Ross-Simons Reviews - 7,338 Review - 9.1/10
2022
Winner
Circle of
Excellence
2 years
Ross-Simons Rating
Overall Satisfaction | 9.1 /10 |
---|---|
Would Shop Here Again | 9.2 /10 |
Likelihood to Recommend | 9.3 /10 |
Product Selection | 9.4 /10 |
Ease of Finding | 9.3 /10 |
Checkout Satisfaction | 9.2 /10 |
Product Met Expectations | 8.8 /10 |
On-Time Delivery | 9.6 /10 |
Satisfaction with Customer Support | 9.1 /10 |
9.1out of 10
Would Shop Here Again:
9.2out of 10
Likelihood To Recommend:
9.3out of 10
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.3 out of 10
Design of Site
Satisfaction with the look and design of the site
9.4 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.2 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.4 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.4 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.6 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.2 out of 10
Shipping Charges
Satisfaction with shipping charges
9.6 out of 10
Variety of Shipping Options
Desired shipping options were available
9.6 out of 10
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.6 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.6 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
8.8 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.1 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.6 out of 10
Returns Process
Satisfaction with the returns process
5.8 out of 10
Recent Reviews for Ross-Simons
Showing 1021 - 1040 of 7,338
Chicago mom
Site Experience Feedback
Jul 17, 2024
Website is easy to navigate generally. Pictures as to size can be misleading.
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
ssh
Site Experience Feedback
Jul 17, 2024
easy to use shopping , great products, good prices.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
wilted flower
Site Experience Feedback
Jul 17, 2024
I love the quality and price, plus it's so easy to shop their online selections.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
KarynSF
Site Experience Feedback
Jul 17, 2024
Very simple to check out
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Boots
Site Experience Feedback
Jul 17, 2024
Love it! Jewelry is fabulous! Prices are amazing! Very very happy!
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
- Full ratings for this review »
Online Shopper
Post-Delivery Feedback
Jul 17, 2024
I purchased a "suite" of jewelry: ring, earrings and tennis bracelet. Loved all but the bracelet. It was too small and very difficult to put on without help. Had it been eight inches of jewels it would have fit.
- Overall Rating: 8
- Would Shop Here Again: N/A
- Likelihood To Recommend: 8
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Jul 17, 2024
Always pleased with my purchases. I tried to use Affirm, but my credit card was denied and don’t know why. I used the same credit card to purchase the bracelet. I always enjoy browsing your website.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From Ross-Simons
Each time you make a purchase, you need to apply for an Affirm loan. You cannot use the same Affirm account that you used for another purchase, even if it is with the same retailer. Thank you for shopping with Ross-Simons, and we...
Read full response »Nan
Site Experience Feedback
Jul 05, 2024
I love all the sales. There is something usually available for all Ages.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Nan
Post-Delivery Feedback
Jul 17, 2024
I love the variety of pieces offered. I purchase one piece a month. I’ve recommended RD many times. Items arrive quickly, well wrapped in nice presentation boxes and bags. To date I’ve never had an issue with any of the items I have purchased. Great place to shop, better than a candy store!
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
Nibor
Site Experience Feedback
Jul 17, 2024
Overall great selection of gold chains.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Easy to Use- quality product
Site Experience Feedback
Jul 17, 2024
Easy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Angela
Site Experience Feedback
Jul 07, 2024
Love the jewelry selection at Ross-Simons. Most of my jewelry is from here!!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Angela
Post-Delivery Feedback
Jul 17, 2024
Ross-Simon’s is my favorite jewelry store! In fact, most of my jewelry is from this great store!
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Chyna
Site Experience Feedback
Jul 17, 2024
Satisfied
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
FJA
Site Experience Feedback
Jun 25, 2024
Easy to navigate, and love that they offer free shipping
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Jul 17, 2024
Fast and easy.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Jul 17, 2024
Kept kicking me off
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From Ross-Simons
We regret the issue you had online. When things like this occur, we recommend restarting/refreshing your computer. This will typically resolve any strange issues like this from occurring.
Mslady
Site Experience Feedback
Jul 17, 2024
I've never had any complaints. All my purchases were of good quality.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Jul 16, 2024
Good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
JuliaA
Site Experience Feedback
Jul 16, 2024
I knew what I wanted - selected from an old catalogue I had been keeping for over 90 day. So delighted the products were still available. Really enjoy shopping on Ross-Simons.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
2tenv
Site Experience Feedback
Jul 16, 2024
Always a very good experience.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Terri
Site Experience Feedback
Jul 16, 2024
I had a $25 coupon code to use and it kept giving me a discount that was less. I had to go through hoops to override it. Should be easier.
- Overall Rating: 7
- Would Shop Here Again: 8
- Likelihood To Recommend: 9
- Full ratings for this review »
From Ross-Simons
We see that you were able to use your coupon successfully. We regret any issue you had inputting it into the order. Coupons need to be entered in the checkout page, as a form of payment. We hope you love the ring!