Ross-Simons Reviews - 7,338 Review - 9.1/10
2022
Winner
Circle of
Excellence
2 years
Ross-Simons Rating
Overall Satisfaction | 9.1 /10 |
---|---|
Would Shop Here Again | 9.2 /10 |
Likelihood to Recommend | 9.3 /10 |
Product Selection | 9.4 /10 |
Ease of Finding | 9.3 /10 |
Checkout Satisfaction | 9.2 /10 |
Product Met Expectations | 8.8 /10 |
On-Time Delivery | 9.6 /10 |
Satisfaction with Customer Support | 9.1 /10 |
9.1out of 10
Would Shop Here Again:
9.2out of 10
Likelihood To Recommend:
9.3out of 10
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.3 out of 10
Design of Site
Satisfaction with the look and design of the site
9.4 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.2 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.4 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.4 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.6 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.2 out of 10
Shipping Charges
Satisfaction with shipping charges
9.6 out of 10
Variety of Shipping Options
Desired shipping options were available
9.6 out of 10
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.6 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.6 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
8.8 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.1 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.6 out of 10
Returns Process
Satisfaction with the returns process
5.8 out of 10
Recent Reviews for Ross-Simons
Showing 841 - 860 of 7,338
Online Shopper
Site Experience Feedback
Jul 17, 2024
Iam not sure the ANNIVERSARY code was applied
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
- Full ratings for this review »
From Ross-Simons
Yes, the Anniversary code was applied to your order, you did receive these pieces at the lowest price. We hope you love them!
CB
Site Experience Feedback
Jul 03, 2024
Every visit I have made to the website has been very easy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
CB
Post-Delivery Feedback
Jul 25, 2024
Great items for reasonable prices. Easy website to use. Check out is very easy to follow.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
Online Shopper
Post-Delivery Feedback
Jul 25, 2024
I Love my ring!
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
Emster
Site Experience Feedback
Jul 25, 2024
Great quality items for fair prices. Plus you stand behind your products with a great return policy.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Lori
Site Experience Feedback
Jul 25, 2024
I was frustrated with all the stuff to sign up for in order to get a 30% discount and then at the end, wouldn't accept the code for a discount anyway! Why bother with all that hassle if it doesn't work in the end???
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
- Full ratings for this review »
From Ross-Simons
If you do have anu questions on the promotion, please contact us. We will be glad to assist you and place your order too if you would like.
Online Shopper
Site Experience Feedback
Jul 25, 2024
Thrilled with selected cups and personalization options
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
PatriciaSTL
Site Experience Feedback
Jul 16, 2024
Great selection, price, and frequent sales. That's why I keep coming back!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
PatriciaSTL
Post-Delivery Feedback
Jul 25, 2024
Ross-Simons has jewelry in all price ranges. Great sales and free shipping.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
Andrea
Site Experience Feedback
Jul 17, 2024
I was trying to put my order in on my phone and nothing happened and I called to see had the order been placed and it had not. So, I get home on the computer and the order get placed finally.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Andrea
Post-Delivery Feedback
Jul 25, 2024
I loved everything about how I went to get my piece of jewelry using Affirm which was my first using. All went well🙏🏽
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
From Ross-Simons
We are glad that the order finally went through! We hope you love the necklace.
Penelope
Site Experience Feedback
Jul 25, 2024
I've purchased from Ross Simon before. Never had an issue with them and their prices are pretty good.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 6
- Full ratings for this review »
Online Shopper
Post-Delivery Feedback
Jul 25, 2024
I found the perfect gift for my niece. She will love it, and I bought it on sale!
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Jul 24, 2024
I have learned how to navigate it.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Smokin
Site Experience Feedback
Jul 24, 2024
Could not be happier! I have enjoyed shopping Ross/Simons for years!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
BJ
Site Experience Feedback
Jul 24, 2024
I really enjoy how easy it is to find what I want.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Csquared
Site Experience Feedback
Jul 09, 2024
I FINALLY received your catalog after moving to DE. I was always receiving them when I lived in CT, but that ended 16 months ago when we moved! Happy to have your catalog back!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Jul 24, 2024
Very good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
KK
Site Experience Feedback
Jul 24, 2024
Everything went smoothly in placing this order. Luckily, you still carry the personalized puzzle stepstool that I have been buying from you off and on since 2011. Granted the price has doubled in the last 10+ years but it is still the best one I have ever found.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Mama Bear
Site Experience Feedback
Jul 24, 2024
I always have success with Ross Simons
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
DB
Site Experience Feedback
Jul 24, 2024
Easy
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
Le
Site Experience Feedback
Jul 24, 2024
Love the variety and different items to my taste
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
SusanAR
Site Experience Feedback
Jul 24, 2024
Easy, quick, and seamless
- Overall Rating: N/A
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- Full ratings for this review »