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Santa Cruz Biotechnology, Inc. Reviews - 1,066 Review - 9.5/10

Dec 3, 2024
Santa Cruz Biotechnology is a developer of biological products for medical research, and is one of the world's largest suppliers of antibodies. The company was founded in 1991 by Dr. John Stephenson and his wife Brenda Stephenson in Santa Cruz, California.

Santa Cruz Biotechnology, Inc. Rating

Rating
Overall Satisfaction9.5 /10
Would Shop Here Again9.5 /10
Likelihood to Recommend9.5 /10
Product Selection9.2 /10
Ease of Finding9.1 /10
Checkout Satisfaction9.3 /10
Product Met Expectations9.6 /10
On-Time Delivery9.5 /10
Satisfaction with Customer Support9.5 /10
Overall Satisfaction:
 

9.5out of 10


Would Shop Here Again:

 

9.5out of 10


Likelihood To Recommend:

 

9.5out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

87%83%

Neutral

10%10%

Negative

3%7%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.1 out of 10

Design of Site

Satisfaction with the look and design of the site

9.1 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.3 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.2 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.3 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.3 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.0 out of 10

Shipping Charges

Satisfaction with shipping charges

8.5 out of 10

Variety of Shipping Options

Desired shipping options were available

8.8 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.5 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.5 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.6 out of 10

Customer Support

Satisfaction with assisted or self-service help

9.5 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.6 out of 10

Returns Process

Satisfaction with the returns process

Not yet rated

Recent Reviews for Santa Cruz Biotechnology, Inc.

Showing 1 - 20 of 1,066

Online Shopper

Site Experience Feedback

Dec 01, 2024

Easy to order

Kyla

Post-Delivery Feedback

Dec 01, 2024

I would not purchase from them again. I had 2 gift certificates to use and I followed THEIR instructions on their website on how to use both on the same order. I they only accepted the first gift certificate and then changed the price to be MORE than I agreed to on PayPal originally (changed from $42.11 to $44.17). So I called customer service and the girl on the phone said that they couldn’t go back and credit me OR REFUND me for the amount of the gift card.

Debbie

Site Experience Feedback

Dec 01, 2024

quick search to find the product I needed at a reasonable price. Nice bonus offering

Kelso

Post-Delivery Feedback

Nov 30, 2024

This is my second time buying the santa cruz skin coat pellets I did a 3 month supply before and was thrilled at how well they worked after years and thousands of dollars wasted on all types of shampoo conditioners supplements ect. My daughter told me about this product she has seen off tik tok. So I bought some to try my horses mane and tail were always dry and brittle no matter what I tried. Now his mane and tail are soft and when he gets burrs grass twigs ect caught in his hair it just slides out. I will always use it just started our new horse on it to keep there coats and hair in good condition as it's going into winter time and blankets can be hard on them. I love the company has a very reasonable price and shipping cost on a very amazing product. My only little complaint would be I ordered product and they were out it took couple weeks for new product to be made but as soon as it was they shipped it out immediately. Upside is you definitely know its fresh when you get it. Will be trying more of there products in future since they carry poultry and swine feed. There definitely becoming a one stop shop for all your animals needs and feeds. Lifetime buyer I'm hooked for sure. I also noticed his mane and tail that wasn't growing at all has grown about 4 inches on his mane and 2 inches on his tail. His hooves have a healthy shine to them as well.

mid-west guy

Site Experience Feedback

Nov 19, 2024

Everything was smooth as expected and the product was available


Post-Delivery Feedback

Nov 30, 2024

We continue returning to purchase the same product. It’s always available and in the size we need. The quality is great.

Pam

Post-Delivery Feedback

Nov 29, 2024

I am satisfied with the products, however I wish it would be disclosed that you would need to sign for the products and for an email notification to be sent out once the products have shipped with tracking at that time.

Steeleje

Site Experience Feedback

Nov 28, 2024

It was fine.

CS

Site Experience Feedback

Nov 27, 2024

Slightly dated interface but still the site is clear and informative. Charges steep but understandable considering the distance.

Jc

Post-Delivery Feedback

Nov 27, 2024

The liniment gel was unavailable which was disappointing. The shipping was 4 full days. But the products are excellent.

Corey

Site Experience Feedback

Nov 27, 2024

Isabella

Lucy+5

Site Experience Feedback

Nov 26, 2024

Worked well

Hanksrocks

Site Experience Feedback

Nov 21, 2024

good


Post-Delivery Feedback

Nov 26, 2024

Easy, ordered from the website. No issues, everything arrived in two days as ordered. well packaged. All good.

Cindy

Site Experience Feedback

Nov 09, 2024

No problems.

Kbcee

Post-Delivery Feedback

Nov 25, 2024

Great product, easy to order & free shipping option

Jason

Site Experience Feedback

Nov 24, 2024

Everything going well with the online order

Robbie

Site Experience Feedback

Nov 24, 2024

Prices compare to other online stores Searching for products easily

Freebird

Site Experience Feedback

Nov 11, 2024

I absolutely love shopping with Santa Cruz. But I could not log into my account over the weekend. site was requiring that I update my password but no email for change of password was received. Had to wait till Monday to call.


Post-Delivery Feedback

Nov 24, 2024

I love doing business with Santa Cruz! They always have the best prices and their products are always of the highest quality. My favorite thing about Santa Cruz is their helpful descriptions of the products they offer and their suggested uses and sometimes dosages. I always have confidence that I will be happy with my purchases and they have never disappointed me. My only contention is with their overly detailed search system. It sometimes is difficult to get in the right category. It needs to be more broad in acceptable verbage used. For example, I wanted a small rubber squeeze syringe for administering safeguard to my goat herd. Not to be found and I don't think I ever got into the correct category. The same with glass thermometers which I have purchased from them before and could not find this time. Perhaps these items are no longer offered. It would have been nice to have simply found previous orders that linked to them but that was not to be found. Maybe that the orders were too old and archived. But I still love doing business with Santa Cruz and highly reccomend them to my friends as well.

Kelley H

Post-Delivery Feedback

Nov 22, 2024

Ordering was easy, product was exactly what they said, and it came in a timely manner.

CJohnson

Site Experience Feedback

Nov 22, 2024

Good experience, website is easy to navigate and enter all of the important information for animal health prescriptions.

JoJo

Site Experience Feedback

Nov 21, 2024

The website is thorough and the purchasing of items is straightforward. Great job!