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Ross-Simons Reviews - 7,338 Review - 9.1/10

Nov 28, 2024
Ross-Simons offers a value priced selection of fine jewelry, famous name tableware, collectibles, gifts, furniture and more. Jewelry selections range from sterling silver to platinum and diamonds, watches, rings, bracelets, necklaces and gems, plus designer jewelry. Ross-Simons offers prices at up to 70% below comparable retailers. 100% Satisfaction Guaranteed. Free Shipping. Fabulous Jewelry ? Great Prices - Since 1952.
Circle of Excellence - Ross-Simons

2022
Winner

Circle of
Excellence

2 years

Ross-Simons Rating

Rating
Overall Satisfaction9.1 /10
Would Shop Here Again9.2 /10
Likelihood to Recommend9.2 /10
Product Selection9.5 /10
Ease of Finding9.4 /10
Checkout Satisfaction9.3 /10
Product Met Expectations8.8 /10
On-Time Delivery9.6 /10
Satisfaction with Customer Support9.2 /10
Overall Satisfaction:
 

9.1out of 10


Would Shop Here Again:

 

9.2out of 10


Likelihood To Recommend:

 

9.2out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

85%100%

Neutral

9%0%

Negative

6%0%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.4 out of 10

Design of Site

Satisfaction with the look and design of the site

9.5 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.3 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.5 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.5 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.6 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.2 out of 10

Shipping Charges

Satisfaction with shipping charges

9.6 out of 10

Variety of Shipping Options

Desired shipping options were available

9.6 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.6 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.7 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

8.8 out of 10

Customer Support

Satisfaction with assisted or self-service help

9.2 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.7 out of 10

Returns Process

Satisfaction with the returns process

6.9 out of 10

Recent Reviews for Ross-Simons

Showing 701 - 720 of 7,338

Jewelry Lover

Site Experience Feedback

Jul 18, 2024

Had item on my phone, but hard to find in email, a little difficult to use discount codes, have loved my other purchases and felt like a got a good value/deal.


Post-Delivery Feedback

Aug 03, 2024

Much better than last time-it was easier to use coupon codes

From Ross-Simons

If you are experiencing any issues checking out, please contact us direct at 800-556-7376 and a friendly representative will be happy to assist. We are glad that you love your prior purchases and look forward to shopping with you ...

Read full response »

Online Shopper

Site Experience Feedback

Jul 26, 2024

I love shopping here. good price and fast delivery. I have not had any issues with the products.

Denise

Site Experience Feedback

Jul 23, 2024

It was fine.

Online Shopper

Site Experience Feedback

Aug 03, 2024

Always easy to use

Farman

Site Experience Feedback

Aug 02, 2024

Thanks

Malcomb

Site Experience Feedback

Aug 02, 2024

Christmas shopping for granddaughter and found reasonable prices.

Debbie

Site Experience Feedback

Jul 14, 2024

You had just what I was looking for at a fair price

Connie

Site Experience Feedback

Aug 02, 2024

Very easy

Norm

Site Experience Feedback

Aug 02, 2024

Ordering online is made simple. I have ordered several of your items and love every piece I have ordered.

Online Shopper

Site Experience Feedback

Aug 02, 2024

Excellent

Humdinger

Site Experience Feedback

Aug 02, 2024

always a good experience shopping at your store online

Birdie

Site Experience Feedback

Aug 02, 2024

As always, great. I have been buying here for more than a decade. Appreciate the Free Shipping.

Curlgirl7

Site Experience Feedback

Aug 02, 2024

As usual, very pleased. So many choices. I have my favorites on a list.

Sandy

Site Experience Feedback

Aug 02, 2024

I always have great experiences shopping at RossSimons jewelry. Great jewelry at a reasonable price.

Ach

Site Experience Feedback

Aug 02, 2024

Easy purchase

Online Shopper

Site Experience Feedback

Aug 02, 2024

I thought I ordered (2) pairs of earrings a week ago. After looking at my bank account I didn’t see the charge. I had trouble ordering with Apple Pay. As of yet, I have not received them. Consequently, I can’t comment on their quality.

From Ross-Simons

We see that your order was successfully completed. We hope you love the earrings!

Paula

Site Experience Feedback

Aug 02, 2024

Easy access. Several choices in varying price ranges. Beautiful jewelry.

Carlo Alu

Site Experience Feedback

Aug 02, 2024

My wife Sondra Alu has ordered a costal bracelet from your company. She has referred me to your company to purchase this ring for her for her birthday. Does this make her eligible for the referral offer your company post on line?

Bev

Site Experience Feedback

Jul 21, 2024

Very large selection, easy to find what I was looking for. Prices are in my range, and no shipping charges.


Post-Delivery Feedback

Aug 02, 2024

Ordered a gold and silver bracelet that seemed to fit but after wearing it a few it a few times it has stretched to a bigger size on my wrist

Engracia

Post-Delivery Feedback

Aug 02, 2024

Great inventory. The ordering process was simple. I omitted a special coupon for dollars off, I contacted customer service and they were great. They understood what I had not done and adjusted the order accordingly. It was great to speak with skilled associates. The items ordered arrived well wrapped and quickly. The items were reasonably priced and were good quality. This was not my first purchase from Ross Simons and I would definitely order from them again. I would definitely recommend Ross Simons.