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Ross-Simons Reviews - 7,416 Review - 9.1/10

Nov 28, 2024
Ross-Simons offers a value priced selection of fine jewelry, famous name tableware, collectibles, gifts, furniture and more. Jewelry selections range from sterling silver to platinum and diamonds, watches, rings, bracelets, necklaces and gems, plus designer jewelry. Ross-Simons offers prices at up to 70% below comparable retailers. 100% Satisfaction Guaranteed. Free Shipping. Fabulous Jewelry ? Great Prices - Since 1952.
Circle of Excellence - Ross-Simons

2022
Winner

Circle of
Excellence

2 years

Ross-Simons Rating

Rating
Overall Satisfaction9.1 /10
Would Shop Here Again9.2 /10
Likelihood to Recommend9.2 /10
Product Selection9.5 /10
Ease of Finding9.4 /10
Checkout Satisfaction9.3 /10
Product Met Expectations8.8 /10
On-Time Delivery9.6 /10
Satisfaction with Customer Support9.2 /10
Overall Satisfaction:
 

9.1out of 10


Would Shop Here Again:

 

9.2out of 10


Likelihood To Recommend:

 

9.2out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

85%100%

Neutral

9%0%

Negative

6%0%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.4 out of 10

Design of Site

Satisfaction with the look and design of the site

9.5 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.3 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.5 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.5 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.6 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.2 out of 10

Shipping Charges

Satisfaction with shipping charges

9.6 out of 10

Variety of Shipping Options

Desired shipping options were available

9.6 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.6 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.7 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

8.8 out of 10

Customer Support

Satisfaction with assisted or self-service help

9.2 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.7 out of 10

Returns Process

Satisfaction with the returns process

6.9 out of 10

Recent Reviews for Ross-Simons

Showing 581 - 600 of 7,416

CO

Site Experience Feedback

Jul 28, 2024

I put things in my cart several times today & when I went back to put my card in & they had all disappeared over & over. Why?

From Ross-Simons

If you do find some items you would like to purchase, but are not able to until later, please click on Save For Later underneath the item in your cart. This way the item will be saved for you in a save for later spot in your shopp...

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RNMary

Site Experience Feedback

Aug 08, 2024

No issue; just wished the flamingo earrings I really wanted were less expensive.

From Ross-Simons

Keep checking the website, we are always adding special promotions from time-to time. Please be assured that regardless of the price of the piece, we always offer it at the best value possible.

Gabby

Post-Delivery Feedback

Aug 08, 2024

Numerous purchases from ross simons by me.my only pet peeve is that when you have a credit you make it difficult to use.I ende going elsewhere to purchase products.I wish you carry more size 10 rings.

Blaze

Site Experience Feedback

Aug 08, 2024

very helpful

Vic’s

Site Experience Feedback

Aug 08, 2024

No complaints

Lynwood ann

Site Experience Feedback

Aug 08, 2024

Love the products! Had a little bit of problems getting ro review everything

KB

Site Experience Feedback

Aug 08, 2024

The website was extremely slow. Had issue with gift coupon and had to start over.

From Ross-Simons

We are sorry that the website did run slow for you. We did check your order, and your coupon did go through for you.

Claude

Site Experience Feedback

Jul 31, 2024

Good the item I was looking at became available on sale.


Post-Delivery Feedback

Aug 08, 2024

GOOD PRICE AND QUALITY

Tiny Dancer

Site Experience Feedback

Jul 22, 2024

Many choices. Great photos. Easy ordering. Fast delivery.


Post-Delivery Feedback

Aug 08, 2024

I thought the catalog photo & description represented a ring different from the ring I currently own. I mistakenly ordered a duplicate.

Shoefanatic

Site Experience Feedback

Jul 24, 2024

EASY PEASY! Found just what I was looking for...


Post-Delivery Feedback

Aug 08, 2024

Smooth transaction...I wouldn't hesitate to use Ross Simons again!

Nana

Site Experience Feedback

Jul 24, 2024

This gift is for one of my grand daughters. More than n I should spend. But will be able to pay my credit card bill.


Post-Delivery Feedback

Aug 08, 2024

I purchased 2 bracelets. At 2 different times both for grand daughters granduations.one living in Hawaii the other in NYC. They will both be here sometime in August to see me. I hope they like what I have brought for they maybe returned. they may be returned. . Time will tell.

Dottie

Site Experience Feedback

Jul 31, 2024

Verygood


Post-Delivery Feedback

Aug 08, 2024

Love Ure products

Mert

Site Experience Feedback

Aug 08, 2024

I worked out great

SusieLaz

Post-Delivery Feedback

Aug 08, 2024

The gemstones were not as dark as they looked in the photo

Online Shopper

Site Experience Feedback

Aug 01, 2024

I didn’t know the ring was a half kn addition to clearance. I wanted it and took extra size.

Teddy

Site Experience Feedback

Aug 08, 2024

Ross Simon is my go to💕

Online Shopper

Site Experience Feedback

Aug 07, 2024

All is very good!

Mag

Site Experience Feedback

Aug 07, 2024

I was excited at the beginning and the page gave me different codes to use, even when I was paying, in the end, it didn’t applaud any. I don’t like that kind of dynamic from a seller. I like the ring but I definitely don’t like to be treated like that. You didn’t give what you offered.

From Ross-Simons

There are certain pieces online that are priced so low that no other discounts apply. This ring is one of them. If you have any questions on the codes that you were given, please call us direct at 800-556-7376 and we will be happy...

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OWL

Site Experience Feedback

Jul 20, 2024

Pleasant experience, will likely return


Post-Delivery Feedback

Aug 07, 2024

I found way too many items to buy--got a present for a friend and anniversary present for my wife. I am happy.

Beckster

Site Experience Feedback

Jul 30, 2024

Love to look can’t always buy


Post-Delivery Feedback

Aug 07, 2024

No complaints. Nice product. Exactly what I wanted. Well made