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Santa Cruz Biotechnology, Inc. Reviews - 1,058 Review - 9.5/10

Dec 4, 2024
Santa Cruz Biotechnology is a developer of biological products for medical research, and is one of the world's largest suppliers of antibodies. The company was founded in 1991 by Dr. John Stephenson and his wife Brenda Stephenson in Santa Cruz, California.

Santa Cruz Biotechnology, Inc. Rating

Rating
Overall Satisfaction9.5 /10
Would Shop Here Again9.6 /10
Likelihood to Recommend9.5 /10
Product Selection9.3 /10
Ease of Finding9.0 /10
Checkout Satisfaction9.3 /10
Product Met Expectations9.6 /10
On-Time Delivery9.6 /10
Satisfaction with Customer Support9.5 /10
Overall Satisfaction:
 

9.5out of 10


Would Shop Here Again:

 

9.6out of 10


Likelihood To Recommend:

 

9.5out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

88%82%

Neutral

9%11%

Negative

3%7%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.0 out of 10

Design of Site

Satisfaction with the look and design of the site

9.0 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.3 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.3 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.2 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.3 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.0 out of 10

Shipping Charges

Satisfaction with shipping charges

8.5 out of 10

Variety of Shipping Options

Desired shipping options were available

8.8 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.6 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.6 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.6 out of 10

Customer Support

Satisfaction with assisted or self-service help

9.5 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.6 out of 10

Returns Process

Satisfaction with the returns process

Not yet rated

Recent Reviews for Santa Cruz Biotechnology, Inc.

Showing 321 - 340 of 1,058

Immunology

Site Experience Feedback

Jul 23, 2024

Good

Steve

Site Experience Feedback

Jul 23, 2024

Very nice!

Thoroughbred mom

Post-Delivery Feedback

Jul 22, 2024

Ordering was simple, delivery prompt. I ordered the weight gain oil with a pump. Unfortunately the pump you sent leaks horribly. I contacted for a replacement but was told I could only get refunded for the pump not a replacement. So now I have oil without a functional pump unless I want to waste a lot leaking out. Cap was already thrown out. If I try ordering just a pump I'll get charged shipping. So overall I'm incredibly disappointed.

Israel

Site Experience Feedback

Jul 22, 2024

Glad to use a easy and fast website it is clear on information and expedite in the process

cinnstar

Site Experience Feedback

Jul 22, 2024

Everything was ok

cat

Site Experience Feedback

Jul 22, 2024

difficulty checking out, do not know when will receive what I ordered

SHE

Site Experience Feedback

Jul 22, 2024

Very good response. Clear directions.would use again

Chey

Post-Delivery Feedback

Jul 21, 2024

Great quality products!

tmpols

Post-Delivery Feedback

Jul 21, 2024

I saw a good deadl on items I needed so I compared it to others and decided to purchase.

Logan

Site Experience Feedback

Jul 20, 2024

I’ve enjoyed the products made by Santa Cruz Animal Health when ordered from 3rd party merchants. Their check out process on their website is not as slick as most other competitors websites. Based on pricing I will likely shop from them again though.

Online Shopper

Post-Delivery Feedback

Jul 20, 2024

Would liked to have received a tracking notice for the product I ordered.

JMP

Site Experience Feedback

Jul 19, 2024

I had to go through check out twice. it dumped all my information.

Sandy

Site Experience Feedback

Jul 19, 2024

Great!!

Online Shopper

Post-Delivery Feedback

Jul 19, 2024

Absolutely love this Company. Great products for my horses. Keeps my hoses looking and feeling great

Nikki

Site Experience Feedback

Jul 18, 2024

The website is easy to navigate and user friendly. Honestly, that's just a perk because the product is so fabulous that I would buy it regardless!

Fundy

Post-Delivery Feedback

Jul 18, 2024

Right priced product.

Online Shopper

Post-Delivery Feedback

Jul 18, 2024

Online order never showed that it was shipped.

Online Shopper

Post-Delivery Feedback

Jul 18, 2024

I think Santa Cruz has exceptional products. Once you try something from shampoo to supplements you are hooked on the quality.

Nick

Site Experience Feedback

Jul 17, 2024

Good

Online Shopper

Post-Delivery Feedback

Jul 17, 2024

I was told to ask for a certain experation date, which I did. I received the product with a much sooner date.