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Ross-Simons Reviews - 7,338 Review - 9.1/10

Nov 28, 2024
Ross-Simons offers a value priced selection of fine jewelry, famous name tableware, collectibles, gifts, furniture and more. Jewelry selections range from sterling silver to platinum and diamonds, watches, rings, bracelets, necklaces and gems, plus designer jewelry. Ross-Simons offers prices at up to 70% below comparable retailers. 100% Satisfaction Guaranteed. Free Shipping. Fabulous Jewelry ? Great Prices - Since 1952.
Circle of Excellence - Ross-Simons

2022
Winner

Circle of
Excellence

2 years

Ross-Simons Rating

Rating
Overall Satisfaction9.1 /10
Would Shop Here Again9.2 /10
Likelihood to Recommend9.3 /10
Product Selection9.4 /10
Ease of Finding9.3 /10
Checkout Satisfaction9.2 /10
Product Met Expectations8.8 /10
On-Time Delivery9.6 /10
Satisfaction with Customer Support9.1 /10
Overall Satisfaction:
 

9.1out of 10


Would Shop Here Again:

 

9.2out of 10


Likelihood To Recommend:

 

9.3out of 10


Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.3 out of 10

Design of Site

Satisfaction with the look and design of the site

9.4 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.2 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.4 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.4 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.6 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.2 out of 10

Shipping Charges

Satisfaction with shipping charges

9.6 out of 10

Variety of Shipping Options

Desired shipping options were available

9.6 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.6 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.6 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

8.8 out of 10

Customer Support

Satisfaction with assisted or self-service help

9.1 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.6 out of 10

Returns Process

Satisfaction with the returns process

5.8 out of 10

Recent Reviews for Ross-Simons

Showing 781 - 800 of 7,338

Online Shopper

Site Experience Feedback

Jul 28, 2024

This was the worst experience I’ve ever had with you. There’s too many things that went wrong to write. Would prefer to speak with a representative

From Ross-Simons

We regret the issue you had with your order. We have reached out to assist.

anonymous

Site Experience Feedback

Jul 28, 2024

Good experience with quality, ordering & delivery of product

Kk

Site Experience Feedback

Jul 28, 2024

Easy tempting -i want so much!!

Karen

Site Experience Feedback

Jul 28, 2024

Easy transaction and good descriptions

Online Shopper

Site Experience Feedback

Jul 28, 2024

Website very easy to navigate. Check out was efficient. Surprised at available stock was so low in watch category, though pleased with my purchase.

From Ross-Simons

We are glad that your purchasing on our website went well and that you are pleased with your purchase.

Zephyr

Site Experience Feedback

Jul 28, 2024

Promo Code on mailer did not apply to items selected so purchase was limited.

From Ross-Simons

Some items are at the lowest price possible and are not included in promotions. This would be listed in the details of your promotion. If you have any question on the promotion please contact us and we will be glad to assist you.

Francesca

Site Experience Feedback

Jul 28, 2024

My overall experience with this website was very good. No problems at all, easy to find exactly what one is searching. I was looking for ladies bracelets & I was very satisfied with the 2 bracelets that I found.

Gerry

Site Experience Feedback

Jul 28, 2024

A good experience, as always.

Leftie

Site Experience Feedback

Jul 28, 2024

Good except sometimes hard to figure out if I got my coupon discount. Still not sure. But I like your customer service department and if wrong I know I can always count on them to fix it!❤️

Jeni

Site Experience Feedback

Jul 20, 2024

Na


Post-Delivery Feedback

Jul 28, 2024

Love your products

SheCanShop

Post-Delivery Feedback

Jul 28, 2024

Great experience! Earrings were exactly what I wanted for a gift for everyday wear, and pricing was excellent. My teenage granddaughter was thrilled. I would definitely buy again!

Liesl

Site Experience Feedback

Jul 15, 2024

The website is a delight to work in. The site is easy to navigate, receptive to a speedy review, and offers great details about the products.


Post-Delivery Feedback

Jul 28, 2024

I highly recommend Ross Simons for the quality of merchandise, pricing, and easy to navigate website. I have made several purchases over the past year and the items are as advertised.

Online Shopper

Site Experience Feedback

Jul 28, 2024

Ok

Suzy

Site Experience Feedback

Jul 06, 2024

I was searching for multiple types and styles and the website made it easy to focus on particular parameters.


Post-Delivery Feedback

Jul 28, 2024

Earrings were smaller than expected and rings were larger and heavier than expected. Catalog pictures tend to be misleading. Everything is wearable

Online Shopper

Site Experience Feedback

Jul 28, 2024

So far so good!

Quinn

Post-Delivery Feedback

Jul 28, 2024

The first necklace I received was all in tangled knots. I was very disappointed because it was a birthday gift and even though The exchange process was good, the timing of having to exchange it made it passed the time I needed it.

CurlGirl

Site Experience Feedback

Jul 28, 2024

Very satisfied with purchase. They had exactly what I was looking for. Reasonable prices. I have purchased many items and would highly recommend Ross-Simons.

Frenchy

Site Experience Feedback

Jul 27, 2024

Love ❤️ this company

Kaydee

Site Experience Feedback

Jul 14, 2024

Excellwnt


Post-Delivery Feedback

Jul 27, 2024

The ring was smaller than I thought it would be. That was the only thing I was disappointed in.

Online Shopper

Site Experience Feedback

Jul 27, 2024

Works great!

From Ross-Simons

We are happy that everything went great for you on our website.