Ross-Simons Reviews - 7,463 Review - 9.1/10
2022
Winner
Circle of
Excellence
2 years
Ross-Simons Rating
Overall Satisfaction | 9.1 /10 |
---|---|
Would Shop Here Again | 9.2 /10 |
Likelihood to Recommend | 9.3 /10 |
Product Selection | 9.5 /10 |
Ease of Finding | 9.3 /10 |
Checkout Satisfaction | 9.3 /10 |
Product Met Expectations | 8.8 /10 |
On-Time Delivery | 9.7 /10 |
Satisfaction with Customer Support | 9.2 /10 |
9.1out of 10
Would Shop Here Again:
9.2out of 10
Likelihood To Recommend:
9.3out of 10
Overall Rating | Past 3 Months | Past Month |
---|---|---|
Positive | 85% | 100% |
Neutral | 9% | 0% |
Negative | 6% | 0% |
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.3 out of 10
Design of Site
Satisfaction with the look and design of the site
9.4 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.3 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.5 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.4 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.6 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.2 out of 10
Shipping Charges
Satisfaction with shipping charges
9.5 out of 10
Variety of Shipping Options
Desired shipping options were available
9.6 out of 10
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.7 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.7 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
8.8 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.2 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.6 out of 10
Returns Process
Satisfaction with the returns process
6.9 out of 10
Recent Reviews for Ross-Simons
Showing 101 - 120 of 7,463
Tinnie
Site Experience Feedback
Aug 27, 2024
Terrific as usual. Have used it for years
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Tinnie
Post-Delivery Feedback
Sep 02, 2024
The ring was just as shown on line. I love it. It goes with the earrings I bought last time. Thanks, Ross-Simon
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Conni
Site Experience Feedback
Aug 20, 2024
very good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Conni
Post-Delivery Feedback
Sep 02, 2024
ordered a size 7, a little bigger than expected
- Overall Rating: 8
- Would Shop Here Again: N/A
- Likelihood To Recommend: 9
- On Time Delivery: 10
- Customer Support: 9
- Full ratings for this review »
Craftygirl
Post-Delivery Feedback
Sep 02, 2024
This was a beautiful ankle bracelet! It was more than I expected. Absolutely love it
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Sep 02, 2024
Everything was fine until I got to the number of articles ordered. Every time I tried to enter 1 it kept adding instead of subtracting and I couldn’t remove the number without going into site again and again. After 5 tries entering all the info again it finally corrected to the proper number. I think it was a glitch, not a real problem. I love the products offered.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Eakster
Site Experience Feedback
Aug 23, 2024
I enjoyed the sale. I have been watching these earrings for awhile now. FINALLY they dropped in price. Cant wait to wear them.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Eakster
Post-Delivery Feedback
Sep 02, 2024
I love the earrings. Truly, but they were late getting to me which really made me feel disappointed.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 1
- Customer Support: 10
- Full ratings for this review »
From Ross-Simons
We're happy you purchased the earrings at the sale price!
Online Shopper
Post-Delivery Feedback
Sep 02, 2024
The product was defective -- it was a 5-stone ring that arrived with a stone missing. It is unwearable. I have returned it and have requested a replacement.
- Overall Rating: 1
- Would Shop Here Again: N/A
- Likelihood To Recommend: 1
- On Time Delivery: 10
- Customer Support: 3
- Full ratings for this review »
Chloe
Site Experience Feedback
Aug 25, 2024
Good. I had this chain about 6 months ago but it broke, so I’m ordering another.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Cathy
Site Experience Feedback
Sep 02, 2024
I enjoy the catalog and with many girls and women in the family I most often am looking for Christmas gifts. The quality is very good and am not disappointed in the pieces of jewlery. I always wanted to buy an epensive ring but eventually I have found that bracelets are more comfortable than rings. Also with so many girls[women] in the family it may be more fair to not have any jewerly that is too expensive since I don't have enough to give something to each girl . So now I will have a bright and fun bracelet to wear on special occasions.
- Overall Rating: 10
- Would Shop Here Again: 6
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Sep 02, 2024
Just okay. Not overwhelmingly easy but passable.
- Overall Rating: 7
- Would Shop Here Again: 6
- Likelihood To Recommend: 5
- Full ratings for this review »
From Ross-Simons
We are in the process of updating our website to make it more user-friendly. It should be complete in early Fall.
Kid
Site Experience Feedback
Sep 02, 2024
Price on one item was $10 more than advertised.
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
- Full ratings for this review »
From Ross-Simons
Sometimes, the prices in the catalogue or space ads may be different than what you see online, because they qualify for different promotions. It looks like we were able to discount the necklace to the promotional price you saw adv...
Read full response »Nj
Site Experience Feedback
Sep 01, 2024
The website easy to use and pretty well designed.
- Overall Rating: N/A
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- Full ratings for this review »
From Ross-Simons
We are glad you fund our website easy to use. We are constantly trying to improve it for our customers.
Online Shopper
Site Experience Feedback
Sep 01, 2024
Good.. just not clear on extra sale items
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
- Full ratings for this review »
From Ross-Simons
Some of our pieces are marked at prices so low that no additional discounts apply. If an extra discount does apply on a piece, it will discount it at checkout. The earrings you purchased are a Super Deal, so they are priced at the...
Read full response »Ro
Site Experience Feedback
Aug 24, 2024
I love Ross & Simon because 9 out of 10 I’m going to find exactly what I’m looking for or a whole new total item I wasn’t anticipating! I love this store and the prices and good looking styles, you can’t beat🤩
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Barb
Site Experience Feedback
Sep 01, 2024
I like your selection.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Just a customer
Site Experience Feedback
Sep 01, 2024
It was okay. It was what was expected.
- Overall Rating: 8
- Would Shop Here Again: 6
- Likelihood To Recommend: 6
- Full ratings for this review »
Kristi
Site Experience Feedback
Sep 01, 2024
Sometimes I have a hard time getting back to the page after I make a purchase… but I just work with it
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From Ross-Simons
Good news: we just updated our website, and many of these issues have been addressed! Thank you for the feedback.
Wandie
Site Experience Feedback
Jul 16, 2024
Very user friendly!!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Wandie
Post-Delivery Feedback
Sep 01, 2024
Ross-Simons is where I buy all my jewelry and gifts or me and my family.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
omegaman
Site Experience Feedback
Sep 01, 2024
Great & easy purchase
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
debdawg
Site Experience Feedback
Sep 01, 2024
I have not ordered in long time & my experience was just as great as in past.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From Ross-Simons
We're happy to have you back as a satisfied customer.
Robbie
Site Experience Feedback
Sep 01, 2024
It was fine.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »