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Runners Plus Reviews - 1,168 Review - 9.6/10

Nov 28, 2024
Runners Plus provides the best running and fitness products, service, and advice in the Dayton, Ohio area. Their friendly and knowledgeable employees are trained to provide a thorough gait analysis to help you find the right shoes for your needs. Their in-depth product knowledge and running experience make them the best place in Dayton to find what you need to achieve your fitness goals.

Runners Plus Rating

Rating
Overall Satisfaction9.6 /10
Would Shop Here Again9.4 /10
Likelihood to Recommend9.6 /10
Product Selection9.1 /10
Ease of Finding9.2 /10
Checkout Satisfaction9.1 /10
Product Met Expectations9.7 /10
On-Time Delivery9.6 /10
Satisfaction with Customer Support9.6 /10
Overall Satisfaction:
 

9.6out of 10


Would Shop Here Again:

 

9.4out of 10


Likelihood To Recommend:

 

9.6out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

84%83%

Neutral

12%15%

Negative

3%2%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.2 out of 10

Design of Site

Satisfaction with the look and design of the site

8.8 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.1 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.1 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.1 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.6 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.2 out of 10

Shipping Charges

Satisfaction with shipping charges

9.4 out of 10

Variety of Shipping Options

Desired shipping options were available

9.5 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.6 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.5 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.7 out of 10

Customer Support

Satisfaction with assisted or self-service help

9.6 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.5 out of 10

Returns Process

Satisfaction with the returns process

Not yet rated

Recent Reviews for Runners Plus

Showing 101 - 120 of 1,168

Chad C

Site Experience Feedback

Sep 06, 2024

Great prices and stock size!

Online Shopper

Site Experience Feedback

Sep 05, 2024

I went to the store in hopes of trying on before ordering but no one could find what I was trying to order. Difficult to find online where I was supposed to enter name to be embroidered

Rolly

Site Experience Feedback

Sep 04, 2024

It was an easy process.

Online Shopper

Site Experience Feedback

Sep 04, 2024

Check out payment took several refreshes to make work. Would prefer PayPal check out.

buddy

Site Experience Feedback

Sep 04, 2024

good

jc

Site Experience Feedback

Sep 04, 2024

Great Variety and Prices

Roadrunner

Site Experience Feedback

Sep 03, 2024

Good price and nice experience

Bubs wife

Post-Delivery Feedback

Sep 03, 2024

We were extremely pleased with our purchase. Even when everyone else had sold out, they had just what we wanted. We got it in a timely manner.

debvt

Site Experience Feedback

Aug 26, 2024

good first experience


Post-Delivery Feedback

Sep 03, 2024

I was able to get my favorite trail runner at a deep discount!

Matt

Site Experience Feedback

Aug 25, 2024

Fairly easy to use


Post-Delivery Feedback

Sep 02, 2024

I ordered a shirt online and went to the store to pick it up but they didn’t have it. They weren’t sure exactly when it would arrive and it didn’t say how long it would take to be available for pickup. The receipt just stated pickup so I assumed it was available when I ordered it. The worker at the store wasn’t sure but was helpful and so I tried emailing and calling the next day. I received a message the following day that it was available and was able to pick it up at the store at that time.

Celia

Site Experience Feedback

Sep 02, 2024

Very easy to use and happy with my experience!

brian

Post-Delivery Feedback

Sep 02, 2024

super fast shipping, great product, and the website was easy to use. great company and people, highly recommend.

bsnschultz

Post-Delivery Feedback

Sep 01, 2024

Exactly what I ordered happy with the communication!

ADOLZ

Site Experience Feedback

Aug 30, 2024

Site is not that user friendly specialy searching

Rich

Site Experience Feedback

Aug 20, 2024

Great price! Very smooth shopping experience!

Online Shopper

Post-Delivery Feedback

Aug 30, 2024

Tried to get a similar pair of spikes to the ones she had previously and these New Balance spikes were very wide.

Anonymous

Post-Delivery Feedback

Aug 30, 2024

I recently ordered shirts for the upcoming Air Force Marathon. One of the shirts was delivered with a different design. I would have kept that one even though it was not what I ordered. (Same price). Runners Plus was adamant to make the order right. They sent the correct shirt with a prepaid return slip for the other shirt. My shirt came quickly and without incident. Customer service= top notch.

Online Shopper

Site Experience Feedback

Aug 14, 2024

great experience finding the sneaker i wanted. I have not received the product and it was just purchased today so I do not know how the transaction went yet, or if the return/exchange process is easy if I need a different size.

morningperson

Site Experience Feedback

Aug 24, 2024

I couldn't find this product anywhere else in my size but on Runner's Plus. Happy to have found it late in the season, so I can keep running!


Post-Delivery Feedback

Aug 30, 2024

Runners Plus had exactly what I wanted when I wanted it and I received it in a timely manner. I did not need to return the item but I'm trusting that the return policy was as good as my purchasing experience.

Dee

Site Experience Feedback

Aug 29, 2024

Easy to use and order from