Ross-Simons Reviews - 7,338 Review - 9.1/10
2022
Winner
Circle of
Excellence
2 years
Ross-Simons Rating
Overall Satisfaction | 9.1 /10 |
---|---|
Would Shop Here Again | 9.2 /10 |
Likelihood to Recommend | 9.3 /10 |
Product Selection | 9.4 /10 |
Ease of Finding | 9.3 /10 |
Checkout Satisfaction | 9.2 /10 |
Product Met Expectations | 8.8 /10 |
On-Time Delivery | 9.6 /10 |
Satisfaction with Customer Support | 9.1 /10 |
9.1out of 10
Would Shop Here Again:
9.2out of 10
Likelihood To Recommend:
9.3out of 10
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.3 out of 10
Design of Site
Satisfaction with the look and design of the site
9.4 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.2 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.4 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.4 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.6 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.2 out of 10
Shipping Charges
Satisfaction with shipping charges
9.6 out of 10
Variety of Shipping Options
Desired shipping options were available
9.6 out of 10
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.6 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.6 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
8.8 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.1 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.6 out of 10
Returns Process
Satisfaction with the returns process
5.8 out of 10
Recent Reviews for Ross-Simons
Showing 981 - 1000 of 7,338
Cindy
Site Experience Feedback
Jul 18, 2024
Had an overall good experience with my order.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
SW
Site Experience Feedback
Jul 18, 2024
I find the site easy to navigate.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Arstie
Site Experience Feedback
Jul 18, 2024
Easy to find what I liked & good prices
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
EYM
Site Experience Feedback
Jul 18, 2024
I was glad to get 50% off on these items, but I did not see the additional 10% off until purchase was finalized.
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From Ross-Simons
All of the discounts that were offered online would have been applied automatically when checking out. You did receive the lowest price on both of these necklaces. We hope you love the necklaces and thank you for being a valued VI...
Read full response »Kathy
Site Experience Feedback
Jul 18, 2024
Good experience overall
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Lisa
Site Experience Feedback
Jul 18, 2024
Pretty, Dante, Quick!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Brenda
Site Experience Feedback
Jul 08, 2024
Unable to delete item from checkout and ended up buying it anyway as this was my 3rd attempt at replacement of defective ring.
- Overall Rating: 4
- Would Shop Here Again: 4
- Likelihood To Recommend: 6
- Full ratings for this review »
From Ross-Simons
Items can be deleted directly from the shopping cart. Under the Product Description there is a tab that reads "Remove." We hope the ring works out for you. If there are any issues, please call us direct at 556-7376.
HavilahGirl
Site Experience Feedback
Jul 18, 2024
I appreciated that the items I had in my cart were still available for review. It's easy to navigate the website. I appreciate notification of discounts. I broke
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
NA
Site Experience Feedback
Jul 10, 2024
Everything if fine. I cannot evaluate what I purchased without having it in my hands.
- Overall Rating: 7
- Would Shop Here Again: 7
- Likelihood To Recommend: 7
- Full ratings for this review »
NA
Post-Delivery Feedback
Jul 18, 2024
You know when you’re Looking for Just The Right Thing but you’re uncertain what that might be? Then, You Find It? That’s the way it was with RS. Love it!
- Overall Rating: 9
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
Smugly
Site Experience Feedback
Jul 18, 2024
Ok
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Nana Anderson
Site Experience Feedback
Jul 18, 2024
I've finally found both items. I'm very disappointed that I'm repurchasing the bracelet I already bought because your measurement suggestions were way off
- Overall Rating: 7
- Would Shop Here Again: 7
- Likelihood To Recommend: 8
- Full ratings for this review »
From Ross-Simons
We hope the new bracelet fits you well! Thank you for choosing Ross-Simons.
Georgiajl38
Site Experience Feedback
Jul 18, 2024
This ring popped up in an add on my Facebook and I loved the look of it. The right, on sale, was excellent.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Jul 18, 2024
Glad to place an order. Love your site
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Marymac
Site Experience Feedback
Jul 18, 2024
RS website is very easy to navigate! You can sort and decide what you like and should you find any item you prefer, you can easily eliminate! Additionally, each item is insured should you choose! Fabulous!!!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Jul 10, 2024
I did have to try a chat, which didn't help & then go through checkout process a 2nd time as it first said I didn't enter a correct phone number, which i had---
- Overall Rating: 7
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
- Full ratings for this review »
From Ross-Simons
We regret the issue you had trying to place your order, but glad that it did go through. If there are any blank spaces before the phone number an error message will appear, which is typically is the issue. We hope you love the bra...
Read full response »Online Shopper
Site Experience Feedback
Jul 18, 2024
Love the jewelry, great quality and prices
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
- Full ratings for this review »
Juju
Site Experience Feedback
Jul 18, 2024
Good experience
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Amazing Grace
Site Experience Feedback
Jul 18, 2024
User friendly. Found items easy and check out process was smooth.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Jul 18, 2024
It was easy. Looking for a gift for my housekeeper and I bought myself something also.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Jul 18, 2024
Good experience.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »