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Santa Cruz Biotechnology, Inc. Reviews - 1,063 Review - 9.5/10

Dec 4, 2024
Santa Cruz Biotechnology is a developer of biological products for medical research, and is one of the world's largest suppliers of antibodies. The company was founded in 1991 by Dr. John Stephenson and his wife Brenda Stephenson in Santa Cruz, California.

Santa Cruz Biotechnology, Inc. Rating

Rating
Overall Satisfaction9.5 /10
Would Shop Here Again9.6 /10
Likelihood to Recommend9.5 /10
Product Selection9.2 /10
Ease of Finding9.1 /10
Checkout Satisfaction9.3 /10
Product Met Expectations9.6 /10
On-Time Delivery9.6 /10
Satisfaction with Customer Support9.6 /10
Overall Satisfaction:
 

9.5out of 10


Would Shop Here Again:

 

9.6out of 10


Likelihood To Recommend:

 

9.5out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

88%83%

Neutral

9%10%

Negative

3%7%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.1 out of 10

Design of Site

Satisfaction with the look and design of the site

9.0 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.3 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.2 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.3 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.3 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.0 out of 10

Shipping Charges

Satisfaction with shipping charges

8.5 out of 10

Variety of Shipping Options

Desired shipping options were available

8.8 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.6 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.6 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.6 out of 10

Customer Support

Satisfaction with assisted or self-service help

9.6 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.6 out of 10

Returns Process

Satisfaction with the returns process

Not yet rated

Recent Reviews for Santa Cruz Biotechnology, Inc.

Showing 201 - 220 of 1,063

Online Shopper

Post-Delivery Feedback

Sep 03, 2024

better delivery dates are needed, and communication needs to be better.

Sue G

Post-Delivery Feedback

Sep 01, 2024

I like the products for my horse. I did not get an email saying when my order would be shipped and I could not find a way to check the status. Took about 5 days from when I placed my order for it to arrive.

Pam

Site Experience Feedback

Sep 01, 2024

I hope the product I purchased will work. I trust the brand name so I am trying it.

Online Shopper

Site Experience Feedback

Sep 01, 2024

Good. A better photo of the product would be helpful to verify it’s what I was looking for. Fortunately it was named well so that helped a lot.

Boierul

Site Experience Feedback

Aug 31, 2024

The website (or mobile version of it) seems rather bland. Still, the purchasing process was pretty staightforward.

Online Shopper

Post-Delivery Feedback

Aug 30, 2024

The horses love the senior joint supplement and Pure Flaxseed Oil. The oil is a bit messy even with the pump.

Picky equestrian

Post-Delivery Feedback

Aug 29, 2024

I recently went to a Clinton Anderson clinic where they were giving away free samples of the misting conditioner, polish, and shampoo sample. I was so impressed with the shine on my horses coats I ordered larger bottle after using the samples. The conditioner also was a great addition to my grooming kit!

Aj

Site Experience Feedback

Aug 29, 2024

It was a good experience and the site had what I needed.

telsamay

Site Experience Feedback

Aug 17, 2024

Certain antibodies from Santa Cruz are the ones we use in the lab. I would have liked to order a free trial size mc Ab with this order, but the process seems convoluted.


Post-Delivery Feedback

Aug 29, 2024

The only problem that I had with the ordering: the website did not make clear (or easy to find) instructions about ordering the free trial size monoclonal Ab with a full-size purchase. I did not realize that a quote was required. But, customer service took care of the problem and I received the free trial size, and instructions for future purchases. Customer service was great.

Goatlady

Site Experience Feedback

Aug 29, 2024

Website easy to navigate check out easy

Ivan

Site Experience Feedback

Aug 29, 2024

Purchasing antibodies. The process was fast and easy.

AD

Site Experience Feedback

Aug 28, 2024

Everything went great. Mobile version wasn't quite as clear as normal but doable.

Online Shopper

Post-Delivery Feedback

Aug 28, 2024

Ordering is easy but I wish they provided shipping and tracking details.

Joe

Site Experience Feedback

Aug 28, 2024

Website easy to use and offers suggestions for bundling products to save money.

aish

Site Experience Feedback

Aug 28, 2024

its SO HELPFUL.

Jack

Site Experience Feedback

Aug 28, 2024

Quick and easy transaction.

Jojo

Site Experience Feedback

Aug 28, 2024

Had very hard time getting to the shop Ping cart to take my product that I wanted. And then couldn't get checked out took for ever.

doc

Site Experience Feedback

Aug 27, 2024

you had the cattle vaccine that I needed, and could not get locally.

JD

Post-Delivery Feedback

Aug 26, 2024

I haven't had this product long enough to see the results yet. But I'm hopeful.

DaisyS

Post-Delivery Feedback

Aug 26, 2024

I like the pelleted rations in the different products I use from you. The Ultra Trace Minerals and the E. I was using the liquid Elevate E but it's just time consuming and messy. I wish the Natural Vitamin E did not have soybean oil though. I didn't get the Calming product from you as I found one elsewhere from Formula 707 without soybean and pelleted. Not sure if your Trace Mineral pellets of 260 ppm Zinc and 95 ppm compare to the Mad Barn 3:1 that I was using that was working so well. Time will tell. It was a powder and I wanted pellet. I wish there was a way to get the Pure Flax oil in a pelleted version. I have to put the oil on her alfalfa and I hope she is getting most of it as she throws the alfalfa around and eats it off the floor. Overall Love your products so far and hope to see the benefit soon!