Ross-Simons Reviews - 7,338 Review - 9.1/10
2022
Winner
Circle of
Excellence
2 years
Ross-Simons Rating
Overall Satisfaction | 9.1 /10 |
---|---|
Would Shop Here Again | 9.2 /10 |
Likelihood to Recommend | 9.3 /10 |
Product Selection | 9.4 /10 |
Ease of Finding | 9.3 /10 |
Checkout Satisfaction | 9.2 /10 |
Product Met Expectations | 8.8 /10 |
On-Time Delivery | 9.6 /10 |
Satisfaction with Customer Support | 9.1 /10 |
9.1out of 10
Would Shop Here Again:
9.2out of 10
Likelihood To Recommend:
9.3out of 10
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.3 out of 10
Design of Site
Satisfaction with the look and design of the site
9.4 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.2 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.4 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.4 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.6 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.2 out of 10
Shipping Charges
Satisfaction with shipping charges
9.6 out of 10
Variety of Shipping Options
Desired shipping options were available
9.6 out of 10
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.6 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.6 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
8.8 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.1 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.6 out of 10
Returns Process
Satisfaction with the returns process
5.8 out of 10
Recent Reviews for Ross-Simons
Showing 961 - 980 of 7,338
Online Shopper
Site Experience Feedback
Jul 19, 2024
Satisfied
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
Pixie
Site Experience Feedback
Jul 19, 2024
Re-write software ! "continue shopping" & "return to previous page" needed at the end of each page, please!
- Overall Rating: 6
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From Ross-Simons
We are in the process of upgrading our website to reflect changes that will make the website more user-friendly. It should be complete by early fall.
HW lvr
Post-Delivery Feedback
Jul 19, 2024
I have been looking for octopus jewelry since the last time I was in Hawaii. The pendant and earrings fit the bill perfectly without being too expensive. I love them.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: N/A
- Customer Support: N/A
- Full ratings for this review »
Ms. Karen
Site Experience Feedback
Jul 19, 2024
Beautiful errands at a very nice price
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
MrzM3na
Site Experience Feedback
Jul 19, 2024
Easy and the prices are reasonably set. Looking forward to wearing the pieces and testing the durability.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Dainalaina
Site Experience Feedback
Jul 19, 2024
I am always pleased with my purchases from Ross-Simons. The jewelry is lovely and arrives well-packed and in a timely way.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From Ross-Simons
Thank you for the kind words! We are so pleased that you love your jewelry. Thank you for being a valued customer.
Farrah
Site Experience Feedback
Jul 19, 2024
Great
- Overall Rating: 5
- Would Shop Here Again: 6
- Likelihood To Recommend: 5
- Full ratings for this review »
Helen
Site Experience Feedback
Jul 02, 2024
I really like your jewelry, the quality and prices and the styles are all good. However when you show the piece of jewelry on the model, it looks like it it photo-shopped in, and I really don't get a good idea of what it will really look like. It looks phony. Just saying.
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
- Full ratings for this review »
From Ross-Simons
Thank you for the feedback. We are gradually adding real model images moving forward. All pieces are calibrated for real fit on the model image for the older pieces. If you do notice that one is off, please let us know for a corre...
Read full response »Tainy
Site Experience Feedback
Jul 19, 2024
Have always been very pleased with my purchases and return or exchange easy.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
- Full ratings for this review »
Linda
Site Experience Feedback
Jul 19, 2024
it was all good Easy to navigate
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
barbnow
Site Experience Feedback
Jul 19, 2024
good experience managed to find a ring representing both my grandchildren,
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Waste
Site Experience Feedback
Jul 19, 2024
Poor
- Overall Rating: 7
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- Full ratings for this review »
From Ross-Simons
We regret that the bracelet was not as expected. We see that you have started a return.
Online Shopper
Site Experience Feedback
Jul 19, 2024
Good
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Jul 19, 2024
I was totally satisfied with my buying experience today.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Cate
Site Experience Feedback
Jul 19, 2024
The experience was awesome and it was so easy to find what I was looking for. Also the descriptions of the jewelry was very detailed.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
LAR
Site Experience Feedback
Jul 19, 2024
Always have the best luck finding what I am looking for. Been a Ross Simons Fan for years and years.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
AMI
Post-Delivery Feedback
Jul 19, 2024
The ring was beautiful and just what I wanted.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
MCRW
Site Experience Feedback
Jul 11, 2024
Excellent
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
MCRW
Post-Delivery Feedback
Jul 19, 2024
R&S has the latest popular styles. I enjoy purchasing from them because of the ease to see and purchase process.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
MSV
Site Experience Feedback
Jul 08, 2024
very nice.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
MSV
Post-Delivery Feedback
Jul 19, 2024
My wife was very surprised and loved the gift. Very meaningful.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Bob
Site Experience Feedback
Jul 19, 2024
Love site, will visit again
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »