Ross-Simons Reviews - 7,338 Review - 9.1/10
2022
Winner
Circle of
Excellence
2 years
Ross-Simons Rating
Overall Satisfaction | 9.1 /10 |
---|---|
Would Shop Here Again | 9.2 /10 |
Likelihood to Recommend | 9.3 /10 |
Product Selection | 9.4 /10 |
Ease of Finding | 9.3 /10 |
Checkout Satisfaction | 9.2 /10 |
Product Met Expectations | 8.8 /10 |
On-Time Delivery | 9.6 /10 |
Satisfaction with Customer Support | 9.1 /10 |
9.1out of 10
Would Shop Here Again:
9.2out of 10
Likelihood To Recommend:
9.3out of 10
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.3 out of 10
Design of Site
Satisfaction with the look and design of the site
9.4 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.2 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.4 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.4 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.6 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.2 out of 10
Shipping Charges
Satisfaction with shipping charges
9.6 out of 10
Variety of Shipping Options
Desired shipping options were available
9.6 out of 10
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.6 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.6 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
8.8 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.1 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.6 out of 10
Returns Process
Satisfaction with the returns process
5.8 out of 10
Recent Reviews for Ross-Simons
Showing 1001 - 1020 of 7,338
Tbone
Site Experience Feedback
Jul 18, 2024
Try to complete order was terrible you website is not userfriendly
- Overall Rating: 2
- Would Shop Here Again: 6
- Likelihood To Recommend: 6
- Full ratings for this review »
From Ross-Simons
We are sorry you had a difficult time placing an order with us. Please know you may always call us, and we will be glad to assist you in placing your order.
DWass
Site Experience Feedback
Jul 18, 2024
Frankly, it’s too darned easy to find things I like and want on Ross-Simon’s website! My mother and my aunt introduced me to Ross-Simon’s a loooooong time ago!! I know that I can trust Ross-Simon’s for excellent quality and affordable pricing
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Jul 18, 2024
Easy and products are always excellent.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Kiki
Site Experience Feedback
Jun 30, 2024
Website is good, wish you had more flat back rs pure choices but you have more than other sites.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Kiki
Post-Delivery Feedback
Jul 18, 2024
I purchased earrings for my niece and she loved them! They were dainty and comfortable according to Kassidy. They arrived on time and met all expectations. The earring look to be made well and were exactly what I was looking for at a decent price too.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
From Ross-Simons
The flat back earrings are very popular, and we do offer quite a selection. Keep checking back on our website, as we often update and add to the inventory.
DJ
Site Experience Feedback
Jul 18, 2024
Easy to use
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Vicki
Site Experience Feedback
Jul 18, 2024
The website is easy to use.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
mj
Site Experience Feedback
Jul 18, 2024
Good selection of items. Too many pop ups on website though!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From Ross-Simons
We are in the process of upgrading our website to make it more user friendly and eliminate some of the pop-ups. It should be complete by early fall.
gift for grand daughter
Site Experience Feedback
Jul 18, 2024
When I first looked at the item, I thought it allowed for gradient sizing in 1/4 inch increments. When I placed the order, it only allowed for two options....7" or 8". I hope that the smaller size works. Also, when I entered the shipping address, the form shifted to my hometown, even though I input a different zip code than my own. I had to correct that, which was essential. Big mistake from Ross & Simons, which I had to correct. I was able to fix it.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
krepthin
Site Experience Feedback
Jul 18, 2024
Had to enter address even though I paid with PayPal which usually enters it for me. Very happy with the sale prices I paid.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Jul 18, 2024
Very simple
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
misc
Site Experience Feedback
Jul 18, 2024
easy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Butch K
Post-Delivery Feedback
Jul 18, 2024
Purchase was easy and product was as expected, very beautiful ruby and diamond ring. However, the price was reduced by $50 soon after purchase. As a repeat customer I would appreciate a $50 credit on my next purchase.
- Overall Rating: 8
- Would Shop Here Again: N/A
- Likelihood To Recommend: 8
- On Time Delivery: 9
- Customer Support: N/A
- Full ratings for this review »
Jertseygirl
Post-Delivery Feedback
Jul 18, 2024
I purchased 2braclets the clasp was loose on the silver and gold and I lost the braclet I should have ordered a safety clasp I did love the braclet for the short time I had it
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Jul 17, 2024
Great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Lori
Site Experience Feedback
Jul 17, 2024
The ease of ordering was ok. I added an item at the end but did not get the extra 10% off at checkout.
- Overall Rating: 9
- Would Shop Here Again: 6
- Likelihood To Recommend: 8
- Full ratings for this review »
Lolabelle
Site Experience Feedback
Jul 17, 2024
I just Love Ross-Simon’s. Always find something I love at a remarkable price!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From Ross-Simons
We're happy you enjoyed shopping with us.
amunson
Site Experience Feedback
Jul 17, 2024
I would like more detail about the products. The mm size for the earrings also.
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
From Ross-Simons
All of our pieces include the product dimensions in the Product Details section online, under the photo. If there is a piece that does not include that information, please reach out to us at 800-556-7376 and we will be sure to get...
Read full response »dotsie
Site Experience Feedback
Jul 17, 2024
N/A because this is my first time purchasing with Ross-Simons.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Not Again!
Site Experience Feedback
Jul 17, 2024
I always enjoy shopping especially with you. You cause me to enjoy Spending money & what I purchase aint(ha) bad either!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
ChrissyZee
Site Experience Feedback
Jul 17, 2024
This was a typical online shopping experience for me. Nothing out of the ordinary, either good or bad, happened during my experience. I found what I was looking for and I bought it.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
- Full ratings for this review »