Ross-Simons Reviews - 7,338 Review - 9.1/10
2022
Winner
Circle of
Excellence
2 years
Ross-Simons Rating
Overall Satisfaction | 9.1 /10 |
---|---|
Would Shop Here Again | 9.2 /10 |
Likelihood to Recommend | 9.3 /10 |
Product Selection | 9.4 /10 |
Ease of Finding | 9.3 /10 |
Checkout Satisfaction | 9.2 /10 |
Product Met Expectations | 8.8 /10 |
On-Time Delivery | 9.6 /10 |
Satisfaction with Customer Support | 9.1 /10 |
9.1out of 10
Would Shop Here Again:
9.2out of 10
Likelihood To Recommend:
9.3out of 10
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.3 out of 10
Design of Site
Satisfaction with the look and design of the site
9.4 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.2 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.4 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.4 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.6 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.2 out of 10
Shipping Charges
Satisfaction with shipping charges
9.6 out of 10
Variety of Shipping Options
Desired shipping options were available
9.6 out of 10
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.6 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.6 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
8.8 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.1 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.6 out of 10
Returns Process
Satisfaction with the returns process
5.8 out of 10
Recent Reviews for Ross-Simons
Showing 861 - 880 of 7,338
Betsy
Site Experience Feedback
Jul 03, 2024
Sometimes it is difficult to get the billing to complete. Perhaps it is my fault and last order I had to call in. I had to fill out billing info twice today although I’m a repeat customer.
- Overall Rating: 7
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From Ross-Simons
We see that you have not registered your email with us, this is why you may be having a problem signing in online and having the website recognize you. Please go to our website, register your email, and this should alleviate any f...
Read full response »Elaine
Site Experience Feedback
Jul 18, 2024
User Friendly/Easy to Maneuver Between Pages/Great Menu Selection/Loads Quickly/Visually Pleasing/Chat Option available for Questions
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
No. just forward my comments to Ross and Simmons
Site Experience Feedback
Jul 24, 2024
R+S has a very good website. It is easily navigated and provides many filters to narrow the selection. I would note however, that this is a replacement for our previous purchase, also a bracelet that was lost when the poorly designed clasp came undone. My wife was very unhappy. She liked the bracelet very much. I told her not to fret; it was gold plate over sterling and would be replaced with a bracelet with a better clasp. Do consider one new option: a secondary chain if you choose to continue to market bracelets that have the closeable "U" clasp.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- Full ratings for this review »
From Ross-Simons
We do offer several different options for safety clasps for the bracelets. Please look on our website for the choices. We hope your wife loves the new bracelet!
Great Experience
Site Experience Feedback
Jul 19, 2024
Good overall experience. Very competitive prices. Reputation Matters.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Great Experience
Post-Delivery Feedback
Jul 24, 2024
Great shopping experience
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
Garden Girl
Site Experience Feedback
Jul 24, 2024
Easy to order, quick service and quick shipping.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
vivK
Site Experience Feedback
Jul 24, 2024
always find something suitable
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Catmom24
Site Experience Feedback
Jul 09, 2024
The website was easy to navigate and the checkout process was clear.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Catmom24
Post-Delivery Feedback
Jul 24, 2024
I have made previous purchases from Ross-Simons and have been highly satisfied with each purchase, including the most recent purchase.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
CeCe
Site Experience Feedback
Jul 24, 2024
Good selection of precious gems for a reasonable price.
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
- Full ratings for this review »
Sorry no
Site Experience Feedback
Jul 23, 2024
Nothing to add.
- Overall Rating: 9
- Would Shop Here Again: N/A
- Likelihood To Recommend: 9
- Full ratings for this review »
Smidge
Site Experience Feedback
Jul 14, 2024
Love Ross Simons jewelry! Always a pleasant easy transaction! total experience is flawless!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Smidge
Post-Delivery Feedback
Jul 23, 2024
I love Ross Simon's and have been a customer for years ! I like just about all of their jewelry from gold to silver to gemstones to diamonds! The only thing I don't like is when they set diamonds and precious stones in gold covered silver! Or any item that has good over silver! I realize this is to keep the price down but I would be willing to pay more for real.gold! I do not buy gold over sterling pieces ever!
- Overall Rating: 9
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
HM T
Site Experience Feedback
Jul 23, 2024
Not mobile responsive, didn't get discount advertised, and due to the mobile set up it was extremely difficult to proceed without having to purchase warranty. After hours of trying I just relented. And I think this is a deliberate money grab.
- Overall Rating: 6
- Would Shop Here Again: 5
- Likelihood To Recommend: 4
- Full ratings for this review »
From Ross-Simons
Sometimes it is more difficult using a phone to order. if you do need assistance, please call us at 1-800-521-7677 and our representative will assist you in placing your order .
Evelyn
Site Experience Feedback
Jul 23, 2024
familiar with the site and products - no problems.
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
Just browsing and found a few gems
Site Experience Feedback
Jul 23, 2024
I enjoyed all my browsing and loved what I found
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Kby
Site Experience Feedback
Jul 23, 2024
Goof
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Sip
Site Experience Feedback
Jul 23, 2024
Good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Lizzy
Site Experience Feedback
Jul 23, 2024
Keep the Sales! I love them!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Jul 15, 2024
Disappointed that big hype for anniversary sale and 10 % off discount did not apply to this item.
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 8
- Full ratings for this review »
From Ross-Simons
The Anniversary Sale promotion does apply to most items online, with the exception of special priced items and home and giftware. You did receive the lowest price we offer on this baby cup. Thank you for shopping with Ross-Simons....
Read full response »Rozzie
Post-Delivery Feedback
Jul 23, 2024
I love sunflowers and this ring is perfect
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Sue
Site Experience Feedback
Jul 15, 2024
I had purchased the same ring previously and returned it. I actually love it and the quality but felt it was not the right time for the purchase. Today's sale convinced me to treat myself to the ring. Easy shopping on website.
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
Online Shopper
Post-Delivery Feedback
Jul 23, 2024
good quality
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »