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Ross-Simons Reviews - 7,463 Review - 9.1/10

Nov 27, 2024
Ross-Simons offers a value priced selection of fine jewelry, famous name tableware, collectibles, gifts, furniture and more. Jewelry selections range from sterling silver to platinum and diamonds, watches, rings, bracelets, necklaces and gems, plus designer jewelry. Ross-Simons offers prices at up to 70% below comparable retailers. 100% Satisfaction Guaranteed. Free Shipping. Fabulous Jewelry ? Great Prices - Since 1952.
Circle of Excellence - Ross-Simons

2022
Winner

Circle of
Excellence

2 years

Ross-Simons Rating

Rating
Overall Satisfaction9.1 /10
Would Shop Here Again9.2 /10
Likelihood to Recommend9.3 /10
Product Selection9.5 /10
Ease of Finding9.3 /10
Checkout Satisfaction9.3 /10
Product Met Expectations8.8 /10
On-Time Delivery9.7 /10
Satisfaction with Customer Support9.2 /10
Overall Satisfaction:
 

9.1out of 10


Would Shop Here Again:

 

9.2out of 10


Likelihood To Recommend:

 

9.3out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

85%100%

Neutral

9%0%

Negative

6%0%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.3 out of 10

Design of Site

Satisfaction with the look and design of the site

9.4 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.3 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.5 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.4 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.6 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.2 out of 10

Shipping Charges

Satisfaction with shipping charges

9.5 out of 10

Variety of Shipping Options

Desired shipping options were available

9.6 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.7 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.7 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

8.8 out of 10

Customer Support

Satisfaction with assisted or self-service help

9.2 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.6 out of 10

Returns Process

Satisfaction with the returns process

6.9 out of 10

Recent Reviews for Ross-Simons

Showing 101 - 120 of 7,463

Tinnie

Site Experience Feedback

Aug 27, 2024

Terrific as usual. Have used it for years


Post-Delivery Feedback

Sep 02, 2024

The ring was just as shown on line. I love it. It goes with the earrings I bought last time. Thanks, Ross-Simon

Conni

Site Experience Feedback

Aug 20, 2024

very good


Post-Delivery Feedback

Sep 02, 2024

ordered a size 7, a little bigger than expected

Craftygirl

Post-Delivery Feedback

Sep 02, 2024

This was a beautiful ankle bracelet! It was more than I expected. Absolutely love it

Online Shopper

Site Experience Feedback

Sep 02, 2024

Everything was fine until I got to the number of articles ordered. Every time I tried to enter 1 it kept adding instead of subtracting and I couldn’t remove the number without going into site again and again. After 5 tries entering all the info again it finally corrected to the proper number. I think it was a glitch, not a real problem. I love the products offered.

Eakster

Site Experience Feedback

Aug 23, 2024

I enjoyed the sale. I have been watching these earrings for awhile now. FINALLY they dropped in price. Cant wait to wear them.


Post-Delivery Feedback

Sep 02, 2024

I love the earrings. Truly, but they were late getting to me which really made me feel disappointed.

From Ross-Simons

We're happy you purchased the earrings at the sale price!

Online Shopper

Post-Delivery Feedback

Sep 02, 2024

The product was defective -- it was a 5-stone ring that arrived with a stone missing. It is unwearable. I have returned it and have requested a replacement.

Chloe

Site Experience Feedback

Aug 25, 2024

Good. I had this chain about 6 months ago but it broke, so I’m ordering another.

Cathy

Site Experience Feedback

Sep 02, 2024

I enjoy the catalog and with many girls and women in the family I most often am looking for Christmas gifts. The quality is very good and am not disappointed in the pieces of jewlery. I always wanted to buy an epensive ring but eventually I have found that bracelets are more comfortable than rings. Also with so many girls[women] in the family it may be more fair to not have any jewerly that is too expensive since I don't have enough to give something to each girl . So now I will have a bright and fun bracelet to wear on special occasions.

Online Shopper

Site Experience Feedback

Sep 02, 2024

Just okay. Not overwhelmingly easy but passable.

From Ross-Simons

We are in the process of updating our website to make it more user-friendly. It should be complete in early Fall.

Kid

Site Experience Feedback

Sep 02, 2024

Price on one item was $10 more than advertised.

From Ross-Simons

Sometimes, the prices in the catalogue or space ads may be different than what you see online, because they qualify for different promotions. It looks like we were able to discount the necklace to the promotional price you saw adv...

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Nj

Site Experience Feedback

Sep 01, 2024

The website easy to use and pretty well designed.

From Ross-Simons

We are glad you fund our website easy to use. We are constantly trying to improve it for our customers.

Online Shopper

Site Experience Feedback

Sep 01, 2024

Good.. just not clear on extra sale items

From Ross-Simons

Some of our pieces are marked at prices so low that no additional discounts apply. If an extra discount does apply on a piece, it will discount it at checkout. The earrings you purchased are a Super Deal, so they are priced at the...

Read full response »

Ro

Site Experience Feedback

Aug 24, 2024

I love Ross & Simon because 9 out of 10 I’m going to find exactly what I’m looking for or a whole new total item I wasn’t anticipating! I love this store and the prices and good looking styles, you can’t beat🤩

Barb

Site Experience Feedback

Sep 01, 2024

I like your selection.

Just a customer

Site Experience Feedback

Sep 01, 2024

It was okay. It was what was expected.

Kristi

Site Experience Feedback

Sep 01, 2024

Sometimes I have a hard time getting back to the page after I make a purchase… but I just work with it

From Ross-Simons

Good news: we just updated our website, and many of these issues have been addressed! Thank you for the feedback.

Wandie

Site Experience Feedback

Jul 16, 2024

Very user friendly!!


Post-Delivery Feedback

Sep 01, 2024

Ross-Simons is where I buy all my jewelry and gifts or me and my family.

omegaman

Site Experience Feedback

Sep 01, 2024

Great & easy purchase

debdawg

Site Experience Feedback

Sep 01, 2024

I have not ordered in long time & my experience was just as great as in past.

From Ross-Simons

We're happy to have you back as a satisfied customer.

Robbie

Site Experience Feedback

Sep 01, 2024

It was fine.