Ross-Simons Reviews - 7,416 Review - 9.1/10
2022
Winner
Circle of
Excellence
2 years
Ross-Simons Rating
Overall Satisfaction | 9.1 /10 |
---|---|
Would Shop Here Again | 9.2 /10 |
Likelihood to Recommend | 9.2 /10 |
Product Selection | 9.5 /10 |
Ease of Finding | 9.4 /10 |
Checkout Satisfaction | 9.3 /10 |
Product Met Expectations | 8.8 /10 |
On-Time Delivery | 9.6 /10 |
Satisfaction with Customer Support | 9.2 /10 |
9.1out of 10
Would Shop Here Again:
9.2out of 10
Likelihood To Recommend:
9.2out of 10
Overall Rating | Past 3 Months | Past Month |
---|---|---|
Positive | 85% | 100% |
Neutral | 9% | 0% |
Negative | 6% | 0% |
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.4 out of 10
Design of Site
Satisfaction with the look and design of the site
9.5 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.3 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.5 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.5 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.6 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.2 out of 10
Shipping Charges
Satisfaction with shipping charges
9.6 out of 10
Variety of Shipping Options
Desired shipping options were available
9.6 out of 10
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.6 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.7 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
8.8 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.2 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.7 out of 10
Returns Process
Satisfaction with the returns process
6.9 out of 10
Recent Reviews for Ross-Simons
Showing 641 - 660 of 7,416
6141935
Site Experience Feedback
Jul 23, 2024
Navigating from information about a specific item back to the list of items is frustrating. Instead, I get back to the original email and must choose among option categories.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
6141935
Post-Delivery Feedback
Aug 05, 2024
One item I ordered was much smaller than expected, despite the fact that I read he entire description before placing the order.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
From Ross-Simons
We regret the issue you had navigating the website. We are in the process of updating our website, which will make the experience more user-friendly. It should be complete by early fall.
Jems
Site Experience Feedback
Aug 05, 2024
I found exactly what I wanted.
- Overall Rating: 6
- Would Shop Here Again: 7
- Likelihood To Recommend: 6
- Full ratings for this review »
Paulie
Site Experience Feedback
Aug 05, 2024
All good
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
Pearlie
Site Experience Feedback
Aug 05, 2024
Love the designs, not"over the top" and more likely to present as classic.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Woofie
Site Experience Feedback
Jul 20, 2024
Easy to navigate website
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Woofie
Post-Delivery Feedback
Aug 05, 2024
Purchased 2 pair of earrings. I have worn each and received many compliments!
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
doxymom
Site Experience Feedback
Aug 05, 2024
web site is easy to use.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Jersey shore 1
Site Experience Feedback
Aug 05, 2024
Found what be I was looking for at a good price !
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
- Full ratings for this review »
Mlenard
Site Experience Feedback
Aug 05, 2024
I have wanted this particular earring for a long time. It is now at the best price.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
- Full ratings for this review »
From Ross-Simons
We're happy you found your earrings at a great price. Enjoy wearing them.
BJ
Site Experience Feedback
Aug 05, 2024
Very good experience overall.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Rabbit
Site Experience Feedback
Aug 05, 2024
Woul be better if the size of jewelry was easy to find
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From Ross-Simons
The product dimensions and specifications are listed in the Product Details section on the page, underneath the picture of the piece. We hope this helps!
Paul
Site Experience Feedback
Aug 05, 2024
Your stuff in the past seems to be of lower quality and the gold amount is minimal.
- Overall Rating: 9
- Would Shop Here Again: 6
- Likelihood To Recommend: 6
- Full ratings for this review »
From Ross-Simons
Ross-Simons prides itself on offering the best value on all of our pieces, and we offer a range of pieces that fit all budgets.
Layne
Site Experience Feedback
Jul 23, 2024
I received a small catalog and went on line to see the color and clarity of the diamonds in the item I was interested in. The website was easy to navigate and I found the information that I was looking for. Cant wait to receive my necklace!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Layne
Post-Delivery Feedback
Aug 05, 2024
Ross Simons has an excellent selection of fine quality jewelry at reasonable prices. Free shipping is always a plus!
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
Pam
Site Experience Feedback
Aug 05, 2024
All my orders have been great. The only reason I am sending this one back is it was to wide for my arm.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Amgela
Post-Delivery Feedback
Aug 05, 2024
Excellent service . Lovely items .
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
earbuff
Site Experience Feedback
Jul 28, 2024
Website is easy to use. Would like pics of backs of earrings to see how attached.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
earbuff
Post-Delivery Feedback
Aug 05, 2024
Was exactly what I wanted. Even sent me pics of the back side of earrings to see how they are fastened. It was something that I had requested.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
Pam
Site Experience Feedback
Jul 21, 2024
wonderful selection & always pleased with my purchases
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Pam
Post-Delivery Feedback
Aug 05, 2024
Very nice ring. Good quality. Reasonable price. I will buy another in a different gem stone.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
Lilia
Site Experience Feedback
Jul 27, 2024
Overall I like it. Majority of the styles is not for me, sort of traditional or cultural, I prefer more of a modern look but I still find some stuff that is really cute and I love the prices. Pretty fair. The only thing confused me when I checked out I used Apple Pay and normally the order will be placed right away, but twice I placed an order (at least I believed I did) and twice it wasn’t confirmed because there was another step to review the order. With the third time my mission was successful. I shopped with my phone. Thank you. Service is great.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From Ross-Simons
We are glad to know that you had a positive shopping experience, and that your Apple Pay was finally successful! We hope you love the bracelet!
Joe
Site Experience Feedback
Jul 23, 2024
Love all products that I have ordered.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Joe
Post-Delivery Feedback
Aug 05, 2024
Love my purchase.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Jul 31, 2024
Beautiful jewelry at a reasonable price
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Sandy
Site Experience Feedback
Jul 19, 2024
Love the website - you have interesting, eclectic, beautiful jewelry at what anyone would consider very reasonable prices.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Sandy
Post-Delivery Feedback
Aug 05, 2024
Beautiful ring, just as described. Love browsing all your jewelry.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »