Ross-Simons Reviews - 7,338 Review - 9.1/10
2022
Winner
Circle of
Excellence
2 years
Ross-Simons Rating
Overall Satisfaction | 9.1 /10 |
---|---|
Would Shop Here Again | 9.2 /10 |
Likelihood to Recommend | 9.3 /10 |
Product Selection | 9.4 /10 |
Ease of Finding | 9.3 /10 |
Checkout Satisfaction | 9.2 /10 |
Product Met Expectations | 8.8 /10 |
On-Time Delivery | 9.6 /10 |
Satisfaction with Customer Support | 9.1 /10 |
9.1out of 10
Would Shop Here Again:
9.2out of 10
Likelihood To Recommend:
9.3out of 10
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.3 out of 10
Design of Site
Satisfaction with the look and design of the site
9.4 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.2 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.4 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.4 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.6 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.2 out of 10
Shipping Charges
Satisfaction with shipping charges
9.6 out of 10
Variety of Shipping Options
Desired shipping options were available
9.6 out of 10
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.6 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.6 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
8.8 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.1 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.6 out of 10
Returns Process
Satisfaction with the returns process
5.8 out of 10
Recent Reviews for Ross-Simons
Showing 761 - 780 of 7,338
COG
Site Experience Feedback
Jul 30, 2024
I had to click around to find what I wanted. But I found a terrific deal today a Birthday present for my 32yr old daughter. It's a perfect ring. I love all the jewelry you carry.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Lucky
Site Experience Feedback
Jul 30, 2024
It's good.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
Science gal
Site Experience Feedback
Jul 18, 2024
The website is easy to navigate with many options for filtering and searching. I really appreciate it and find it superior to competitors. I wish that I could also exclude things such as exclude lab created Stones. I prefer natural Stones. I wish you would give a more detailed description of your products so that I can understand more about the purchase I'm making. Thank you
- Overall Rating: 9
- Would Shop Here Again: 8
- Likelihood To Recommend: 10
- Full ratings for this review »
Science gal
Post-Delivery Feedback
Jul 30, 2024
Wish you gave more specification info for shopping purposes. Love the ease of your site navigation. Would appreciate if lab created was added to the filters. Called with a question and customer service was very helpful and friendly, assuring me that an exchange would be no problem if needed as I had forgotten to get a gift receipt. However, my daughter loves her gift and I'm very happy about that! I purchased during a recent sale and was able to purchase an item I had my eye on. Pendant stone was larger than expected and the rose gold color is vibrant. Very feminine and unique!
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
From Ross-Simons
We always try to include detailed product information on all of our pieces, in the Product Description section. If there is any additional information that you would like to know, you may always call us direct at 800-556-7376 and ...
Read full response »DRae
Site Experience Feedback
Jul 29, 2024
I wish you had a category for sets. So I can purchase matching rings, earings, & necklaces. It’s difficult to hunt through and find the ones that are the same ( when you have them). I also have grand children under 2, grand children was not a category on the survey. It might help your marketing to know that. Otherwise I love the Jewlery. Thank You
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Alyselm
Site Experience Feedback
Jul 29, 2024
All good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
JG
Site Experience Feedback
Jul 29, 2024
I bought something I wasn't looking for--a lovely blue ring--what a nice surprise!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Jul 19, 2024
Interaction with website was ok, but the items I am interested in seem to never be included in your extended discount sales.
- Overall Rating: 7
- Would Shop Here Again: 6
- Likelihood To Recommend: 7
- Full ratings for this review »
Online Shopper
Post-Delivery Feedback
Jul 29, 2024
Size and length of these earrings are perfect. However, considering the expensive price tag, the lever backs are not strong or substantial, but rather flimsy.
- Overall Rating: 7
- Would Shop Here Again: N/A
- Likelihood To Recommend: 6
- On Time Delivery: 9
- Customer Support: N/A
- Full ratings for this review »
From Ross-Simons
There are certain pieces that are already priced so low that no other discounts apply. Please be assured that when you are purchasing items in those categories they are marked as low as they can go. Thank you for choosing Ross-Sim...
Read full response »sandy
Site Experience Feedback
Jul 29, 2024
easy to order online.quality merchandise
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Doit
Site Experience Feedback
Jul 18, 2024
Appealing merchandizing
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
BJ
Site Experience Feedback
Jul 29, 2024
I really liked how easy it was to shop and remove items that I changed my mind about.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Blessed dude
Site Experience Feedback
Jul 20, 2024
Wasn’t happy Harving navigate around forced plan protection.
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
- Full ratings for this review »
ellie
Site Experience Feedback
Jul 29, 2024
It was great and I am glad I found your website.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Jupiter
Site Experience Feedback
Jul 29, 2024
No problems
- Overall Rating: 7
- Would Shop Here Again: 8
- Likelihood To Recommend: N/A
- Full ratings for this review »
Mar
Site Experience Feedback
Jul 29, 2024
Seems good so far
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
JR
Site Experience Feedback
Jul 16, 2024
Very easy to use website. Exactly what I would expect. Excellent pricing.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Jul 20, 2024
This is my first ever purchase from Ross Simone. It is a gift. My answers will be more relevant when the recipient receives the product. I did speak to one of your phone representatives online during the process. She was extremely helpful
- Overall Rating: 6
- Would Shop Here Again: 5
- Likelihood To Recommend: 5
- Full ratings for this review »
Online Shopper
Post-Delivery Feedback
Jul 29, 2024
It was a GIFT bought for someone in another state. YES! She has received it but I can't answer your question
- Overall Rating: 6
- Would Shop Here Again: N/A
- Likelihood To Recommend: 5
- On Time Delivery: N/A
- Customer Support: N/A
- Full ratings for this review »
From Ross-Simons
We are pleased to hear that you had a great shopping experience and hope the gift recipient loves the bracelet!
N/A
Site Experience Feedback
Jul 20, 2024
Ordering was somewhat confusing when ordering multiple items
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
- Full ratings for this review »
N/A
Post-Delivery Feedback
Jul 29, 2024
Every product I've received from RS has been beautiful! The quality is fantastic and the personnel so friendly, nice and easy to work with. I would like rings in a couple of larger sizes and bracelets and anklets as well. I'm a big girl and it is difficult to find. Notifications were right on!
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
From Ross-Simons
If you do have a problem placing and order, please call us at 1-800-521-7677 and we will be glad to place it for you.
Online Shopper
Site Experience Feedback
Jul 29, 2024
So far so good.
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
JayC
Site Experience Feedback
Jul 29, 2024
The website was easy to navigate and had transparent details about the product in the description. This was my first time purchasing pure gold so it was nice to have all the information listed in the description as opposed to other sites that don’t mention if it is pure gold or gold plated.
- Overall Rating: 9
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Jul 12, 2024
1st order so far so good
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
- Full ratings for this review »
From Ross-Simons
We are glad that you like the stretch bracelets, and that you're first order with us was a success! We hope to shop with you again!