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Ross-Simons Reviews - 7,338 Review - 9.1/10

Nov 28, 2024
Ross-Simons offers a value priced selection of fine jewelry, famous name tableware, collectibles, gifts, furniture and more. Jewelry selections range from sterling silver to platinum and diamonds, watches, rings, bracelets, necklaces and gems, plus designer jewelry. Ross-Simons offers prices at up to 70% below comparable retailers. 100% Satisfaction Guaranteed. Free Shipping. Fabulous Jewelry ? Great Prices - Since 1952.
Circle of Excellence - Ross-Simons

2022
Winner

Circle of
Excellence

2 years

Ross-Simons Rating

Rating
Overall Satisfaction9.1 /10
Would Shop Here Again9.2 /10
Likelihood to Recommend9.3 /10
Product Selection9.4 /10
Ease of Finding9.3 /10
Checkout Satisfaction9.2 /10
Product Met Expectations8.8 /10
On-Time Delivery9.6 /10
Satisfaction with Customer Support9.1 /10
Overall Satisfaction:
 

9.1out of 10


Would Shop Here Again:

 

9.2out of 10


Likelihood To Recommend:

 

9.3out of 10


Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.3 out of 10

Design of Site

Satisfaction with the look and design of the site

9.4 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.2 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.4 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.4 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.6 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.2 out of 10

Shipping Charges

Satisfaction with shipping charges

9.6 out of 10

Variety of Shipping Options

Desired shipping options were available

9.6 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.6 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.6 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

8.8 out of 10

Customer Support

Satisfaction with assisted or self-service help

9.1 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.6 out of 10

Returns Process

Satisfaction with the returns process

5.8 out of 10

Recent Reviews for Ross-Simons

Showing 801 - 820 of 7,338

JG

Site Experience Feedback

Jul 27, 2024

Found a bracelet I like in ten minutes and bought it.

Kim

Site Experience Feedback

Jul 27, 2024

Check out errors preventing me from ordering on google

MCRW

Site Experience Feedback

Jul 27, 2024

Quality and convenience are great.

Salgal

Site Experience Feedback

Jul 27, 2024

I have always loved Ross-Simons just don't have as many wants as I did when younger!!

PDean

Site Experience Feedback

Jul 27, 2024

Well I got the $25 jewelry discount but I'd also got a text message saying I had another additional discount and I could not get it to apply and when I went to the chat box then it pick me out of the website entirely

From Ross-Simons

Good news: we were able to apply the additional promotional coupon that you received to the order! Thank you for shopping with Ross-Simons, and we hope you love the earrings!

Starr

Site Experience Feedback

Jul 17, 2024

Easy access. Prices excellent. Delivery quick. If you need to make a return, very easy to do. Quality is amazing.

Online Shopper

Post-Delivery Feedback

Jul 27, 2024

The ring was great and good quality but the bracelet seems cheap to me. Maybe I can compare it with my diamond bracelet from another store. My diamond necklace is on pare with my other diamond necklace but the chain is lacking quality.

Cinger

Site Experience Feedback

Jul 27, 2024

Always pleased and happy with the experience and the product.

Youngsu

Site Experience Feedback

Jul 27, 2024

None

tsilver

Site Experience Feedback

Jul 17, 2024

I am happy with the ordering process but I won’t know if I like the ring until I receive it.


Post-Delivery Feedback

Jul 27, 2024

I wish you sold rings in half sizes.

Mrs C

Post-Delivery Feedback

Jul 27, 2024

Love my necklace and Ross Simons

Online Shopper

Post-Delivery Feedback

Jul 27, 2024

Perfect fit, very nice!

Starfish Girl

Site Experience Feedback

Jul 19, 2024

Easy to navigate the website and site has a good search capability.

Sandy

Site Experience Feedback

Jul 21, 2024

I always find something I love at Ross Simons. There is great selection and reasonable prices.

Deb

Site Experience Feedback

Jul 21, 2024

Easy to use & love many choices & price!


Post-Delivery Feedback

Jul 27, 2024

All of my recent purchases arrived quickly & quality is excellent!

Online Shopper

Site Experience Feedback

Jul 27, 2024

.

Ruthie

Site Experience Feedback

Jul 27, 2024

Looking for a specific color ring and found it immediately

T C

Site Experience Feedback

Jul 09, 2024

Always a pleasure love shopping here


Post-Delivery Feedback

Jul 26, 2024

Easy ordering great quality I get asked all the time whereI got my jewelry

Patricia STL

Site Experience Feedback

Jul 26, 2024

I love shopping with Ross-Simons. They have great sales and quality products.

Online Shopper

Site Experience Feedback

Jul 26, 2024

Great company