Santa Cruz Biotechnology, Inc. Reviews - 1,066 Review - 9.5/10
Santa Cruz Biotechnology, Inc. Rating
Overall Satisfaction | 9.5 /10 |
---|---|
Would Shop Here Again | 9.5 /10 |
Likelihood to Recommend | 9.5 /10 |
Product Selection | 9.2 /10 |
Ease of Finding | 9.1 /10 |
Checkout Satisfaction | 9.3 /10 |
Product Met Expectations | 9.6 /10 |
On-Time Delivery | 9.5 /10 |
Satisfaction with Customer Support | 9.5 /10 |
9.5out of 10
Would Shop Here Again:
9.5out of 10
Likelihood To Recommend:
9.5out of 10
Overall Rating | Past 3 Months | Past Month |
---|---|---|
Positive | 87% | 83% |
Neutral | 10% | 10% |
Negative | 3% | 7% |
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.1 out of 10
Design of Site
Satisfaction with the look and design of the site
9.1 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.3 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.2 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.3 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.3 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.0 out of 10
Shipping Charges
Satisfaction with shipping charges
8.5 out of 10
Variety of Shipping Options
Desired shipping options were available
8.8 out of 10
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.5 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.5 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.6 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.5 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.6 out of 10
Returns Process
Satisfaction with the returns process
Not yet rated
Recent Reviews for Santa Cruz Biotechnology, Inc.
Showing 1 - 20 of 1,066
Online Shopper
Site Experience Feedback
Dec 01, 2024
Easy to order
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
- Full ratings for this review »
Kyla
Post-Delivery Feedback
Dec 01, 2024
I would not purchase from them again. I had 2 gift certificates to use and I followed THEIR instructions on their website on how to use both on the same order. I they only accepted the first gift certificate and then changed the price to be MORE than I agreed to on PayPal originally (changed from $42.11 to $44.17). So I called customer service and the girl on the phone said that they couldn’t go back and credit me OR REFUND me for the amount of the gift card.
- Overall Rating: 1
- Would Shop Here Again: N/A
- Likelihood To Recommend: 3
- On Time Delivery: 9
- Customer Support: 1
- Full ratings for this review »
Debbie
Site Experience Feedback
Dec 01, 2024
quick search to find the product I needed at a reasonable price. Nice bonus offering
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Kelso
Post-Delivery Feedback
Nov 30, 2024
This is my second time buying the santa cruz skin coat pellets I did a 3 month supply before and was thrilled at how well they worked after years and thousands of dollars wasted on all types of shampoo conditioners supplements ect. My daughter told me about this product she has seen off tik tok. So I bought some to try my horses mane and tail were always dry and brittle no matter what I tried. Now his mane and tail are soft and when he gets burrs grass twigs ect caught in his hair it just slides out. I will always use it just started our new horse on it to keep there coats and hair in good condition as it's going into winter time and blankets can be hard on them. I love the company has a very reasonable price and shipping cost on a very amazing product. My only little complaint would be I ordered product and they were out it took couple weeks for new product to be made but as soon as it was they shipped it out immediately. Upside is you definitely know its fresh when you get it. Will be trying more of there products in future since they carry poultry and swine feed. There definitely becoming a one stop shop for all your animals needs and feeds. Lifetime buyer I'm hooked for sure. I also noticed his mane and tail that wasn't growing at all has grown about 4 inches on his mane and 2 inches on his tail. His hooves have a healthy shine to them as well.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
mid-west guy
Site Experience Feedback
Nov 19, 2024
Everything was smooth as expected and the product was available
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- Full ratings for this review »
mid-west guy
Post-Delivery Feedback
Nov 30, 2024
We continue returning to purchase the same product. It’s always available and in the size we need. The quality is great.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
Pam
Post-Delivery Feedback
Nov 29, 2024
I am satisfied with the products, however I wish it would be disclosed that you would need to sign for the products and for an email notification to be sent out once the products have shipped with tracking at that time.
- Overall Rating: 8
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 8
- Customer Support: N/A
- Full ratings for this review »
Steeleje
Site Experience Feedback
Nov 28, 2024
It was fine.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
CS
Site Experience Feedback
Nov 27, 2024
Slightly dated interface but still the site is clear and informative. Charges steep but understandable considering the distance.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Jc
Post-Delivery Feedback
Nov 27, 2024
The liniment gel was unavailable which was disappointing. The shipping was 4 full days. But the products are excellent.
- Overall Rating: 6
- Would Shop Here Again: N/A
- Likelihood To Recommend: 8
- On Time Delivery: 6
- Customer Support: 9
- Full ratings for this review »
Corey
Site Experience Feedback
Nov 27, 2024
Isabella
- Overall Rating: 6
- Would Shop Here Again: 7
- Likelihood To Recommend: 8
- Full ratings for this review »
Lucy+5
Site Experience Feedback
Nov 26, 2024
Worked well
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Hanksrocks
Site Experience Feedback
Nov 21, 2024
good
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Hanksrocks
Post-Delivery Feedback
Nov 26, 2024
Easy, ordered from the website. No issues, everything arrived in two days as ordered. well packaged. All good.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
Cindy
Site Experience Feedback
Nov 09, 2024
No problems.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- Full ratings for this review »
Kbcee
Post-Delivery Feedback
Nov 25, 2024
Great product, easy to order & free shipping option
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Jason
Site Experience Feedback
Nov 24, 2024
Everything going well with the online order
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Robbie
Site Experience Feedback
Nov 24, 2024
Prices compare to other online stores Searching for products easily
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Freebird
Site Experience Feedback
Nov 11, 2024
I absolutely love shopping with Santa Cruz. But I could not log into my account over the weekend. site was requiring that I update my password but no email for change of password was received. Had to wait till Monday to call.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Freebird
Post-Delivery Feedback
Nov 24, 2024
I love doing business with Santa Cruz! They always have the best prices and their products are always of the highest quality. My favorite thing about Santa Cruz is their helpful descriptions of the products they offer and their suggested uses and sometimes dosages. I always have confidence that I will be happy with my purchases and they have never disappointed me. My only contention is with their overly detailed search system. It sometimes is difficult to get in the right category. It needs to be more broad in acceptable verbage used. For example, I wanted a small rubber squeeze syringe for administering safeguard to my goat herd. Not to be found and I don't think I ever got into the correct category. The same with glass thermometers which I have purchased from them before and could not find this time. Perhaps these items are no longer offered. It would have been nice to have simply found previous orders that linked to them but that was not to be found. Maybe that the orders were too old and archived. But I still love doing business with Santa Cruz and highly reccomend them to my friends as well.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Kelley H
Post-Delivery Feedback
Nov 22, 2024
Ordering was easy, product was exactly what they said, and it came in a timely manner.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
CJohnson
Site Experience Feedback
Nov 22, 2024
Good experience, website is easy to navigate and enter all of the important information for animal health prescriptions.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
JoJo
Site Experience Feedback
Nov 21, 2024
The website is thorough and the purchasing of items is straightforward. Great job!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »