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Ross-Simons Reviews - 7,416 Review - 9.1/10

Nov 28, 2024
Ross-Simons offers a value priced selection of fine jewelry, famous name tableware, collectibles, gifts, furniture and more. Jewelry selections range from sterling silver to platinum and diamonds, watches, rings, bracelets, necklaces and gems, plus designer jewelry. Ross-Simons offers prices at up to 70% below comparable retailers. 100% Satisfaction Guaranteed. Free Shipping. Fabulous Jewelry ? Great Prices - Since 1952.
Circle of Excellence - Ross-Simons

2022
Winner

Circle of
Excellence

2 years

Ross-Simons Rating

Rating
Overall Satisfaction9.1 /10
Would Shop Here Again9.2 /10
Likelihood to Recommend9.2 /10
Product Selection9.5 /10
Ease of Finding9.4 /10
Checkout Satisfaction9.3 /10
Product Met Expectations8.8 /10
On-Time Delivery9.6 /10
Satisfaction with Customer Support9.2 /10
Overall Satisfaction:
 

9.1out of 10


Would Shop Here Again:

 

9.2out of 10


Likelihood To Recommend:

 

9.2out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

85%100%

Neutral

9%0%

Negative

6%0%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.4 out of 10

Design of Site

Satisfaction with the look and design of the site

9.5 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.3 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.5 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.5 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.6 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.2 out of 10

Shipping Charges

Satisfaction with shipping charges

9.6 out of 10

Variety of Shipping Options

Desired shipping options were available

9.6 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.6 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.7 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

8.8 out of 10

Customer Support

Satisfaction with assisted or self-service help

9.2 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.7 out of 10

Returns Process

Satisfaction with the returns process

6.9 out of 10

Recent Reviews for Ross-Simons

Showing 621 - 640 of 7,416

Ksue

Site Experience Feedback

Aug 06, 2024

I typed in search Sterling silver hoop earrings and quite a few came up both yellow and silver. I had to scroll til I found the one I had purchase prior.

Online Shopper

Site Experience Feedback

Aug 06, 2024

Easy

Online Shopper

Site Experience Feedback

Aug 06, 2024

Website fine. I vowed never to buy from RS again after you refused to refund a substandard broken ring. But these were cheap so I made an exception. Sad to see you have so much "plated" jewelry.

Kurly’s mom

Site Experience Feedback

Aug 06, 2024

I love the design. I’ve noticedRoss-Simons jewelry on many occasions and always feel the pieces are beautifully done.

Tom P.

Site Experience Feedback

Aug 06, 2024

Efficient and found the item I was looking for as a gift. Site is easy to navigate. Check out was typical for on line purchases and straight forward. Like the availability of 18 carat gold items.

Veronica

Site Experience Feedback

Aug 06, 2024

all good, easy to navigate

Do not have a nickname.

Site Experience Feedback

Aug 06, 2024

The website was easy to menuver and find the items I was interested in. The instructions were precise and easy to understand. I was able to complete my order in my without any frustration.

Justin

Site Experience Feedback

Jul 29, 2024

I don't like the photos where the rings or various types of jewelry are superimposed over a person's hand (fake photos). They are not as useful as a real photograph. Otherwise, I had a good experience shopping on the site and found what I was looking for. Thank you!


Post-Delivery Feedback

Aug 06, 2024

I was excited to purchase this ring for myself, but when I received it, I noticed that it was extremely light and that this likely means it is hollow. To me, it feels cheap and like it will break. I have another solid gold ring of similar thickness and size and it is noticeably heavier. I felt duped because the site description does not say anything about this ring being hollow. I love the look of this ring, but it did not deliver and I’d rather put my money toward something of higher quality.

From Ross-Simons

We are updating our website to include the pieces on live models. It should be complete by early fall. Thank you for shopping with Ross-Simons!

Lizzy

Site Experience Feedback

Aug 06, 2024

Love the Sales and quality of jewelry

Cyndi

Site Experience Feedback

Aug 06, 2024

I had a little trouble with ordering.

From Ross-Simons

We regret the issue you had placing your order, but glad that you were successful. You may always feel free to call us direct at 800-556-7376 if you have any other online issues. Thank you for choosing Ross-Simons!

Lemon

Post-Delivery Feedback

Aug 06, 2024

The edge of the gemstone is sooo rough …. not polished.

Adi

Site Experience Feedback

Jul 27, 2024

Very easy to navigate and look through

Dee

Site Experience Feedback

Jul 13, 2024

The website was easy to navigate through.


Post-Delivery Feedback

Aug 06, 2024

This piece of jewelry is authentic and I love it. I would definitely purchase again

Noel

Site Experience Feedback

Aug 05, 2024

I love sales

Kalena

Site Experience Feedback

Jul 30, 2024

Every experience with Ross-Simons is a good one. My only quibble is that in check-out, I had to scratch my head to see what was actually coming out of my bank account.

From Ross-Simons

If you have any questions regarding the billing on your order you may always call us direct at 800-556-7376 and we will be happy to assist. Thank you!

April

Site Experience Feedback

Aug 05, 2024

Ross Simon's has beautiful designs. The purchase price was good, I was Disappointed that the coupon wouldn't apply because this is my 1st purchase with ya'll and it would have been nice.

From Ross-Simons

The coupon code you were sent is a Welcome Code that is good for $15 off $100+, $30 off $250+. Your order did not meet the minimum requirement. You may use it on another order of at least $100+. If you need any help, please call ...

Read full response »

Jo

Site Experience Feedback

Aug 05, 2024

As always I had a great time till check and you would not .y order. You gave me a few times to recheck & I found a couple of small the auto pri t made thanks much. Loved shopping.

Online Shopper

Site Experience Feedback

Aug 05, 2024

Please don’t publish comments. Easy experience, appears to be good value

Fab

Post-Delivery Feedback

Aug 05, 2024

Everything went well. However, for the delivery requiring a signature, UPS is quick to leave with the package and put a notice. Maybe, escalate the matter.

Online Shopper

Site Experience Feedback

Aug 05, 2024

Easy to navigate