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Ross-Simons Reviews - 7,463 Review - 9.1/10

Nov 27, 2024
Ross-Simons offers a value priced selection of fine jewelry, famous name tableware, collectibles, gifts, furniture and more. Jewelry selections range from sterling silver to platinum and diamonds, watches, rings, bracelets, necklaces and gems, plus designer jewelry. Ross-Simons offers prices at up to 70% below comparable retailers. 100% Satisfaction Guaranteed. Free Shipping. Fabulous Jewelry ? Great Prices - Since 1952.
Circle of Excellence - Ross-Simons

2022
Winner

Circle of
Excellence

2 years

Ross-Simons Rating

Rating
Overall Satisfaction9.1 /10
Would Shop Here Again9.2 /10
Likelihood to Recommend9.3 /10
Product Selection9.5 /10
Ease of Finding9.3 /10
Checkout Satisfaction9.3 /10
Product Met Expectations8.8 /10
On-Time Delivery9.7 /10
Satisfaction with Customer Support9.2 /10
Overall Satisfaction:
 

9.1out of 10


Would Shop Here Again:

 

9.2out of 10


Likelihood To Recommend:

 

9.3out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

85%100%

Neutral

9%0%

Negative

6%0%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.3 out of 10

Design of Site

Satisfaction with the look and design of the site

9.4 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.3 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.5 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.4 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.6 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.2 out of 10

Shipping Charges

Satisfaction with shipping charges

9.5 out of 10

Variety of Shipping Options

Desired shipping options were available

9.6 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.7 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.7 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

8.8 out of 10

Customer Support

Satisfaction with assisted or self-service help

9.2 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.6 out of 10

Returns Process

Satisfaction with the returns process

6.9 out of 10

Recent Reviews for Ross-Simons

Showing 81 - 100 of 7,463

KatRod

Site Experience Feedback

Sep 03, 2024

Customer service is stellar. I needed to have two rings resized, and the agent was very knowledgeable.

From Ross-Simons

We're happy to hear about your positive experience.

n/a

Site Experience Feedback

Sep 03, 2024

Your company needs to create more Moissanite pieces.

Terry

Site Experience Feedback

Sep 02, 2024

Wonderful variety of jewelry, from estate to affordable.

From Ross-Simons

We're happy with your shopping experience.

Barb

Site Experience Feedback

Sep 02, 2024

website is easy to use and the explanation of the gemstones is very helpful

From Ross-Simons

We're glad you had a positive shopping experience.

Babs

Site Experience Feedback

Sep 02, 2024

Easy

eclare

Site Experience Feedback

Sep 02, 2024

Easy to maneuver around. Just too many beautiful pieces to choose from. I know your prices are good but wish you had a rewards program.

******

Site Experience Feedback

Sep 02, 2024

I love the jewelry that I have purchased from you in the past, including several pairs of earrings and a ring. These pieces are all high quality and just as they are depicted on your website. All very beautiful.

From Ross-Simons

We're happy with your shopping experiences!

Online Shopper

Site Experience Feedback

Sep 02, 2024

Most of the jewelry is not my style. Don't like byzantine, enamel, pearls. Once in a while there's a piece that catches my eye and I buy it like pink sapphire highway ring. I also have it in sapphire

Deb

Site Experience Feedback

Sep 02, 2024

I like the selection of tropical / beach themed and fun pieces. Looking forward to seeing the quality when arrives. If I like I will consider buying again.

A Walker

Site Experience Feedback

Sep 02, 2024

Navigating and searching online was very easy and i have been extremely pleased with value for such high quality jewelry.

Online Shopper

Site Experience Feedback

Sep 02, 2024

????

SMO

Site Experience Feedback

Sep 02, 2024

Ok - I had a hard time deciding on the mm of a chain - not sure how thick that will look

From Ross-Simons

We hope the size works out for you, but if it doesn't, please call us direct at 800-556-7376 and we can help you find a chain that is more appropriate! Thank you for shopping with Ross-Simons.

KB

Site Experience Feedback

Sep 02, 2024

I was looking for a subtle, but nice necklace suitable for everyday wear. I hope I’ve found one!

From Ross-Simons

We're happy you found just what you were looking for!

Online Shopper

Site Experience Feedback

Sep 02, 2024

Everything fine!

Online Shopper

Site Experience Feedback

Sep 02, 2024

Great always

Thelma Lou

Site Experience Feedback

Sep 02, 2024

Great shopping experience!! Love the choices and the prices!!

Fe

Site Experience Feedback

Aug 24, 2024

I have alwaysenjoyed shopping at Ross-Simon. It is such a refined and Classy Store. Sincerely, Ms. Farrell E. Manuel


Post-Delivery Feedback

Sep 02, 2024

Absolutey Perfect. I love, love, love my Hamsa Necklace. It is Absolutely Gorgeous. Every women should own at least one. Sincerely, Ms. Farrell E. Manuel

Lee

Site Experience Feedback

Sep 02, 2024

Good

RMC

Site Experience Feedback

Sep 02, 2024

It was good. I am comfortable buying from Ross & Simon

Online Shopper

Post-Delivery Feedback

Sep 02, 2024

This was my first order with Ross Simons and I was very pleased with the ease of ordering, the shipment time, and the quality of the product. If was a gift and the recipient was very pleased with the item.