Home > Apparel & Accessories > Ross-Simons

Ross-Simons Reviews - 7,416 Review - 9.1/10

Nov 28, 2024
Ross-Simons offers a value priced selection of fine jewelry, famous name tableware, collectibles, gifts, furniture and more. Jewelry selections range from sterling silver to platinum and diamonds, watches, rings, bracelets, necklaces and gems, plus designer jewelry. Ross-Simons offers prices at up to 70% below comparable retailers. 100% Satisfaction Guaranteed. Free Shipping. Fabulous Jewelry ? Great Prices - Since 1952.
Circle of Excellence - Ross-Simons

2022
Winner

Circle of
Excellence

2 years

Ross-Simons Rating

Rating
Overall Satisfaction9.1 /10
Would Shop Here Again9.2 /10
Likelihood to Recommend9.2 /10
Product Selection9.5 /10
Ease of Finding9.4 /10
Checkout Satisfaction9.3 /10
Product Met Expectations8.8 /10
On-Time Delivery9.6 /10
Satisfaction with Customer Support9.2 /10
Overall Satisfaction:
 

9.1out of 10


Would Shop Here Again:

 

9.2out of 10


Likelihood To Recommend:

 

9.2out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

85%100%

Neutral

9%0%

Negative

6%0%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.4 out of 10

Design of Site

Satisfaction with the look and design of the site

9.5 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.3 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.5 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.5 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.6 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.2 out of 10

Shipping Charges

Satisfaction with shipping charges

9.6 out of 10

Variety of Shipping Options

Desired shipping options were available

9.6 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.6 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.7 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

8.8 out of 10

Customer Support

Satisfaction with assisted or self-service help

9.2 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.7 out of 10

Returns Process

Satisfaction with the returns process

6.9 out of 10

Recent Reviews for Ross-Simons

Showing 541 - 560 of 7,416

Maggie

Site Experience Feedback

Aug 10, 2024

no issues

Online Shopper

Site Experience Feedback

Aug 10, 2024

User friendly website. Large selection of products. Good experience with other purchases.

Meg

Site Experience Feedback

Aug 10, 2024

I always enjoy looking at items on sale. I’m encouraging my son to purchase gifts for his significant other from here

Online Shopper

Site Experience Feedback

Aug 10, 2024

I am exchanging a shorter necklace I just purchased. I was sorry it took so long to deliver the one you just sent me. I hope the replacement comes sooner.

Jassedai

Site Experience Feedback

Aug 10, 2024

Arrangement of checkout panels is confusing, and I DO A LOT of online shopping.

From Ross-Simons

We are sorry the arrangement at the checkout panel was confusing to you. We are constantly trying to improve the shopping experience for our customer and appreciate your suggestion.

mahajo

Site Experience Feedback

Aug 10, 2024

No details

Dee

Site Experience Feedback

Aug 10, 2024

It's easy to order and purchase. Love their products.

Aqualady

Site Experience Feedback

Aug 04, 2024

Very easy


Post-Delivery Feedback

Aug 10, 2024

You really need to check out the wonderful sleep earrings from Ross-Simon’s. They are very easy to put in your ear they stay in and very easy to sleep in. I also purchased an anklet that is 18k gold over sterling silver which is beautiful. Check them out!

Happygirl

Site Experience Feedback

Aug 02, 2024

I absolutely love the quality and variety of your website! About 3 years ago I purchased a Italian rope gold bracelet. After only wearing it for less than a month it turned green!! Ross Simon's customer service representative was very apologetic and I received another bracelet. No questions asked.


Post-Delivery Feedback

Aug 10, 2024

Had to return for a size 7 ring instead of the size 6 I ordered. Product returned via UPS 8/10/2024. Expecting to receive the size 7 ring promptly. Thank you

Mia

Site Experience Feedback

Aug 10, 2024

It was good; I did talk to a cs because my phone # was wrong. Once I put in the correct one, all was fine.

Clarinka

Site Experience Feedback

Aug 10, 2024

The design was beautiful. Exactly what I wanted. And price relatively cheap compared to other online purveyors.

Elthomp

Site Experience Feedback

Aug 10, 2024

easy to find the item, which I originally saw in an ad on facebook, thought over, and then decided I like it enough to order for myself!

Online Shopper

Post-Delivery Feedback

Aug 10, 2024

I purchased a pair of earrings I saw online. They were sent in a timely manner & I love them.

New Shopper

Site Experience Feedback

Aug 10, 2024

I like the layout. It’s easy to use except when I want to make a change of any kind. Your site blocks me to deselecting, it blocks from making and when attempting to complete the transaction it will not allow me to deselect an offered protection plan. At this point I cannot proceed to make a purchase. This is frustrating, time consuming, unnecessary and annoying. Every time it happens I think about shopping someplace else where shopping is easier and the Gold is comparable in styles and price without hassle to purchase and plan. I have insurance coverage. I need my receipt and description of my jewelry to make a claim. Repairs are reasonably priced. I appreciate this opportunity to express concerns. Lastly, my shopping with Ross and Simmons in my first order was complete or so I thought. It use my first time shopping with them. I purchased and pendant that was shown suspended on a chain and assumed I would get the chain too with the Crucifix purchased. It did not come with the pendant as it appeared in the photo, so I was disappointed and decided to purchase this chain ordered today so that I can wear my Crucifix. Thank you.

Deb

Site Experience Feedback

Aug 10, 2024

Always pleased with my purchases

MaddKat

Site Experience Feedback

Aug 10, 2024

Easy website. No complaints. You can fill out an order, go away, think about it , when you come back , order is still there for you to either , delete , add, or cancel . Works out well. Like that I do not have to look everything up again & re enter it 😉

Adventurer

Site Experience Feedback

Aug 10, 2024

Such a tremendous selection of beautiful items, and purchasing could not have been easier. Thank you!

Online Shopper

Site Experience Feedback

Aug 10, 2024

All the citrine and amethyst earrings I ordered last time have great color and sparkle--my neighbor girls' birthstones. I've been planning on ordering citrine and amethyst studs mounted in gold, but didn't like seeing them going from $299 to $399 (and the pendant necklaces that include white topaz that are a close match went up from $1046 to nearly $1400.) I also want to order the same studs and 5 stone necklace set in amethyst when it is available again.

From Ross-Simons

We see that you received excellent deals on your current order of Citrine, White Topaz and Amethyst pieces. While we cannot control the increase in the wholesale prices of the pieces, we always still try to offer all of our piece...

Read full response »

Online Shopper

Site Experience Feedback

Aug 09, 2024

Easily found the ring I’ve been wanting for awhile.

From Ross-Simons

We're happy you found the perfect ring. Enjoy!

Cate

Post-Delivery Feedback

Aug 09, 2024

I brought a ruby’s earring for my sister’s birthday and the delivery date changed. The lady at customer service was incredibly helpful. The item arrived on time.