Ross-Simons Reviews - 7,338 Review - 9.1/10
2022
Winner
Circle of
Excellence
2 years
Ross-Simons Rating
Overall Satisfaction | 9.1 /10 |
---|---|
Would Shop Here Again | 9.2 /10 |
Likelihood to Recommend | 9.3 /10 |
Product Selection | 9.4 /10 |
Ease of Finding | 9.3 /10 |
Checkout Satisfaction | 9.2 /10 |
Product Met Expectations | 8.8 /10 |
On-Time Delivery | 9.6 /10 |
Satisfaction with Customer Support | 9.1 /10 |
9.1out of 10
Would Shop Here Again:
9.2out of 10
Likelihood To Recommend:
9.3out of 10
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.3 out of 10
Design of Site
Satisfaction with the look and design of the site
9.4 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.2 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.4 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.4 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.6 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.2 out of 10
Shipping Charges
Satisfaction with shipping charges
9.6 out of 10
Variety of Shipping Options
Desired shipping options were available
9.6 out of 10
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.6 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.6 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
8.8 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.1 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.6 out of 10
Returns Process
Satisfaction with the returns process
5.8 out of 10
Recent Reviews for Ross-Simons
Showing 781 - 800 of 7,338
Online Shopper
Site Experience Feedback
Jul 28, 2024
This was the worst experience I’ve ever had with you. There’s too many things that went wrong to write. Would prefer to speak with a representative
- Overall Rating: 1
- Would Shop Here Again: 7
- Likelihood To Recommend: 7
- Full ratings for this review »
From Ross-Simons
We regret the issue you had with your order. We have reached out to assist.
anonymous
Site Experience Feedback
Jul 28, 2024
Good experience with quality, ordering & delivery of product
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Kk
Site Experience Feedback
Jul 28, 2024
Easy tempting -i want so much!!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Karen
Site Experience Feedback
Jul 28, 2024
Easy transaction and good descriptions
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Jul 28, 2024
Website very easy to navigate. Check out was efficient. Surprised at available stock was so low in watch category, though pleased with my purchase.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From Ross-Simons
We are glad that your purchasing on our website went well and that you are pleased with your purchase.
Zephyr
Site Experience Feedback
Jul 28, 2024
Promo Code on mailer did not apply to items selected so purchase was limited.
- Overall Rating: 8
- Would Shop Here Again: N/A
- Likelihood To Recommend: 8
- Full ratings for this review »
From Ross-Simons
Some items are at the lowest price possible and are not included in promotions. This would be listed in the details of your promotion. If you have any question on the promotion please contact us and we will be glad to assist you.
Francesca
Site Experience Feedback
Jul 28, 2024
My overall experience with this website was very good. No problems at all, easy to find exactly what one is searching. I was looking for ladies bracelets & I was very satisfied with the 2 bracelets that I found.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Gerry
Site Experience Feedback
Jul 28, 2024
A good experience, as always.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Leftie
Site Experience Feedback
Jul 28, 2024
Good except sometimes hard to figure out if I got my coupon discount. Still not sure. But I like your customer service department and if wrong I know I can always count on them to fix it!❤️
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
- Full ratings for this review »
Jeni
Site Experience Feedback
Jul 20, 2024
Na
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Jeni
Post-Delivery Feedback
Jul 28, 2024
Love your products
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
SheCanShop
Post-Delivery Feedback
Jul 28, 2024
Great experience! Earrings were exactly what I wanted for a gift for everyday wear, and pricing was excellent. My teenage granddaughter was thrilled. I would definitely buy again!
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
Liesl
Site Experience Feedback
Jul 15, 2024
The website is a delight to work in. The site is easy to navigate, receptive to a speedy review, and offers great details about the products.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Liesl
Post-Delivery Feedback
Jul 28, 2024
I highly recommend Ross Simons for the quality of merchandise, pricing, and easy to navigate website. I have made several purchases over the past year and the items are as advertised.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Jul 28, 2024
Ok
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
- Full ratings for this review »
Suzy
Site Experience Feedback
Jul 06, 2024
I was searching for multiple types and styles and the website made it easy to focus on particular parameters.
- Overall Rating: 9
- Would Shop Here Again: 8
- Likelihood To Recommend: 9
- Full ratings for this review »
Suzy
Post-Delivery Feedback
Jul 28, 2024
Earrings were smaller than expected and rings were larger and heavier than expected. Catalog pictures tend to be misleading. Everything is wearable
- Overall Rating: 7
- Would Shop Here Again: N/A
- Likelihood To Recommend: 8
- On Time Delivery: 9
- Customer Support: 8
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Jul 28, 2024
So far so good!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Quinn
Post-Delivery Feedback
Jul 28, 2024
The first necklace I received was all in tangled knots. I was very disappointed because it was a birthday gift and even though The exchange process was good, the timing of having to exchange it made it passed the time I needed it.
- Overall Rating: 8
- Would Shop Here Again: N/A
- Likelihood To Recommend: 9
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
CurlGirl
Site Experience Feedback
Jul 28, 2024
Very satisfied with purchase. They had exactly what I was looking for. Reasonable prices. I have purchased many items and would highly recommend Ross-Simons.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Frenchy
Site Experience Feedback
Jul 27, 2024
Love ❤️ this company
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Kaydee
Site Experience Feedback
Jul 14, 2024
Excellwnt
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Kaydee
Post-Delivery Feedback
Jul 27, 2024
The ring was smaller than I thought it would be. That was the only thing I was disappointed in.
- Overall Rating: 7
- Would Shop Here Again: N/A
- Likelihood To Recommend: 8
- On Time Delivery: 8
- Customer Support: 6
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Jul 27, 2024
Works great!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From Ross-Simons
We are happy that everything went great for you on our website.