Home > Pet Supplies > Santa Cruz Biotechnology, Inc.

Santa Cruz Biotechnology, Inc. Reviews - 1,063 Review - 9.5/10

Dec 4, 2024
Santa Cruz Biotechnology is a developer of biological products for medical research, and is one of the world's largest suppliers of antibodies. The company was founded in 1991 by Dr. John Stephenson and his wife Brenda Stephenson in Santa Cruz, California.

Santa Cruz Biotechnology, Inc. Rating

Rating
Overall Satisfaction9.5 /10
Would Shop Here Again9.6 /10
Likelihood to Recommend9.5 /10
Product Selection9.2 /10
Ease of Finding9.1 /10
Checkout Satisfaction9.3 /10
Product Met Expectations9.6 /10
On-Time Delivery9.6 /10
Satisfaction with Customer Support9.6 /10
Overall Satisfaction:
 

9.5out of 10


Would Shop Here Again:

 

9.6out of 10


Likelihood To Recommend:

 

9.5out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

88%83%

Neutral

9%10%

Negative

3%7%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.1 out of 10

Design of Site

Satisfaction with the look and design of the site

9.0 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.3 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.2 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.3 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.3 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.0 out of 10

Shipping Charges

Satisfaction with shipping charges

8.5 out of 10

Variety of Shipping Options

Desired shipping options were available

8.8 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.6 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.6 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.6 out of 10

Customer Support

Satisfaction with assisted or self-service help

9.6 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.6 out of 10

Returns Process

Satisfaction with the returns process

Not yet rated

Recent Reviews for Santa Cruz Biotechnology, Inc.

Showing 181 - 200 of 1,063

Grahamerson

Site Experience Feedback

Sep 12, 2024

Today I placed another order. No problem at all. Less then 5 minutes to place order and check out

Bekhbayar

Site Experience Feedback

Sep 11, 2024

It’s really good, everything is clearly

JBC

Post-Delivery Feedback

Sep 11, 2024

Great products! My vet was very pleased that my mare was getting these products after an emergency trip to his clinic.

Cindy

Post-Delivery Feedback

Sep 11, 2024

I have used Ultra Cruz Psyllium for several years. There are other products available at the feed store, but they are not as palatable as the Ultra Cruz pellets. If your horse won't eat it, it does no good!

Online Shopper

Site Experience Feedback

Sep 10, 2024

Great experience with online purchases

Carrie

Site Experience Feedback

Sep 10, 2024

The overall ordering experience was good. I was able to update shipping information easily.

Brad

Site Experience Feedback

Sep 09, 2024

Good shopping experience and prices

Online Shopper

Post-Delivery Feedback

Sep 06, 2024

Overall great order.

Crystal

Site Experience Feedback

Sep 05, 2024

The product was recommended by a friend and the site made it easy to find what I needed quickly and purchase was straightforward. I appreciated being able to use PayPal and also to have my addresses checked and corrected.

Terri

Site Experience Feedback

Sep 05, 2024

Fast, easy purchasing. Free shipping!

CMB

Site Experience Feedback

Sep 05, 2024

Was easy to use.

Crazyhorse

Site Experience Feedback

Sep 05, 2024

Using my phone first, every time I tried to complete the sale it would not forward. Then I moved to my computer and there was still confusion, but I kept going and it finally went through.

Jennifer

Site Experience Feedback

Sep 05, 2024

I have purchased both for equine and canine supplements and this website is always easy to navigate.

Lisa

Site Experience Feedback

Aug 28, 2024

Easy to navigate and place order. Resetting password was an extra step although good for security.


Post-Delivery Feedback

Sep 05, 2024

It’s the best quality salmon oil I’ve found. It’s a great value and available in large refill sizes.

Cody

Site Experience Feedback

Sep 05, 2024

Website is easy to use. Just wish the product that I bought would have a quicker reaction time than it does. Would like to see better body condition much faster. Already on the 4 gallon and can’t see much body weight changes. Hoping the next 4 gallons show body weight changes. The adds and pictures show quite a bit of difference in body weight issues on horses. I’m hoping for those same results. Unless the pictures were altered and not real results. If that’s the case, you are getting people’s hopes up to be able to have their horses condition and weight improve. I’m hoping this product with the next 4 gallons will change the body weight of my horse.

Kathleen McCarty

Post-Delivery Feedback

Sep 04, 2024

Love this product, and my horses 🐎 love it. And so do I.

Lexington

Site Experience Feedback

Sep 04, 2024

It was very good and easy to purchase

Horse trainer

Site Experience Feedback

Sep 03, 2024

The website make me sign in multiple time which was annoying. But their product were very well detailed with is nice.

No

Site Experience Feedback

Sep 03, 2024

:)

Bailey

Post-Delivery Feedback

Sep 03, 2024

I ordered from that company because the last experience was very good and the price was okay. Unfortunately the webpage was not updated and my order said still 3 days after ordering that it was pending/processing. I called customer service , very friendly and helpful by the way and she told me it had shipped already no worries, I would get it in time. It did not come on that promised Friday, but it was delivered today (Tuesday) which is okay because Monday was a holiday.