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Ross-Simons Reviews - 7,338 Review - 9.1/10

Nov 28, 2024
Ross-Simons offers a value priced selection of fine jewelry, famous name tableware, collectibles, gifts, furniture and more. Jewelry selections range from sterling silver to platinum and diamonds, watches, rings, bracelets, necklaces and gems, plus designer jewelry. Ross-Simons offers prices at up to 70% below comparable retailers. 100% Satisfaction Guaranteed. Free Shipping. Fabulous Jewelry ? Great Prices - Since 1952.
Circle of Excellence - Ross-Simons

2022
Winner

Circle of
Excellence

2 years

Ross-Simons Rating

Rating
Overall Satisfaction9.1 /10
Would Shop Here Again9.2 /10
Likelihood to Recommend9.3 /10
Product Selection9.4 /10
Ease of Finding9.3 /10
Checkout Satisfaction9.2 /10
Product Met Expectations8.8 /10
On-Time Delivery9.6 /10
Satisfaction with Customer Support9.1 /10
Overall Satisfaction:
 

9.1out of 10


Would Shop Here Again:

 

9.2out of 10


Likelihood To Recommend:

 

9.3out of 10


Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.3 out of 10

Design of Site

Satisfaction with the look and design of the site

9.4 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.2 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.4 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.4 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.6 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.2 out of 10

Shipping Charges

Satisfaction with shipping charges

9.6 out of 10

Variety of Shipping Options

Desired shipping options were available

9.6 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.6 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.6 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

8.8 out of 10

Customer Support

Satisfaction with assisted or self-service help

9.1 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.6 out of 10

Returns Process

Satisfaction with the returns process

5.8 out of 10

Recent Reviews for Ross-Simons

Showing 841 - 860 of 7,338

Online Shopper

Site Experience Feedback

Jul 17, 2024

Iam not sure the ANNIVERSARY code was applied

From Ross-Simons

Yes, the Anniversary code was applied to your order, you did receive these pieces at the lowest price. We hope you love them!

CB

Site Experience Feedback

Jul 03, 2024

Every visit I have made to the website has been very easy


Post-Delivery Feedback

Jul 25, 2024

Great items for reasonable prices. Easy website to use. Check out is very easy to follow.

Online Shopper

Post-Delivery Feedback

Jul 25, 2024

I Love my ring!

Emster

Site Experience Feedback

Jul 25, 2024

Great quality items for fair prices. Plus you stand behind your products with a great return policy.

Lori

Site Experience Feedback

Jul 25, 2024

I was frustrated with all the stuff to sign up for in order to get a 30% discount and then at the end, wouldn't accept the code for a discount anyway! Why bother with all that hassle if it doesn't work in the end???

From Ross-Simons

If you do have anu questions on the promotion, please contact us. We will be glad to assist you and place your order too if you would like.

Online Shopper

Site Experience Feedback

Jul 25, 2024

Thrilled with selected cups and personalization options

PatriciaSTL

Site Experience Feedback

Jul 16, 2024

Great selection, price, and frequent sales. That's why I keep coming back!


Post-Delivery Feedback

Jul 25, 2024

Ross-Simons has jewelry in all price ranges. Great sales and free shipping.

Andrea

Site Experience Feedback

Jul 17, 2024

I was trying to put my order in on my phone and nothing happened and I called to see had the order been placed and it had not. So, I get home on the computer and the order get placed finally.


Post-Delivery Feedback

Jul 25, 2024

I loved everything about how I went to get my piece of jewelry using Affirm which was my first using. All went well🙏🏽

From Ross-Simons

We are glad that the order finally went through! We hope you love the necklace.

Penelope

Site Experience Feedback

Jul 25, 2024

I've purchased from Ross Simon before. Never had an issue with them and their prices are pretty good.

Online Shopper

Post-Delivery Feedback

Jul 25, 2024

I found the perfect gift for my niece. She will love it, and I bought it on sale!

Online Shopper

Site Experience Feedback

Jul 24, 2024

I have learned how to navigate it.

Smokin

Site Experience Feedback

Jul 24, 2024

Could not be happier! I have enjoyed shopping Ross/Simons for years!

BJ

Site Experience Feedback

Jul 24, 2024

I really enjoy how easy it is to find what I want.

Csquared

Site Experience Feedback

Jul 09, 2024

I FINALLY received your catalog after moving to DE. I was always receiving them when I lived in CT, but that ended 16 months ago when we moved! Happy to have your catalog back!

Online Shopper

Site Experience Feedback

Jul 24, 2024

Very good

KK

Site Experience Feedback

Jul 24, 2024

Everything went smoothly in placing this order. Luckily, you still carry the personalized puzzle stepstool that I have been buying from you off and on since 2011. Granted the price has doubled in the last 10+ years but it is still the best one I have ever found.

Mama Bear

Site Experience Feedback

Jul 24, 2024

I always have success with Ross Simons

DB

Site Experience Feedback

Jul 24, 2024

Easy

Le

Site Experience Feedback

Jul 24, 2024

Love the variety and different items to my taste

SusanAR

Site Experience Feedback

Jul 24, 2024

Easy, quick, and seamless