Ross-Simons Reviews - 7,338 Review - 9.1/10
2022
Winner
Circle of
Excellence
2 years
Ross-Simons Rating
Overall Satisfaction | 9.1 /10 |
---|---|
Would Shop Here Again | 9.2 /10 |
Likelihood to Recommend | 9.3 /10 |
Product Selection | 9.4 /10 |
Ease of Finding | 9.3 /10 |
Checkout Satisfaction | 9.2 /10 |
Product Met Expectations | 8.8 /10 |
On-Time Delivery | 9.6 /10 |
Satisfaction with Customer Support | 9.1 /10 |
9.1out of 10
Would Shop Here Again:
9.2out of 10
Likelihood To Recommend:
9.3out of 10
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.3 out of 10
Design of Site
Satisfaction with the look and design of the site
9.4 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.2 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.4 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.4 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.6 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.2 out of 10
Shipping Charges
Satisfaction with shipping charges
9.6 out of 10
Variety of Shipping Options
Desired shipping options were available
9.6 out of 10
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.6 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.6 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
8.8 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.1 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.6 out of 10
Returns Process
Satisfaction with the returns process
5.8 out of 10
Recent Reviews for Ross-Simons
Showing 821 - 840 of 7,338
LBJ
Site Experience Feedback
Jul 26, 2024
My orders went to the basket and were safely there no matter how long I shopped or paused or changed the items in my cart. Always a good experience with Ross Simon’s
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Josie
Site Experience Feedback
Jul 26, 2024
Not too intuitive
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
- Full ratings for this review »
PattyWack
Site Experience Feedback
Jul 18, 2024
There seems to be a challenge on zip codes for my card. One of the banks I use is 17 blocks from home. It has a different zip code than my mailing address...go figure "small town" small business structure. I am excited about this Ginkgo yellow gold band. One for me and my older sister. Our deceased mothers favorite tree.
- Overall Rating: 9
- Would Shop Here Again: 5
- Likelihood To Recommend: 5
- Full ratings for this review »
PattyWack
Post-Delivery Feedback
Jul 26, 2024
Both of these Gingko rings were so flimsy and light weight, Don't feel like either weighed 2.8 grams : ( I think the design was one of the best i have seen online.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 8
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
From Ross-Simons
What a lovely memento to remind you of your mother. We hope both you and your sister love the rings!
Jemma
Site Experience Feedback
Jul 18, 2024
Very good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Jemma
Post-Delivery Feedback
Jul 26, 2024
Love my purchase!
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
Gail
Post-Delivery Feedback
Jul 26, 2024
Quality of product was good! Just too big and bulky!
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
David
Post-Delivery Feedback
Jul 26, 2024
My wife absolutely loves her diamond flip-flop earrings & paperclip bracelet. I couldn't be happier with this purchase. Happy wife... happy life!
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Online Shopper
Post-Delivery Feedback
Jul 26, 2024
I love Ross Simon’s.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Skippy jean
Site Experience Feedback
Jul 18, 2024
I like Ross-Simons jewelry -- however, I do not recall being charged state tax for purchases -- is this a new law?
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From Ross-Simons
In 2018 a law was passed that requires online retailers to collect and remit sales tax on all online purchases that are sent to a state that levy's a sales tax. We are glad to hear that you like our jewelry and hope to shop with ...
Read full response »Vitz
Site Experience Feedback
Jul 13, 2024
Had some trouble getting the items messenged to me
- Overall Rating: 7
- Would Shop Here Again: 7
- Likelihood To Recommend: 7
- Full ratings for this review »
Vitz
Post-Delivery Feedback
Jul 26, 2024
We are regular Ross Simon customers and have purchased many items over the years. Our recent order was damaged and we initiated a return. We called several times and was promised a return label via email and we are still waiting to complete the return. My number is 772 215 8408
- Overall Rating: 1
- Would Shop Here Again: N/A
- Likelihood To Recommend: 1
- On Time Delivery: 7
- Customer Support: 1
- Full ratings for this review »
DebraVS
Site Experience Feedback
Jul 26, 2024
I was just browsing when I saw this ring, which is very similar to a ring I lost decades ago. I was thrilled to find it at a price I could afford. The only problem is that it wasn’t offered in the size I wanted - 8.5.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
- Full ratings for this review »
From Ross-Simons
Typically, we are able to re-size most of the rings that we sell. This particular ring is gold over silver, and we are unable to re-size to the half. We hope it works out for you, and you love it!
Online Shopper
Site Experience Feedback
Jul 25, 2024
Was easy and fast
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
- Full ratings for this review »
From Ross-Simons
That's what we like to hear! We hope you love the earrings.
Online Shopper
Site Experience Feedback
Jul 25, 2024
I had to call to figure out how to add to the bag. The person from Ross Simons was very helpful.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
ACC
Site Experience Feedback
Jul 25, 2024
easy to order, confirmation is immediately sent
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Skybug
Site Experience Feedback
Jul 25, 2024
So far so good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Jul 25, 2024
Signed up email for discount and it didn’t apply
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
- Full ratings for this review »
From Ross-Simons
Good news: we were able to apply the discount to the order that you placed. The problem applying the coupon codes is typically from placing the code in the wrong box. This code needs to be placed in the box marked "Offer Code". Th...
Read full response »Online Shopper
Site Experience Feedback
Jul 25, 2024
you should use FedEx
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From Ross-Simons
Our Express and Overnight shipments always go out via UPS. The standard free shipping ships via USPS. As of this time, we do not have a contract with FedEx but take all suggestions into consideration.
Clay
Site Experience Feedback
Jul 25, 2024
Great experience.
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
Nickso
Site Experience Feedback
Jul 25, 2024
Very easy to navigate through the website, from choosing my product to checking out
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Yaya
Post-Delivery Feedback
Jul 25, 2024
So far I am very happy with my purchases. I hope for the same service when and if I need to use warranties
- Overall Rating: 9
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: N/A
- Customer Support: 9
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Jul 25, 2024
I am always so happy to find exactly what I am looking for at Ross Simmons, so thank you!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »