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Ross-Simons Reviews - 7,416 Review - 9.1/10

Nov 28, 2024
Ross-Simons offers a value priced selection of fine jewelry, famous name tableware, collectibles, gifts, furniture and more. Jewelry selections range from sterling silver to platinum and diamonds, watches, rings, bracelets, necklaces and gems, plus designer jewelry. Ross-Simons offers prices at up to 70% below comparable retailers. 100% Satisfaction Guaranteed. Free Shipping. Fabulous Jewelry ? Great Prices - Since 1952.
Circle of Excellence - Ross-Simons

2022
Winner

Circle of
Excellence

2 years

Ross-Simons Rating

Rating
Overall Satisfaction9.1 /10
Would Shop Here Again9.2 /10
Likelihood to Recommend9.2 /10
Product Selection9.5 /10
Ease of Finding9.4 /10
Checkout Satisfaction9.3 /10
Product Met Expectations8.8 /10
On-Time Delivery9.6 /10
Satisfaction with Customer Support9.2 /10
Overall Satisfaction:
 

9.1out of 10


Would Shop Here Again:

 

9.2out of 10


Likelihood To Recommend:

 

9.2out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

85%100%

Neutral

9%0%

Negative

6%0%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.4 out of 10

Design of Site

Satisfaction with the look and design of the site

9.5 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.3 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.5 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.5 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.6 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.2 out of 10

Shipping Charges

Satisfaction with shipping charges

9.6 out of 10

Variety of Shipping Options

Desired shipping options were available

9.6 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.6 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.7 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

8.8 out of 10

Customer Support

Satisfaction with assisted or self-service help

9.2 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.7 out of 10

Returns Process

Satisfaction with the returns process

6.9 out of 10

Recent Reviews for Ross-Simons

Showing 601 - 620 of 7,416

Gin

Site Experience Feedback

Aug 07, 2024

Everything about my experiences with Ross Simons website is top-notch except for one thing, it kept advertising that it has items for 56% off but when I clicked on the box that said this, regular items on sale popped up. I did not see a single item for 56% off. that part a little shady for me.

From Ross-Simons

We do apologize, when we do list promotion with a percentage off, it is up to the percentage amount. Percentage on items will vary.

Donna K

Site Experience Feedback

Jul 27, 2024

I’ve purchased many pieces from Ross Simons and have been pleased with every one. This time I was searching for a CZ or Moissanite halo engagement ring to wear while on vacation that is similar in size and design to my actual engagement ring. I was pleased to find exactly what I’m looking for. My only issue is that many of the rings don’t have a photo showing the side view. I’m concerned about how this ring will fit up against my wedding ring. More photos would have been helpful, but I’ll find out once I receive it.

From Ross-Simons

We are so pleased to learn that you found the ring you were looking for. Some of our rings do include a 360-degree view, others are shown on a model. We are upgrading our website to include better visuals; it should be complete by...

Read full response »

Online Shopper

Site Experience Feedback

Aug 07, 2024

Love your stuff. Website easy to navigate. Good pictures and appreciate seeing items on a real person

Online Shopper

Site Experience Feedback

Aug 07, 2024

I like the quality of my last order , so I wanted to try again

Steffie

Site Experience Feedback

Aug 07, 2024

I found what I was looking for.

deuce

Site Experience Feedback

Aug 07, 2024

Easy to work with and professional.

Online Shopper

Post-Delivery Feedback

Aug 07, 2024

The items are of the highest quality. The choices & incredibly fast service made for the very best purchase.

Merry Lynn

Site Experience Feedback

Aug 07, 2024

Excellent choices; easy to find what I want

Online Shopper

Post-Delivery Feedback

Aug 07, 2024

Wife loved the two anklets and said they were of high quality and style. She was very pleased and impressed that I was able to pick out items that she would enjoy wearing.

Carolina

Site Experience Feedback

Aug 07, 2024

Easy to order, prices are reasonable, merchandise are classy

Ms Davis

Site Experience Feedback

Jul 20, 2024

Quick and easy. Love the beautiful piece and will continue to ship here

Judy

Site Experience Feedback

Jul 24, 2024

Easy to use and always great quality in items!


Post-Delivery Feedback

Aug 07, 2024

Beautiful pieces!

Found it

Site Experience Feedback

Aug 07, 2024

Great product choices at a reasonable price. There is something for every budget. It was easy to find what I was looking for.

KAK

Site Experience Feedback

Aug 06, 2024

I found exactly what I was looking for and the checkout process was quick. This is one of my favorite sights for jewelry. I always go here 1st and usually find what I'm looking for. There are a lot of unique pieces!

Nory

Site Experience Feedback

Jul 21, 2024

I love to order from Ross Simmons, because they offer quality, variety(of good taste) and accessible to my pocket. Now that I'm retired I usually buy to gift some special friends and family. Occasionally I gift myself when I find a pretty piece that match my light sweaters or blouses. Jewelry is more than a piece of decoration, it's an art and projects part of your personality. Many blessings to Ross Simmons and may we have them for many, many years to come.


Post-Delivery Feedback

Aug 06, 2024

The earrings are so pretty, the color and design. Received them on time and could track the order the moment it was received till the moment of delivery.

Dory

Site Experience Feedback

Aug 06, 2024

The website is beautiful with a wide variety of items in all price ranges. It is easy to find what you are looking for, and it's fun to just browse.

From Ross-Simons

We're happy you're enjoying your shopping experience.

Tish

Site Experience Feedback

Aug 06, 2024

I have used the on line Ross Simons for years due to easy of placing an order, and purchasing since 1990s.

From Ross-Simons

Thank you for being a valued, longtime customer. We appreciate your business.

Marty

Site Experience Feedback

Aug 06, 2024

From my last order I was given a $25 discount RC6773500 but your system didn't take it. I spent a long time trying to get that discount but finally gave up. I am disappointed

From Ross-Simons

We did check your order and the $25.00 was taken off your order total and reflected in the charge to your credit card.

Lat

Site Experience Feedback

Aug 06, 2024

Great

Jim

Site Experience Feedback

Aug 06, 2024

Easiest online