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Ross-Simons Reviews - 7,338 Review - 9.1/10

Nov 28, 2024
Ross-Simons offers a value priced selection of fine jewelry, famous name tableware, collectibles, gifts, furniture and more. Jewelry selections range from sterling silver to platinum and diamonds, watches, rings, bracelets, necklaces and gems, plus designer jewelry. Ross-Simons offers prices at up to 70% below comparable retailers. 100% Satisfaction Guaranteed. Free Shipping. Fabulous Jewelry ? Great Prices - Since 1952.
Circle of Excellence - Ross-Simons

2022
Winner

Circle of
Excellence

2 years

Ross-Simons Rating

Rating
Overall Satisfaction9.1 /10
Would Shop Here Again9.2 /10
Likelihood to Recommend9.3 /10
Product Selection9.4 /10
Ease of Finding9.3 /10
Checkout Satisfaction9.2 /10
Product Met Expectations8.8 /10
On-Time Delivery9.6 /10
Satisfaction with Customer Support9.1 /10
Overall Satisfaction:
 

9.1out of 10


Would Shop Here Again:

 

9.2out of 10


Likelihood To Recommend:

 

9.3out of 10


Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.3 out of 10

Design of Site

Satisfaction with the look and design of the site

9.4 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.2 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.4 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.4 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.6 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.2 out of 10

Shipping Charges

Satisfaction with shipping charges

9.6 out of 10

Variety of Shipping Options

Desired shipping options were available

9.6 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.6 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.6 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

8.8 out of 10

Customer Support

Satisfaction with assisted or self-service help

9.1 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.6 out of 10

Returns Process

Satisfaction with the returns process

5.8 out of 10

Recent Reviews for Ross-Simons

Showing 881 - 900 of 7,338

JOANIE

Site Experience Feedback

Jul 23, 2024

These earrings caught my eye…..I lost one of yours not long ago, & really missed wearing them. These are similar, & love the two colors of the gold.

Bev

Site Experience Feedback

Jul 17, 2024

I had been looking at this anklet a few days ago. Today I received an email from Ross Simons featuring the anklet. So I decided to get it.


Post-Delivery Feedback

Jul 23, 2024

I received the ankle bracelet as expected. The lobster clasp was defective so I am returning for a replacement. Very easy to accomplish this replacement. Courteous service.

Dr M

Site Experience Feedback

Jul 23, 2024

I have bought several pieces from Ross and like the quality

Peaches

Site Experience Feedback

Jul 23, 2024

Excellent

Brooke

Site Experience Feedback

Jul 23, 2024

I love the simplicity of the rings

none

Site Experience Feedback

Jul 15, 2024

Easy to use.


Post-Delivery Feedback

Jul 23, 2024

no comment i have been purchasing items for 30 years all good

Bluefan

Post-Delivery Feedback

Jul 23, 2024

The color photos made the darker sapphires in this bracelet look much better than they do in the bracelet I received. The dark blue and green sapphires are dull and cloudy, with no sparkle at all, while the yellow sapphires and the rubies are as pictured. I am disappointed.

Southern Yankee

Site Experience Feedback

Jul 23, 2024

Easy.Good selection. Reasonable priced and reasonable delivery price.

COLJ

Site Experience Feedback

Jul 15, 2024

all good for me today!

Pammy

Site Experience Feedback

Jul 22, 2024

Website is easy to use and good information/descriptions are included.

Cjb

Site Experience Feedback

Jul 22, 2024

Great, found what I was looking for...exactly.

UNFORGETTABLE

Site Experience Feedback

Jul 09, 2024

LOVE ALL ROSS*SIMON PRODUCTS. I do better on other Sites. R & S are overpriced!


Post-Delivery Feedback

Jul 22, 2024

I prefer JTV products. What they advertise whether by catalog or TV you get what you see. The sizes of ALL the jewelry I’ve purchased were never TRUE to the pictures in your catalog.

From Ross-Simons

Ross-Simons prides itself on offering a wide variety of jewelry at the best value. We are glad that you love our pieces and hope you find a piece that fits your budget!

LennyB

Site Experience Feedback

Jul 22, 2024

Easy

Online Shopper

Site Experience Feedback

Jul 22, 2024

I wasn’t able to use the coupon. I tried multiple times and was not able to get it to go through. It was very time consuming

From Ross-Simons

Good news: we were able to apply the coupon you had to the order. You should see a credit to your card for the difference. Thank you for reaching out, and we hope you love the bracelet.

BarbaraS

Site Experience Feedback

Jul 22, 2024

I got a catalog today and had no trouble finding what I wanted online.

MoMo

Site Experience Feedback

Jul 22, 2024

Easy to find items. Good explanation of products and prices. Descriptions very well done. As payment plans.

Cristy70

Site Experience Feedback

Jul 22, 2024

I do not like to put in my annual salary

Joyce

Site Experience Feedback

Jul 22, 2024

Awesome

Nanciii

Site Experience Feedback

Jul 22, 2024

Happy to see the sale today. A pop-up came with a paperclip bracelet on sale, offering both silver and goldtones. I ordered the silver, but when i went back to order the gold, I couldn't find it. Disappointed...

From Ross-Simons

We are glad that you were able to take advantage of the great sale! The Paperclip Link Bracelet special is limited to one bracelet per order, that's why you weren't able to go back and add another. We hope you love your pieces.

Mickey

Site Experience Feedback

Jul 22, 2024

I love giving your jewelry to my family for gifts. I can trust that I am giving a quality piece of jewelry that is appreciated every time.