Ross-Simons Reviews - 7,463 Review - 9.1/10
2022
Winner
Circle of
Excellence
2 years
Ross-Simons Rating
Overall Satisfaction | 9.1 /10 |
---|---|
Would Shop Here Again | 9.2 /10 |
Likelihood to Recommend | 9.3 /10 |
Product Selection | 9.5 /10 |
Ease of Finding | 9.3 /10 |
Checkout Satisfaction | 9.3 /10 |
Product Met Expectations | 8.8 /10 |
On-Time Delivery | 9.7 /10 |
Satisfaction with Customer Support | 9.2 /10 |
9.1out of 10
Would Shop Here Again:
9.2out of 10
Likelihood To Recommend:
9.3out of 10
Overall Rating | Past 3 Months | Past Month |
---|---|---|
Positive | 85% | 100% |
Neutral | 9% | 0% |
Negative | 6% | 0% |
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.3 out of 10
Design of Site
Satisfaction with the look and design of the site
9.4 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.3 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.5 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.4 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.6 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.2 out of 10
Shipping Charges
Satisfaction with shipping charges
9.5 out of 10
Variety of Shipping Options
Desired shipping options were available
9.6 out of 10
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.7 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.7 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
8.8 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.2 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.6 out of 10
Returns Process
Satisfaction with the returns process
6.9 out of 10
Recent Reviews for Ross-Simons
Showing 81 - 100 of 7,463
KatRod
Site Experience Feedback
Sep 03, 2024
Customer service is stellar. I needed to have two rings resized, and the agent was very knowledgeable.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From Ross-Simons
We're happy to hear about your positive experience.
n/a
Site Experience Feedback
Sep 03, 2024
Your company needs to create more Moissanite pieces.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Terry
Site Experience Feedback
Sep 02, 2024
Wonderful variety of jewelry, from estate to affordable.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
- Full ratings for this review »
From Ross-Simons
We're happy with your shopping experience.
Barb
Site Experience Feedback
Sep 02, 2024
website is easy to use and the explanation of the gemstones is very helpful
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
- Full ratings for this review »
From Ross-Simons
We're glad you had a positive shopping experience.
Babs
Site Experience Feedback
Sep 02, 2024
Easy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
eclare
Site Experience Feedback
Sep 02, 2024
Easy to maneuver around. Just too many beautiful pieces to choose from. I know your prices are good but wish you had a rewards program.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
******
Site Experience Feedback
Sep 02, 2024
I love the jewelry that I have purchased from you in the past, including several pairs of earrings and a ring. These pieces are all high quality and just as they are depicted on your website. All very beautiful.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- Full ratings for this review »
From Ross-Simons
We're happy with your shopping experiences!
Online Shopper
Site Experience Feedback
Sep 02, 2024
Most of the jewelry is not my style. Don't like byzantine, enamel, pearls. Once in a while there's a piece that catches my eye and I buy it like pink sapphire highway ring. I also have it in sapphire
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Deb
Site Experience Feedback
Sep 02, 2024
I like the selection of tropical / beach themed and fun pieces. Looking forward to seeing the quality when arrives. If I like I will consider buying again.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
A Walker
Site Experience Feedback
Sep 02, 2024
Navigating and searching online was very easy and i have been extremely pleased with value for such high quality jewelry.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Sep 02, 2024
????
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
- Full ratings for this review »
SMO
Site Experience Feedback
Sep 02, 2024
Ok - I had a hard time deciding on the mm of a chain - not sure how thick that will look
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
From Ross-Simons
We hope the size works out for you, but if it doesn't, please call us direct at 800-556-7376 and we can help you find a chain that is more appropriate! Thank you for shopping with Ross-Simons.
KB
Site Experience Feedback
Sep 02, 2024
I was looking for a subtle, but nice necklace suitable for everyday wear. I hope I’ve found one!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From Ross-Simons
We're happy you found just what you were looking for!
Online Shopper
Site Experience Feedback
Sep 02, 2024
Everything fine!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Sep 02, 2024
Great always
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Thelma Lou
Site Experience Feedback
Sep 02, 2024
Great shopping experience!! Love the choices and the prices!!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Fe
Site Experience Feedback
Aug 24, 2024
I have alwaysenjoyed shopping at Ross-Simon. It is such a refined and Classy Store. Sincerely, Ms. Farrell E. Manuel
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Fe
Post-Delivery Feedback
Sep 02, 2024
Absolutey Perfect. I love, love, love my Hamsa Necklace. It is Absolutely Gorgeous. Every women should own at least one. Sincerely, Ms. Farrell E. Manuel
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Lee
Site Experience Feedback
Sep 02, 2024
Good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
RMC
Site Experience Feedback
Sep 02, 2024
It was good. I am comfortable buying from Ross & Simon
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Post-Delivery Feedback
Sep 02, 2024
This was my first order with Ross Simons and I was very pleased with the ease of ordering, the shipment time, and the quality of the product. If was a gift and the recipient was very pleased with the item.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »