Ross-Simons Reviews - 7,416 Review - 9.1/10
2022
Winner
Circle of
Excellence
2 years
Ross-Simons Rating
Overall Satisfaction | 9.1 /10 |
---|---|
Would Shop Here Again | 9.2 /10 |
Likelihood to Recommend | 9.2 /10 |
Product Selection | 9.5 /10 |
Ease of Finding | 9.4 /10 |
Checkout Satisfaction | 9.3 /10 |
Product Met Expectations | 8.8 /10 |
On-Time Delivery | 9.6 /10 |
Satisfaction with Customer Support | 9.2 /10 |
9.1out of 10
Would Shop Here Again:
9.2out of 10
Likelihood To Recommend:
9.2out of 10
Overall Rating | Past 3 Months | Past Month |
---|---|---|
Positive | 85% | 100% |
Neutral | 9% | 0% |
Negative | 6% | 0% |
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.4 out of 10
Design of Site
Satisfaction with the look and design of the site
9.5 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.3 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.5 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.5 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.6 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.2 out of 10
Shipping Charges
Satisfaction with shipping charges
9.6 out of 10
Variety of Shipping Options
Desired shipping options were available
9.6 out of 10
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.6 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.7 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
8.8 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.2 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.7 out of 10
Returns Process
Satisfaction with the returns process
6.9 out of 10
Recent Reviews for Ross-Simons
Showing 621 - 640 of 7,416
Ksue
Site Experience Feedback
Aug 06, 2024
I typed in search Sterling silver hoop earrings and quite a few came up both yellow and silver. I had to scroll til I found the one I had purchase prior.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Aug 06, 2024
Easy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Aug 06, 2024
Website fine. I vowed never to buy from RS again after you refused to refund a substandard broken ring. But these were cheap so I made an exception. Sad to see you have so much "plated" jewelry.
- Overall Rating: 10
- Would Shop Here Again: 1
- Likelihood To Recommend: 1
- Full ratings for this review »
Kurly’s mom
Site Experience Feedback
Aug 06, 2024
I love the design. I’ve noticedRoss-Simons jewelry on many occasions and always feel the pieces are beautifully done.
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
- Full ratings for this review »
Tom P.
Site Experience Feedback
Aug 06, 2024
Efficient and found the item I was looking for as a gift. Site is easy to navigate. Check out was typical for on line purchases and straight forward. Like the availability of 18 carat gold items.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Veronica
Site Experience Feedback
Aug 06, 2024
all good, easy to navigate
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Do not have a nickname.
Site Experience Feedback
Aug 06, 2024
The website was easy to menuver and find the items I was interested in. The instructions were precise and easy to understand. I was able to complete my order in my without any frustration.
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
Justin
Site Experience Feedback
Jul 29, 2024
I don't like the photos where the rings or various types of jewelry are superimposed over a person's hand (fake photos). They are not as useful as a real photograph. Otherwise, I had a good experience shopping on the site and found what I was looking for. Thank you!
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
- Full ratings for this review »
Justin
Post-Delivery Feedback
Aug 06, 2024
I was excited to purchase this ring for myself, but when I received it, I noticed that it was extremely light and that this likely means it is hollow. To me, it feels cheap and like it will break. I have another solid gold ring of similar thickness and size and it is noticeably heavier. I felt duped because the site description does not say anything about this ring being hollow. I love the look of this ring, but it did not deliver and I’d rather put my money toward something of higher quality.
- Overall Rating: 4
- Would Shop Here Again: N/A
- Likelihood To Recommend: 5
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
From Ross-Simons
We are updating our website to include the pieces on live models. It should be complete by early fall. Thank you for shopping with Ross-Simons!
Lizzy
Site Experience Feedback
Aug 06, 2024
Love the Sales and quality of jewelry
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Cyndi
Site Experience Feedback
Aug 06, 2024
I had a little trouble with ordering.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From Ross-Simons
We regret the issue you had placing your order, but glad that you were successful. You may always feel free to call us direct at 800-556-7376 if you have any other online issues. Thank you for choosing Ross-Simons!
Lemon
Post-Delivery Feedback
Aug 06, 2024
The edge of the gemstone is sooo rough …. not polished.
- Overall Rating: 3
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Adi
Site Experience Feedback
Jul 27, 2024
Very easy to navigate and look through
- Overall Rating: 9
- Would Shop Here Again: 7
- Likelihood To Recommend: 9
- Full ratings for this review »
Dee
Site Experience Feedback
Jul 13, 2024
The website was easy to navigate through.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Dee
Post-Delivery Feedback
Aug 06, 2024
This piece of jewelry is authentic and I love it. I would definitely purchase again
- Overall Rating: 9
- Would Shop Here Again: N/A
- Likelihood To Recommend: 9
- On Time Delivery: 9
- Customer Support: 9
- Full ratings for this review »
Noel
Site Experience Feedback
Aug 05, 2024
I love sales
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
- Full ratings for this review »
Kalena
Site Experience Feedback
Jul 30, 2024
Every experience with Ross-Simons is a good one. My only quibble is that in check-out, I had to scratch my head to see what was actually coming out of my bank account.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From Ross-Simons
If you have any questions regarding the billing on your order you may always call us direct at 800-556-7376 and we will be happy to assist. Thank you!
April
Site Experience Feedback
Aug 05, 2024
Ross Simon's has beautiful designs. The purchase price was good, I was Disappointed that the coupon wouldn't apply because this is my 1st purchase with ya'll and it would have been nice.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From Ross-Simons
The coupon code you were sent is a Welcome Code that is good for $15 off $100+, $30 off $250+. Your order did not meet the minimum requirement. You may use it on another order of at least $100+. If you need any help, please call ...
Read full response »Jo
Site Experience Feedback
Aug 05, 2024
As always I had a great time till check and you would not .y order. You gave me a few times to recheck & I found a couple of small the auto pri t made thanks much. Loved shopping.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Aug 05, 2024
Please don’t publish comments. Easy experience, appears to be good value
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
Fab
Post-Delivery Feedback
Aug 05, 2024
Everything went well. However, for the delivery requiring a signature, UPS is quick to leave with the package and put a notice. Maybe, escalate the matter.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 5
- Customer Support: N/A
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Aug 05, 2024
Easy to navigate
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »