Ross-Simons Reviews - 7,463 Review - 9.1/10
2022
Winner
Circle of
Excellence
2 years
Ross-Simons Rating
Overall Satisfaction | 9.1 /10 |
---|---|
Would Shop Here Again | 9.2 /10 |
Likelihood to Recommend | 9.3 /10 |
Product Selection | 9.5 /10 |
Ease of Finding | 9.3 /10 |
Checkout Satisfaction | 9.3 /10 |
Product Met Expectations | 8.8 /10 |
On-Time Delivery | 9.7 /10 |
Satisfaction with Customer Support | 9.2 /10 |
9.1out of 10
Would Shop Here Again:
9.2out of 10
Likelihood To Recommend:
9.3out of 10
Overall Rating | Past 3 Months | Past Month |
---|---|---|
Positive | 85% | 100% |
Neutral | 9% | 0% |
Negative | 6% | 0% |
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.3 out of 10
Design of Site
Satisfaction with the look and design of the site
9.4 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.3 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.5 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.4 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.6 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.2 out of 10
Shipping Charges
Satisfaction with shipping charges
9.5 out of 10
Variety of Shipping Options
Desired shipping options were available
9.6 out of 10
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.7 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.7 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
8.8 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.2 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.6 out of 10
Returns Process
Satisfaction with the returns process
6.9 out of 10
Recent Reviews for Ross-Simons
Showing 61 - 80 of 7,463
Izzy
Site Experience Feedback
Aug 22, 2024
Fast browsing. I appreciate seeing the item on a model for reality purposes
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Izzy
Post-Delivery Feedback
Sep 05, 2024
The bests service and quality jewelry, as pictured. Timing of the delivery is always prompt and the packaging is great. Thank you again.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Judi
Site Experience Feedback
Aug 24, 2024
Wensite is always very easy to navigate.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Judi
Post-Delivery Feedback
Sep 05, 2024
The ring I ordered was just perfect. I have purchased items from Ross-Simons before and have never been disappointed.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Mimi
Site Experience Feedback
Aug 28, 2024
Very good
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
Mimi
Post-Delivery Feedback
Sep 05, 2024
I thought the ring was thicker. I am disappointed.
- Overall Rating: 5
- Would Shop Here Again: N/A
- Likelihood To Recommend: 5
- On Time Delivery: 10
- Customer Support: 5
- Full ratings for this review »
Wally
Site Experience Feedback
Aug 26, 2024
Quick and easy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Peggy
Site Experience Feedback
Aug 26, 2024
Great selection and the prices are amazing
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Aug 25, 2024
my only issuer was that i wasnt able to use my $50 dollar coupon which was frustrating because i earned the coupon from a previous purchase.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
- Full ratings for this review »
From Ross-Simons
We did check for you and your $50.00 was taken off your means of payment.
Puz007
Site Experience Feedback
Aug 26, 2024
Good quality and prices
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Puz007
Post-Delivery Feedback
Sep 05, 2024
Beautiful ring. It's just what I wanted but wish it came in half sizes.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
Harry
Post-Delivery Feedback
Sep 04, 2024
My wife was delighted with her anniversary gift. She was thrilled with the diamond/ruby ring.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 9
- Full ratings for this review »
jack
Site Experience Feedback
Sep 03, 2024
It was good
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
peggy sue
Site Experience Feedback
Sep 03, 2024
overall experience was good. It took a couple of days to make a final decision because I am a cautious buyer looking for quality in workmanship. However, the return policy is good so if I am not satisfied with the product, I can return it.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From Ross-Simons
We are happy to hear that you had a wonderful purchasing experience.
TerriO
Post-Delivery Feedback
Sep 03, 2024
It’s a gift for Christmas and I purchased the extended warranty so time will tell about the satisfaction of the bracelet, it looks pretty though!
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 9
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
Loquat
Site Experience Feedback
Sep 03, 2024
Great
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Sep 03, 2024
Easy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Susie
Site Experience Feedback
Sep 03, 2024
Received the catalog ,& went online for more detailed information & photos
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From Ross-Simons
We are happy you are a satisfied customer.
Laura
Site Experience Feedback
Sep 03, 2024
I always enjoy looking through ads. Prices are excellent and the items are true to the advertisement
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From Ross-Simons
We are happy to hear you enjoyed shopping with us.
Online Shopper
Site Experience Feedback
Aug 24, 2024
I think I have a credit from a previous purchase, but I was unable to find it.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
CEW
Site Experience Feedback
Sep 03, 2024
Website hood, model showing how item looks on was nice. Discount nice, looking forward to seeing product in person
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
Al
Site Experience Feedback
Aug 19, 2024
No discount after entering emails as requested
- Overall Rating: 1
- Would Shop Here Again: 1
- Likelihood To Recommend: 1
- Full ratings for this review »
Al
Post-Delivery Feedback
Sep 03, 2024
I had a small complaint and it was dealt with quickly and correctly
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
From Ross-Simons
When you are a first-time customer signing up for our emails, you would receive your promotional Welcome coupon within 24 hours.
Slp
Site Experience Feedback
Aug 23, 2024
A-ok
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Slp
Post-Delivery Feedback
Sep 03, 2024
Exact item excellent quality
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
cheri
Site Experience Feedback
Sep 03, 2024
fun
- Overall Rating: 5
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »