Ross-Simons Reviews - 7,416 Review - 9.1/10
2022
Winner
Circle of
Excellence
2 years
Ross-Simons Rating
Overall Satisfaction | 9.1 /10 |
---|---|
Would Shop Here Again | 9.2 /10 |
Likelihood to Recommend | 9.2 /10 |
Product Selection | 9.5 /10 |
Ease of Finding | 9.4 /10 |
Checkout Satisfaction | 9.3 /10 |
Product Met Expectations | 8.8 /10 |
On-Time Delivery | 9.6 /10 |
Satisfaction with Customer Support | 9.2 /10 |
9.1out of 10
Would Shop Here Again:
9.2out of 10
Likelihood To Recommend:
9.2out of 10
Overall Rating | Past 3 Months | Past Month |
---|---|---|
Positive | 85% | 100% |
Neutral | 9% | 0% |
Negative | 6% | 0% |
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.4 out of 10
Design of Site
Satisfaction with the look and design of the site
9.5 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.3 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.5 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.5 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.6 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.2 out of 10
Shipping Charges
Satisfaction with shipping charges
9.6 out of 10
Variety of Shipping Options
Desired shipping options were available
9.6 out of 10
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.6 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.7 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
8.8 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.2 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.7 out of 10
Returns Process
Satisfaction with the returns process
6.9 out of 10
Recent Reviews for Ross-Simons
Showing 561 - 580 of 7,416
Online Shopper
Site Experience Feedback
Aug 09, 2024
Easy to use
- Overall Rating: 7
- Would Shop Here Again: 8
- Likelihood To Recommend: 7
- Full ratings for this review »
From Ross-Simons
We're happy you found the website easy to use.
Redhawk
Site Experience Feedback
Aug 09, 2024
The check out was difficult. This site wouldn't accept the address that pay pal sent . Because it had a po box and a street address. Then this site wouldn't let me change it . You should fix that.
- Overall Rating: 7
- Would Shop Here Again: 7
- Likelihood To Recommend: 7
- Full ratings for this review »
From Ross-Simons
Some of our pieces cannot be shipped to a PO Box, that is why this address was rejected. We see that we have a street address on your order, where the earrings are being shipped. Thank you for choosing Ross-Simons!
Online Shopper
Site Experience Feedback
Aug 09, 2024
Good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
none
Site Experience Feedback
Aug 09, 2024
All Good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Steve
Site Experience Feedback
Aug 09, 2024
Easy, excellent,
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
dmystified
Post-Delivery Feedback
Aug 09, 2024
love my ring
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Kim R.
Site Experience Feedback
Aug 09, 2024
I was looking for a particular style of ring. I always check Ross Simons first, and I found what I wanted.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From Ross-Simons
We're happy you found the ring you were looking for. Enjoy wearing it.
Horrible Signature Required in Person ecperience
Site Experience Feedback
Jul 14, 2024
There was a 25% off coupon and this would have helped me tremendously.
- Overall Rating: 7
- Would Shop Here Again: N/A
- Likelihood To Recommend: 9
- Full ratings for this review »
Horrible Signature Required in Person ecperience
Post-Delivery Feedback
Aug 09, 2024
The experience with Ross Simons was vwry difficult on delivery of my order. Ross Simons should forewarn customers that if order is over $1000, that an in-person signature w UPS is required. I work over 90 hours a week and could not cone home to sign. If I had know at time of online order, I could broken down my order into totals smaller than $1000. Ms. Anna Baressa, Ross Simons Customer service, had to work very hard to get my order (a total of 5 or 6 packages which did not ecceed $600 in any package) delivered to a UPS store without an additional delivery fee. UPS store wanted to charge me an extra $5 per package. Ms. Anna Baressa was the only redeeming factor in a stressful, time-consuming and horrible experience. A big thanks to Ms. Anna for all of her help.
- Overall Rating: 2
- Would Shop Here Again: N/A
- Likelihood To Recommend: 1
- On Time Delivery: 1
- Customer Support: 1
- Full ratings for this review »
From Ross-Simons
There are some items that may not be discounted as we carry them at the lowest price possible for our customers. Please check the details of the promotion and those will be listed.
Satisfied shopper
Site Experience Feedback
Aug 09, 2024
easy and good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Nena
Site Experience Feedback
Aug 09, 2024
What I love most about Ross Simon is the quality, the price, and they offer unique pieces of jewelry as well as more common items.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From Ross-Simons
Thank you for the great review!
Conzochar
Site Experience Feedback
Aug 09, 2024
I’ve always been happy with my purchases. My purchase arrives wonderfully packed and in quick time.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From Ross-Simons
Thank you for being a valued customer, we look forward to shopping with you again!
Ms. C
Site Experience Feedback
Jul 29, 2024
My overall interaction with your website was great.
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Ms. C
Post-Delivery Feedback
Aug 09, 2024
The bangle that I had purchased was not a solid metal it was easy to get damaged. The bangle felt like a piece of aluminum foil.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 9
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
Pink
Post-Delivery Feedback
Aug 09, 2024
In addition to loving my pelican earrings, the packaging was lovely and a nice touch.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
CMN
Site Experience Feedback
Jul 31, 2024
I had to enter payment information in mutiple times. I’m sure I missed something but it did not highlight what I had missed, just reverted back to no information entered. Something to consider going forward. I like a red highlight or asterisk on the information I failed to provide.
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
CMN
Post-Delivery Feedback
Aug 09, 2024
Always good quality from Ross Simons.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
Email address
Site Experience Feedback
Aug 08, 2024
As I filled it all out it kept telling me I had not included my email address
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From Ross-Simons
Sometimes, if there is a blank space left in front of the email, it will trigger an error message. Try deleting everything from the box and re-enter, that should work.
Online Shopper
Site Experience Feedback
Aug 08, 2024
Great site & service!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Satisfied customer
Site Experience Feedback
Aug 08, 2024
Everything was just as described and fit perfectly. A little surprised when I tried to find my previous order it said they show no purchase history for me and since I was ordering the same item only in a smaller size I had to search through everything to find it. Hope they keep this one.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
irene
Site Experience Feedback
Jul 17, 2024
great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
irene
Post-Delivery Feedback
Aug 08, 2024
Have been a customer for several and always received great service.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
From Ross-Simons
We are glad you found our website great. This is what we aim for with all of our customers.
Donna
Site Experience Feedback
Aug 08, 2024
I like to shop online when I have time and hold the items in my wish list until I’m ready to purchase. The coupon and special ‘codes’ can be confusing.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
- Full ratings for this review »
From Ross-Simons
We understand at times there may be several promotions running at the same time. When this happens, and you want to know which is the best to use, please feel free to call us direct at 1-800-556-7376 and we will be happy to assist...
Read full response »JG
Site Experience Feedback
Aug 08, 2024
I was delighted to find white gold earrings in a nice size and I appreciate the 10% discount.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From Ross-Simons
We're happy you found the earrings you were looking for. Enjoy wearing them.