Ross-Simons Reviews - 7,338 Review - 9.1/10
2022
Winner
Circle of
Excellence
2 years
Ross-Simons Rating
Overall Satisfaction | 9.1 /10 |
---|---|
Would Shop Here Again | 9.2 /10 |
Likelihood to Recommend | 9.3 /10 |
Product Selection | 9.4 /10 |
Ease of Finding | 9.3 /10 |
Checkout Satisfaction | 9.2 /10 |
Product Met Expectations | 8.8 /10 |
On-Time Delivery | 9.6 /10 |
Satisfaction with Customer Support | 9.1 /10 |
9.1out of 10
Would Shop Here Again:
9.2out of 10
Likelihood To Recommend:
9.3out of 10
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.3 out of 10
Design of Site
Satisfaction with the look and design of the site
9.4 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.2 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.4 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.4 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.6 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.2 out of 10
Shipping Charges
Satisfaction with shipping charges
9.6 out of 10
Variety of Shipping Options
Desired shipping options were available
9.6 out of 10
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.6 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.6 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
8.8 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.1 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.6 out of 10
Returns Process
Satisfaction with the returns process
5.8 out of 10
Recent Reviews for Ross-Simons
Showing 881 - 900 of 7,338
JOANIE
Site Experience Feedback
Jul 23, 2024
These earrings caught my eye…..I lost one of yours not long ago, & really missed wearing them. These are similar, & love the two colors of the gold.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Bev
Site Experience Feedback
Jul 17, 2024
I had been looking at this anklet a few days ago. Today I received an email from Ross Simons featuring the anklet. So I decided to get it.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Bev
Post-Delivery Feedback
Jul 23, 2024
I received the ankle bracelet as expected. The lobster clasp was defective so I am returning for a replacement. Very easy to accomplish this replacement. Courteous service.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Dr M
Site Experience Feedback
Jul 23, 2024
I have bought several pieces from Ross and like the quality
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Peaches
Site Experience Feedback
Jul 23, 2024
Excellent
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Brooke
Site Experience Feedback
Jul 23, 2024
I love the simplicity of the rings
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
none
Site Experience Feedback
Jul 15, 2024
Easy to use.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
none
Post-Delivery Feedback
Jul 23, 2024
no comment i have been purchasing items for 30 years all good
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
Bluefan
Post-Delivery Feedback
Jul 23, 2024
The color photos made the darker sapphires in this bracelet look much better than they do in the bracelet I received. The dark blue and green sapphires are dull and cloudy, with no sparkle at all, while the yellow sapphires and the rubies are as pictured. I am disappointed.
- Overall Rating: 5
- Would Shop Here Again: N/A
- Likelihood To Recommend: 8
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
Southern Yankee
Site Experience Feedback
Jul 23, 2024
Easy.Good selection. Reasonable priced and reasonable delivery price.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
COLJ
Site Experience Feedback
Jul 15, 2024
all good for me today!
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
Pammy
Site Experience Feedback
Jul 22, 2024
Website is easy to use and good information/descriptions are included.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Cjb
Site Experience Feedback
Jul 22, 2024
Great, found what I was looking for...exactly.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
UNFORGETTABLE
Site Experience Feedback
Jul 09, 2024
LOVE ALL ROSS*SIMON PRODUCTS. I do better on other Sites. R & S are overpriced!
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 7
- Full ratings for this review »
UNFORGETTABLE
Post-Delivery Feedback
Jul 22, 2024
I prefer JTV products. What they advertise whether by catalog or TV you get what you see. The sizes of ALL the jewelry I’ve purchased were never TRUE to the pictures in your catalog.
- Overall Rating: 5
- Would Shop Here Again: N/A
- Likelihood To Recommend: 3
- On Time Delivery: 8
- Customer Support: 8
- Full ratings for this review »
From Ross-Simons
Ross-Simons prides itself on offering a wide variety of jewelry at the best value. We are glad that you love our pieces and hope you find a piece that fits your budget!
LennyB
Site Experience Feedback
Jul 22, 2024
Easy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 8
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Jul 22, 2024
I wasn’t able to use the coupon. I tried multiple times and was not able to get it to go through. It was very time consuming
- Overall Rating: 7
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
- Full ratings for this review »
From Ross-Simons
Good news: we were able to apply the coupon you had to the order. You should see a credit to your card for the difference. Thank you for reaching out, and we hope you love the bracelet.
BarbaraS
Site Experience Feedback
Jul 22, 2024
I got a catalog today and had no trouble finding what I wanted online.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
MoMo
Site Experience Feedback
Jul 22, 2024
Easy to find items. Good explanation of products and prices. Descriptions very well done. As payment plans.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Cristy70
Site Experience Feedback
Jul 22, 2024
I do not like to put in my annual salary
- Overall Rating: 7
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Joyce
Site Experience Feedback
Jul 22, 2024
Awesome
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Nanciii
Site Experience Feedback
Jul 22, 2024
Happy to see the sale today. A pop-up came with a paperclip bracelet on sale, offering both silver and goldtones. I ordered the silver, but when i went back to order the gold, I couldn't find it. Disappointed...
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
From Ross-Simons
We are glad that you were able to take advantage of the great sale! The Paperclip Link Bracelet special is limited to one bracelet per order, that's why you weren't able to go back and add another. We hope you love your pieces.
Mickey
Site Experience Feedback
Jul 22, 2024
I love giving your jewelry to my family for gifts. I can trust that I am giving a quality piece of jewelry that is appreciated every time.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »