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Santa Cruz Biotechnology, Inc. Reviews - 1,058 Review - 9.5/10

Dec 4, 2024
Santa Cruz Biotechnology is a developer of biological products for medical research, and is one of the world's largest suppliers of antibodies. The company was founded in 1991 by Dr. John Stephenson and his wife Brenda Stephenson in Santa Cruz, California.

Santa Cruz Biotechnology, Inc. Rating

Rating
Overall Satisfaction9.5 /10
Would Shop Here Again9.6 /10
Likelihood to Recommend9.5 /10
Product Selection9.3 /10
Ease of Finding9.0 /10
Checkout Satisfaction9.3 /10
Product Met Expectations9.6 /10
On-Time Delivery9.6 /10
Satisfaction with Customer Support9.5 /10
Overall Satisfaction:
 

9.5out of 10


Would Shop Here Again:

 

9.6out of 10


Likelihood To Recommend:

 

9.5out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

88%82%

Neutral

9%11%

Negative

3%7%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.0 out of 10

Design of Site

Satisfaction with the look and design of the site

9.0 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.3 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.3 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.2 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.3 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.0 out of 10

Shipping Charges

Satisfaction with shipping charges

8.5 out of 10

Variety of Shipping Options

Desired shipping options were available

8.8 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.6 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.6 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.6 out of 10

Customer Support

Satisfaction with assisted or self-service help

9.5 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.6 out of 10

Returns Process

Satisfaction with the returns process

Not yet rated

Recent Reviews for Santa Cruz Biotechnology, Inc.

Showing 281 - 300 of 1,058

Online Shopper

Post-Delivery Feedback

Aug 06, 2024

SCB has the product I need at a reasonable price and shops to my home

Do better Santa Cruz

Post-Delivery Feedback

Aug 05, 2024

Your website clearly stated that orders placed before a certain time would ship same day. My order was placed well before this cutoff, yet shipped 3 days later. When questioned about it, your customer service team ghosted me. My previous came damaged, your customer service did nothing other than say I got “about the right amount”. Bottom line, we like your products, but if I could get them somewhere else I would. Your customer service is seriously lacking. I would truly appreciate a response.

Heath

Site Experience Feedback

Aug 05, 2024

No complaints

Colie lowndes

Site Experience Feedback

Aug 04, 2024

Wonderful company that understands the equine needs to compete and treat horses at the highest levels!

pf

Post-Delivery Feedback

Aug 04, 2024

I found your products from a Clinton Anderson Clinic that had give aways from your products. I really like the detangler so I placed an order for it after I ran out of the product I purchased.

Annie

Post-Delivery Feedback

Aug 04, 2024

They are easy to do business with and I love their products.

Jenny

Site Experience Feedback

Aug 04, 2024

Photos of the products would be good, I purchased a larger size that did not have a photo.

Rista

Site Experience Feedback

Aug 03, 2024

Love all Santa Cruz products!

Shelby

Site Experience Feedback

Aug 02, 2024

The website is great, and I can’t wait to get the flaxseed oil to start the horses on.

Bougie Redneck

Site Experience Feedback

Aug 02, 2024

The website was very easy to navigate and find items that I was interested in.

Lou

Site Experience Feedback

Aug 02, 2024

great products!

Fox Meadow Ranch

Post-Delivery Feedback

Aug 01, 2024

We have regularly ordered pure flax seed oil for our horses for years at the suggestion of our equine veterinarian. Santa Cruz Animal Health has been a reliable source of this product at a competitive price. Some of our horse boarding clients also order this product from SCAH at our suggestion.

Tap

Post-Delivery Feedback

Aug 01, 2024

So far I really like the deranged and main spray I have only started the main and skin pellet but all horses are very willing to eat it

Ashley

Post-Delivery Feedback

Aug 01, 2024

I’ve had a horse who has been having worsening allergies every year and decided to try the skin and allergy meds and this in addition to swat have made a huge difference in the hives and overall itching

GLO

Post-Delivery Feedback

Aug 01, 2024

Good experience. Quality products.

Kate

Site Experience Feedback

Jul 31, 2024

The only issue I faced was regarding the cost of shipment as it was listed as TBD. However, I spoke to someone over the online chat service and they clarified that shipping costs for lab ware over $20 were free.

Paradonx Farm

Post-Delivery Feedback

Jul 31, 2024

Santa Cruz Biotechnology has great prices on the prescription I get for my horse and they always ship it super fast.

Becky

Site Experience Feedback

Jul 30, 2024

Husband filled it out for me.

Israel

Site Experience Feedback

Jul 30, 2024

Great experience at scbt.com to make purchases

Online Shopper

Post-Delivery Feedback

Jul 30, 2024

Great product. Horse loved it and his improved condition is holding