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Ross-Simons Reviews - 7,338 Review - 9.1/10

Nov 28, 2024
Ross-Simons offers a value priced selection of fine jewelry, famous name tableware, collectibles, gifts, furniture and more. Jewelry selections range from sterling silver to platinum and diamonds, watches, rings, bracelets, necklaces and gems, plus designer jewelry. Ross-Simons offers prices at up to 70% below comparable retailers. 100% Satisfaction Guaranteed. Free Shipping. Fabulous Jewelry ? Great Prices - Since 1952.
Circle of Excellence - Ross-Simons

2022
Winner

Circle of
Excellence

2 years

Ross-Simons Rating

Rating
Overall Satisfaction9.1 /10
Would Shop Here Again9.2 /10
Likelihood to Recommend9.3 /10
Product Selection9.4 /10
Ease of Finding9.3 /10
Checkout Satisfaction9.2 /10
Product Met Expectations8.8 /10
On-Time Delivery9.6 /10
Satisfaction with Customer Support9.1 /10
Overall Satisfaction:
 

9.1out of 10


Would Shop Here Again:

 

9.2out of 10


Likelihood To Recommend:

 

9.3out of 10


Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.3 out of 10

Design of Site

Satisfaction with the look and design of the site

9.4 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.2 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.4 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.4 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.6 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.2 out of 10

Shipping Charges

Satisfaction with shipping charges

9.6 out of 10

Variety of Shipping Options

Desired shipping options were available

9.6 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.6 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.6 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

8.8 out of 10

Customer Support

Satisfaction with assisted or self-service help

9.1 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.6 out of 10

Returns Process

Satisfaction with the returns process

5.8 out of 10

Recent Reviews for Ross-Simons

Showing 981 - 1000 of 7,338

Cindy

Site Experience Feedback

Jul 18, 2024

Had an overall good experience with my order.

SW

Site Experience Feedback

Jul 18, 2024

I find the site easy to navigate.

Arstie

Site Experience Feedback

Jul 18, 2024

Easy to find what I liked & good prices

EYM

Site Experience Feedback

Jul 18, 2024

I was glad to get 50% off on these items, but I did not see the additional 10% off until purchase was finalized.

From Ross-Simons

All of the discounts that were offered online would have been applied automatically when checking out. You did receive the lowest price on both of these necklaces. We hope you love the necklaces and thank you for being a valued VI...

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Kathy

Site Experience Feedback

Jul 18, 2024

Good experience overall

Lisa

Site Experience Feedback

Jul 18, 2024

Pretty, Dante, Quick!

Brenda

Site Experience Feedback

Jul 08, 2024

Unable to delete item from checkout and ended up buying it anyway as this was my 3rd attempt at replacement of defective ring.

From Ross-Simons

Items can be deleted directly from the shopping cart. Under the Product Description there is a tab that reads "Remove." We hope the ring works out for you. If there are any issues, please call us direct at 556-7376.

HavilahGirl

Site Experience Feedback

Jul 18, 2024

I appreciated that the items I had in my cart were still available for review. It's easy to navigate the website. I appreciate notification of discounts. I broke

NA

Site Experience Feedback

Jul 10, 2024

Everything if fine. I cannot evaluate what I purchased without having it in my hands.


Post-Delivery Feedback

Jul 18, 2024

You know when you’re Looking for Just The Right Thing but you’re uncertain what that might be? Then, You Find It? That’s the way it was with RS. Love it!

Smugly

Site Experience Feedback

Jul 18, 2024

Ok

Nana Anderson

Site Experience Feedback

Jul 18, 2024

I've finally found both items. I'm very disappointed that I'm repurchasing the bracelet I already bought because your measurement suggestions were way off

From Ross-Simons

We hope the new bracelet fits you well! Thank you for choosing Ross-Simons.

Georgiajl38

Site Experience Feedback

Jul 18, 2024

This ring popped up in an add on my Facebook and I loved the look of it. The right, on sale, was excellent.

Online Shopper

Site Experience Feedback

Jul 18, 2024

Glad to place an order. Love your site

Marymac

Site Experience Feedback

Jul 18, 2024

RS website is very easy to navigate! You can sort and decide what you like and should you find any item you prefer, you can easily eliminate! Additionally, each item is insured should you choose! Fabulous!!!

Online Shopper

Site Experience Feedback

Jul 10, 2024

I did have to try a chat, which didn't help & then go through checkout process a 2nd time as it first said I didn't enter a correct phone number, which i had---

From Ross-Simons

We regret the issue you had trying to place your order, but glad that it did go through. If there are any blank spaces before the phone number an error message will appear, which is typically is the issue. We hope you love the bra...

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Online Shopper

Site Experience Feedback

Jul 18, 2024

Love the jewelry, great quality and prices

Juju

Site Experience Feedback

Jul 18, 2024

Good experience

Amazing Grace

Site Experience Feedback

Jul 18, 2024

User friendly. Found items easy and check out process was smooth.

Online Shopper

Site Experience Feedback

Jul 18, 2024

It was easy. Looking for a gift for my housekeeper and I bought myself something also.

Online Shopper

Site Experience Feedback

Jul 18, 2024

Good experience.