Ross-Simons Reviews - 7,416 Review - 9.1/10
2022
Winner
Circle of
Excellence
2 years
Ross-Simons Rating
Overall Satisfaction | 9.1 /10 |
---|---|
Would Shop Here Again | 9.2 /10 |
Likelihood to Recommend | 9.2 /10 |
Product Selection | 9.5 /10 |
Ease of Finding | 9.4 /10 |
Checkout Satisfaction | 9.3 /10 |
Product Met Expectations | 8.8 /10 |
On-Time Delivery | 9.6 /10 |
Satisfaction with Customer Support | 9.2 /10 |
9.1out of 10
Would Shop Here Again:
9.2out of 10
Likelihood To Recommend:
9.2out of 10
Overall Rating | Past 3 Months | Past Month |
---|---|---|
Positive | 85% | 100% |
Neutral | 9% | 0% |
Negative | 6% | 0% |
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.4 out of 10
Design of Site
Satisfaction with the look and design of the site
9.5 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.3 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.5 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.5 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.6 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.2 out of 10
Shipping Charges
Satisfaction with shipping charges
9.6 out of 10
Variety of Shipping Options
Desired shipping options were available
9.6 out of 10
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.6 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.7 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
8.8 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.2 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.7 out of 10
Returns Process
Satisfaction with the returns process
6.9 out of 10
Recent Reviews for Ross-Simons
Showing 541 - 560 of 7,416
Maggie
Site Experience Feedback
Aug 10, 2024
no issues
- Overall Rating: 9
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Aug 10, 2024
User friendly website. Large selection of products. Good experience with other purchases.
- Overall Rating: N/A
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- Full ratings for this review »
Meg
Site Experience Feedback
Aug 10, 2024
I always enjoy looking at items on sale. I’m encouraging my son to purchase gifts for his significant other from here
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Aug 10, 2024
I am exchanging a shorter necklace I just purchased. I was sorry it took so long to deliver the one you just sent me. I hope the replacement comes sooner.
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 7
- Full ratings for this review »
Jassedai
Site Experience Feedback
Aug 10, 2024
Arrangement of checkout panels is confusing, and I DO A LOT of online shopping.
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 8
- Full ratings for this review »
From Ross-Simons
We are sorry the arrangement at the checkout panel was confusing to you. We are constantly trying to improve the shopping experience for our customer and appreciate your suggestion.
mahajo
Site Experience Feedback
Aug 10, 2024
No details
- Overall Rating: 5
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Dee
Site Experience Feedback
Aug 10, 2024
It's easy to order and purchase. Love their products.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Aqualady
Site Experience Feedback
Aug 04, 2024
Very easy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Aqualady
Post-Delivery Feedback
Aug 10, 2024
You really need to check out the wonderful sleep earrings from Ross-Simon’s. They are very easy to put in your ear they stay in and very easy to sleep in. I also purchased an anklet that is 18k gold over sterling silver which is beautiful. Check them out!
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
Happygirl
Site Experience Feedback
Aug 02, 2024
I absolutely love the quality and variety of your website! About 3 years ago I purchased a Italian rope gold bracelet. After only wearing it for less than a month it turned green!! Ross Simon's customer service representative was very apologetic and I received another bracelet. No questions asked.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Happygirl
Post-Delivery Feedback
Aug 10, 2024
Had to return for a size 7 ring instead of the size 6 I ordered. Product returned via UPS 8/10/2024. Expecting to receive the size 7 ring promptly. Thank you
- Overall Rating: 9
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Mia
Site Experience Feedback
Aug 10, 2024
It was good; I did talk to a cs because my phone # was wrong. Once I put in the correct one, all was fine.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Clarinka
Site Experience Feedback
Aug 10, 2024
The design was beautiful. Exactly what I wanted. And price relatively cheap compared to other online purveyors.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Elthomp
Site Experience Feedback
Aug 10, 2024
easy to find the item, which I originally saw in an ad on facebook, thought over, and then decided I like it enough to order for myself!
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Post-Delivery Feedback
Aug 10, 2024
I purchased a pair of earrings I saw online. They were sent in a timely manner & I love them.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
New Shopper
Site Experience Feedback
Aug 10, 2024
I like the layout. It’s easy to use except when I want to make a change of any kind. Your site blocks me to deselecting, it blocks from making and when attempting to complete the transaction it will not allow me to deselect an offered protection plan. At this point I cannot proceed to make a purchase. This is frustrating, time consuming, unnecessary and annoying. Every time it happens I think about shopping someplace else where shopping is easier and the Gold is comparable in styles and price without hassle to purchase and plan. I have insurance coverage. I need my receipt and description of my jewelry to make a claim. Repairs are reasonably priced. I appreciate this opportunity to express concerns. Lastly, my shopping with Ross and Simmons in my first order was complete or so I thought. It use my first time shopping with them. I purchased and pendant that was shown suspended on a chain and assumed I would get the chain too with the Crucifix purchased. It did not come with the pendant as it appeared in the photo, so I was disappointed and decided to purchase this chain ordered today so that I can wear my Crucifix. Thank you.
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
- Full ratings for this review »
Deb
Site Experience Feedback
Aug 10, 2024
Always pleased with my purchases
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
MaddKat
Site Experience Feedback
Aug 10, 2024
Easy website. No complaints. You can fill out an order, go away, think about it , when you come back , order is still there for you to either , delete , add, or cancel . Works out well. Like that I do not have to look everything up again & re enter it 😉
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
- Full ratings for this review »
Adventurer
Site Experience Feedback
Aug 10, 2024
Such a tremendous selection of beautiful items, and purchasing could not have been easier. Thank you!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Aug 10, 2024
All the citrine and amethyst earrings I ordered last time have great color and sparkle--my neighbor girls' birthstones. I've been planning on ordering citrine and amethyst studs mounted in gold, but didn't like seeing them going from $299 to $399 (and the pendant necklaces that include white topaz that are a close match went up from $1046 to nearly $1400.) I also want to order the same studs and 5 stone necklace set in amethyst when it is available again.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
From Ross-Simons
We see that you received excellent deals on your current order of Citrine, White Topaz and Amethyst pieces. While we cannot control the increase in the wholesale prices of the pieces, we always still try to offer all of our piece...
Read full response »Online Shopper
Site Experience Feedback
Aug 09, 2024
Easily found the ring I’ve been wanting for awhile.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From Ross-Simons
We're happy you found the perfect ring. Enjoy!
Cate
Post-Delivery Feedback
Aug 09, 2024
I brought a ruby’s earring for my sister’s birthday and the delivery date changed. The lady at customer service was incredibly helpful. The item arrived on time.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »