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Ross-Simons Reviews - 7,463 Review - 9.1/10

Nov 27, 2024
Ross-Simons offers a value priced selection of fine jewelry, famous name tableware, collectibles, gifts, furniture and more. Jewelry selections range from sterling silver to platinum and diamonds, watches, rings, bracelets, necklaces and gems, plus designer jewelry. Ross-Simons offers prices at up to 70% below comparable retailers. 100% Satisfaction Guaranteed. Free Shipping. Fabulous Jewelry ? Great Prices - Since 1952.
Circle of Excellence - Ross-Simons

2022
Winner

Circle of
Excellence

2 years

Ross-Simons Rating

Rating
Overall Satisfaction9.1 /10
Would Shop Here Again9.2 /10
Likelihood to Recommend9.3 /10
Product Selection9.5 /10
Ease of Finding9.3 /10
Checkout Satisfaction9.3 /10
Product Met Expectations8.8 /10
On-Time Delivery9.7 /10
Satisfaction with Customer Support9.2 /10
Overall Satisfaction:
 

9.1out of 10


Would Shop Here Again:

 

9.2out of 10


Likelihood To Recommend:

 

9.3out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

85%100%

Neutral

9%0%

Negative

6%0%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.3 out of 10

Design of Site

Satisfaction with the look and design of the site

9.4 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.3 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.5 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.4 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.6 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.2 out of 10

Shipping Charges

Satisfaction with shipping charges

9.5 out of 10

Variety of Shipping Options

Desired shipping options were available

9.6 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.7 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.7 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

8.8 out of 10

Customer Support

Satisfaction with assisted or self-service help

9.2 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.6 out of 10

Returns Process

Satisfaction with the returns process

6.9 out of 10

Recent Reviews for Ross-Simons

Showing 61 - 80 of 7,463

Izzy

Site Experience Feedback

Aug 22, 2024

Fast browsing. I appreciate seeing the item on a model for reality purposes


Post-Delivery Feedback

Sep 05, 2024

The bests service and quality jewelry, as pictured. Timing of the delivery is always prompt and the packaging is great. Thank you again.

Judi

Site Experience Feedback

Aug 24, 2024

Wensite is always very easy to navigate.


Post-Delivery Feedback

Sep 05, 2024

The ring I ordered was just perfect. I have purchased items from Ross-Simons before and have never been disappointed.

Mimi

Site Experience Feedback

Aug 28, 2024

Very good


Post-Delivery Feedback

Sep 05, 2024

I thought the ring was thicker. I am disappointed.

Wally

Site Experience Feedback

Aug 26, 2024

Quick and easy

Peggy

Site Experience Feedback

Aug 26, 2024

Great selection and the prices are amazing

Online Shopper

Site Experience Feedback

Aug 25, 2024

my only issuer was that i wasnt able to use my $50 dollar coupon which was frustrating because i earned the coupon from a previous purchase.

From Ross-Simons

We did check for you and your $50.00 was taken off your means of payment.

Puz007

Site Experience Feedback

Aug 26, 2024

Good quality and prices


Post-Delivery Feedback

Sep 05, 2024

Beautiful ring. It's just what I wanted but wish it came in half sizes.

Harry

Post-Delivery Feedback

Sep 04, 2024

My wife was delighted with her anniversary gift. She was thrilled with the diamond/ruby ring.

jack

Site Experience Feedback

Sep 03, 2024

It was good

peggy sue

Site Experience Feedback

Sep 03, 2024

overall experience was good. It took a couple of days to make a final decision because I am a cautious buyer looking for quality in workmanship. However, the return policy is good so if I am not satisfied with the product, I can return it.

From Ross-Simons

We are happy to hear that you had a wonderful purchasing experience.

TerriO

Post-Delivery Feedback

Sep 03, 2024

It’s a gift for Christmas and I purchased the extended warranty so time will tell about the satisfaction of the bracelet, it looks pretty though!

Loquat

Site Experience Feedback

Sep 03, 2024

Great

Online Shopper

Site Experience Feedback

Sep 03, 2024

Easy

Susie

Site Experience Feedback

Sep 03, 2024

Received the catalog ,& went online for more detailed information & photos

From Ross-Simons

We are happy you are a satisfied customer.

Laura

Site Experience Feedback

Sep 03, 2024

I always enjoy looking through ads. Prices are excellent and the items are true to the advertisement

From Ross-Simons

We are happy to hear you enjoyed shopping with us.

Online Shopper

Site Experience Feedback

Aug 24, 2024

I think I have a credit from a previous purchase, but I was unable to find it.

CEW

Site Experience Feedback

Sep 03, 2024

Website hood, model showing how item looks on was nice. Discount nice, looking forward to seeing product in person

Al

Site Experience Feedback

Aug 19, 2024

No discount after entering emails as requested


Post-Delivery Feedback

Sep 03, 2024

I had a small complaint and it was dealt with quickly and correctly

From Ross-Simons

When you are a first-time customer signing up for our emails, you would receive your promotional Welcome coupon within 24 hours.

Slp

Site Experience Feedback

Aug 23, 2024

A-ok


Post-Delivery Feedback

Sep 03, 2024

Exact item excellent quality

cheri

Site Experience Feedback

Sep 03, 2024

fun