Ross-Simons Reviews - 7,338 Review - 9.1/10
2022
Winner
Circle of
Excellence
2 years
Ross-Simons Rating
Overall Satisfaction | 9.1 /10 |
---|---|
Would Shop Here Again | 9.2 /10 |
Likelihood to Recommend | 9.2 /10 |
Product Selection | 9.5 /10 |
Ease of Finding | 9.4 /10 |
Checkout Satisfaction | 9.3 /10 |
Product Met Expectations | 8.8 /10 |
On-Time Delivery | 9.6 /10 |
Satisfaction with Customer Support | 9.2 /10 |
9.1out of 10
Would Shop Here Again:
9.2out of 10
Likelihood To Recommend:
9.2out of 10
Overall Rating | Past 3 Months | Past Month |
---|---|---|
Positive | 85% | 100% |
Neutral | 9% | 0% |
Negative | 6% | 0% |
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.4 out of 10
Design of Site
Satisfaction with the look and design of the site
9.5 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.3 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.5 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.5 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.6 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.2 out of 10
Shipping Charges
Satisfaction with shipping charges
9.6 out of 10
Variety of Shipping Options
Desired shipping options were available
9.6 out of 10
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.6 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.7 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
8.8 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.2 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.7 out of 10
Returns Process
Satisfaction with the returns process
6.9 out of 10
Recent Reviews for Ross-Simons
Showing 701 - 720 of 7,338
Jewelry Lover
Site Experience Feedback
Jul 18, 2024
Had item on my phone, but hard to find in email, a little difficult to use discount codes, have loved my other purchases and felt like a got a good value/deal.
- Overall Rating: N/A
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Jewelry Lover
Post-Delivery Feedback
Aug 03, 2024
Much better than last time-it was easier to use coupon codes
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
From Ross-Simons
If you are experiencing any issues checking out, please contact us direct at 800-556-7376 and a friendly representative will be happy to assist. We are glad that you love your prior purchases and look forward to shopping with you ...
Read full response »Online Shopper
Site Experience Feedback
Jul 26, 2024
I love shopping here. good price and fast delivery. I have not had any issues with the products.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Denise
Site Experience Feedback
Jul 23, 2024
It was fine.
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Aug 03, 2024
Always easy to use
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Farman
Site Experience Feedback
Aug 02, 2024
Thanks
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Malcomb
Site Experience Feedback
Aug 02, 2024
Christmas shopping for granddaughter and found reasonable prices.
- Overall Rating: 7
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
- Full ratings for this review »
Debbie
Site Experience Feedback
Jul 14, 2024
You had just what I was looking for at a fair price
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Connie
Site Experience Feedback
Aug 02, 2024
Very easy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Norm
Site Experience Feedback
Aug 02, 2024
Ordering online is made simple. I have ordered several of your items and love every piece I have ordered.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Aug 02, 2024
Excellent
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Humdinger
Site Experience Feedback
Aug 02, 2024
always a good experience shopping at your store online
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Birdie
Site Experience Feedback
Aug 02, 2024
As always, great. I have been buying here for more than a decade. Appreciate the Free Shipping.
- Overall Rating: N/A
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Curlgirl7
Site Experience Feedback
Aug 02, 2024
As usual, very pleased. So many choices. I have my favorites on a list.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Sandy
Site Experience Feedback
Aug 02, 2024
I always have great experiences shopping at RossSimons jewelry. Great jewelry at a reasonable price.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Ach
Site Experience Feedback
Aug 02, 2024
Easy purchase
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Aug 02, 2024
I thought I ordered (2) pairs of earrings a week ago. After looking at my bank account I didn’t see the charge. I had trouble ordering with Apple Pay. As of yet, I have not received them. Consequently, I can’t comment on their quality.
- Overall Rating: 2
- Would Shop Here Again: 5
- Likelihood To Recommend: 8
- Full ratings for this review »
From Ross-Simons
We see that your order was successfully completed. We hope you love the earrings!
Paula
Site Experience Feedback
Aug 02, 2024
Easy access. Several choices in varying price ranges. Beautiful jewelry.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Carlo Alu
Site Experience Feedback
Aug 02, 2024
My wife Sondra Alu has ordered a costal bracelet from your company. She has referred me to your company to purchase this ring for her for her birthday. Does this make her eligible for the referral offer your company post on line?
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Bev
Site Experience Feedback
Jul 21, 2024
Very large selection, easy to find what I was looking for. Prices are in my range, and no shipping charges.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Bev
Post-Delivery Feedback
Aug 02, 2024
Ordered a gold and silver bracelet that seemed to fit but after wearing it a few it a few times it has stretched to a bigger size on my wrist
- Overall Rating: 6
- Would Shop Here Again: N/A
- Likelihood To Recommend: 7
- On Time Delivery: N/A
- Customer Support: N/A
- Full ratings for this review »
Engracia
Post-Delivery Feedback
Aug 02, 2024
Great inventory. The ordering process was simple. I omitted a special coupon for dollars off, I contacted customer service and they were great. They understood what I had not done and adjusted the order accordingly. It was great to speak with skilled associates. The items ordered arrived well wrapped and quickly. The items were reasonably priced and were good quality. This was not my first purchase from Ross Simons and I would definitely order from them again. I would definitely recommend Ross Simons.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »