Ross-Simons Reviews - 7,416 Review - 9.1/10
2022
Winner
Circle of
Excellence
2 years
Ross-Simons Rating
Overall Satisfaction | 9.1 /10 |
---|---|
Would Shop Here Again | 9.2 /10 |
Likelihood to Recommend | 9.2 /10 |
Product Selection | 9.5 /10 |
Ease of Finding | 9.4 /10 |
Checkout Satisfaction | 9.3 /10 |
Product Met Expectations | 8.8 /10 |
On-Time Delivery | 9.6 /10 |
Satisfaction with Customer Support | 9.2 /10 |
9.1out of 10
Would Shop Here Again:
9.2out of 10
Likelihood To Recommend:
9.2out of 10
Overall Rating | Past 3 Months | Past Month |
---|---|---|
Positive | 85% | 100% |
Neutral | 9% | 0% |
Negative | 6% | 0% |
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.4 out of 10
Design of Site
Satisfaction with the look and design of the site
9.5 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.3 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.5 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.5 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.6 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.2 out of 10
Shipping Charges
Satisfaction with shipping charges
9.6 out of 10
Variety of Shipping Options
Desired shipping options were available
9.6 out of 10
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.6 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.7 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
8.8 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.2 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.7 out of 10
Returns Process
Satisfaction with the returns process
6.9 out of 10
Recent Reviews for Ross-Simons
Showing 581 - 600 of 7,416
CO
Site Experience Feedback
Jul 28, 2024
I put things in my cart several times today & when I went back to put my card in & they had all disappeared over & over. Why?
- Overall Rating: 1
- Would Shop Here Again: 5
- Likelihood To Recommend: 1
- Full ratings for this review »
From Ross-Simons
If you do find some items you would like to purchase, but are not able to until later, please click on Save For Later underneath the item in your cart. This way the item will be saved for you in a save for later spot in your shopp...
Read full response »RNMary
Site Experience Feedback
Aug 08, 2024
No issue; just wished the flamingo earrings I really wanted were less expensive.
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
From Ross-Simons
Keep checking the website, we are always adding special promotions from time-to time. Please be assured that regardless of the price of the piece, we always offer it at the best value possible.
Gabby
Post-Delivery Feedback
Aug 08, 2024
Numerous purchases from ross simons by me.my only pet peeve is that when you have a credit you make it difficult to use.I ende going elsewhere to purchase products.I wish you carry more size 10 rings.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
Blaze
Site Experience Feedback
Aug 08, 2024
very helpful
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
Vic’s
Site Experience Feedback
Aug 08, 2024
No complaints
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Lynwood ann
Site Experience Feedback
Aug 08, 2024
Love the products! Had a little bit of problems getting ro review everything
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- Full ratings for this review »
KB
Site Experience Feedback
Aug 08, 2024
The website was extremely slow. Had issue with gift coupon and had to start over.
- Overall Rating: 6
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
- Full ratings for this review »
From Ross-Simons
We are sorry that the website did run slow for you. We did check your order, and your coupon did go through for you.
Claude
Site Experience Feedback
Jul 31, 2024
Good the item I was looking at became available on sale.
- Overall Rating: 10
- Would Shop Here Again: 8
- Likelihood To Recommend: 10
- Full ratings for this review »
Claude
Post-Delivery Feedback
Aug 08, 2024
GOOD PRICE AND QUALITY
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 9
- Customer Support: 10
- Full ratings for this review »
Tiny Dancer
Site Experience Feedback
Jul 22, 2024
Many choices. Great photos. Easy ordering. Fast delivery.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Tiny Dancer
Post-Delivery Feedback
Aug 08, 2024
I thought the catalog photo & description represented a ring different from the ring I currently own. I mistakenly ordered a duplicate.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Shoefanatic
Site Experience Feedback
Jul 24, 2024
EASY PEASY! Found just what I was looking for...
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Shoefanatic
Post-Delivery Feedback
Aug 08, 2024
Smooth transaction...I wouldn't hesitate to use Ross Simons again!
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
Nana
Site Experience Feedback
Jul 24, 2024
This gift is for one of my grand daughters. More than n I should spend. But will be able to pay my credit card bill.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Nana
Post-Delivery Feedback
Aug 08, 2024
I purchased 2 bracelets. At 2 different times both for grand daughters granduations.one living in Hawaii the other in NYC. They will both be here sometime in August to see me. I hope they like what I have brought for they maybe returned. they may be returned. . Time will tell.
- Overall Rating: 8
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 7
- Full ratings for this review »
Dottie
Site Experience Feedback
Jul 31, 2024
Verygood
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Dottie
Post-Delivery Feedback
Aug 08, 2024
Love Ure products
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Mert
Site Experience Feedback
Aug 08, 2024
I worked out great
- Overall Rating: 9
- Would Shop Here Again: 7
- Likelihood To Recommend: 9
- Full ratings for this review »
SusieLaz
Post-Delivery Feedback
Aug 08, 2024
The gemstones were not as dark as they looked in the photo
- Overall Rating: 6
- Would Shop Here Again: N/A
- Likelihood To Recommend: 9
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Aug 01, 2024
I didn’t know the ring was a half kn addition to clearance. I wanted it and took extra size.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
Teddy
Site Experience Feedback
Aug 08, 2024
Ross Simon is my go to💕
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Aug 07, 2024
All is very good!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Mag
Site Experience Feedback
Aug 07, 2024
I was excited at the beginning and the page gave me different codes to use, even when I was paying, in the end, it didn’t applaud any. I don’t like that kind of dynamic from a seller. I like the ring but I definitely don’t like to be treated like that. You didn’t give what you offered.
- Overall Rating: 7
- Would Shop Here Again: 2
- Likelihood To Recommend: 3
- Full ratings for this review »
From Ross-Simons
There are certain pieces online that are priced so low that no other discounts apply. This ring is one of them. If you have any questions on the codes that you were given, please call us direct at 800-556-7376 and we will be happy...
Read full response »OWL
Site Experience Feedback
Jul 20, 2024
Pleasant experience, will likely return
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
OWL
Post-Delivery Feedback
Aug 07, 2024
I found way too many items to buy--got a present for a friend and anniversary present for my wife. I am happy.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
Beckster
Site Experience Feedback
Jul 30, 2024
Love to look can’t always buy
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
- Full ratings for this review »
Beckster
Post-Delivery Feedback
Aug 07, 2024
No complaints. Nice product. Exactly what I wanted. Well made
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 9
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »