Home > Pet Supplies > Santa Cruz Biotechnology, Inc.

Santa Cruz Biotechnology, Inc. Reviews - 1,066 Review - 9.5/10

Dec 3, 2024
Santa Cruz Biotechnology is a developer of biological products for medical research, and is one of the world's largest suppliers of antibodies. The company was founded in 1991 by Dr. John Stephenson and his wife Brenda Stephenson in Santa Cruz, California.

Santa Cruz Biotechnology, Inc. Rating

Rating
Overall Satisfaction9.5 /10
Would Shop Here Again9.5 /10
Likelihood to Recommend9.5 /10
Product Selection9.2 /10
Ease of Finding9.1 /10
Checkout Satisfaction9.3 /10
Product Met Expectations9.6 /10
On-Time Delivery9.5 /10
Satisfaction with Customer Support9.5 /10
Overall Satisfaction:
 

9.5out of 10


Would Shop Here Again:

 

9.5out of 10


Likelihood To Recommend:

 

9.5out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

87%83%

Neutral

10%10%

Negative

3%7%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.1 out of 10

Design of Site

Satisfaction with the look and design of the site

9.1 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.3 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.2 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.3 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.3 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.0 out of 10

Shipping Charges

Satisfaction with shipping charges

8.5 out of 10

Variety of Shipping Options

Desired shipping options were available

8.8 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.5 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.5 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.6 out of 10

Customer Support

Satisfaction with assisted or self-service help

9.5 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.6 out of 10

Returns Process

Satisfaction with the returns process

Not yet rated

Recent Reviews for Santa Cruz Biotechnology, Inc.

Showing 21 - 40 of 1,066

Online Shopper

Post-Delivery Feedback

Nov 21, 2024

Very satisfied with product except for the bottles’ sprayer. Very cheap and flimsy.

Online Shopper

Post-Delivery Feedback

Nov 21, 2024

I was totally satisfied with the staff that helped me get my order. What I was disappointed in was the product availability……it was on back order for a few weeks. If this product really works and is unavailable once allergy symptoms start to develop in the spring, I will be very upset with Ultra Cruz.

MHowdy

Site Experience Feedback

Nov 20, 2024

They are always great to do business with.

ol'Buddy's caretaker

Site Experience Feedback

Nov 05, 2024

some difficulty with check out


Post-Delivery Feedback

Nov 20, 2024

our only trusted DVM with over 30 years experience -Dr.Faragalla has recommended this specific product for years to all his clients with lean/aged horses. He also states it is excellent for seasoning cast iron

Roberto

Site Experience Feedback

Nov 20, 2024

Excellent

Daisy girl

Post-Delivery Feedback

Nov 19, 2024

I was looking for a pelleted product for the gut for my horse. She is on medication, and I want to make sure her guy stays healthy. I wanted something comparable to GastroElm Plus (dandelion root, slippery elm, and other herbs). You did not have one. So I went with the Probiotics. Your gasto product is a powder and she refuses any powder wet or dry. We will see how she does on this!

Sam

Site Experience Feedback

Nov 19, 2024

Website experience was good. I wish lead times on items that are not in stock where shown.

BA

Site Experience Feedback

Nov 19, 2024

NA

Jason

Site Experience Feedback

Nov 04, 2024

I called in and spoke with Nadea and she was great! Then went online and purchased what I needed. Thank you


Post-Delivery Feedback

Nov 19, 2024

The young lady I spoke with was helpful and knowledgeable. No problems. I then placed my order online.

Online Shopper

Post-Delivery Feedback

Nov 18, 2024

Price point was excellent.

Online Shopper

Post-Delivery Feedback

Nov 18, 2024

Very good technical support

Cdp

Post-Delivery Feedback

Nov 18, 2024

Overall easy. The bag the supplement comes in is 3-4x larger than needed so made me question if correct size sent but was correct.

Kenedy

Site Experience Feedback

Nov 17, 2024

I appreciate the variety of supplements, variety of packaging sizes, and product transparency. Shipping is always extremely fast.

NA

Site Experience Feedback

Nov 17, 2024

Checkout was smooth.

labrat

Site Experience Feedback

Sep 28, 2024

was easy to find and purchase the item that I desired


Post-Delivery Feedback

Nov 16, 2024

Reagents for the knockdown of most genes are readily available. This cuts down wasted dead but valuable time.

Rehman

Post-Delivery Feedback

Nov 16, 2024

Getting information about the products I needed from Santa Cruz was efficient and flawless. Customer service did an awesome job of helping me place an order with accurate information about the ETA for shipment. I am very pleased with the service I received.

Klm

Post-Delivery Feedback

Nov 15, 2024

Santa Cruz has wonderful products for so many animals and there prices are the best I have seen. They have natural products with essential oils in them and they smell so good. I buy these for my horse and dogs They have quick delivery and as I stated great price and fantastic products. There products are absolutely amazing.

Kanaber

Site Experience Feedback

Nov 15, 2024

Good experience

C U

Site Experience Feedback

Nov 15, 2024

The checkout website bugged a bit when I added a card, then clicked next, then wanted to go back to check on the order address and kept hitting continue, causing it to add the card twice and get an error. Might just be a very unique situation.

tina

Post-Delivery Feedback

Nov 14, 2024

I love most of your products. That being said I have recently noticed that several of the products i have ordered contain soy flour, and or oil. I wont be using the products in the future that contain any of these inflammatory products.