Ross-Simons Reviews - 7,463 Review - 9.1/10
2022
Winner
Circle of
Excellence
2 years
Ross-Simons Rating
Overall Satisfaction | 9.1 /10 |
---|---|
Would Shop Here Again | 9.2 /10 |
Likelihood to Recommend | 9.3 /10 |
Product Selection | 9.5 /10 |
Ease of Finding | 9.3 /10 |
Checkout Satisfaction | 9.3 /10 |
Product Met Expectations | 8.8 /10 |
On-Time Delivery | 9.7 /10 |
Satisfaction with Customer Support | 9.2 /10 |
9.1out of 10
Would Shop Here Again:
9.2out of 10
Likelihood To Recommend:
9.3out of 10
Overall Rating | Past 3 Months | Past Month |
---|---|---|
Positive | 85% | 100% |
Neutral | 9% | 0% |
Negative | 6% | 0% |
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.3 out of 10
Design of Site
Satisfaction with the look and design of the site
9.4 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.3 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.5 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.4 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.6 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.2 out of 10
Shipping Charges
Satisfaction with shipping charges
9.5 out of 10
Variety of Shipping Options
Desired shipping options were available
9.6 out of 10
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.7 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.7 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
8.8 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.2 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.6 out of 10
Returns Process
Satisfaction with the returns process
6.9 out of 10
Recent Reviews for Ross-Simons
Showing 41 - 60 of 7,463
js
Post-Delivery Feedback
Sep 08, 2024
The earrings were much smaller then expected. The picture on someone’s ear was deceiving. They are pretty but suitable for a 10 yr old.
- Overall Rating: 5
- Would Shop Here Again: N/A
- Likelihood To Recommend: 5
- On Time Delivery: 8
- Customer Support: N/A
- Full ratings for this review »
Jude
Site Experience Feedback
Aug 27, 2024
Website is easy to use. Photography is outstanding. Happy to see printable “Ring Sizer”…recently broke ring finger, so ordering for index finger. Gold Over jewelry is perfect for casual wear.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Jude
Post-Delivery Feedback
Sep 08, 2024
I’ve always found RS Jewelry attractive. The Gold Over is great for everyday wear, and I must confess, I wear some items with my expensive “real” pieces. Your catalog is expertly done, showing every piece to its advantage. I’m more than happy with the RS pieces in my jewelry box.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Libby
Site Experience Feedback
Sep 02, 2024
It was easy and quick to select my items and check out.,
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Libby
Post-Delivery Feedback
Sep 08, 2024
It’s a most beautiful 3 carat aquamarine with sapphires. So beautiful.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 9
- Customer Support: N/A
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Aug 29, 2024
I love Ross-Simons products, reasonable pricing and outstanding Customer Service ♥️
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From Ross-Simons
We're glad to hear you are a happy and satisfied customer.
Online Shopper
Site Experience Feedback
Sep 02, 2024
very good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Thelma Lou
Site Experience Feedback
Aug 21, 2024
Awesome, as usual!!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Thelma Lou
Post-Delivery Feedback
Sep 07, 2024
Beautiful London blue topaz ring!! Loved the unique design. Price was great.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
Pearl
Site Experience Feedback
Aug 17, 2024
I really like this website, so far I have not any problems.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
- Full ratings for this review »
Pearl
Post-Delivery Feedback
Sep 07, 2024
I purchased this item for a birthday gift. I have not yet heard from them as it is not time yet
- Overall Rating: 9
- Would Shop Here Again: N/A
- Likelihood To Recommend: 9
- On Time Delivery: 9
- Customer Support: N/A
- Full ratings for this review »
Barbara
Site Experience Feedback
Sep 01, 2024
I love the styles and quality of your gems.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Barbara
Post-Delivery Feedback
Sep 07, 2024
I see so many pretty pieces, so I wish you gave the option of gold plated or real gold.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
Jane
Site Experience Feedback
Aug 27, 2024
Easy
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
RonH
Post-Delivery Feedback
Sep 07, 2024
Beautiful star station necklace with paperclip chain. Very accurate description and the actual product met expectations. Shipping was slightly delayed, but only by one day
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 9
- Customer Support: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Aug 26, 2024
Computer shopping slow
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
- Full ratings for this review »
Online Shopper
Post-Delivery Feedback
Sep 06, 2024
The stones in the earrings I ordered are not as pictured. They are supposed to be tanzanites, but they are clear with no color. Plus the earrings feel like they are made of plastic, not silver. And the ear wires were so thick I could not get them through the holes in my ears. Very disappointed.
- Overall Rating: 1
- Would Shop Here Again: N/A
- Likelihood To Recommend: 1
- On Time Delivery: N/A
- Customer Support: N/A
- Full ratings for this review »
KA
Site Experience Feedback
Aug 27, 2024
Had a question and the young lady was very pleasant and helpful. I have 6 granddaughters so I am always looking for something.
- Overall Rating: 7
- Would Shop Here Again: 7
- Likelihood To Recommend: 7
- Full ratings for this review »
KA
Post-Delivery Feedback
Sep 06, 2024
The young lady who helped me was excellent
- Overall Rating: 9
- Would Shop Here Again: N/A
- Likelihood To Recommend: 9
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
From Ross-Simons
We're happy to hear you're a satisfied customer.
Beachie
Site Experience Feedback
Aug 27, 2024
Good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Aug 29, 2024
Great priced
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Dame
Post-Delivery Feedback
Sep 06, 2024
I ordered a beautiful pearl ring in sterling silver. The pearl fell off the first time I wore it!
- Overall Rating: 1
- Would Shop Here Again: N/A
- Likelihood To Recommend: 1
- On Time Delivery: 6
- Customer Support: N/A
- Full ratings for this review »
lemarais
Site Experience Feedback
Aug 14, 2024
It was overall a good experience. I wish I had a discount code for my purchase.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
lemarais
Post-Delivery Feedback
Sep 06, 2024
I was looking for a pearl station necklace to especially pair well with my initial pendant and glitter chain. I had seen this styled on someone and instantly fell in love. I was so delighted at how beautiful and well made my new necklace is. This is the most gorgeous station design I’ve ever seen. I’m kind of particular. Another viewer had described it as dainty but I totally disagree. The diameter of the pearls is a perfect size at 5mm to 6mm and I also like the thickness of the chain. I was a little concerned about both since buying from the internet can be tough when the item isn’t in front of you. I’ve bought from Ross Simons in the past and have even bought items from this shop for others as special occasion gifts. RS never disappoints. I still love and wear all my past purchases. I like to peruse through their great variety of jewelry and it’s easy to find something I love. In terms of my station necklace, I had done a comparison with other similar station necklaces from other places and the version at RS was the clear winner. I highly recommend RS and would definitely buy from them again.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Online Shopper
Post-Delivery Feedback
Sep 05, 2024
Over the years, I've been looking for a modest diamond ring to wear with my wedding band. I just happened to spot this ring (983000) and ordered it. I am completely satisfied with the ring. Thanks a lot.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Aug 28, 2024
always ENJOY SHOPING Ross Simons .. ease of ordering, good service !!!!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From Ross-Simons
We're happy to have you as a satisfied customer.
iamsuzanne
Site Experience Feedback
Aug 30, 2024
Great!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
iamsuzanne
Post-Delivery Feedback
Sep 05, 2024
My ring was so much more beautiful than I imagined it would be. Love the setting and shape of the middle stone,
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »