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Ross-Simons Reviews - 7,338 Review - 9.1/10

Nov 29, 2024
Ross-Simons offers a value priced selection of fine jewelry, famous name tableware, collectibles, gifts, furniture and more. Jewelry selections range from sterling silver to platinum and diamonds, watches, rings, bracelets, necklaces and gems, plus designer jewelry. Ross-Simons offers prices at up to 70% below comparable retailers. 100% Satisfaction Guaranteed. Free Shipping. Fabulous Jewelry ? Great Prices - Since 1952.
Circle of Excellence - Ross-Simons

2022
Winner

Circle of
Excellence

2 years

Ross-Simons Rating

Rating
Overall Satisfaction9.1 /10
Would Shop Here Again9.2 /10
Likelihood to Recommend9.3 /10
Product Selection9.4 /10
Ease of Finding9.3 /10
Checkout Satisfaction9.2 /10
Product Met Expectations8.8 /10
On-Time Delivery9.6 /10
Satisfaction with Customer Support9.1 /10
Overall Satisfaction:
 

9.1out of 10


Would Shop Here Again:

 

9.2out of 10


Likelihood To Recommend:

 

9.3out of 10


Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.3 out of 10

Design of Site

Satisfaction with the look and design of the site

9.4 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.2 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.4 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.4 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.6 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.2 out of 10

Shipping Charges

Satisfaction with shipping charges

9.6 out of 10

Variety of Shipping Options

Desired shipping options were available

9.6 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.6 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.6 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

8.8 out of 10

Customer Support

Satisfaction with assisted or self-service help

9.1 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.6 out of 10

Returns Process

Satisfaction with the returns process

5.8 out of 10

Recent Reviews for Ross-Simons

Showing 1021 - 1040 of 7,338

Chicago mom

Site Experience Feedback

Jul 17, 2024

Website is easy to navigate generally. Pictures as to size can be misleading.

ssh

Site Experience Feedback

Jul 17, 2024

easy to use shopping , great products, good prices.

wilted flower

Site Experience Feedback

Jul 17, 2024

I love the quality and price, plus it's so easy to shop their online selections.

KarynSF

Site Experience Feedback

Jul 17, 2024

Very simple to check out

Boots

Site Experience Feedback

Jul 17, 2024

Love it! Jewelry is fabulous! Prices are amazing! Very very happy!

Online Shopper

Post-Delivery Feedback

Jul 17, 2024

I purchased a "suite" of jewelry: ring, earrings and tennis bracelet. Loved all but the bracelet. It was too small and very difficult to put on without help. Had it been eight inches of jewels it would have fit.

Online Shopper

Site Experience Feedback

Jul 17, 2024

Always pleased with my purchases. I tried to use Affirm, but my credit card was denied and don’t know why. I used the same credit card to purchase the bracelet. I always enjoy browsing your website.

From Ross-Simons

Each time you make a purchase, you need to apply for an Affirm loan. You cannot use the same Affirm account that you used for another purchase, even if it is with the same retailer. Thank you for shopping with Ross-Simons, and we...

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Nan

Site Experience Feedback

Jul 05, 2024

I love all the sales. There is something usually available for all Ages.


Post-Delivery Feedback

Jul 17, 2024

I love the variety of pieces offered. I purchase one piece a month. I’ve recommended RD many times. Items arrive quickly, well wrapped in nice presentation boxes and bags. To date I’ve never had an issue with any of the items I have purchased. Great place to shop, better than a candy store!

Nibor

Site Experience Feedback

Jul 17, 2024

Overall great selection of gold chains.

Easy to Use- quality product

Site Experience Feedback

Jul 17, 2024

Easy

Angela

Site Experience Feedback

Jul 07, 2024

Love the jewelry selection at Ross-Simons. Most of my jewelry is from here!!


Post-Delivery Feedback

Jul 17, 2024

Ross-Simon’s is my favorite jewelry store! In fact, most of my jewelry is from this great store!

Chyna

Site Experience Feedback

Jul 17, 2024

Satisfied

FJA

Site Experience Feedback

Jun 25, 2024

Easy to navigate, and love that they offer free shipping

Online Shopper

Site Experience Feedback

Jul 17, 2024

Fast and easy.

Online Shopper

Site Experience Feedback

Jul 17, 2024

Kept kicking me off

From Ross-Simons

We regret the issue you had online. When things like this occur, we recommend restarting/refreshing your computer. This will typically resolve any strange issues like this from occurring.

Mslady

Site Experience Feedback

Jul 17, 2024

I've never had any complaints. All my purchases were of good quality.

Online Shopper

Site Experience Feedback

Jul 16, 2024

Good

JuliaA

Site Experience Feedback

Jul 16, 2024

I knew what I wanted - selected from an old catalogue I had been keeping for over 90 day. So delighted the products were still available. Really enjoy shopping on Ross-Simons.

2tenv

Site Experience Feedback

Jul 16, 2024

Always a very good experience.

Terri

Site Experience Feedback

Jul 16, 2024

I had a $25 coupon code to use and it kept giving me a discount that was less. I had to go through hoops to override it. Should be easier.

From Ross-Simons

We see that you were able to use your coupon successfully. We regret any issue you had inputting it into the order. Coupons need to be entered in the checkout page, as a form of payment. We hope you love the ring!