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Ross-Simons Reviews - 7,338 Review - 9.1/10

Nov 28, 2024
Ross-Simons offers a value priced selection of fine jewelry, famous name tableware, collectibles, gifts, furniture and more. Jewelry selections range from sterling silver to platinum and diamonds, watches, rings, bracelets, necklaces and gems, plus designer jewelry. Ross-Simons offers prices at up to 70% below comparable retailers. 100% Satisfaction Guaranteed. Free Shipping. Fabulous Jewelry ? Great Prices - Since 1952.
Circle of Excellence - Ross-Simons

2022
Winner

Circle of
Excellence

2 years

Ross-Simons Rating

Rating
Overall Satisfaction9.1 /10
Would Shop Here Again9.2 /10
Likelihood to Recommend9.3 /10
Product Selection9.4 /10
Ease of Finding9.3 /10
Checkout Satisfaction9.2 /10
Product Met Expectations8.8 /10
On-Time Delivery9.6 /10
Satisfaction with Customer Support9.1 /10
Overall Satisfaction:
 

9.1out of 10


Would Shop Here Again:

 

9.2out of 10


Likelihood To Recommend:

 

9.3out of 10


Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.3 out of 10

Design of Site

Satisfaction with the look and design of the site

9.4 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.2 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.4 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.4 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.6 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.2 out of 10

Shipping Charges

Satisfaction with shipping charges

9.6 out of 10

Variety of Shipping Options

Desired shipping options were available

9.6 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.6 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.6 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

8.8 out of 10

Customer Support

Satisfaction with assisted or self-service help

9.1 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.6 out of 10

Returns Process

Satisfaction with the returns process

5.8 out of 10

Recent Reviews for Ross-Simons

Showing 1001 - 1020 of 7,338

Tbone

Site Experience Feedback

Jul 18, 2024

Try to complete order was terrible you website is not userfriendly

From Ross-Simons

We are sorry you had a difficult time placing an order with us. Please know you may always call us, and we will be glad to assist you in placing your order.

DWass

Site Experience Feedback

Jul 18, 2024

Frankly, it’s too darned easy to find things I like and want on Ross-Simon’s website! My mother and my aunt introduced me to Ross-Simon’s a loooooong time ago!! I know that I can trust Ross-Simon’s for excellent quality and affordable pricing

Online Shopper

Site Experience Feedback

Jul 18, 2024

Easy and products are always excellent.

Kiki

Site Experience Feedback

Jun 30, 2024

Website is good, wish you had more flat back rs pure choices but you have more than other sites.


Post-Delivery Feedback

Jul 18, 2024

I purchased earrings for my niece and she loved them! They were dainty and comfortable according to Kassidy. They arrived on time and met all expectations. The earring look to be made well and were exactly what I was looking for at a decent price too.

From Ross-Simons

The flat back earrings are very popular, and we do offer quite a selection. Keep checking back on our website, as we often update and add to the inventory.

DJ

Site Experience Feedback

Jul 18, 2024

Easy to use

Vicki

Site Experience Feedback

Jul 18, 2024

The website is easy to use.

mj

Site Experience Feedback

Jul 18, 2024

Good selection of items. Too many pop ups on website though!

From Ross-Simons

We are in the process of upgrading our website to make it more user friendly and eliminate some of the pop-ups. It should be complete by early fall.

gift for grand daughter

Site Experience Feedback

Jul 18, 2024

When I first looked at the item, I thought it allowed for gradient sizing in 1/4 inch increments. When I placed the order, it only allowed for two options....7" or 8". I hope that the smaller size works. Also, when I entered the shipping address, the form shifted to my hometown, even though I input a different zip code than my own. I had to correct that, which was essential. Big mistake from Ross & Simons, which I had to correct. I was able to fix it.

krepthin

Site Experience Feedback

Jul 18, 2024

Had to enter address even though I paid with PayPal which usually enters it for me. Very happy with the sale prices I paid.

Online Shopper

Site Experience Feedback

Jul 18, 2024

Very simple

misc

Site Experience Feedback

Jul 18, 2024

easy

Butch K

Post-Delivery Feedback

Jul 18, 2024

Purchase was easy and product was as expected, very beautiful ruby and diamond ring. However, the price was reduced by $50 soon after purchase. As a repeat customer I would appreciate a $50 credit on my next purchase.

Jertseygirl

Post-Delivery Feedback

Jul 18, 2024

I purchased 2braclets the clasp was loose on the silver and gold and I lost the braclet I should have ordered a safety clasp I did love the braclet for the short time I had it

Online Shopper

Site Experience Feedback

Jul 17, 2024

Great

Lori

Site Experience Feedback

Jul 17, 2024

The ease of ordering was ok. I added an item at the end but did not get the extra 10% off at checkout.

Lolabelle

Site Experience Feedback

Jul 17, 2024

I just Love Ross-Simon’s. Always find something I love at a remarkable price!

From Ross-Simons

We're happy you enjoyed shopping with us.

amunson

Site Experience Feedback

Jul 17, 2024

I would like more detail about the products. The mm size for the earrings also.

From Ross-Simons

All of our pieces include the product dimensions in the Product Details section online, under the photo. If there is a piece that does not include that information, please reach out to us at 800-556-7376 and we will be sure to get...

Read full response »

dotsie

Site Experience Feedback

Jul 17, 2024

N/A because this is my first time purchasing with Ross-Simons.

Not Again!

Site Experience Feedback

Jul 17, 2024

I always enjoy shopping especially with you. You cause me to enjoy Spending money & what I purchase aint(ha) bad either!

ChrissyZee

Site Experience Feedback

Jul 17, 2024

This was a typical online shopping experience for me. Nothing out of the ordinary, either good or bad, happened during my experience. I found what I was looking for and I bought it.