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Ross-Simons Reviews - 7,338 Review - 9.1/10

Nov 28, 2024
Ross-Simons offers a value priced selection of fine jewelry, famous name tableware, collectibles, gifts, furniture and more. Jewelry selections range from sterling silver to platinum and diamonds, watches, rings, bracelets, necklaces and gems, plus designer jewelry. Ross-Simons offers prices at up to 70% below comparable retailers. 100% Satisfaction Guaranteed. Free Shipping. Fabulous Jewelry ? Great Prices - Since 1952.
Circle of Excellence - Ross-Simons

2022
Winner

Circle of
Excellence

2 years

Ross-Simons Rating

Rating
Overall Satisfaction9.1 /10
Would Shop Here Again9.2 /10
Likelihood to Recommend9.2 /10
Product Selection9.5 /10
Ease of Finding9.4 /10
Checkout Satisfaction9.3 /10
Product Met Expectations8.8 /10
On-Time Delivery9.6 /10
Satisfaction with Customer Support9.2 /10
Overall Satisfaction:
 

9.1out of 10


Would Shop Here Again:

 

9.2out of 10


Likelihood To Recommend:

 

9.2out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

85%100%

Neutral

9%0%

Negative

6%0%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.4 out of 10

Design of Site

Satisfaction with the look and design of the site

9.5 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.3 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.5 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.5 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.6 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.2 out of 10

Shipping Charges

Satisfaction with shipping charges

9.6 out of 10

Variety of Shipping Options

Desired shipping options were available

9.6 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.6 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.7 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

8.8 out of 10

Customer Support

Satisfaction with assisted or self-service help

9.2 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.7 out of 10

Returns Process

Satisfaction with the returns process

6.9 out of 10

Recent Reviews for Ross-Simons

Showing 721 - 740 of 7,338

Juicy Apple

Post-Delivery Feedback

Aug 02, 2024

Ross Simon is a company I've shopped with for many years. Beautiful jewelry with great style and quality.

niamh

Site Experience Feedback

Jul 23, 2024

10/10 service always i love ross simons


Post-Delivery Feedback

Aug 02, 2024

What I love about Ross Simon’s is that it’s easy, it’s fast, it’s reliable, and the product you get, can be insured. Jewelry is something special and Ross Simon’s knows how to make the experience of buying it for yourself or as a gift incredibly extravagant. There’s an amount beyond satisfaction of jewelry to look through and it’s most properly priced. What you are buying is quality. I always get compliments and I always know the jewelry I buy for myself is hardly money wasted because jewelry rarely will ever loose value. I’m grateful Ross Simon’s exists and i’ll be using it till the day I die!

Online Shopper

Site Experience Feedback

Aug 02, 2024

I have purchased a number of items from year: bracelets and earrings. Not one single item lasted 3 months. All broken and scrapped. Afraid to order more expensive items from you due to quality. But I figure how can you break a ring?

From Ross-Simons

We regret to learn of the issues you had with some previous pieces. We do have a repair department that is willing to evaluate any piece that becomes damaged. If this happens again, please do not scrap your piece, but call us dire...

Read full response »

Khagler

Site Experience Feedback

Jul 24, 2024

Searched other sites. Came back to Ross's


Post-Delivery Feedback

Aug 02, 2024

Purchased bracelet for my sister -- gold, silver and rose.gold strands. She was ecstatic when she opened the box. She wanted a bracelet that would look nice with other gold and silver pieces.

JG

Site Experience Feedback

Jul 16, 2024

Easy purchase with Affirm


Post-Delivery Feedback

Aug 01, 2024

I have bought many pieces of jewelry from Ross Simon's and usually always happy. This purchase was for a gift & I was not happy with the stone. I realized that it was my fault for getting a sapphire instead of a pink topaz. There is a big difference between the color. So It was my fault. Looking for a nice size stone round but pink topaz. I love Ross Simon & will continue to always look there first!

Online Shopper

Site Experience Feedback

Aug 01, 2024

It was fine.

Marie

Site Experience Feedback

Aug 01, 2024

Everything is fine

Lynn

Site Experience Feedback

Aug 01, 2024

Good. Easy to use!

Dee

Site Experience Feedback

Aug 01, 2024

Great to get the discount!

Sk

Site Experience Feedback

Aug 01, 2024

Good

Jo

Site Experience Feedback

Aug 01, 2024

Everything was great

cyn

Site Experience Feedback

Jul 24, 2024

completely satisfied


Post-Delivery Feedback

Aug 01, 2024

Never planned another jewelry purchase but fine jewelry never gets old!! The last thing I needed but I wanted for sure and it didn't disappoint

Nicole

Site Experience Feedback

Aug 01, 2024

Great 👍

Cmor

Site Experience Feedback

Jul 22, 2024

I started to shop last night and had a anniversary special of additional 10% off of purchase. When I returned to complete my cart the discount disappeared. I could have saved an additional $50+. Other than that my shopping experience was okay.


Post-Delivery Feedback

Aug 01, 2024

As always, the jewelry I purchased from R/S was high quality, beautiful and reasonably priced. For this order, all items were gifts as I was buying Christmas in July. R/S is my go to for jewelry weather for me or my friends.

From Ross-Simons

We do see that you contacted us and as a onetime courtesy because you started to place your order during the promotion, we did give you the discount.

Red

Site Experience Feedback

Jul 31, 2024

Easy checkout

From Ross-Simons

We are happy to learn that you enjoyed shopping with us.

Beckymae

Site Experience Feedback

Jul 31, 2024

I’m satisfied with the items that I chose.

FGM

Site Experience Feedback

Jul 31, 2024

User friendly site, and easy to find what I was looking for!

Pamcakes

Site Experience Feedback

Jul 19, 2024

Pictures and description of products are well published. Prices plus incentive sales are enticing.


Post-Delivery Feedback

Jul 31, 2024

On-line site presented items clearly and gave very good descriptions of items. Prices were reasonable. Plus, sale incentives made the buying process more enjoyable.

SunnyLei

Site Experience Feedback

Jul 31, 2024

Easy to use. I like when you have multiple pictures of the item. Not just one picture

Belle

Site Experience Feedback

Jul 31, 2024

I found what I wanted. If I like it I may order another.