Ross-Simons Reviews - 7,338 Review - 9.1/10
2022
Winner
Circle of
Excellence
2 years
Ross-Simons Rating
Overall Satisfaction | 9.1 /10 |
---|---|
Would Shop Here Again | 9.2 /10 |
Likelihood to Recommend | 9.3 /10 |
Product Selection | 9.4 /10 |
Ease of Finding | 9.3 /10 |
Checkout Satisfaction | 9.2 /10 |
Product Met Expectations | 8.8 /10 |
On-Time Delivery | 9.6 /10 |
Satisfaction with Customer Support | 9.1 /10 |
9.1out of 10
Would Shop Here Again:
9.2out of 10
Likelihood To Recommend:
9.3out of 10
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.3 out of 10
Design of Site
Satisfaction with the look and design of the site
9.4 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.2 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.4 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.4 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.6 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.2 out of 10
Shipping Charges
Satisfaction with shipping charges
9.6 out of 10
Variety of Shipping Options
Desired shipping options were available
9.6 out of 10
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.6 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.6 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
8.8 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.1 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.6 out of 10
Returns Process
Satisfaction with the returns process
5.8 out of 10
Recent Reviews for Ross-Simons
Showing 901 - 920 of 7,338
Honey
Site Experience Feedback
Jul 04, 2024
Always easy to shop on Ross Simons website. Wonderful merchandise choices and good prices.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Honey
Post-Delivery Feedback
Jul 22, 2024
Always shop Ross Simons for gift for daughters, granddaughters and great granddaughters. Always pleased with my purchases!
- Overall Rating: 8
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 9
- Full ratings for this review »
Irish Meme
Post-Delivery Feedback
Jul 22, 2024
The ring I ordered was no way like the one in the picture on Facebook.
- Overall Rating: 5
- Would Shop Here Again: N/A
- Likelihood To Recommend: 6
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
Anna
Site Experience Feedback
Jul 14, 2024
I had a great time navigating everything. Filtering is good, sorting is good. I found what I wanted relatively quickly. Something frustrating is on the checkout screen where there are three “place order” buttons. I should have to review all my information and then click ONE “place order”. The multiple buttons made me confused.
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From Ross-Simons
We aren't certain where you are seeing three "Place Order" buttons. We only have one "Checkout Now" button. If you need any help trying to place an order, please call us direct at 800-556-7376 and we will be happy to assist.
Suzie
Site Experience Feedback
Jul 07, 2024
Good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Suzie
Post-Delivery Feedback
Jul 22, 2024
I have purchased many pieces of jewelry from Ross Simon and have been super satisfied with everything I purchased.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Nat
Site Experience Feedback
Jul 22, 2024
Had a hard time checking out. A lot of steps.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
BobD
Site Experience Feedback
Jul 21, 2024
I have ordered several items for my wife and we are happy with the products offered.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Barry
Post-Delivery Feedback
Jul 21, 2024
Item came quickly and is exactly as described
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
T
Site Experience Feedback
Jul 21, 2024
I saw I bought
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Vbh
Site Experience Feedback
Jul 21, 2024
No problems.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Pat
Site Experience Feedback
Jul 13, 2024
I used to buy quite a bit of jewelry from RS. Slowly a lot of it has disappeared due to household help and contractors. I am now of an age where I do not want or need a lot of jewelry. However I do want to wear earrings. As it happens, ears continue to grow and mine certainly have. My piercing opening is at the very bottom of my earlobe. The earrings I ordered are designed in such a way that more of my lobe will be covered. I'm looking forward to my order as I have been considering having my ears re-pierced further up on the lobe. As I remembered and expected, RS has what I need at a fair price.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Pat
Post-Delivery Feedback
Jul 21, 2024
I found what I was looking for and it arrived when promised. However, I have not be able to put the earrings on yet, I need to have a mirror.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Sandy
Site Experience Feedback
Jul 21, 2024
Easy web sight to navigate.
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
- Full ratings for this review »
Wandi
Site Experience Feedback
Jul 21, 2024
Love the 10% discount. I've been waiting a long time for the sale in order to purchase these items! Thank you!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Maggie
Site Experience Feedback
Jul 21, 2024
Excellent store
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Moose
Site Experience Feedback
Jul 21, 2024
Always pleasant
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Deb
Site Experience Feedback
Jul 21, 2024
Always easy to execute
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
LadyDoc
Site Experience Feedback
Jul 21, 2024
Excellent experience
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
Lily
Site Experience Feedback
Jul 21, 2024
perfectly simple
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Gracie
Site Experience Feedback
Jul 21, 2024
I love my necklace that I purchased received a lots of compliments
- Overall Rating: 9
- Would Shop Here Again: 7
- Likelihood To Recommend: 10
- Full ratings for this review »
Dmarie
Site Experience Feedback
Jul 21, 2024
I was afraid this offer would not be offered again, as I was unable to find it last night when I decided to buy!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
- Full ratings for this review »
TuTu
Site Experience Feedback
Jul 21, 2024
Easy access & great pictures of products
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »