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Santa Cruz Biotechnology, Inc. Reviews - 1,058 Review - 9.5/10

Dec 4, 2024
Santa Cruz Biotechnology is a developer of biological products for medical research, and is one of the world's largest suppliers of antibodies. The company was founded in 1991 by Dr. John Stephenson and his wife Brenda Stephenson in Santa Cruz, California.

Santa Cruz Biotechnology, Inc. Rating

Rating
Overall Satisfaction9.5 /10
Would Shop Here Again9.6 /10
Likelihood to Recommend9.5 /10
Product Selection9.3 /10
Ease of Finding9.0 /10
Checkout Satisfaction9.3 /10
Product Met Expectations9.6 /10
On-Time Delivery9.6 /10
Satisfaction with Customer Support9.5 /10
Overall Satisfaction:
 

9.5out of 10


Would Shop Here Again:

 

9.6out of 10


Likelihood To Recommend:

 

9.5out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

88%82%

Neutral

9%11%

Negative

3%7%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.0 out of 10

Design of Site

Satisfaction with the look and design of the site

9.0 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.3 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.3 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.2 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.3 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.0 out of 10

Shipping Charges

Satisfaction with shipping charges

8.5 out of 10

Variety of Shipping Options

Desired shipping options were available

8.8 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.6 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.6 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.6 out of 10

Customer Support

Satisfaction with assisted or self-service help

9.5 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.6 out of 10

Returns Process

Satisfaction with the returns process

Not yet rated

Recent Reviews for Santa Cruz Biotechnology, Inc.

Showing 301 - 320 of 1,058

Becky

Site Experience Feedback

Jul 23, 2024

Great products that have cured my Thoroughbred's allergy issues.

Corgilover

Post-Delivery Feedback

Jul 29, 2024

Product has great reviews. So I am giving it a chance. I have it set up on auto delivery. Customer service is great. Very fast with answers. Fast shipping. Highly recommend

Carl Chapman DVM

Site Experience Feedback

Jul 29, 2024

Easy to order and great price and array of products

Online Shopper

Site Experience Feedback

Jul 29, 2024

It is my first time to order on this website. I found it was clear and easy to place the order.

B stock

Site Experience Feedback

Jul 29, 2024

Expecting free shipping option

Clairebear

Site Experience Feedback

Jul 29, 2024

I have nothing bad to say about this organization or website. They always exceed my expectations and quality is always spectacular. The website was easy to navigate and purchase items for a first time user.

Stones

Site Experience Feedback

Jul 28, 2024

Easy access and purchasing.

Online Shopper

Post-Delivery Feedback

Jul 27, 2024

Great products. I never receive a shipment notification with tracking number

Online Shopper

Post-Delivery Feedback

Jul 27, 2024

I heard good things about Santa Cruz’s vitamin E supplement and I specifically wanted a vitamin E supplement without selenium.

Larry

Site Experience Feedback

Jul 26, 2024

Great

bw

Site Experience Feedback

Jul 26, 2024

looks like low quality website, and order doesn't display shipping/handling charges nor taxes.

Online Shopper

Post-Delivery Feedback

Jul 26, 2024

All I can say is it was excellent service.

DrJay

Post-Delivery Feedback

Jul 26, 2024

Website is easy to navigate, prompt shipping.

Michele

Site Experience Feedback

Jul 25, 2024

I was never able to authenticate my email, which was annoying. I tried 3 times. Checked out as a guest, which meant adding all of my information again. Love the products. My horses look fantastic and do not have the hives in the summer like they used to.

the Ranch

Site Experience Feedback

Jul 25, 2024

could not find the information for how to add tax exemption to the account. check asks you to respond if you have one on file but can't find a way to add one. emailed customer service.

Harmony

Post-Delivery Feedback

Jul 24, 2024

I have used there products for one of my horses that has fly allergy and it helps her tremendously.

Liz

Site Experience Feedback

Jul 24, 2024

It is always a pleasure to purchase from Santa Cruz. The products are great and the website/ customer service is easy and helpful.

Arod

Site Experience Feedback

Jul 24, 2024

Pain to set up email

KMD

Site Experience Feedback

Jul 24, 2024

EASY TO NAVIGATE SITE

JC

Site Experience Feedback

Jul 23, 2024

easy shopping experience