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Ross-Simons Reviews - 7,416 Review - 9.1/10

Nov 28, 2024
Ross-Simons offers a value priced selection of fine jewelry, famous name tableware, collectibles, gifts, furniture and more. Jewelry selections range from sterling silver to platinum and diamonds, watches, rings, bracelets, necklaces and gems, plus designer jewelry. Ross-Simons offers prices at up to 70% below comparable retailers. 100% Satisfaction Guaranteed. Free Shipping. Fabulous Jewelry ? Great Prices - Since 1952.
Circle of Excellence - Ross-Simons

2022
Winner

Circle of
Excellence

2 years

Ross-Simons Rating

Rating
Overall Satisfaction9.1 /10
Would Shop Here Again9.2 /10
Likelihood to Recommend9.2 /10
Product Selection9.5 /10
Ease of Finding9.4 /10
Checkout Satisfaction9.3 /10
Product Met Expectations8.8 /10
On-Time Delivery9.6 /10
Satisfaction with Customer Support9.2 /10
Overall Satisfaction:
 

9.1out of 10


Would Shop Here Again:

 

9.2out of 10


Likelihood To Recommend:

 

9.2out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

85%100%

Neutral

9%0%

Negative

6%0%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.4 out of 10

Design of Site

Satisfaction with the look and design of the site

9.5 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.3 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.5 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.5 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.6 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.2 out of 10

Shipping Charges

Satisfaction with shipping charges

9.6 out of 10

Variety of Shipping Options

Desired shipping options were available

9.6 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.6 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.7 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

8.8 out of 10

Customer Support

Satisfaction with assisted or self-service help

9.2 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.7 out of 10

Returns Process

Satisfaction with the returns process

6.9 out of 10

Recent Reviews for Ross-Simons

Showing 641 - 660 of 7,416

6141935

Site Experience Feedback

Jul 23, 2024

Navigating from information about a specific item back to the list of items is frustrating. Instead, I get back to the original email and must choose among option categories.


Post-Delivery Feedback

Aug 05, 2024

One item I ordered was much smaller than expected, despite the fact that I read he entire description before placing the order.

From Ross-Simons

We regret the issue you had navigating the website. We are in the process of updating our website, which will make the experience more user-friendly. It should be complete by early fall.

Jems

Site Experience Feedback

Aug 05, 2024

I found exactly what I wanted.

Paulie

Site Experience Feedback

Aug 05, 2024

All good

Pearlie

Site Experience Feedback

Aug 05, 2024

Love the designs, not"over the top" and more likely to present as classic.

Woofie

Site Experience Feedback

Jul 20, 2024

Easy to navigate website


Post-Delivery Feedback

Aug 05, 2024

Purchased 2 pair of earrings. I have worn each and received many compliments!

doxymom

Site Experience Feedback

Aug 05, 2024

web site is easy to use.

Jersey shore 1

Site Experience Feedback

Aug 05, 2024

Found what be I was looking for at a good price !

Mlenard

Site Experience Feedback

Aug 05, 2024

I have wanted this particular earring for a long time. It is now at the best price.

From Ross-Simons

We're happy you found your earrings at a great price. Enjoy wearing them.

BJ

Site Experience Feedback

Aug 05, 2024

Very good experience overall.

Rabbit

Site Experience Feedback

Aug 05, 2024

Woul be better if the size of jewelry was easy to find

From Ross-Simons

The product dimensions and specifications are listed in the Product Details section on the page, underneath the picture of the piece. We hope this helps!

Paul

Site Experience Feedback

Aug 05, 2024

Your stuff in the past seems to be of lower quality and the gold amount is minimal.

From Ross-Simons

Ross-Simons prides itself on offering the best value on all of our pieces, and we offer a range of pieces that fit all budgets.

Layne

Site Experience Feedback

Jul 23, 2024

I received a small catalog and went on line to see the color and clarity of the diamonds in the item I was interested in. The website was easy to navigate and I found the information that I was looking for. Cant wait to receive my necklace!


Post-Delivery Feedback

Aug 05, 2024

Ross Simons has an excellent selection of fine quality jewelry at reasonable prices. Free shipping is always a plus!

Pam

Site Experience Feedback

Aug 05, 2024

All my orders have been great. The only reason I am sending this one back is it was to wide for my arm.

Amgela

Post-Delivery Feedback

Aug 05, 2024

Excellent service . Lovely items .

earbuff

Site Experience Feedback

Jul 28, 2024

Website is easy to use. Would like pics of backs of earrings to see how attached.


Post-Delivery Feedback

Aug 05, 2024

Was exactly what I wanted. Even sent me pics of the back side of earrings to see how they are fastened. It was something that I had requested.

Pam

Site Experience Feedback

Jul 21, 2024

wonderful selection & always pleased with my purchases


Post-Delivery Feedback

Aug 05, 2024

Very nice ring. Good quality. Reasonable price. I will buy another in a different gem stone.

Lilia

Site Experience Feedback

Jul 27, 2024

Overall I like it. Majority of the styles is not for me, sort of traditional or cultural, I prefer more of a modern look but I still find some stuff that is really cute and I love the prices. Pretty fair. The only thing confused me when I checked out I used Apple Pay and normally the order will be placed right away, but twice I placed an order (at least I believed I did) and twice it wasn’t confirmed because there was another step to review the order. With the third time my mission was successful. I shopped with my phone. Thank you. Service is great.

From Ross-Simons

We are glad to know that you had a positive shopping experience, and that your Apple Pay was finally successful! We hope you love the bracelet!

Joe

Site Experience Feedback

Jul 23, 2024

Love all products that I have ordered.


Post-Delivery Feedback

Aug 05, 2024

Love my purchase.

Online Shopper

Site Experience Feedback

Jul 31, 2024

Beautiful jewelry at a reasonable price

Sandy

Site Experience Feedback

Jul 19, 2024

Love the website - you have interesting, eclectic, beautiful jewelry at what anyone would consider very reasonable prices.


Post-Delivery Feedback

Aug 05, 2024

Beautiful ring, just as described. Love browsing all your jewelry.