Ross-Simons Reviews - 7,416 Review - 9.1/10
2022
Winner
Circle of
Excellence
2 years
Ross-Simons Rating
Overall Satisfaction | 9.1 /10 |
---|---|
Would Shop Here Again | 9.2 /10 |
Likelihood to Recommend | 9.2 /10 |
Product Selection | 9.5 /10 |
Ease of Finding | 9.4 /10 |
Checkout Satisfaction | 9.3 /10 |
Product Met Expectations | 8.8 /10 |
On-Time Delivery | 9.6 /10 |
Satisfaction with Customer Support | 9.2 /10 |
9.1out of 10
Would Shop Here Again:
9.2out of 10
Likelihood To Recommend:
9.2out of 10
Overall Rating | Past 3 Months | Past Month |
---|---|---|
Positive | 85% | 100% |
Neutral | 9% | 0% |
Negative | 6% | 0% |
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.4 out of 10
Design of Site
Satisfaction with the look and design of the site
9.5 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.3 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.5 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.5 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.6 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.2 out of 10
Shipping Charges
Satisfaction with shipping charges
9.6 out of 10
Variety of Shipping Options
Desired shipping options were available
9.6 out of 10
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.6 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.7 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
8.8 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.2 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.7 out of 10
Returns Process
Satisfaction with the returns process
6.9 out of 10
Recent Reviews for Ross-Simons
Showing 601 - 620 of 7,416
Gin
Site Experience Feedback
Aug 07, 2024
Everything about my experiences with Ross Simons website is top-notch except for one thing, it kept advertising that it has items for 56% off but when I clicked on the box that said this, regular items on sale popped up. I did not see a single item for 56% off. that part a little shady for me.
- Overall Rating: 7
- Would Shop Here Again: N/A
- Likelihood To Recommend: 7
- Full ratings for this review »
From Ross-Simons
We do apologize, when we do list promotion with a percentage off, it is up to the percentage amount. Percentage on items will vary.
Donna K
Site Experience Feedback
Jul 27, 2024
I’ve purchased many pieces from Ross Simons and have been pleased with every one. This time I was searching for a CZ or Moissanite halo engagement ring to wear while on vacation that is similar in size and design to my actual engagement ring. I was pleased to find exactly what I’m looking for. My only issue is that many of the rings don’t have a photo showing the side view. I’m concerned about how this ring will fit up against my wedding ring. More photos would have been helpful, but I’ll find out once I receive it.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From Ross-Simons
We are so pleased to learn that you found the ring you were looking for. Some of our rings do include a 360-degree view, others are shown on a model. We are upgrading our website to include better visuals; it should be complete by...
Read full response »Online Shopper
Site Experience Feedback
Aug 07, 2024
Love your stuff. Website easy to navigate. Good pictures and appreciate seeing items on a real person
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Aug 07, 2024
I like the quality of my last order , so I wanted to try again
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Steffie
Site Experience Feedback
Aug 07, 2024
I found what I was looking for.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
deuce
Site Experience Feedback
Aug 07, 2024
Easy to work with and professional.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Post-Delivery Feedback
Aug 07, 2024
The items are of the highest quality. The choices & incredibly fast service made for the very best purchase.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Merry Lynn
Site Experience Feedback
Aug 07, 2024
Excellent choices; easy to find what I want
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Post-Delivery Feedback
Aug 07, 2024
Wife loved the two anklets and said they were of high quality and style. She was very pleased and impressed that I was able to pick out items that she would enjoy wearing.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
Carolina
Site Experience Feedback
Aug 07, 2024
Easy to order, prices are reasonable, merchandise are classy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Ms Davis
Site Experience Feedback
Jul 20, 2024
Quick and easy. Love the beautiful piece and will continue to ship here
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Judy
Site Experience Feedback
Jul 24, 2024
Easy to use and always great quality in items!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Judy
Post-Delivery Feedback
Aug 07, 2024
Beautiful pieces!
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
Found it
Site Experience Feedback
Aug 07, 2024
Great product choices at a reasonable price. There is something for every budget. It was easy to find what I was looking for.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
KAK
Site Experience Feedback
Aug 06, 2024
I found exactly what I was looking for and the checkout process was quick. This is one of my favorite sights for jewelry. I always go here 1st and usually find what I'm looking for. There are a lot of unique pieces!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Nory
Site Experience Feedback
Jul 21, 2024
I love to order from Ross Simmons, because they offer quality, variety(of good taste) and accessible to my pocket. Now that I'm retired I usually buy to gift some special friends and family. Occasionally I gift myself when I find a pretty piece that match my light sweaters or blouses. Jewelry is more than a piece of decoration, it's an art and projects part of your personality. Many blessings to Ross Simmons and may we have them for many, many years to come.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Nory
Post-Delivery Feedback
Aug 06, 2024
The earrings are so pretty, the color and design. Received them on time and could track the order the moment it was received till the moment of delivery.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
Dory
Site Experience Feedback
Aug 06, 2024
The website is beautiful with a wide variety of items in all price ranges. It is easy to find what you are looking for, and it's fun to just browse.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From Ross-Simons
We're happy you're enjoying your shopping experience.
Tish
Site Experience Feedback
Aug 06, 2024
I have used the on line Ross Simons for years due to easy of placing an order, and purchasing since 1990s.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From Ross-Simons
Thank you for being a valued, longtime customer. We appreciate your business.
Marty
Site Experience Feedback
Aug 06, 2024
From my last order I was given a $25 discount RC6773500 but your system didn't take it. I spent a long time trying to get that discount but finally gave up. I am disappointed
- Overall Rating: 2
- Would Shop Here Again: 2
- Likelihood To Recommend: 2
- Full ratings for this review »
From Ross-Simons
We did check your order and the $25.00 was taken off your order total and reflected in the charge to your credit card.
Lat
Site Experience Feedback
Aug 06, 2024
Great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Jim
Site Experience Feedback
Aug 06, 2024
Easiest online
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »