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Ross-Simons Reviews - 7,463 Review - 9.1/10

Nov 27, 2024
Ross-Simons offers a value priced selection of fine jewelry, famous name tableware, collectibles, gifts, furniture and more. Jewelry selections range from sterling silver to platinum and diamonds, watches, rings, bracelets, necklaces and gems, plus designer jewelry. Ross-Simons offers prices at up to 70% below comparable retailers. 100% Satisfaction Guaranteed. Free Shipping. Fabulous Jewelry ? Great Prices - Since 1952.
Circle of Excellence - Ross-Simons

2022
Winner

Circle of
Excellence

2 years

Ross-Simons Rating

Rating
Overall Satisfaction9.1 /10
Would Shop Here Again9.2 /10
Likelihood to Recommend9.3 /10
Product Selection9.5 /10
Ease of Finding9.3 /10
Checkout Satisfaction9.3 /10
Product Met Expectations8.8 /10
On-Time Delivery9.7 /10
Satisfaction with Customer Support9.2 /10
Overall Satisfaction:
 

9.1out of 10


Would Shop Here Again:

 

9.2out of 10


Likelihood To Recommend:

 

9.3out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

85%100%

Neutral

9%0%

Negative

6%0%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.3 out of 10

Design of Site

Satisfaction with the look and design of the site

9.4 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.3 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.5 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.4 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.6 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.2 out of 10

Shipping Charges

Satisfaction with shipping charges

9.5 out of 10

Variety of Shipping Options

Desired shipping options were available

9.6 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.7 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.7 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

8.8 out of 10

Customer Support

Satisfaction with assisted or self-service help

9.2 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.6 out of 10

Returns Process

Satisfaction with the returns process

6.9 out of 10

Recent Reviews for Ross-Simons

Showing 21 - 40 of 7,463

Pam

Site Experience Feedback

Aug 30, 2024

Wish it was easier to pull up the discount code. Thank goodness I had taken a screen shot of it.


Post-Delivery Feedback

Sep 13, 2024

I like the magnetic clasp. It is so much easier to change bracelets. I was surprised at how strong the magnets are.

From Ross-Simons

The weekly promotional code is already listed in your shopping cart and will affect the price of your items if discountable.

DARJO

Site Experience Feedback

Sep 03, 2024

I've purchased from your company in the past and I usually find exactly what I am looking for at a very reasonable price. The service is always reliable and the products are always as described.


Post-Delivery Feedback

Sep 12, 2024

My birthday is Friday 13th and I always try to buy myself something special. I had gone into a local jewelry store and ended up purchasing a "lab created" blue and white sapphire bracelet. I wasn't pleased with my decision. As I was looking at various shops in my "Favorites List" I came across you. (A friend had recommended you to me years ago and I have purchased some items from you.) When I saw this bracelet I ended up ordering, I purchased it immediately. It was easily half the price and TWICE THE LOOK as the one I'd purchased at the jewelry store. I just received it today and I have it on and it is just FANTASTIC. Because the price was so reasonable, I felt comfortable in purchasing it. THANK YOU!! It's hard to find a store with good products and good customer service, too!!!

From Ross-Simons

We are happy with your positive shopping experiences with Ross-Simons.

Online Shopper

Post-Delivery Feedback

Sep 12, 2024

The item was promptly sent. Unfortunately, it was too small so I had to send it back. I had to pay for shipping to return the item, and would have preferred that it was as simple as an Amazon return

Walter D

Site Experience Feedback

Aug 30, 2024

Ive had bad experiences with zales and kays with shipping and quality and customer service. I havent had any trouble with shipping and recieving my packages with Ross Simon and the quality seems better. I was with zales and kays for over 12 years, and it just got worse over time. So far Ross has met and exceeded my expectations. And i plan on staying in the foreseeable future with Ross Simon..


Post-Delivery Feedback

Sep 12, 2024

Everything was great until UPS delivered my package to the wrong apartment.

From Ross-Simons

We're glad you are happy shopping with us. We appreciate your business and kind words.

MariettaH

Post-Delivery Feedback

Sep 11, 2024

Was not sure if I would like the last pair of earrings would look on me but I knew if I was not thrilled, there would be no problem returning them. My last purchase was a pair of 14k rings that I exchanged for a better fit. No problem. Great customer service.

Azar

Site Experience Feedback

Aug 23, 2024

Great - but wanted to apply discount refresh didn't allow me


Post-Delivery Feedback

Sep 11, 2024

I’ve purchased from Ross Simons for over 35 years love their products always The best quality Thank you for Ross Simons

Online Shopper

Post-Delivery Feedback

Sep 11, 2024

Beautiful pieces. Love the selections.

Sandy

Site Experience Feedback

Aug 29, 2024

Fairly easy to navigate.


Post-Delivery Feedback

Sep 11, 2024

I was very disappointed with the weight of the bracelet. It appeared much larger and thicker online than the real product.

Deb

Site Experience Feedback

Aug 29, 2024

It was easy to find the item I ordered. I remembered it from last year. I was able to get the clearance price. It was quite a reduction.


Post-Delivery Feedback

Sep 11, 2024

I purchased an Itallian enameled fall leaf ring. I just love it. The size was perfect.

Online Shopper

Post-Delivery Feedback

Sep 11, 2024

The earrings were damaged, one hinge didn't work correctly. I tried to start the return process but didn't know the return label was meant to be printed. I don't have a printer. I then called customer service to ask for a return label to be sent so that I didn't have to pay postage to return a defective item. The rep constantly interrupted me and told me the return label was not postage-free, when the one online clearly showed that it was. The rep finally agreed that a return label could be mailed to me, but it would take 7-10 business days. I accepted that. I've been a loyal customer for many years and was disappointed with the earrings I received. I was more disappointed with my customer service experience. I may be more leery about ordering in the future.

Rainy

Site Experience Feedback

Sep 02, 2024

Excellent shopping experience, very easy to find exactly what I was looking for.


Post-Delivery Feedback

Sep 11, 2024

Found exactly what I was looking for. Great shopping experience.

From Ross-Simons

We're happy with your positive shopping experience!

Single and happy

Site Experience Feedback

Sep 02, 2024

I’ve been very happy with all items I’ve ordered from your company.


Post-Delivery Feedback

Sep 10, 2024

I’ve ordered other pieces from your company and very satisfied with my purchases!

From Ross-Simons

We're glad to hear you're happy with your purchases.

VANGIE

Site Experience Feedback

Aug 31, 2024

JUST FINE

Gracie

Site Experience Feedback

Aug 28, 2024

Beautiful jewelry! Unique, not all will have


Post-Delivery Feedback

Sep 10, 2024

Very pleased with the 4 pieces of jewelry I purchased .great quality,eye catching. Happy

Franzl

Site Experience Feedback

Aug 31, 2024

Easy to use.On some websites you have to jump through hoops to get to placing an order.


Post-Delivery Feedback

Sep 10, 2024

I'm a retired goldsmith,designer,benchjeweler.It is so nice to just order pieces.No more waxes to make etc..Just go on the PC and order.The quality is good,that's why I come back time after time.

Renee

Site Experience Feedback

Sep 02, 2024

I was disappointed when I could not find the RED and BLUE gold enamel earrings on your email add to me.


Post-Delivery Feedback

Sep 10, 2024

Jewelry is always packaged beautifully. Sometimes over priced for the product quality itself, however.

From Ross-Simons

The item number for all of our pieces will be included in any of the ads that we send to you. If you are having difficulty finding that pair, call us direct at 800-556-7376 and we will be happy to assist.

NancyB

Site Experience Feedback

Aug 29, 2024

great prices on great products

Bob

Site Experience Feedback

Sep 01, 2024

Overall very good experience. Product line, very competitive pricing, great website and ease of ordering and payment options.


Post-Delivery Feedback

Sep 09, 2024

Order arrived on time. I thought it was for my spouse and wasn't expecting it till 9-11. All is good. Thanks, she was thrilled.

From Ross-Simons

We're happy you had a good shopping experience!

EG

Site Experience Feedback

Aug 30, 2024

Website somewhat slow to indicate how/ when to move onto next step to get to checkout


Post-Delivery Feedback

Sep 09, 2024

Very satisfied with the product and how it was packaged

From Ross-Simons

We regret that your computer was slow to load the checkout process but are glad that you were able to checkout successfully. We hope you love the earrings!

Cmor

Site Experience Feedback

Aug 30, 2024

Love love love Ross Simons! I have purchased jewelry as gifts for my friends from the clearance section when I used to just give them pampering items for the same expenditures. The selections are endless such that there is something for everyone.


Post-Delivery Feedback

Sep 09, 2024

I love the multi-stoned bracelet which matches my necklace. It is so dainty and feminine. The paw bollo bracelet is for my animal loving friend. I'm sure she'll love it. The opal ring is for me. I don't have many opal pieces and this one is beautiful. The opals glow around the blue topaz, each complementing the other. R/S makes it so easy to shop for unique jewelry at reasonable prices.