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Ross-Simons Reviews - 7,338 Review - 9.1/10

Nov 28, 2024
Ross-Simons offers a value priced selection of fine jewelry, famous name tableware, collectibles, gifts, furniture and more. Jewelry selections range from sterling silver to platinum and diamonds, watches, rings, bracelets, necklaces and gems, plus designer jewelry. Ross-Simons offers prices at up to 70% below comparable retailers. 100% Satisfaction Guaranteed. Free Shipping. Fabulous Jewelry ? Great Prices - Since 1952.
Circle of Excellence - Ross-Simons

2022
Winner

Circle of
Excellence

2 years

Ross-Simons Rating

Rating
Overall Satisfaction9.1 /10
Would Shop Here Again9.2 /10
Likelihood to Recommend9.3 /10
Product Selection9.4 /10
Ease of Finding9.3 /10
Checkout Satisfaction9.2 /10
Product Met Expectations8.8 /10
On-Time Delivery9.6 /10
Satisfaction with Customer Support9.1 /10
Overall Satisfaction:
 

9.1out of 10


Would Shop Here Again:

 

9.2out of 10


Likelihood To Recommend:

 

9.3out of 10


Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.3 out of 10

Design of Site

Satisfaction with the look and design of the site

9.4 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.2 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.4 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.4 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.6 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.2 out of 10

Shipping Charges

Satisfaction with shipping charges

9.6 out of 10

Variety of Shipping Options

Desired shipping options were available

9.6 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.6 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.6 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

8.8 out of 10

Customer Support

Satisfaction with assisted or self-service help

9.1 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.6 out of 10

Returns Process

Satisfaction with the returns process

5.8 out of 10

Recent Reviews for Ross-Simons

Showing 861 - 880 of 7,338

Betsy

Site Experience Feedback

Jul 03, 2024

Sometimes it is difficult to get the billing to complete. Perhaps it is my fault and last order I had to call in. I had to fill out billing info twice today although I’m a repeat customer.

From Ross-Simons

We see that you have not registered your email with us, this is why you may be having a problem signing in online and having the website recognize you. Please go to our website, register your email, and this should alleviate any f...

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Elaine

Site Experience Feedback

Jul 18, 2024

User Friendly/Easy to Maneuver Between Pages/Great Menu Selection/Loads Quickly/Visually Pleasing/Chat Option available for Questions

No. just forward my comments to Ross and Simmons

Site Experience Feedback

Jul 24, 2024

R+S has a very good website. It is easily navigated and provides many filters to narrow the selection. I would note however, that this is a replacement for our previous purchase, also a bracelet that was lost when the poorly designed clasp came undone. My wife was very unhappy. She liked the bracelet very much. I told her not to fret; it was gold plate over sterling and would be replaced with a bracelet with a better clasp. Do consider one new option: a secondary chain if you choose to continue to market bracelets that have the closeable "U" clasp.

From Ross-Simons

We do offer several different options for safety clasps for the bracelets. Please look on our website for the choices. We hope your wife loves the new bracelet!

Great Experience

Site Experience Feedback

Jul 19, 2024

Good overall experience. Very competitive prices. Reputation Matters.


Post-Delivery Feedback

Jul 24, 2024

Great shopping experience

Garden Girl

Site Experience Feedback

Jul 24, 2024

Easy to order, quick service and quick shipping.

vivK

Site Experience Feedback

Jul 24, 2024

always find something suitable

Catmom24

Site Experience Feedback

Jul 09, 2024

The website was easy to navigate and the checkout process was clear.


Post-Delivery Feedback

Jul 24, 2024

I have made previous purchases from Ross-Simons and have been highly satisfied with each purchase, including the most recent purchase.

CeCe

Site Experience Feedback

Jul 24, 2024

Good selection of precious gems for a reasonable price.

Sorry no

Site Experience Feedback

Jul 23, 2024

Nothing to add.

Smidge

Site Experience Feedback

Jul 14, 2024

Love Ross Simons jewelry! Always a pleasant easy transaction! total experience is flawless!


Post-Delivery Feedback

Jul 23, 2024

I love Ross Simon's and have been a customer for years ! I like just about all of their jewelry from gold to silver to gemstones to diamonds! The only thing I don't like is when they set diamonds and precious stones in gold covered silver! Or any item that has good over silver! I realize this is to keep the price down but I would be willing to pay more for real.gold! I do not buy gold over sterling pieces ever!

HM T

Site Experience Feedback

Jul 23, 2024

Not mobile responsive, didn't get discount advertised, and due to the mobile set up it was extremely difficult to proceed without having to purchase warranty. After hours of trying I just relented. And I think this is a deliberate money grab.

From Ross-Simons

Sometimes it is more difficult using a phone to order. if you do need assistance, please call us at 1-800-521-7677 and our representative will assist you in placing your order .

Evelyn

Site Experience Feedback

Jul 23, 2024

familiar with the site and products - no problems.

Just browsing and found a few gems

Site Experience Feedback

Jul 23, 2024

I enjoyed all my browsing and loved what I found

Kby

Site Experience Feedback

Jul 23, 2024

Goof

Sip

Site Experience Feedback

Jul 23, 2024

Good

Lizzy

Site Experience Feedback

Jul 23, 2024

Keep the Sales! I love them!

Online Shopper

Site Experience Feedback

Jul 15, 2024

Disappointed that big hype for anniversary sale and 10 % off discount did not apply to this item.

From Ross-Simons

The Anniversary Sale promotion does apply to most items online, with the exception of special priced items and home and giftware. You did receive the lowest price we offer on this baby cup. Thank you for shopping with Ross-Simons....

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Rozzie

Post-Delivery Feedback

Jul 23, 2024

I love sunflowers and this ring is perfect

Sue

Site Experience Feedback

Jul 15, 2024

I had purchased the same ring previously and returned it. I actually love it and the quality but felt it was not the right time for the purchase. Today's sale convinced me to treat myself to the ring. Easy shopping on website.

Online Shopper

Post-Delivery Feedback

Jul 23, 2024

good quality