Ross-Simons Reviews - 7,338 Review - 9.1/10
2022
Winner
Circle of
Excellence
2 years
Ross-Simons Rating
Overall Satisfaction | 9.1 /10 |
---|---|
Would Shop Here Again | 9.2 /10 |
Likelihood to Recommend | 9.3 /10 |
Product Selection | 9.4 /10 |
Ease of Finding | 9.3 /10 |
Checkout Satisfaction | 9.2 /10 |
Product Met Expectations | 8.8 /10 |
On-Time Delivery | 9.6 /10 |
Satisfaction with Customer Support | 9.1 /10 |
9.1out of 10
Would Shop Here Again:
9.2out of 10
Likelihood To Recommend:
9.3out of 10
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.3 out of 10
Design of Site
Satisfaction with the look and design of the site
9.4 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.2 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.4 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.4 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.6 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.2 out of 10
Shipping Charges
Satisfaction with shipping charges
9.6 out of 10
Variety of Shipping Options
Desired shipping options were available
9.6 out of 10
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.6 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.6 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
8.8 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.1 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.6 out of 10
Returns Process
Satisfaction with the returns process
5.8 out of 10
Recent Reviews for Ross-Simons
Showing 801 - 820 of 7,338
JG
Site Experience Feedback
Jul 27, 2024
Found a bracelet I like in ten minutes and bought it.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Kim
Site Experience Feedback
Jul 27, 2024
Check out errors preventing me from ordering on google
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
MCRW
Site Experience Feedback
Jul 27, 2024
Quality and convenience are great.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Salgal
Site Experience Feedback
Jul 27, 2024
I have always loved Ross-Simons just don't have as many wants as I did when younger!!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
PDean
Site Experience Feedback
Jul 27, 2024
Well I got the $25 jewelry discount but I'd also got a text message saying I had another additional discount and I could not get it to apply and when I went to the chat box then it pick me out of the website entirely
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From Ross-Simons
Good news: we were able to apply the additional promotional coupon that you received to the order! Thank you for shopping with Ross-Simons, and we hope you love the earrings!
Starr
Site Experience Feedback
Jul 17, 2024
Easy access. Prices excellent. Delivery quick. If you need to make a return, very easy to do. Quality is amazing.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Post-Delivery Feedback
Jul 27, 2024
The ring was great and good quality but the bracelet seems cheap to me. Maybe I can compare it with my diamond bracelet from another store. My diamond necklace is on pare with my other diamond necklace but the chain is lacking quality.
- Overall Rating: 9
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
Cinger
Site Experience Feedback
Jul 27, 2024
Always pleased and happy with the experience and the product.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Youngsu
Site Experience Feedback
Jul 27, 2024
None
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
tsilver
Site Experience Feedback
Jul 17, 2024
I am happy with the ordering process but I won’t know if I like the ring until I receive it.
- Overall Rating: 10
- Would Shop Here Again: 8
- Likelihood To Recommend: 9
- Full ratings for this review »
tsilver
Post-Delivery Feedback
Jul 27, 2024
I wish you sold rings in half sizes.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 9
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
Mrs C
Post-Delivery Feedback
Jul 27, 2024
Love my necklace and Ross Simons
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
Online Shopper
Post-Delivery Feedback
Jul 27, 2024
Perfect fit, very nice!
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Starfish Girl
Site Experience Feedback
Jul 19, 2024
Easy to navigate the website and site has a good search capability.
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
- Full ratings for this review »
Sandy
Site Experience Feedback
Jul 21, 2024
I always find something I love at Ross Simons. There is great selection and reasonable prices.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Deb
Site Experience Feedback
Jul 21, 2024
Easy to use & love many choices & price!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Deb
Post-Delivery Feedback
Jul 27, 2024
All of my recent purchases arrived quickly & quality is excellent!
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Jul 27, 2024
.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Ruthie
Site Experience Feedback
Jul 27, 2024
Looking for a specific color ring and found it immediately
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
T C
Site Experience Feedback
Jul 09, 2024
Always a pleasure love shopping here
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
T C
Post-Delivery Feedback
Jul 26, 2024
Easy ordering great quality I get asked all the time whereI got my jewelry
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
Patricia STL
Site Experience Feedback
Jul 26, 2024
I love shopping with Ross-Simons. They have great sales and quality products.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Jul 26, 2024
Great company
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »