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Runners Plus Reviews - 1,161 Review - 9.6/10

Nov 30, 2024
Runners Plus provides the best running and fitness products, service, and advice in the Dayton, Ohio area. Their friendly and knowledgeable employees are trained to provide a thorough gait analysis to help you find the right shoes for your needs. Their in-depth product knowledge and running experience make them the best place in Dayton to find what you need to achieve your fitness goals.

Runners Plus Rating

Rating
Overall Satisfaction9.6 /10
Would Shop Here Again9.4 /10
Likelihood to Recommend9.7 /10
Product Selection9.1 /10
Ease of Finding9.2 /10
Checkout Satisfaction9.1 /10
Product Met Expectations9.7 /10
On-Time Delivery9.6 /10
Satisfaction with Customer Support9.6 /10
Overall Satisfaction:
 

9.6out of 10


Would Shop Here Again:

 

9.4out of 10


Likelihood To Recommend:

 

9.7out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

84%82%

Neutral

13%15%

Negative

3%3%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.2 out of 10

Design of Site

Satisfaction with the look and design of the site

8.8 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.1 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.1 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.1 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.6 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.2 out of 10

Shipping Charges

Satisfaction with shipping charges

9.4 out of 10

Variety of Shipping Options

Desired shipping options were available

9.5 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.6 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.5 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.7 out of 10

Customer Support

Satisfaction with assisted or self-service help

9.6 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.6 out of 10

Returns Process

Satisfaction with the returns process

Not yet rated

Recent Reviews for Runners Plus

Showing 941 - 960 of 1,161

Jayway123

Site Experience Feedback

Jan 18, 2024

I enjoyed that this site had the number of available stock on display, good for knowing when you need to get the item before the stock ran out. I do like the free shipping as well and its many options that come with it as well.

Great experience!

Post-Delivery Feedback

Jan 18, 2024

Efficient online ordering, tracking and delivery. Best pricing on Hokas.

RB

Site Experience Feedback

Jan 18, 2024

Pick up was an option for our item but was not included in the check out process--it processed payment for shipping and was deducted from account. I called and was told that after adding that the item would be picked up in comments that it would be deducted from total amount--so I am assuming a credit will appear in my account for shipping cost of $4.99. Would have rather had an option to check that would delete the shipping cost from the final payment process on the site.

Kip

Site Experience Feedback

Jan 05, 2024

Your checkout should have paypal. It's feels unsecure without these options. Some coupon code promos options would be nice.

Tech

Site Experience Feedback

Jan 18, 2024

great pricing on hard to find product

Marco

Site Experience Feedback

Jan 17, 2024

I was trying to search for a discount program but found none. I got free shipping though and no tax to pay

Donny

Post-Delivery Feedback

Jan 17, 2024

Fantastic experience. Already recommended to friends and family.

Rhonda D.

Post-Delivery Feedback

Jan 17, 2024

First time shopping the Runners Plus website and was so pleased with the selection of Hoka road running shoes colors and sizes. It was one of the only shops I could find the women's Hoka Clifton in my size in more than 2 color choices. The free shipping was fantastic, and my order was packaged so well and delivered quickly. Will definitely be back for my next pair of running shoes!

Bekah

Site Experience Feedback

Jan 16, 2024

The website look and feel was fine. I googled to find a specific sneaker and they had it in stock at a good price so I bought it.

AL

Site Experience Feedback

Jan 16, 2024

Na

Online Shopper

Post-Delivery Feedback

Jan 16, 2024

The shoes shipped incredibly fast and arrived well before items purchased from other big box retailers at the same time

B

Site Experience Feedback

Jan 16, 2024

good and quick

No

Site Experience Feedback

Jan 16, 2024

Very easy to order

Joleen

Site Experience Feedback

Jan 16, 2024

Easy to use and created an account.

Online Shopper

Site Experience Feedback

Jan 16, 2024

N/a

CuriousCat

Site Experience Feedback

Jan 08, 2024

Extremely quick and easy, and appreciated no shipping cost


Post-Delivery Feedback

Jan 16, 2024

Good deal!

tmigs

Site Experience Feedback

Jan 16, 2024

all good

Ed

Site Experience Feedback

Jan 15, 2024

The website was excellent. Everything ran smooth

bee

Site Experience Feedback

Dec 18, 2023

The website was easy to use and they have a great selection.

Nikki

Post-Delivery Feedback

Jan 15, 2024

Happy I ordered. I wanted another pair of my favorite running shoes and could not find them anywhere. Happy I found Runner's Plus!