Home > Pet Supplies > Santa Cruz Biotechnology, Inc.

Santa Cruz Biotechnology, Inc. Reviews - 1,063 Review - 9.5/10

Dec 4, 2024
Santa Cruz Biotechnology is a developer of biological products for medical research, and is one of the world's largest suppliers of antibodies. The company was founded in 1991 by Dr. John Stephenson and his wife Brenda Stephenson in Santa Cruz, California.

Santa Cruz Biotechnology, Inc. Rating

Rating
Overall Satisfaction9.5 /10
Would Shop Here Again9.6 /10
Likelihood to Recommend9.5 /10
Product Selection9.2 /10
Ease of Finding9.1 /10
Checkout Satisfaction9.3 /10
Product Met Expectations9.6 /10
On-Time Delivery9.6 /10
Satisfaction with Customer Support9.6 /10
Overall Satisfaction:
 

9.5out of 10


Would Shop Here Again:

 

9.6out of 10


Likelihood To Recommend:

 

9.5out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

88%83%

Neutral

9%10%

Negative

3%7%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.1 out of 10

Design of Site

Satisfaction with the look and design of the site

9.0 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.3 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.2 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.3 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.3 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.0 out of 10

Shipping Charges

Satisfaction with shipping charges

8.5 out of 10

Variety of Shipping Options

Desired shipping options were available

8.8 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.6 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.6 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.6 out of 10

Customer Support

Satisfaction with assisted or self-service help

9.6 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.6 out of 10

Returns Process

Satisfaction with the returns process

Not yet rated

Recent Reviews for Santa Cruz Biotechnology, Inc.

Showing 141 - 160 of 1,063

Online Shopper

Site Experience Feedback

Sep 28, 2024

No problems

MarcieP

Site Experience Feedback

Sep 27, 2024

I had a great experience using the website and found my product quickly, I loved all the options you can purchase within the one product.

Twinsister2

Site Experience Feedback

Sep 27, 2024

The website is easy to get to the dog supplements I need and easy to check out when placing an order.

RJ

Site Experience Feedback

Sep 26, 2024

Easy to enter and place order online.

Online Shopper

Site Experience Feedback

Sep 15, 2024

All good

ja1982

Site Experience Feedback

Sep 24, 2024

Service is good

Online Shopper

Post-Delivery Feedback

Sep 23, 2024

They had the Bite Free fly spray I use. Also, tried their brand x3 as an add on. One of the small bottles leaked in transit but it was in a plastic bag, so it wasn’t a big deal. I have purchased from Santa Cruz in prior years. Great customer service & fast shipping.

Vic

Post-Delivery Feedback

Sep 23, 2024

For the chemicals it would be ideal to access the COA online that includes the retest date on it. It causes a delay when we get the items and have to wait for the final COA to be created. Other than that SCBT is very easy to work with from placing orders, getting order status and most of the CS are very responsive. We love it

Online Shopper

Site Experience Feedback

Sep 22, 2024

This online order experience was normal.

VAHorseGirl

Post-Delivery Feedback

Sep 21, 2024

Supplement is high quality and I see a positive impact in my horses performance.

Velvet

Site Experience Feedback

Sep 21, 2024

Easy to navigate.

alpaca J

Site Experience Feedback

Aug 29, 2024

Great

Tru

Site Experience Feedback

Sep 21, 2024

I couldn't be happier with this order

NWPA Goat Ranch

Site Experience Feedback

Sep 20, 2024

Santa Cruz has always been good for us. When we need something we received it quickly or an important vaccine. Anything highly pertinent for our business they were very happy to place me on a waiting list and was verbally notified when it was available for immediate shipping.

Windy

Site Experience Feedback

Sep 12, 2024

Thought the ordering process was a little confusing. Live chat with Mireya was very helpful.


Post-Delivery Feedback

Sep 20, 2024

I believe that this product really works to help my ponies with their metabolism.

Wayne

Site Experience Feedback

Sep 20, 2024

Buying Wholesale for my business for resale, I don't feel comfortable with. In the end, I'm not sure what I'm paying and it I'm making a profit if I sell at the recommended retail price.

Dr. R

Site Experience Feedback

Sep 19, 2024

The website was easy to navigate. I know my product well and how to search for it. I had a positive outlook and experience. Thank you.

Charlie

Site Experience Feedback

Sep 09, 2024

Good


Post-Delivery Feedback

Sep 19, 2024

Was a good purchase that saved my small farm money. Thank you

Sarah

Post-Delivery Feedback

Sep 19, 2024

I am going to tell a friend, I love the UltraCruz Shampoos and they have such great products in the product line up. Quality!

H&R

Site Experience Feedback

Sep 18, 2024

Good