Runners Plus Reviews - 1,168 Review - 9.6/10
Runners Plus Rating
Overall Satisfaction | 9.6 /10 |
---|---|
Would Shop Here Again | 9.4 /10 |
Likelihood to Recommend | 9.6 /10 |
Product Selection | 9.1 /10 |
Ease of Finding | 9.2 /10 |
Checkout Satisfaction | 9.1 /10 |
Product Met Expectations | 9.7 /10 |
On-Time Delivery | 9.6 /10 |
Satisfaction with Customer Support | 9.6 /10 |
9.6out of 10
Would Shop Here Again:
9.4out of 10
Likelihood To Recommend:
9.6out of 10
Overall Rating | Past 3 Months | Past Month |
---|---|---|
Positive | 84% | 83% |
Neutral | 12% | 15% |
Negative | 3% | 2% |
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.2 out of 10
Design of Site
Satisfaction with the look and design of the site
8.8 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.1 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.1 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.1 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.6 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.2 out of 10
Shipping Charges
Satisfaction with shipping charges
9.4 out of 10
Variety of Shipping Options
Desired shipping options were available
9.5 out of 10
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.6 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.5 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.7 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.6 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.5 out of 10
Returns Process
Satisfaction with the returns process
Not yet rated
Recent Reviews for Runners Plus
Showing 101 - 120 of 1,168
Chad C
Site Experience Feedback
Sep 06, 2024
Great prices and stock size!
- Overall Rating: 10
- Would Shop Here Again: 8
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Sep 05, 2024
I went to the store in hopes of trying on before ordering but no one could find what I was trying to order. Difficult to find online where I was supposed to enter name to be embroidered
- Overall Rating: 6
- Would Shop Here Again: 6
- Likelihood To Recommend: 8
- Full ratings for this review »
Rolly
Site Experience Feedback
Sep 04, 2024
It was an easy process.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Sep 04, 2024
Check out payment took several refreshes to make work. Would prefer PayPal check out.
- Overall Rating: 7
- Would Shop Here Again: 7
- Likelihood To Recommend: 8
- Full ratings for this review »
buddy
Site Experience Feedback
Sep 04, 2024
good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
jc
Site Experience Feedback
Sep 04, 2024
Great Variety and Prices
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Roadrunner
Site Experience Feedback
Sep 03, 2024
Good price and nice experience
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Bubs wife
Post-Delivery Feedback
Sep 03, 2024
We were extremely pleased with our purchase. Even when everyone else had sold out, they had just what we wanted. We got it in a timely manner.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 7
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
debvt
Site Experience Feedback
Aug 26, 2024
good first experience
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
debvt
Post-Delivery Feedback
Sep 03, 2024
I was able to get my favorite trail runner at a deep discount!
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Matt
Site Experience Feedback
Aug 25, 2024
Fairly easy to use
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
- Full ratings for this review »
Matt
Post-Delivery Feedback
Sep 02, 2024
I ordered a shirt online and went to the store to pick it up but they didn’t have it. They weren’t sure exactly when it would arrive and it didn’t say how long it would take to be available for pickup. The receipt just stated pickup so I assumed it was available when I ordered it. The worker at the store wasn’t sure but was helpful and so I tried emailing and calling the next day. I received a message the following day that it was available and was able to pick it up at the store at that time.
- Overall Rating: 9
- Would Shop Here Again: N/A
- Likelihood To Recommend: 9
- On Time Delivery: 8
- Customer Support: 8
- Full ratings for this review »
Celia
Site Experience Feedback
Sep 02, 2024
Very easy to use and happy with my experience!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
brian
Post-Delivery Feedback
Sep 02, 2024
super fast shipping, great product, and the website was easy to use. great company and people, highly recommend.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
bsnschultz
Post-Delivery Feedback
Sep 01, 2024
Exactly what I ordered happy with the communication!
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
ADOLZ
Site Experience Feedback
Aug 30, 2024
Site is not that user friendly specialy searching
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
Rich
Site Experience Feedback
Aug 20, 2024
Great price! Very smooth shopping experience!
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
Online Shopper
Post-Delivery Feedback
Aug 30, 2024
Tried to get a similar pair of spikes to the ones she had previously and these New Balance spikes were very wide.
- Overall Rating: 2
- Would Shop Here Again: N/A
- Likelihood To Recommend: 2
- On Time Delivery: 8
- Customer Support: N/A
- Full ratings for this review »
Anonymous
Post-Delivery Feedback
Aug 30, 2024
I recently ordered shirts for the upcoming Air Force Marathon. One of the shirts was delivered with a different design. I would have kept that one even though it was not what I ordered. (Same price). Runners Plus was adamant to make the order right. They sent the correct shirt with a prepaid return slip for the other shirt. My shirt came quickly and without incident. Customer service= top notch.
- Overall Rating: 9
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 8
- Customer Support: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Aug 14, 2024
great experience finding the sneaker i wanted. I have not received the product and it was just purchased today so I do not know how the transaction went yet, or if the return/exchange process is easy if I need a different size.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
- Full ratings for this review »
morningperson
Site Experience Feedback
Aug 24, 2024
I couldn't find this product anywhere else in my size but on Runner's Plus. Happy to have found it late in the season, so I can keep running!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
morningperson
Post-Delivery Feedback
Aug 30, 2024
Runners Plus had exactly what I wanted when I wanted it and I received it in a timely manner. I did not need to return the item but I'm trusting that the return policy was as good as my purchasing experience.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
Dee
Site Experience Feedback
Aug 29, 2024
Easy to use and order from
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »