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Ross-Simons Reviews - 7,338 Review - 9.1/10

Nov 28, 2024
Ross-Simons offers a value priced selection of fine jewelry, famous name tableware, collectibles, gifts, furniture and more. Jewelry selections range from sterling silver to platinum and diamonds, watches, rings, bracelets, necklaces and gems, plus designer jewelry. Ross-Simons offers prices at up to 70% below comparable retailers. 100% Satisfaction Guaranteed. Free Shipping. Fabulous Jewelry ? Great Prices - Since 1952.
Circle of Excellence - Ross-Simons

2022
Winner

Circle of
Excellence

2 years

Ross-Simons Rating

Rating
Overall Satisfaction9.1 /10
Would Shop Here Again9.2 /10
Likelihood to Recommend9.3 /10
Product Selection9.4 /10
Ease of Finding9.3 /10
Checkout Satisfaction9.2 /10
Product Met Expectations8.8 /10
On-Time Delivery9.6 /10
Satisfaction with Customer Support9.1 /10
Overall Satisfaction:
 

9.1out of 10


Would Shop Here Again:

 

9.2out of 10


Likelihood To Recommend:

 

9.3out of 10


Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.3 out of 10

Design of Site

Satisfaction with the look and design of the site

9.4 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.2 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.4 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.4 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.6 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.2 out of 10

Shipping Charges

Satisfaction with shipping charges

9.6 out of 10

Variety of Shipping Options

Desired shipping options were available

9.6 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.6 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.6 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

8.8 out of 10

Customer Support

Satisfaction with assisted or self-service help

9.1 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.6 out of 10

Returns Process

Satisfaction with the returns process

5.8 out of 10

Recent Reviews for Ross-Simons

Showing 761 - 780 of 7,338

COG

Site Experience Feedback

Jul 30, 2024

I had to click around to find what I wanted. But I found a terrific deal today a Birthday present for my 32yr old daughter. It's a perfect ring. I love all the jewelry you carry.

Lucky

Site Experience Feedback

Jul 30, 2024

It's good.

Science gal

Site Experience Feedback

Jul 18, 2024

The website is easy to navigate with many options for filtering and searching. I really appreciate it and find it superior to competitors. I wish that I could also exclude things such as exclude lab created Stones. I prefer natural Stones. I wish you would give a more detailed description of your products so that I can understand more about the purchase I'm making. Thank you


Post-Delivery Feedback

Jul 30, 2024

Wish you gave more specification info for shopping purposes. Love the ease of your site navigation. Would appreciate if lab created was added to the filters. Called with a question and customer service was very helpful and friendly, assuring me that an exchange would be no problem if needed as I had forgotten to get a gift receipt. However, my daughter loves her gift and I'm very happy about that! I purchased during a recent sale and was able to purchase an item I had my eye on. Pendant stone was larger than expected and the rose gold color is vibrant. Very feminine and unique!

From Ross-Simons

We always try to include detailed product information on all of our pieces, in the Product Description section. If there is any additional information that you would like to know, you may always call us direct at 800-556-7376 and ...

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DRae

Site Experience Feedback

Jul 29, 2024

I wish you had a category for sets. So I can purchase matching rings, earings, & necklaces. It’s difficult to hunt through and find the ones that are the same ( when you have them). I also have grand children under 2, grand children was not a category on the survey. It might help your marketing to know that. Otherwise I love the Jewlery. Thank You

Alyselm

Site Experience Feedback

Jul 29, 2024

All good

JG

Site Experience Feedback

Jul 29, 2024

I bought something I wasn't looking for--a lovely blue ring--what a nice surprise!

Online Shopper

Site Experience Feedback

Jul 19, 2024

Interaction with website was ok, but the items I am interested in seem to never be included in your extended discount sales.


Post-Delivery Feedback

Jul 29, 2024

Size and length of these earrings are perfect. However, considering the expensive price tag, the lever backs are not strong or substantial, but rather flimsy.

From Ross-Simons

There are certain pieces that are already priced so low that no other discounts apply. Please be assured that when you are purchasing items in those categories they are marked as low as they can go. Thank you for choosing Ross-Sim...

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sandy

Site Experience Feedback

Jul 29, 2024

easy to order online.quality merchandise

Doit

Site Experience Feedback

Jul 18, 2024

Appealing merchandizing

BJ

Site Experience Feedback

Jul 29, 2024

I really liked how easy it was to shop and remove items that I changed my mind about.

Blessed dude

Site Experience Feedback

Jul 20, 2024

Wasn’t happy Harving navigate around forced plan protection.

ellie

Site Experience Feedback

Jul 29, 2024

It was great and I am glad I found your website.

Jupiter

Site Experience Feedback

Jul 29, 2024

No problems

Mar

Site Experience Feedback

Jul 29, 2024

Seems good so far

JR

Site Experience Feedback

Jul 16, 2024

Very easy to use website. Exactly what I would expect. Excellent pricing.

Online Shopper

Site Experience Feedback

Jul 20, 2024

This is my first ever purchase from Ross Simone. It is a gift. My answers will be more relevant when the recipient receives the product. I did speak to one of your phone representatives online during the process. She was extremely helpful


Post-Delivery Feedback

Jul 29, 2024

It was a GIFT bought for someone in another state. YES! She has received it but I can't answer your question

From Ross-Simons

We are pleased to hear that you had a great shopping experience and hope the gift recipient loves the bracelet!

N/A

Site Experience Feedback

Jul 20, 2024

Ordering was somewhat confusing when ordering multiple items


Post-Delivery Feedback

Jul 29, 2024

Every product I've received from RS has been beautiful! The quality is fantastic and the personnel so friendly, nice and easy to work with. I would like rings in a couple of larger sizes and bracelets and anklets as well. I'm a big girl and it is difficult to find. Notifications were right on!

From Ross-Simons

If you do have a problem placing and order, please call us at 1-800-521-7677 and we will be glad to place it for you.

Online Shopper

Site Experience Feedback

Jul 29, 2024

So far so good.

JayC

Site Experience Feedback

Jul 29, 2024

The website was easy to navigate and had transparent details about the product in the description. This was my first time purchasing pure gold so it was nice to have all the information listed in the description as opposed to other sites that don’t mention if it is pure gold or gold plated.

Online Shopper

Site Experience Feedback

Jul 12, 2024

1st order so far so good

From Ross-Simons

We are glad that you like the stretch bracelets, and that you're first order with us was a success! We hope to shop with you again!