Ross-Simons Reviews - 7,338 Review - 9.1/10
2022
Winner
Circle of
Excellence
2 years
Ross-Simons Rating
Overall Satisfaction | 9.1 /10 |
---|---|
Would Shop Here Again | 9.2 /10 |
Likelihood to Recommend | 9.2 /10 |
Product Selection | 9.5 /10 |
Ease of Finding | 9.4 /10 |
Checkout Satisfaction | 9.3 /10 |
Product Met Expectations | 8.8 /10 |
On-Time Delivery | 9.6 /10 |
Satisfaction with Customer Support | 9.2 /10 |
9.1out of 10
Would Shop Here Again:
9.2out of 10
Likelihood To Recommend:
9.2out of 10
Overall Rating | Past 3 Months | Past Month |
---|---|---|
Positive | 85% | 100% |
Neutral | 9% | 0% |
Negative | 6% | 0% |
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.4 out of 10
Design of Site
Satisfaction with the look and design of the site
9.5 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.3 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.5 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.5 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.6 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.2 out of 10
Shipping Charges
Satisfaction with shipping charges
9.6 out of 10
Variety of Shipping Options
Desired shipping options were available
9.6 out of 10
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.6 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.7 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
8.8 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.2 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.7 out of 10
Returns Process
Satisfaction with the returns process
6.9 out of 10
Recent Reviews for Ross-Simons
Showing 721 - 740 of 7,338
Juicy Apple
Post-Delivery Feedback
Aug 02, 2024
Ross Simon is a company I've shopped with for many years. Beautiful jewelry with great style and quality.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
niamh
Site Experience Feedback
Jul 23, 2024
10/10 service always i love ross simons
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
niamh
Post-Delivery Feedback
Aug 02, 2024
What I love about Ross Simon’s is that it’s easy, it’s fast, it’s reliable, and the product you get, can be insured. Jewelry is something special and Ross Simon’s knows how to make the experience of buying it for yourself or as a gift incredibly extravagant. There’s an amount beyond satisfaction of jewelry to look through and it’s most properly priced. What you are buying is quality. I always get compliments and I always know the jewelry I buy for myself is hardly money wasted because jewelry rarely will ever loose value. I’m grateful Ross Simon’s exists and i’ll be using it till the day I die!
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Aug 02, 2024
I have purchased a number of items from year: bracelets and earrings. Not one single item lasted 3 months. All broken and scrapped. Afraid to order more expensive items from you due to quality. But I figure how can you break a ring?
- Overall Rating: 10
- Would Shop Here Again: 1
- Likelihood To Recommend: 1
- Full ratings for this review »
From Ross-Simons
We regret to learn of the issues you had with some previous pieces. We do have a repair department that is willing to evaluate any piece that becomes damaged. If this happens again, please do not scrap your piece, but call us dire...
Read full response »Khagler
Site Experience Feedback
Jul 24, 2024
Searched other sites. Came back to Ross's
- Overall Rating: 10
- Would Shop Here Again: 7
- Likelihood To Recommend: 10
- Full ratings for this review »
Khagler
Post-Delivery Feedback
Aug 02, 2024
Purchased bracelet for my sister -- gold, silver and rose.gold strands. She was ecstatic when she opened the box. She wanted a bracelet that would look nice with other gold and silver pieces.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
JG
Site Experience Feedback
Jul 16, 2024
Easy purchase with Affirm
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
- Full ratings for this review »
JG
Post-Delivery Feedback
Aug 01, 2024
I have bought many pieces of jewelry from Ross Simon's and usually always happy. This purchase was for a gift & I was not happy with the stone. I realized that it was my fault for getting a sapphire instead of a pink topaz. There is a big difference between the color. So It was my fault. Looking for a nice size stone round but pink topaz. I love Ross Simon & will continue to always look there first!
- Overall Rating: 7
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Aug 01, 2024
It was fine.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Marie
Site Experience Feedback
Aug 01, 2024
Everything is fine
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Lynn
Site Experience Feedback
Aug 01, 2024
Good. Easy to use!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Dee
Site Experience Feedback
Aug 01, 2024
Great to get the discount!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Sk
Site Experience Feedback
Aug 01, 2024
Good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Jo
Site Experience Feedback
Aug 01, 2024
Everything was great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
cyn
Site Experience Feedback
Jul 24, 2024
completely satisfied
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
cyn
Post-Delivery Feedback
Aug 01, 2024
Never planned another jewelry purchase but fine jewelry never gets old!! The last thing I needed but I wanted for sure and it didn't disappoint
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Nicole
Site Experience Feedback
Aug 01, 2024
Great 👍
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
Cmor
Site Experience Feedback
Jul 22, 2024
I started to shop last night and had a anniversary special of additional 10% off of purchase. When I returned to complete my cart the discount disappeared. I could have saved an additional $50+. Other than that my shopping experience was okay.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Cmor
Post-Delivery Feedback
Aug 01, 2024
As always, the jewelry I purchased from R/S was high quality, beautiful and reasonably priced. For this order, all items were gifts as I was buying Christmas in July. R/S is my go to for jewelry weather for me or my friends.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
From Ross-Simons
We do see that you contacted us and as a onetime courtesy because you started to place your order during the promotion, we did give you the discount.
Red
Site Experience Feedback
Jul 31, 2024
Easy checkout
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From Ross-Simons
We are happy to learn that you enjoyed shopping with us.
Beckymae
Site Experience Feedback
Jul 31, 2024
I’m satisfied with the items that I chose.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
FGM
Site Experience Feedback
Jul 31, 2024
User friendly site, and easy to find what I was looking for!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Pamcakes
Site Experience Feedback
Jul 19, 2024
Pictures and description of products are well published. Prices plus incentive sales are enticing.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Pamcakes
Post-Delivery Feedback
Jul 31, 2024
On-line site presented items clearly and gave very good descriptions of items. Prices were reasonable. Plus, sale incentives made the buying process more enjoyable.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
SunnyLei
Site Experience Feedback
Jul 31, 2024
Easy to use. I like when you have multiple pictures of the item. Not just one picture
- Overall Rating: 9
- Would Shop Here Again: 8
- Likelihood To Recommend: 10
- Full ratings for this review »
Belle
Site Experience Feedback
Jul 31, 2024
I found what I wanted. If I like it I may order another.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »