Ross-Simons Reviews - 7,463 Review - 9.1/10
2022
Winner
Circle of
Excellence
2 years
Ross-Simons Rating
Overall Satisfaction | 9.1 /10 |
---|---|
Would Shop Here Again | 9.2 /10 |
Likelihood to Recommend | 9.3 /10 |
Product Selection | 9.5 /10 |
Ease of Finding | 9.3 /10 |
Checkout Satisfaction | 9.3 /10 |
Product Met Expectations | 8.8 /10 |
On-Time Delivery | 9.7 /10 |
Satisfaction with Customer Support | 9.2 /10 |
9.1out of 10
Would Shop Here Again:
9.2out of 10
Likelihood To Recommend:
9.3out of 10
Overall Rating | Past 3 Months | Past Month |
---|---|---|
Positive | 85% | 100% |
Neutral | 9% | 0% |
Negative | 6% | 0% |
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.3 out of 10
Design of Site
Satisfaction with the look and design of the site
9.4 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.3 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.5 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.4 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.6 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.2 out of 10
Shipping Charges
Satisfaction with shipping charges
9.5 out of 10
Variety of Shipping Options
Desired shipping options were available
9.6 out of 10
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.7 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.7 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
8.8 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.2 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.6 out of 10
Returns Process
Satisfaction with the returns process
6.9 out of 10
Recent Reviews for Ross-Simons
Showing 21 - 40 of 7,463
Pam
Site Experience Feedback
Aug 30, 2024
Wish it was easier to pull up the discount code. Thank goodness I had taken a screen shot of it.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Pam
Post-Delivery Feedback
Sep 13, 2024
I like the magnetic clasp. It is so much easier to change bracelets. I was surprised at how strong the magnets are.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 9
- Full ratings for this review »
From Ross-Simons
The weekly promotional code is already listed in your shopping cart and will affect the price of your items if discountable.
DARJO
Site Experience Feedback
Sep 03, 2024
I've purchased from your company in the past and I usually find exactly what I am looking for at a very reasonable price. The service is always reliable and the products are always as described.
- Overall Rating: 9
- Would Shop Here Again: 8
- Likelihood To Recommend: 10
- Full ratings for this review »
DARJO
Post-Delivery Feedback
Sep 12, 2024
My birthday is Friday 13th and I always try to buy myself something special. I had gone into a local jewelry store and ended up purchasing a "lab created" blue and white sapphire bracelet. I wasn't pleased with my decision. As I was looking at various shops in my "Favorites List" I came across you. (A friend had recommended you to me years ago and I have purchased some items from you.) When I saw this bracelet I ended up ordering, I purchased it immediately. It was easily half the price and TWICE THE LOOK as the one I'd purchased at the jewelry store. I just received it today and I have it on and it is just FANTASTIC. Because the price was so reasonable, I felt comfortable in purchasing it. THANK YOU!! It's hard to find a store with good products and good customer service, too!!!
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
From Ross-Simons
We are happy with your positive shopping experiences with Ross-Simons.
Online Shopper
Post-Delivery Feedback
Sep 12, 2024
The item was promptly sent. Unfortunately, it was too small so I had to send it back. I had to pay for shipping to return the item, and would have preferred that it was as simple as an Amazon return
- Overall Rating: 9
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Walter D
Site Experience Feedback
Aug 30, 2024
Ive had bad experiences with zales and kays with shipping and quality and customer service. I havent had any trouble with shipping and recieving my packages with Ross Simon and the quality seems better. I was with zales and kays for over 12 years, and it just got worse over time. So far Ross has met and exceeded my expectations. And i plan on staying in the foreseeable future with Ross Simon..
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Walter D
Post-Delivery Feedback
Sep 12, 2024
Everything was great until UPS delivered my package to the wrong apartment.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
From Ross-Simons
We're glad you are happy shopping with us. We appreciate your business and kind words.
MariettaH
Post-Delivery Feedback
Sep 11, 2024
Was not sure if I would like the last pair of earrings would look on me but I knew if I was not thrilled, there would be no problem returning them. My last purchase was a pair of 14k rings that I exchanged for a better fit. No problem. Great customer service.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Azar
Site Experience Feedback
Aug 23, 2024
Great - but wanted to apply discount refresh didn't allow me
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Azar
Post-Delivery Feedback
Sep 11, 2024
I’ve purchased from Ross Simons for over 35 years love their products always The best quality Thank you for Ross Simons
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Online Shopper
Post-Delivery Feedback
Sep 11, 2024
Beautiful pieces. Love the selections.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 9
- On Time Delivery: 8
- Customer Support: N/A
- Full ratings for this review »
Sandy
Site Experience Feedback
Aug 29, 2024
Fairly easy to navigate.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Sandy
Post-Delivery Feedback
Sep 11, 2024
I was very disappointed with the weight of the bracelet. It appeared much larger and thicker online than the real product.
- Overall Rating: 5
- Would Shop Here Again: N/A
- Likelihood To Recommend: 7
- On Time Delivery: 9
- Customer Support: 1
- Full ratings for this review »
Deb
Site Experience Feedback
Aug 29, 2024
It was easy to find the item I ordered. I remembered it from last year. I was able to get the clearance price. It was quite a reduction.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Deb
Post-Delivery Feedback
Sep 11, 2024
I purchased an Itallian enameled fall leaf ring. I just love it. The size was perfect.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
Online Shopper
Post-Delivery Feedback
Sep 11, 2024
The earrings were damaged, one hinge didn't work correctly. I tried to start the return process but didn't know the return label was meant to be printed. I don't have a printer. I then called customer service to ask for a return label to be sent so that I didn't have to pay postage to return a defective item. The rep constantly interrupted me and told me the return label was not postage-free, when the one online clearly showed that it was. The rep finally agreed that a return label could be mailed to me, but it would take 7-10 business days. I accepted that. I've been a loyal customer for many years and was disappointed with the earrings I received. I was more disappointed with my customer service experience. I may be more leery about ordering in the future.
- Overall Rating: 4
- Would Shop Here Again: N/A
- Likelihood To Recommend: 7
- On Time Delivery: 9
- Customer Support: 3
- Full ratings for this review »
Rainy
Site Experience Feedback
Sep 02, 2024
Excellent shopping experience, very easy to find exactly what I was looking for.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Rainy
Post-Delivery Feedback
Sep 11, 2024
Found exactly what I was looking for. Great shopping experience.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
From Ross-Simons
We're happy with your positive shopping experience!
Single and happy
Site Experience Feedback
Sep 02, 2024
I’ve been very happy with all items I’ve ordered from your company.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 8
- Full ratings for this review »
Single and happy
Post-Delivery Feedback
Sep 10, 2024
I’ve ordered other pieces from your company and very satisfied with my purchases!
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 6
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
From Ross-Simons
We're glad to hear you're happy with your purchases.
VANGIE
Site Experience Feedback
Aug 31, 2024
JUST FINE
- Overall Rating: 5
- Would Shop Here Again: 5
- Likelihood To Recommend: 5
- Full ratings for this review »
Gracie
Site Experience Feedback
Aug 28, 2024
Beautiful jewelry! Unique, not all will have
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Gracie
Post-Delivery Feedback
Sep 10, 2024
Very pleased with the 4 pieces of jewelry I purchased .great quality,eye catching. Happy
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
Franzl
Site Experience Feedback
Aug 31, 2024
Easy to use.On some websites you have to jump through hoops to get to placing an order.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
Franzl
Post-Delivery Feedback
Sep 10, 2024
I'm a retired goldsmith,designer,benchjeweler.It is so nice to just order pieces.No more waxes to make etc..Just go on the PC and order.The quality is good,that's why I come back time after time.
- Overall Rating: 9
- Would Shop Here Again: N/A
- Likelihood To Recommend: 9
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
Renee
Site Experience Feedback
Sep 02, 2024
I was disappointed when I could not find the RED and BLUE gold enamel earrings on your email add to me.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Renee
Post-Delivery Feedback
Sep 10, 2024
Jewelry is always packaged beautifully. Sometimes over priced for the product quality itself, however.
- Overall Rating: 9
- Would Shop Here Again: N/A
- Likelihood To Recommend: 9
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
From Ross-Simons
The item number for all of our pieces will be included in any of the ads that we send to you. If you are having difficulty finding that pair, call us direct at 800-556-7376 and we will be happy to assist.
NancyB
Site Experience Feedback
Aug 29, 2024
great prices on great products
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Bob
Site Experience Feedback
Sep 01, 2024
Overall very good experience. Product line, very competitive pricing, great website and ease of ordering and payment options.
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
Bob
Post-Delivery Feedback
Sep 09, 2024
Order arrived on time. I thought it was for my spouse and wasn't expecting it till 9-11. All is good. Thanks, she was thrilled.
- Overall Rating: 9
- Would Shop Here Again: N/A
- Likelihood To Recommend: 8
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
From Ross-Simons
We're happy you had a good shopping experience!
EG
Site Experience Feedback
Aug 30, 2024
Website somewhat slow to indicate how/ when to move onto next step to get to checkout
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
- Full ratings for this review »
EG
Post-Delivery Feedback
Sep 09, 2024
Very satisfied with the product and how it was packaged
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
From Ross-Simons
We regret that your computer was slow to load the checkout process but are glad that you were able to checkout successfully. We hope you love the earrings!
Cmor
Site Experience Feedback
Aug 30, 2024
Love love love Ross Simons! I have purchased jewelry as gifts for my friends from the clearance section when I used to just give them pampering items for the same expenditures. The selections are endless such that there is something for everyone.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Cmor
Post-Delivery Feedback
Sep 09, 2024
I love the multi-stoned bracelet which matches my necklace. It is so dainty and feminine. The paw bollo bracelet is for my animal loving friend. I'm sure she'll love it. The opal ring is for me. I don't have many opal pieces and this one is beautiful. The opals glow around the blue topaz, each complementing the other. R/S makes it so easy to shop for unique jewelry at reasonable prices.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »