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Ross-Simons Reviews - 7,463 Review - 9.1/10

Nov 27, 2024
Ross-Simons offers a value priced selection of fine jewelry, famous name tableware, collectibles, gifts, furniture and more. Jewelry selections range from sterling silver to platinum and diamonds, watches, rings, bracelets, necklaces and gems, plus designer jewelry. Ross-Simons offers prices at up to 70% below comparable retailers. 100% Satisfaction Guaranteed. Free Shipping. Fabulous Jewelry ? Great Prices - Since 1952.
Circle of Excellence - Ross-Simons

2022
Winner

Circle of
Excellence

2 years

Ross-Simons Rating

Rating
Overall Satisfaction9.1 /10
Would Shop Here Again9.2 /10
Likelihood to Recommend9.3 /10
Product Selection9.5 /10
Ease of Finding9.3 /10
Checkout Satisfaction9.3 /10
Product Met Expectations8.8 /10
On-Time Delivery9.7 /10
Satisfaction with Customer Support9.2 /10
Overall Satisfaction:
 

9.1out of 10


Would Shop Here Again:

 

9.2out of 10


Likelihood To Recommend:

 

9.3out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

85%100%

Neutral

9%0%

Negative

6%0%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.3 out of 10

Design of Site

Satisfaction with the look and design of the site

9.4 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.3 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.5 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.4 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.6 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.2 out of 10

Shipping Charges

Satisfaction with shipping charges

9.5 out of 10

Variety of Shipping Options

Desired shipping options were available

9.6 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.7 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.7 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

8.8 out of 10

Customer Support

Satisfaction with assisted or self-service help

9.2 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.6 out of 10

Returns Process

Satisfaction with the returns process

6.9 out of 10

Recent Reviews for Ross-Simons

Showing 41 - 60 of 7,463

js

Post-Delivery Feedback

Sep 08, 2024

The earrings were much smaller then expected. The picture on someone’s ear was deceiving. They are pretty but suitable for a 10 yr old.

Jude

Site Experience Feedback

Aug 27, 2024

Website is easy to use. Photography is outstanding. Happy to see printable “Ring Sizer”…recently broke ring finger, so ordering for index finger. Gold Over jewelry is perfect for casual wear.


Post-Delivery Feedback

Sep 08, 2024

I’ve always found RS Jewelry attractive. The Gold Over is great for everyday wear, and I must confess, I wear some items with my expensive “real” pieces. Your catalog is expertly done, showing every piece to its advantage. I’m more than happy with the RS pieces in my jewelry box.

Libby

Site Experience Feedback

Sep 02, 2024

It was easy and quick to select my items and check out.,


Post-Delivery Feedback

Sep 08, 2024

It’s a most beautiful 3 carat aquamarine with sapphires. So beautiful.

Online Shopper

Site Experience Feedback

Aug 29, 2024

I love Ross-Simons products, reasonable pricing and outstanding Customer Service ♥️

From Ross-Simons

We're glad to hear you are a happy and satisfied customer.

Online Shopper

Site Experience Feedback

Sep 02, 2024

very good

Thelma Lou

Site Experience Feedback

Aug 21, 2024

Awesome, as usual!!


Post-Delivery Feedback

Sep 07, 2024

Beautiful London blue topaz ring!! Loved the unique design. Price was great.

Pearl

Site Experience Feedback

Aug 17, 2024

I really like this website, so far I have not any problems.


Post-Delivery Feedback

Sep 07, 2024

I purchased this item for a birthday gift. I have not yet heard from them as it is not time yet

Barbara

Site Experience Feedback

Sep 01, 2024

I love the styles and quality of your gems.


Post-Delivery Feedback

Sep 07, 2024

I see so many pretty pieces, so I wish you gave the option of gold plated or real gold.

Jane

Site Experience Feedback

Aug 27, 2024

Easy

RonH

Post-Delivery Feedback

Sep 07, 2024

Beautiful star station necklace with paperclip chain. Very accurate description and the actual product met expectations. Shipping was slightly delayed, but only by one day

Online Shopper

Site Experience Feedback

Aug 26, 2024

Computer shopping slow

Online Shopper

Post-Delivery Feedback

Sep 06, 2024

The stones in the earrings I ordered are not as pictured. They are supposed to be tanzanites, but they are clear with no color. Plus the earrings feel like they are made of plastic, not silver. And the ear wires were so thick I could not get them through the holes in my ears. Very disappointed.

KA

Site Experience Feedback

Aug 27, 2024

Had a question and the young lady was very pleasant and helpful. I have 6 granddaughters so I am always looking for something.


Post-Delivery Feedback

Sep 06, 2024

The young lady who helped me was excellent

From Ross-Simons

We're happy to hear you're a satisfied customer.

Beachie

Site Experience Feedback

Aug 27, 2024

Good

Online Shopper

Site Experience Feedback

Aug 29, 2024

Great priced

Dame

Post-Delivery Feedback

Sep 06, 2024

I ordered a beautiful pearl ring in sterling silver. The pearl fell off the first time I wore it!

lemarais

Site Experience Feedback

Aug 14, 2024

It was overall a good experience. I wish I had a discount code for my purchase.


Post-Delivery Feedback

Sep 06, 2024

I was looking for a pearl station necklace to especially pair well with my initial pendant and glitter chain. I had seen this styled on someone and instantly fell in love. I was so delighted at how beautiful and well made my new necklace is. This is the most gorgeous station design I’ve ever seen. I’m kind of particular. Another viewer had described it as dainty but I totally disagree. The diameter of the pearls is a perfect size at 5mm to 6mm and I also like the thickness of the chain. I was a little concerned about both since buying from the internet can be tough when the item isn’t in front of you. I’ve bought from Ross Simons in the past and have even bought items from this shop for others as special occasion gifts. RS never disappoints. I still love and wear all my past purchases. I like to peruse through their great variety of jewelry and it’s easy to find something I love. In terms of my station necklace, I had done a comparison with other similar station necklaces from other places and the version at RS was the clear winner. I highly recommend RS and would definitely buy from them again.

Online Shopper

Post-Delivery Feedback

Sep 05, 2024

Over the years, I've been looking for a modest diamond ring to wear with my wedding band. I just happened to spot this ring (983000) and ordered it. I am completely satisfied with the ring. Thanks a lot.

Online Shopper

Site Experience Feedback

Aug 28, 2024

always ENJOY SHOPING Ross Simons .. ease of ordering, good service !!!!

From Ross-Simons

We're happy to have you as a satisfied customer.

iamsuzanne

Site Experience Feedback

Aug 30, 2024

Great!


Post-Delivery Feedback

Sep 05, 2024

My ring was so much more beautiful than I imagined it would be. Love the setting and shape of the middle stone,