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Ross-Simons Reviews - 7,463 Review - 9.1/10

Nov 27, 2024
Ross-Simons offers a value priced selection of fine jewelry, famous name tableware, collectibles, gifts, furniture and more. Jewelry selections range from sterling silver to platinum and diamonds, watches, rings, bracelets, necklaces and gems, plus designer jewelry. Ross-Simons offers prices at up to 70% below comparable retailers. 100% Satisfaction Guaranteed. Free Shipping. Fabulous Jewelry ? Great Prices - Since 1952.
Circle of Excellence - Ross-Simons

2022
Winner

Circle of
Excellence

2 years

Ross-Simons Rating

Rating
Overall Satisfaction9.1 /10
Would Shop Here Again9.2 /10
Likelihood to Recommend9.3 /10
Product Selection9.5 /10
Ease of Finding9.3 /10
Checkout Satisfaction9.3 /10
Product Met Expectations8.8 /10
On-Time Delivery9.7 /10
Satisfaction with Customer Support9.2 /10
Overall Satisfaction:
 

9.1out of 10


Would Shop Here Again:

 

9.2out of 10


Likelihood To Recommend:

 

9.3out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

85%100%

Neutral

9%0%

Negative

6%0%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.3 out of 10

Design of Site

Satisfaction with the look and design of the site

9.4 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.3 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.5 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.4 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.6 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.2 out of 10

Shipping Charges

Satisfaction with shipping charges

9.5 out of 10

Variety of Shipping Options

Desired shipping options were available

9.6 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.7 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.7 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

8.8 out of 10

Customer Support

Satisfaction with assisted or self-service help

9.2 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.6 out of 10

Returns Process

Satisfaction with the returns process

6.9 out of 10

Recent Reviews for Ross-Simons

Showing 121 - 140 of 7,463

Online Shopper

Site Experience Feedback

Sep 01, 2024

I received gift myself and liked it so decided you are good to find gifts for others. I spent a lot of time on website to find right gift . Found website easy to navigate. I was pleased with free shipping.

Chellie

Site Experience Feedback

Sep 01, 2024

I knew what I eanted

Online Shopper

Site Experience Feedback

Sep 01, 2024

No issues.

JG

Site Experience Feedback

Sep 01, 2024

I have a hard time selecting earrings but I always find something beautiful at R-S--and I always enjoy looking'

From Ross-Simons

We're happy you enjoy shopping for earrings with us.

Pickachoo 1054

Site Experience Feedback

Sep 01, 2024

I found what I wanted in less than 30 minutes

Cora

Site Experience Feedback

Sep 01, 2024

Very difficult to check out today. I might have bought more if I had less time to think about it.

From Ross-Simons

We regret the issue you had checking out. We are in the process of updating our system, to make it more user-friendly. It should be complete in early Fall.

Sandy

Site Experience Feedback

Sep 01, 2024

I always get my jewelry from Ross Simons because of price, selection and quality of jewelry.

D

Site Experience Feedback

Sep 01, 2024

Easy to use and prices are good with lots of sales

AJ

Site Experience Feedback

Aug 15, 2024

It was fun and I enjoyed it


Post-Delivery Feedback

Sep 01, 2024

It was very easy to find what I wanted at a price I could afford and I got it when they said I would receive it

Janet

Post-Delivery Feedback

Sep 01, 2024

I am not sure yet if this is truly 18k or not and the weight is right? The items are great and love it.

Online Shopper

Site Experience Feedback

Aug 22, 2024

Checkout was difficult Kept having to enter address

From Ross-Simons

We regret the issue you had placing your order online. If you need any assistance, please call us direct at 800-556-7376 and we will be happy to help.

Louise

Site Experience Feedback

Sep 01, 2024

Excellent experience!!

Eholly

Site Experience Feedback

Aug 31, 2024

Website is easy to use

Punk

Site Experience Feedback

Aug 31, 2024

As always, I found something I wanted at a very good price! At age 85 I am now thinking of things I can leave my two daughters and granddaughter.

Trish

Post-Delivery Feedback

Aug 31, 2024

I am less than advanced in my computer skills……so when I say it was easy to order products, it was really easy to order! Thanks so much for a great web site and helping me find baby gifts that will last a lifetime……a sterling silver Gotham 2024 bell.

Doc.

Site Experience Feedback

Aug 31, 2024

It was all relatively simple, and for my first time ordering, I was impressed. I am looking forward to receiving my purchase, and see how the whole process REALLY goes. As in getting "lost in the mail" and the like.

Online Shopper

Site Experience Feedback

Aug 12, 2024

Great shopping experience and beautiful items.

Chrissy

Site Experience Feedback

Aug 31, 2024

Excellent

Nana

Site Experience Feedback

Aug 31, 2024

Good

Online Shopper

Site Experience Feedback

Aug 31, 2024

Very Good