chat person and I was helped in a quick and professional manner. Thanks.

S & L Feeds

Site Experience Feedback

Nov 12, 2024

Great experience with the website. As always I have no trouble finding the items I need.

Online Shopper

Site Experience Feedback

Oct 31, 2024

Easy to order online. good selection of products


Post-Delivery Feedback

Nov 11, 2024

Would recommend

DG

Site Experience Feedback

Nov 10, 2024

Very easy to order

Faith

Site Experience Feedback

Nov 09, 2024

Excellent products. Website was easy to use. Will reorder from this merchant.

Reddog532

Site Experience Feedback

Nov 09, 2024

This was the only place I could get Fusogard. Everyone else did not even have an option to place an order.

Cityslicker

Post-Delivery Feedback

Nov 09, 2024

Dr. Crum recommended this product Spring of 2023. Have been using it ever since. Switched to pellets instead of powder and believe the ponies like it better. It really helps to keep them healthy and level on the insulin production.

Annie

Site Experience Feedback

Oct 26, 2024

Everything was simple and quick


Post-Delivery Feedback

Nov 08, 2024

Everything is good, except FedEx

EMorgan

Site Experience Feedback

Oct 24, 2024

The products on the site could be better identified with a sup title like. Hoof Care or Skin care. otherwise it has all the information needed and is great information.

Michelle

Post-Delivery Feedback

Nov 08, 2024

Excellent product and service. Works great on my allergy prone horse. Highly recommended!

Joni

Site Experience Feedback

Nov 08, 2024

Very easy to navigate and explained products well

Ros

Site Experience Feedback

Nov 07, 2024

The website is easy to navigate, although I have experienced issues before where a different antibody is found in the cart aside from the one I remember selecting. Could be a user-issue haha.

Poco Girl

Post-Delivery Feedback

Nov 07, 2024

I highly recommend purchasing from Santa Cruz Biotechnology, Inc. The products are high quality and reasonably priced. Each purchase has arrived on time and in protective packaging.

RogerR

Site Experience Feedback

Nov 05, 2024

My experience was quick and efficient. Santa Cruz representatives were friendly and helpful with my order. Highly recommend SCBT!

tmedic10

Site Experience Feedback

Nov 05, 2024

So happy you didn't stop making my favorite suppliment! Amazon just didn't carry the size anymore