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Ross-Simons Reviews - 7,416 Review - 9.1/10

Nov 28, 2024
Ross-Simons offers a value priced selection of fine jewelry, famous name tableware, collectibles, gifts, furniture and more. Jewelry selections range from sterling silver to platinum and diamonds, watches, rings, bracelets, necklaces and gems, plus designer jewelry. Ross-Simons offers prices at up to 70% below comparable retailers. 100% Satisfaction Guaranteed. Free Shipping. Fabulous Jewelry ? Great Prices - Since 1952.
Circle of Excellence - Ross-Simons

2022
Winner

Circle of
Excellence

2 years

Ross-Simons Rating

Rating
Overall Satisfaction9.1 /10
Would Shop Here Again9.2 /10
Likelihood to Recommend9.2 /10
Product Selection9.5 /10
Ease of Finding9.4 /10
Checkout Satisfaction9.3 /10
Product Met Expectations8.8 /10
On-Time Delivery9.6 /10
Satisfaction with Customer Support9.2 /10
Overall Satisfaction:
 

9.1out of 10


Would Shop Here Again:

 

9.2out of 10


Likelihood To Recommend:

 

9.2out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

85%100%

Neutral

9%0%

Negative

6%0%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.4 out of 10

Design of Site

Satisfaction with the look and design of the site

9.5 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.3 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.5 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.5 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.6 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.2 out of 10

Shipping Charges

Satisfaction with shipping charges

9.6 out of 10

Variety of Shipping Options

Desired shipping options were available

9.6 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.6 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.7 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

8.8 out of 10

Customer Support

Satisfaction with assisted or self-service help

9.2 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.7 out of 10

Returns Process

Satisfaction with the returns process

6.9 out of 10

Recent Reviews for Ross-Simons

Showing 561 - 580 of 7,416

Online Shopper

Site Experience Feedback

Aug 09, 2024

Easy to use

From Ross-Simons

We're happy you found the website easy to use.

Redhawk

Site Experience Feedback

Aug 09, 2024

The check out was difficult. This site wouldn't accept the address that pay pal sent . Because it had a po box and a street address. Then this site wouldn't let me change it . You should fix that.

From Ross-Simons

Some of our pieces cannot be shipped to a PO Box, that is why this address was rejected. We see that we have a street address on your order, where the earrings are being shipped. Thank you for choosing Ross-Simons!

Online Shopper

Site Experience Feedback

Aug 09, 2024

Good

none

Site Experience Feedback

Aug 09, 2024

All Good

Steve

Site Experience Feedback

Aug 09, 2024

Easy, excellent,

dmystified

Post-Delivery Feedback

Aug 09, 2024

love my ring

Kim R.

Site Experience Feedback

Aug 09, 2024

I was looking for a particular style of ring. I always check Ross Simons first, and I found what I wanted.

From Ross-Simons

We're happy you found the ring you were looking for. Enjoy wearing it.

Horrible Signature Required in Person ecperience

Site Experience Feedback

Jul 14, 2024

There was a 25% off coupon and this would have helped me tremendously.


Post-Delivery Feedback

Aug 09, 2024

The experience with Ross Simons was vwry difficult on delivery of my order. Ross Simons should forewarn customers that if order is over $1000, that an in-person signature w UPS is required. I work over 90 hours a week and could not cone home to sign. If I had know at time of online order, I could broken down my order into totals smaller than $1000. Ms. Anna Baressa, Ross Simons Customer service, had to work very hard to get my order (a total of 5 or 6 packages which did not ecceed $600 in any package) delivered to a UPS store without an additional delivery fee. UPS store wanted to charge me an extra $5 per package. Ms. Anna Baressa was the only redeeming factor in a stressful, time-consuming and horrible experience. A big thanks to Ms. Anna for all of her help.

From Ross-Simons

There are some items that may not be discounted as we carry them at the lowest price possible for our customers. Please check the details of the promotion and those will be listed.

Satisfied shopper

Site Experience Feedback

Aug 09, 2024

easy and good

Nena

Site Experience Feedback

Aug 09, 2024

What I love most about Ross Simon is the quality, the price, and they offer unique pieces of jewelry as well as more common items.

From Ross-Simons

Thank you for the great review!

Conzochar

Site Experience Feedback

Aug 09, 2024

I’ve always been happy with my purchases. My purchase arrives wonderfully packed and in quick time.

From Ross-Simons

Thank you for being a valued customer, we look forward to shopping with you again!

Ms. C

Site Experience Feedback

Jul 29, 2024

My overall interaction with your website was great.


Post-Delivery Feedback

Aug 09, 2024

The bangle that I had purchased was not a solid metal it was easy to get damaged. The bangle felt like a piece of aluminum foil.

Pink

Post-Delivery Feedback

Aug 09, 2024

In addition to loving my pelican earrings, the packaging was lovely and a nice touch.

CMN

Site Experience Feedback

Jul 31, 2024

I had to enter payment information in mutiple times. I’m sure I missed something but it did not highlight what I had missed, just reverted back to no information entered. Something to consider going forward. I like a red highlight or asterisk on the information I failed to provide.


Post-Delivery Feedback

Aug 09, 2024

Always good quality from Ross Simons.

Email address

Site Experience Feedback

Aug 08, 2024

As I filled it all out it kept telling me I had not included my email address

From Ross-Simons

Sometimes, if there is a blank space left in front of the email, it will trigger an error message. Try deleting everything from the box and re-enter, that should work.

Online Shopper

Site Experience Feedback

Aug 08, 2024

Great site & service!

Satisfied customer

Site Experience Feedback

Aug 08, 2024

Everything was just as described and fit perfectly. A little surprised when I tried to find my previous order it said they show no purchase history for me and since I was ordering the same item only in a smaller size I had to search through everything to find it. Hope they keep this one.

irene

Site Experience Feedback

Jul 17, 2024

great


Post-Delivery Feedback

Aug 08, 2024

Have been a customer for several and always received great service.

From Ross-Simons

We are glad you found our website great. This is what we aim for with all of our customers.

Donna

Site Experience Feedback

Aug 08, 2024

I like to shop online when I have time and hold the items in my wish list until I’m ready to purchase. The coupon and special ‘codes’ can be confusing.

From Ross-Simons

We understand at times there may be several promotions running at the same time. When this happens, and you want to know which is the best to use, please feel free to call us direct at 1-800-556-7376 and we will be happy to assist...

Read full response »

JG

Site Experience Feedback

Aug 08, 2024

I was delighted to find white gold earrings in a nice size and I appreciate the 10% discount.

From Ross-Simons

We're happy you found the earrings you were looking for. Enjoy wearing them.