Home > Apparel & Accessories > Ross-Simons

Ross-Simons Reviews - 7,416 Review - 9.1/10

Nov 28, 2024
Ross-Simons offers a value priced selection of fine jewelry, famous name tableware, collectibles, gifts, furniture and more. Jewelry selections range from sterling silver to platinum and diamonds, watches, rings, bracelets, necklaces and gems, plus designer jewelry. Ross-Simons offers prices at up to 70% below comparable retailers. 100% Satisfaction Guaranteed. Free Shipping. Fabulous Jewelry ? Great Prices - Since 1952.
Circle of Excellence - Ross-Simons

2022
Winner

Circle of
Excellence

2 years

Ross-Simons Rating

Rating
Overall Satisfaction9.1 /10
Would Shop Here Again9.2 /10
Likelihood to Recommend9.2 /10
Product Selection9.5 /10
Ease of Finding9.4 /10
Checkout Satisfaction9.3 /10
Product Met Expectations8.8 /10
On-Time Delivery9.6 /10
Satisfaction with Customer Support9.2 /10
Overall Satisfaction:
 

9.1out of 10


Would Shop Here Again:

 

9.2out of 10


Likelihood To Recommend:

 

9.2out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

85%100%

Neutral

9%0%

Negative

6%0%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.4 out of 10

Design of Site

Satisfaction with the look and design of the site

9.5 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.3 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.5 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.5 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.6 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.2 out of 10

Shipping Charges

Satisfaction with shipping charges

9.6 out of 10

Variety of Shipping Options

Desired shipping options were available

9.6 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.6 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.7 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

8.8 out of 10

Customer Support

Satisfaction with assisted or self-service help

9.2 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.7 out of 10

Returns Process

Satisfaction with the returns process

6.9 out of 10

Recent Reviews for Ross-Simons

Showing 661 - 680 of 7,416

DelDawn

Site Experience Feedback

Aug 05, 2024

Great experience from the selection process to the checkout. After receiving my first order for myself and loving the pieces, I’ve placed a second order as a gift, knowing the quality will be first rate.

Lucy

Site Experience Feedback

Aug 04, 2024

Always I’m very satisfied when I shopping with you. You have a nice items. Thanks.

LisaC

Site Experience Feedback

Jul 18, 2024

Interaction was good, but I just don't like online shopping.


Post-Delivery Feedback

Aug 04, 2024

I don’t like ordering online but took the chance because I really liked this piece of jewelry. Everything about it fit: the stone, the shape, the colors, the quality, the price. You really need to try Ross-Simons.

Stacy

Site Experience Feedback

Aug 04, 2024

Website good

Capo61

Site Experience Feedback

Aug 04, 2024

Excellent selection. Fantastic customer service.

Done with survey

Site Experience Feedback

Aug 04, 2024

Easy to navigate

Pat

Site Experience Feedback

Aug 04, 2024

Love this site

N/A

Site Experience Feedback

Aug 04, 2024

Great experience.

Toots

Site Experience Feedback

Aug 04, 2024

I have no complaints you identify your merchandise very well. Your prices are great

Kay

Site Experience Feedback

Aug 04, 2024

I love the selection that Ross-Simons offers and they always have such great sales! I love how I was able to use 2 forms of payment. I had a gift card that didn't quite cover the total so I was able to put in the amount left on the gift card and then use my credit card for the balance.

TMom

Site Experience Feedback

Aug 04, 2024

Mostly positive- just sometimes difficult to go back and find products.

JNG

Site Experience Feedback

Aug 04, 2024

I like to know the gram weight of solid gold or sterling silver before making a decision.

Kissy

Site Experience Feedback

Aug 04, 2024

Wish there were more items per page. Too much clicking.

Beth

Site Experience Feedback

Aug 04, 2024

It’s fun to shop at RS. I always find something I want to buy even I tell myself I’m just looking.

Online Shopper

Site Experience Feedback

Aug 04, 2024

Easy to use website and this is always a good thing! Nice to have no shipping/handling charges.

Killer Miller

Site Experience Feedback

Aug 04, 2024

Pretty good

Online Shopper

Site Experience Feedback

Aug 04, 2024

Fabulous

Sophisticated Grandma

Site Experience Feedback

Jul 17, 2024

Worked well for me.

SueBee

Site Experience Feedback

Jul 30, 2024

Love the ease of it all.


Post-Delivery Feedback

Aug 04, 2024

My Cape Cod bracelet was exactly as pictures and wonderful quality

Katie

Site Experience Feedback

Aug 04, 2024

It was very easy to find what I was looking for and purchase what I wanted.