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Ross-Simons Reviews - 7,338 Review - 9.1/10

Nov 28, 2024
Ross-Simons offers a value priced selection of fine jewelry, famous name tableware, collectibles, gifts, furniture and more. Jewelry selections range from sterling silver to platinum and diamonds, watches, rings, bracelets, necklaces and gems, plus designer jewelry. Ross-Simons offers prices at up to 70% below comparable retailers. 100% Satisfaction Guaranteed. Free Shipping. Fabulous Jewelry ? Great Prices - Since 1952.
Circle of Excellence - Ross-Simons

2022
Winner

Circle of
Excellence

2 years

Ross-Simons Rating

Rating
Overall Satisfaction9.1 /10
Would Shop Here Again9.2 /10
Likelihood to Recommend9.3 /10
Product Selection9.4 /10
Ease of Finding9.3 /10
Checkout Satisfaction9.2 /10
Product Met Expectations8.8 /10
On-Time Delivery9.6 /10
Satisfaction with Customer Support9.1 /10
Overall Satisfaction:
 

9.1out of 10


Would Shop Here Again:

 

9.2out of 10


Likelihood To Recommend:

 

9.3out of 10


Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.3 out of 10

Design of Site

Satisfaction with the look and design of the site

9.4 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.2 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.4 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.4 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.6 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.2 out of 10

Shipping Charges

Satisfaction with shipping charges

9.6 out of 10

Variety of Shipping Options

Desired shipping options were available

9.6 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.6 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.6 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

8.8 out of 10

Customer Support

Satisfaction with assisted or self-service help

9.1 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.6 out of 10

Returns Process

Satisfaction with the returns process

5.8 out of 10

Recent Reviews for Ross-Simons

Showing 941 - 960 of 7,338

Ddd

Site Experience Feedback

Jul 20, 2024

Easy access and checkout

Thominthevillage

Site Experience Feedback

Jul 20, 2024

Went smoothly

Mimi of 11

Post-Delivery Feedback

Jul 20, 2024

I love Ross-Simons! Everything about the online shopping experience is first class and enjoyable. I have purchased many beautiful items.

Sooky-slim

Site Experience Feedback

Jul 20, 2024

Just really prompt and very caring feeling from them.

Juju

Site Experience Feedback

Jul 20, 2024

I found what I was looking for.

From Ross-Simons

That makes us happy to hear. We hope you love the bracelet!

BJ

Site Experience Feedback

Jul 20, 2024

It was great.

Kari

Site Experience Feedback

Jul 11, 2024

The website was very easy to manage. The earrings look very beautiful, and I am looking forward to receiving them.

Shopping maven

Site Experience Feedback

Jul 08, 2024

Simplistic and efficient

Sandy

Site Experience Feedback

Jul 09, 2024

I had been looking for the earrings for a good while.


Post-Delivery Feedback

Jul 20, 2024

I had wanted pearl earrings and you had style I wanted. Then I found a. Necklace with pearls it’s a beautiful piece.

Sue

Site Experience Feedback

Jul 20, 2024

I was instructed TODAY to apply a code for a price cut TODAY on orders made TODAY. When I pasted the code, the site said it had expired. (??) That’s called “bait and switch” and it’s illegal. You should have removed the price cut code.

From Ross-Simons

If you are having a problem placing your order, please contact us and we will be glad to assist you.

Online Shopper

Site Experience Feedback

Jul 07, 2024

Easy to use.

From Ross-Simons

We're happy you found our website easy to use. We hope you enjoy your Citrine and Diamond Sun Pendant Necklace in 18kt Gold Over Sterling.

Lyn

Site Experience Feedback

Jul 19, 2024

Difficult to complete online transaction due to worldwide internet problem

From Ross-Simons

We are glad to know that you were finally able to complete your order. We hope you love the necklace.

Glenna Mae

Site Experience Feedback

Jul 19, 2024

I like when you have good sales I like your jewelry I’ve been ordering since January and love everything I’ve ordered

Cate

Site Experience Feedback

Jul 19, 2024

Best and easiest online shopping experience that I have ever had. I love ordering from you!

Collector38209

Site Experience Feedback

Jul 02, 2024

The only problem I had was it wasn't easy to change the quantity ordered from 1 to 2 items.

From Ross-Simons

Once the piece is in the shopping cart, there is a drop-down box for the quantity underneath the price. Just scroll down and select the quantity needed, and it will add it to the cart. We hope this helps for future orders!

yardmom

Site Experience Feedback

Jul 19, 2024

Beautiful, eye-catching displays, of reasonably priced gorgeous jewelry. Very easy to order and user friendly.

Linda S

Site Experience Feedback

Jul 19, 2024

I shop around when I’m looking for a particular piece of jewelry. I always end up back with Ross Simon! They have better prices and nicer products than most big stores.

Daisy

Site Experience Feedback

Jul 19, 2024

Happy with my first and hope not the last experience.Wide choice,easy display of the site.Keep good work. Of

Putnovich

Site Experience Feedback

Jul 19, 2024

It’s neat to be able to order this way, but the restrictions on how I use the system are a pain. Frequently I get switched to checkout before I’m ready, so I end up buying less than I intended to, out of frustration. And I have a PhD! The “flow “ of the process is clunky, as if designed for a very basic robot. It reduces the amount I can buy without giving up. Please streamline the process. It’s in the company’s and my best interest 👍

From Ross-Simons

Thank you for the feedback. We are in the process of updating our website, to make the process more streamlined and user friendly. It should be complete by early fall.

Nancy

Site Experience Feedback

Jul 19, 2024

Great! Very smooth.