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Ross-Simons Reviews - 7,416 Review - 9.1/10

Nov 28, 2024
Ross-Simons offers a value priced selection of fine jewelry, famous name tableware, collectibles, gifts, furniture and more. Jewelry selections range from sterling silver to platinum and diamonds, watches, rings, bracelets, necklaces and gems, plus designer jewelry. Ross-Simons offers prices at up to 70% below comparable retailers. 100% Satisfaction Guaranteed. Free Shipping. Fabulous Jewelry ? Great Prices - Since 1952.
Circle of Excellence - Ross-Simons

2022
Winner

Circle of
Excellence

2 years

Ross-Simons Rating

Rating
Overall Satisfaction9.1 /10
Would Shop Here Again9.2 /10
Likelihood to Recommend9.2 /10
Product Selection9.5 /10
Ease of Finding9.4 /10
Checkout Satisfaction9.3 /10
Product Met Expectations8.8 /10
On-Time Delivery9.6 /10
Satisfaction with Customer Support9.2 /10
Overall Satisfaction:
 

9.1out of 10


Would Shop Here Again:

 

9.2out of 10


Likelihood To Recommend:

 

9.2out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

85%100%

Neutral

9%0%

Negative

6%0%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.4 out of 10

Design of Site

Satisfaction with the look and design of the site

9.5 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.3 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.5 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.5 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.6 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.2 out of 10

Shipping Charges

Satisfaction with shipping charges

9.6 out of 10

Variety of Shipping Options

Desired shipping options were available

9.6 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.6 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.7 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

8.8 out of 10

Customer Support

Satisfaction with assisted or self-service help

9.2 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.7 out of 10

Returns Process

Satisfaction with the returns process

6.9 out of 10

Recent Reviews for Ross-Simons

Showing 681 - 700 of 7,416

Nick

Site Experience Feedback

Aug 04, 2024

Easy to manipulate. User friendly.

Bugsy

Post-Delivery Feedback

Aug 04, 2024

I have loved every item I have ordered!

AAW

Site Experience Feedback

Jul 22, 2024

to easy to shop and buy


Post-Delivery Feedback

Aug 04, 2024

You get what you pay for. I was very disappointed in the size. So tiny. I should have know better!!!! Better for me to purchase in store.

Bird watcher

Post-Delivery Feedback

Aug 04, 2024

The necklace was as beautiful as pictured online. I love it! It came delicately wrapped in a gift box. For sustainability reasons (to reduce packaging), I would just recommend allowing the customer to choose if the order is a gift so they can select if they want a box or not.

NJC

Post-Delivery Feedback

Aug 04, 2024

Love everything about it .

Country farmer

Site Experience Feedback

Aug 04, 2024

Excellent site to order from

Georgie of B.H.

Site Experience Feedback

Aug 04, 2024

My overall interaction with your website was direct and worked very well. My only issue, in the recent past, is that I couldn't tell the size of an emerald and diamond ring because there was no photo of the ring on a model's hand. I am very interested in knowing how it looks when worn. It's a lovely ring.(It also comes with a choice of ruby or sapphire.)

Nana51

Site Experience Feedback

Aug 03, 2024

NA

Gigi

Site Experience Feedback

Aug 03, 2024

Site was good and straightforward/

Online Shopper

Site Experience Feedback

Aug 03, 2024

Good

Naoussa

Site Experience Feedback

Aug 03, 2024

It was easy to select and order what I bought.

Rosie

Site Experience Feedback

Aug 03, 2024

Quite easy, as always.

Online Shopper

Site Experience Feedback

Aug 03, 2024

Good

Hale Heide

Site Experience Feedback

Aug 03, 2024

Smooth

Online Shopper

Site Experience Feedback

Jul 26, 2024

My mother bought jewelry from your catalog for years. She passed away several years ago. I couldn't remember the name of your company until this morning. Please send me your catalog.


Post-Delivery Feedback

Aug 03, 2024

My elephant earrings arrived right on time. They are lovely. I will certainly be ordering more jewelry in the near future.

Sue

Site Experience Feedback

Aug 03, 2024

Free shipping is important to me.

MJ

Site Experience Feedback

Aug 03, 2024

It was great

Online Shopper

Site Experience Feedback

Aug 03, 2024

how did I end up takling this survey instead of going straight to check out?

CaptainD

Site Experience Feedback

Jul 29, 2024

GREAT!!!

Bubba McBubba

Site Experience Feedback

Aug 03, 2024

Easy