Ross-Simons Reviews - 7,338 Review - 9.1/10
2022
Winner
Circle of
Excellence
2 years
Ross-Simons Rating
Overall Satisfaction | 9.1 /10 |
---|---|
Would Shop Here Again | 9.2 /10 |
Likelihood to Recommend | 9.3 /10 |
Product Selection | 9.4 /10 |
Ease of Finding | 9.3 /10 |
Checkout Satisfaction | 9.2 /10 |
Product Met Expectations | 8.8 /10 |
On-Time Delivery | 9.6 /10 |
Satisfaction with Customer Support | 9.1 /10 |
9.1out of 10
Would Shop Here Again:
9.2out of 10
Likelihood To Recommend:
9.3out of 10
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.3 out of 10
Design of Site
Satisfaction with the look and design of the site
9.4 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.2 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.4 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.4 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.6 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.2 out of 10
Shipping Charges
Satisfaction with shipping charges
9.6 out of 10
Variety of Shipping Options
Desired shipping options were available
9.6 out of 10
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.6 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.6 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
8.8 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.1 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.6 out of 10
Returns Process
Satisfaction with the returns process
5.8 out of 10
Recent Reviews for Ross-Simons
Showing 941 - 960 of 7,338
Ddd
Site Experience Feedback
Jul 20, 2024
Easy access and checkout
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Thominthevillage
Site Experience Feedback
Jul 20, 2024
Went smoothly
- Overall Rating: 9
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
- Full ratings for this review »
Mimi of 11
Post-Delivery Feedback
Jul 20, 2024
I love Ross-Simons! Everything about the online shopping experience is first class and enjoyable. I have purchased many beautiful items.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
Sooky-slim
Site Experience Feedback
Jul 20, 2024
Just really prompt and very caring feeling from them.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Juju
Site Experience Feedback
Jul 20, 2024
I found what I was looking for.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
- Full ratings for this review »
From Ross-Simons
That makes us happy to hear. We hope you love the bracelet!
BJ
Site Experience Feedback
Jul 20, 2024
It was great.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Kari
Site Experience Feedback
Jul 11, 2024
The website was very easy to manage. The earrings look very beautiful, and I am looking forward to receiving them.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Shopping maven
Site Experience Feedback
Jul 08, 2024
Simplistic and efficient
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Sandy
Site Experience Feedback
Jul 09, 2024
I had been looking for the earrings for a good while.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Sandy
Post-Delivery Feedback
Jul 20, 2024
I had wanted pearl earrings and you had style I wanted. Then I found a. Necklace with pearls it’s a beautiful piece.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
Sue
Site Experience Feedback
Jul 20, 2024
I was instructed TODAY to apply a code for a price cut TODAY on orders made TODAY. When I pasted the code, the site said it had expired. (??) That’s called “bait and switch” and it’s illegal. You should have removed the price cut code.
- Overall Rating: 7
- Would Shop Here Again: 7
- Likelihood To Recommend: 5
- Full ratings for this review »
From Ross-Simons
If you are having a problem placing your order, please contact us and we will be glad to assist you.
Online Shopper
Site Experience Feedback
Jul 07, 2024
Easy to use.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
From Ross-Simons
We're happy you found our website easy to use. We hope you enjoy your Citrine and Diamond Sun Pendant Necklace in 18kt Gold Over Sterling.
Lyn
Site Experience Feedback
Jul 19, 2024
Difficult to complete online transaction due to worldwide internet problem
- Overall Rating: 7
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From Ross-Simons
We are glad to know that you were finally able to complete your order. We hope you love the necklace.
Glenna Mae
Site Experience Feedback
Jul 19, 2024
I like when you have good sales I like your jewelry I’ve been ordering since January and love everything I’ve ordered
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Cate
Site Experience Feedback
Jul 19, 2024
Best and easiest online shopping experience that I have ever had. I love ordering from you!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Collector38209
Site Experience Feedback
Jul 02, 2024
The only problem I had was it wasn't easy to change the quantity ordered from 1 to 2 items.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
From Ross-Simons
Once the piece is in the shopping cart, there is a drop-down box for the quantity underneath the price. Just scroll down and select the quantity needed, and it will add it to the cart. We hope this helps for future orders!
yardmom
Site Experience Feedback
Jul 19, 2024
Beautiful, eye-catching displays, of reasonably priced gorgeous jewelry. Very easy to order and user friendly.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Linda S
Site Experience Feedback
Jul 19, 2024
I shop around when I’m looking for a particular piece of jewelry. I always end up back with Ross Simon! They have better prices and nicer products than most big stores.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Daisy
Site Experience Feedback
Jul 19, 2024
Happy with my first and hope not the last experience.Wide choice,easy display of the site.Keep good work. Of
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Putnovich
Site Experience Feedback
Jul 19, 2024
It’s neat to be able to order this way, but the restrictions on how I use the system are a pain. Frequently I get switched to checkout before I’m ready, so I end up buying less than I intended to, out of frustration. And I have a PhD! The “flow “ of the process is clunky, as if designed for a very basic robot. It reduces the amount I can buy without giving up. Please streamline the process. It’s in the company’s and my best interest 👍
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
- Full ratings for this review »
From Ross-Simons
Thank you for the feedback. We are in the process of updating our website, to make the process more streamlined and user friendly. It should be complete by early fall.
Nancy
Site Experience Feedback
Jul 19, 2024
Great! Very smooth.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »