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Ross-Simons Reviews - 7,338 Review - 9.1/10

Nov 28, 2024
Ross-Simons offers a value priced selection of fine jewelry, famous name tableware, collectibles, gifts, furniture and more. Jewelry selections range from sterling silver to platinum and diamonds, watches, rings, bracelets, necklaces and gems, plus designer jewelry. Ross-Simons offers prices at up to 70% below comparable retailers. 100% Satisfaction Guaranteed. Free Shipping. Fabulous Jewelry ? Great Prices - Since 1952.
Circle of Excellence - Ross-Simons

2022
Winner

Circle of
Excellence

2 years

Ross-Simons Rating

Rating
Overall Satisfaction9.1 /10
Would Shop Here Again9.2 /10
Likelihood to Recommend9.3 /10
Product Selection9.4 /10
Ease of Finding9.3 /10
Checkout Satisfaction9.2 /10
Product Met Expectations8.8 /10
On-Time Delivery9.6 /10
Satisfaction with Customer Support9.1 /10
Overall Satisfaction:
 

9.1out of 10


Would Shop Here Again:

 

9.2out of 10


Likelihood To Recommend:

 

9.3out of 10


Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.3 out of 10

Design of Site

Satisfaction with the look and design of the site

9.4 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.2 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.4 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.4 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.6 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.2 out of 10

Shipping Charges

Satisfaction with shipping charges

9.6 out of 10

Variety of Shipping Options

Desired shipping options were available

9.6 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.6 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.6 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

8.8 out of 10

Customer Support

Satisfaction with assisted or self-service help

9.1 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.6 out of 10

Returns Process

Satisfaction with the returns process

5.8 out of 10

Recent Reviews for Ross-Simons

Showing 821 - 840 of 7,338

LBJ

Site Experience Feedback

Jul 26, 2024

My orders went to the basket and were safely there no matter how long I shopped or paused or changed the items in my cart. Always a good experience with Ross Simon’s

Josie

Site Experience Feedback

Jul 26, 2024

Not too intuitive

PattyWack

Site Experience Feedback

Jul 18, 2024

There seems to be a challenge on zip codes for my card. One of the banks I use is 17 blocks from home. It has a different zip code than my mailing address...go figure "small town" small business structure. I am excited about this Ginkgo yellow gold band. One for me and my older sister. Our deceased mothers favorite tree.


Post-Delivery Feedback

Jul 26, 2024

Both of these Gingko rings were so flimsy and light weight, Don't feel like either weighed 2.8 grams : ( I think the design was one of the best i have seen online.

From Ross-Simons

What a lovely memento to remind you of your mother. We hope both you and your sister love the rings!

Jemma

Site Experience Feedback

Jul 18, 2024

Very good


Post-Delivery Feedback

Jul 26, 2024

Love my purchase!

Gail

Post-Delivery Feedback

Jul 26, 2024

Quality of product was good! Just too big and bulky!

David

Post-Delivery Feedback

Jul 26, 2024

My wife absolutely loves her diamond flip-flop earrings & paperclip bracelet. I couldn't be happier with this purchase. Happy wife... happy life!

Online Shopper

Post-Delivery Feedback

Jul 26, 2024

I love Ross Simon’s.

Skippy jean

Site Experience Feedback

Jul 18, 2024

I like Ross-Simons jewelry -- however, I do not recall being charged state tax for purchases -- is this a new law?

From Ross-Simons

In 2018 a law was passed that requires online retailers to collect and remit sales tax on all online purchases that are sent to a state that levy's a sales tax. We are glad to hear that you like our jewelry and hope to shop with ...

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Vitz

Site Experience Feedback

Jul 13, 2024

Had some trouble getting the items messenged to me


Post-Delivery Feedback

Jul 26, 2024

We are regular Ross Simon customers and have purchased many items over the years. Our recent order was damaged and we initiated a return. We called several times and was promised a return label via email and we are still waiting to complete the return. My number is 772 215 8408

DebraVS

Site Experience Feedback

Jul 26, 2024

I was just browsing when I saw this ring, which is very similar to a ring I lost decades ago. I was thrilled to find it at a price I could afford. The only problem is that it wasn’t offered in the size I wanted - 8.5.

From Ross-Simons

Typically, we are able to re-size most of the rings that we sell. This particular ring is gold over silver, and we are unable to re-size to the half. We hope it works out for you, and you love it!

Online Shopper

Site Experience Feedback

Jul 25, 2024

Was easy and fast

From Ross-Simons

That's what we like to hear! We hope you love the earrings.

Online Shopper

Site Experience Feedback

Jul 25, 2024

I had to call to figure out how to add to the bag. The person from Ross Simons was very helpful.

ACC

Site Experience Feedback

Jul 25, 2024

easy to order, confirmation is immediately sent

Skybug

Site Experience Feedback

Jul 25, 2024

So far so good

Online Shopper

Site Experience Feedback

Jul 25, 2024

Signed up email for discount and it didn’t apply

From Ross-Simons

Good news: we were able to apply the discount to the order that you placed. The problem applying the coupon codes is typically from placing the code in the wrong box. This code needs to be placed in the box marked "Offer Code". Th...

Read full response »

Online Shopper

Site Experience Feedback

Jul 25, 2024

you should use FedEx

From Ross-Simons

Our Express and Overnight shipments always go out via UPS. The standard free shipping ships via USPS. As of this time, we do not have a contract with FedEx but take all suggestions into consideration.

Clay

Site Experience Feedback

Jul 25, 2024

Great experience.

Nickso

Site Experience Feedback

Jul 25, 2024

Very easy to navigate through the website, from choosing my product to checking out

Yaya

Post-Delivery Feedback

Jul 25, 2024

So far I am very happy with my purchases. I hope for the same service when and if I need to use warranties

Online Shopper

Site Experience Feedback

Jul 25, 2024

I am always so happy to find exactly what I am looking for at Ross Simmons, so thank you!