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Ross-Simons Reviews - 7,338 Review - 9.1/10

Nov 28, 2024
Ross-Simons offers a value priced selection of fine jewelry, famous name tableware, collectibles, gifts, furniture and more. Jewelry selections range from sterling silver to platinum and diamonds, watches, rings, bracelets, necklaces and gems, plus designer jewelry. Ross-Simons offers prices at up to 70% below comparable retailers. 100% Satisfaction Guaranteed. Free Shipping. Fabulous Jewelry ? Great Prices - Since 1952.
Circle of Excellence - Ross-Simons

2022
Winner

Circle of
Excellence

2 years

Ross-Simons Rating

Rating
Overall Satisfaction9.1 /10
Would Shop Here Again9.2 /10
Likelihood to Recommend9.2 /10
Product Selection9.5 /10
Ease of Finding9.4 /10
Checkout Satisfaction9.3 /10
Product Met Expectations8.8 /10
On-Time Delivery9.6 /10
Satisfaction with Customer Support9.2 /10
Overall Satisfaction:
 

9.1out of 10


Would Shop Here Again:

 

9.2out of 10


Likelihood To Recommend:

 

9.2out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

85%100%

Neutral

9%0%

Negative

6%0%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.4 out of 10

Design of Site

Satisfaction with the look and design of the site

9.5 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.3 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.5 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.5 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.6 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.2 out of 10

Shipping Charges

Satisfaction with shipping charges

9.6 out of 10

Variety of Shipping Options

Desired shipping options were available

9.6 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.6 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.7 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

8.8 out of 10

Customer Support

Satisfaction with assisted or self-service help

9.2 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.7 out of 10

Returns Process

Satisfaction with the returns process

6.9 out of 10

Recent Reviews for Ross-Simons

Showing 741 - 760 of 7,338

Arla

Site Experience Feedback

Jul 31, 2024

Love the website - easy to search for particular items and a wide choice of items.

Lizzie

Site Experience Feedback

Jul 20, 2024

I had no trouble at all. I have never had a bad experience with Ross Simon and I use to order a lot but now not much. As you grow older less items are needed. Ross Simon is okay in my book always.


Post-Delivery Feedback

Jul 31, 2024

I always have a great experience with Ross Simon. The item I ordered didn't look good so that is why I am returning and ordering 2 other rings in its place.

Bill

Site Experience Feedback

Jul 18, 2024

I was pleased to find rings with right number of stones.


Post-Delivery Feedback

Jul 31, 2024

This is a great service. Thank you.

Dbmooon

Site Experience Feedback

Jul 31, 2024

Had difficulty typing in phone number

Bama

Site Experience Feedback

Jul 31, 2024

Great!

Online Shopper

Post-Delivery Feedback

Jul 31, 2024

On the first day when most of my jewelry arrived, I was not asked to sign for it. This was the first time that happened.

Online Shopper

Site Experience Feedback

Jul 21, 2024

Hreat

Vaselisa

Post-Delivery Feedback

Jul 31, 2024

I was promised by customer service they would refund me for shipping. They didn't. So they lied to me.

Ralph

Site Experience Feedback

Jul 31, 2024

Very easy, and user friendly and purchased due to added discount of 30% off

Online Shopper

Site Experience Feedback

Jul 31, 2024

website good but my middle ring finger to put stacks on is 10.5. So I need a 10.5 or size 11 ring. You need to have more rings size 11.

Guru

Site Experience Feedback

Jul 30, 2024

Good

Chris

Site Experience Feedback

Jul 30, 2024

Great Experience!

Madukes

Site Experience Feedback

Jul 21, 2024

Love the website, easy to make selections.


Post-Delivery Feedback

Jul 30, 2024

The site was easy to access and place my order. There were many selections to choose from. The price was very reasonable. No customer service help required.

Tom

Site Experience Feedback

Jul 30, 2024

Too much choice, prices reasonable. High degree of trust.

Kate

Site Experience Feedback

Jul 30, 2024

I have always loved looking at Ross Simmons Jewerly and have been saving to buy something for myself. When i saw the flat back earrings i had to get them!!

Online Shopper

Site Experience Feedback

Jul 30, 2024

I’m not sure if I had ordered these earrings before but I did not get any confirmation

From Ross-Simons

Please contact us with your billing name and address. We do see an order, but it did not come up with this email address.

Online Shopper

Site Experience Feedback

Jul 30, 2024

Easy to navigate. Have loved this item for months. Option of using two credit cards is very good. Great selection.

Online Shopper

Site Experience Feedback

Jul 30, 2024

Nice, easy

Online Shopper

Site Experience Feedback

Jul 30, 2024

Provide additional angles of products.

BB

Site Experience Feedback

Jul 30, 2024

Very pleased!