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Ross-Simons Reviews - 7,338 Review - 9.1/10

Nov 28, 2024
Ross-Simons offers a value priced selection of fine jewelry, famous name tableware, collectibles, gifts, furniture and more. Jewelry selections range from sterling silver to platinum and diamonds, watches, rings, bracelets, necklaces and gems, plus designer jewelry. Ross-Simons offers prices at up to 70% below comparable retailers. 100% Satisfaction Guaranteed. Free Shipping. Fabulous Jewelry ? Great Prices - Since 1952.
Circle of Excellence - Ross-Simons

2022
Winner

Circle of
Excellence

2 years

Ross-Simons Rating

Rating
Overall Satisfaction9.1 /10
Would Shop Here Again9.2 /10
Likelihood to Recommend9.3 /10
Product Selection9.4 /10
Ease of Finding9.3 /10
Checkout Satisfaction9.2 /10
Product Met Expectations8.8 /10
On-Time Delivery9.6 /10
Satisfaction with Customer Support9.1 /10
Overall Satisfaction:
 

9.1out of 10


Would Shop Here Again:

 

9.2out of 10


Likelihood To Recommend:

 

9.3out of 10


Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.3 out of 10

Design of Site

Satisfaction with the look and design of the site

9.4 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.2 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.4 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.4 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.6 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.2 out of 10

Shipping Charges

Satisfaction with shipping charges

9.6 out of 10

Variety of Shipping Options

Desired shipping options were available

9.6 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.6 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.6 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

8.8 out of 10

Customer Support

Satisfaction with assisted or self-service help

9.1 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.6 out of 10

Returns Process

Satisfaction with the returns process

5.8 out of 10

Recent Reviews for Ross-Simons

Showing 961 - 980 of 7,338

Online Shopper

Site Experience Feedback

Jul 19, 2024

Satisfied

Pixie

Site Experience Feedback

Jul 19, 2024

Re-write software ! "continue shopping" & "return to previous page" needed at the end of each page, please!

From Ross-Simons

We are in the process of upgrading our website to reflect changes that will make the website more user-friendly. It should be complete by early fall.

HW lvr

Post-Delivery Feedback

Jul 19, 2024

I have been looking for octopus jewelry since the last time I was in Hawaii. The pendant and earrings fit the bill perfectly without being too expensive. I love them.

Ms. Karen

Site Experience Feedback

Jul 19, 2024

Beautiful errands at a very nice price

MrzM3na

Site Experience Feedback

Jul 19, 2024

Easy and the prices are reasonably set. Looking forward to wearing the pieces and testing the durability.

Dainalaina

Site Experience Feedback

Jul 19, 2024

I am always pleased with my purchases from Ross-Simons. The jewelry is lovely and arrives well-packed and in a timely way.

From Ross-Simons

Thank you for the kind words! We are so pleased that you love your jewelry. Thank you for being a valued customer.

Farrah

Site Experience Feedback

Jul 19, 2024

Great

Helen

Site Experience Feedback

Jul 02, 2024

I really like your jewelry, the quality and prices and the styles are all good. However when you show the piece of jewelry on the model, it looks like it it photo-shopped in, and I really don't get a good idea of what it will really look like. It looks phony. Just saying.

From Ross-Simons

Thank you for the feedback. We are gradually adding real model images moving forward. All pieces are calibrated for real fit on the model image for the older pieces. If you do notice that one is off, please let us know for a corre...

Read full response »

Tainy

Site Experience Feedback

Jul 19, 2024

Have always been very pleased with my purchases and return or exchange easy.

Linda

Site Experience Feedback

Jul 19, 2024

it was all good Easy to navigate

barbnow

Site Experience Feedback

Jul 19, 2024

good experience managed to find a ring representing both my grandchildren,

Waste

Site Experience Feedback

Jul 19, 2024

Poor

From Ross-Simons

We regret that the bracelet was not as expected. We see that you have started a return.

Online Shopper

Site Experience Feedback

Jul 19, 2024

Good

Online Shopper

Site Experience Feedback

Jul 19, 2024

I was totally satisfied with my buying experience today.

Cate

Site Experience Feedback

Jul 19, 2024

The experience was awesome and it was so easy to find what I was looking for. Also the descriptions of the jewelry was very detailed.

LAR

Site Experience Feedback

Jul 19, 2024

Always have the best luck finding what I am looking for. Been a Ross Simons Fan for years and years.

AMI

Post-Delivery Feedback

Jul 19, 2024

The ring was beautiful and just what I wanted.

MCRW

Site Experience Feedback

Jul 11, 2024

Excellent


Post-Delivery Feedback

Jul 19, 2024

R&S has the latest popular styles. I enjoy purchasing from them because of the ease to see and purchase process.

MSV

Site Experience Feedback

Jul 08, 2024

very nice.


Post-Delivery Feedback

Jul 19, 2024

My wife was very surprised and loved the gift. Very meaningful.

Bob

Site Experience Feedback

Jul 19, 2024

Love site, will visit again