Home > Apparel & Accessories > Ross-Simons

Ross-Simons Reviews - 7,416 Review - 9.1/10

Nov 27, 2024
Ross-Simons offers a value priced selection of fine jewelry, famous name tableware, collectibles, gifts, furniture and more. Jewelry selections range from sterling silver to platinum and diamonds, watches, rings, bracelets, necklaces and gems, plus designer jewelry. Ross-Simons offers prices at up to 70% below comparable retailers. 100% Satisfaction Guaranteed. Free Shipping. Fabulous Jewelry ? Great Prices - Since 1952.
Circle of Excellence - Ross-Simons

2022
Winner

Circle of
Excellence

2 years

Ross-Simons Rating

Rating
Overall Satisfaction9.1 /10
Would Shop Here Again9.2 /10
Likelihood to Recommend9.2 /10
Product Selection9.5 /10
Ease of Finding9.4 /10
Checkout Satisfaction9.3 /10
Product Met Expectations8.8 /10
On-Time Delivery9.6 /10
Satisfaction with Customer Support9.2 /10
Overall Satisfaction:
 

9.1out of 10


Would Shop Here Again:

 

9.2out of 10


Likelihood To Recommend:

 

9.2out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

85%100%

Neutral

9%0%

Negative

6%0%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.4 out of 10

Design of Site

Satisfaction with the look and design of the site

9.5 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.3 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.5 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.5 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.6 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.2 out of 10

Shipping Charges

Satisfaction with shipping charges

9.6 out of 10

Variety of Shipping Options

Desired shipping options were available

9.6 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.6 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.7 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

8.8 out of 10

Customer Support

Satisfaction with assisted or self-service help

9.2 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.7 out of 10

Returns Process

Satisfaction with the returns process

6.9 out of 10

Recent Reviews for Ross-Simons

Showing 521 - 540 of 7,416

PatriciaAnn

Site Experience Feedback

Aug 12, 2024

It was good today

TheresaH

Site Experience Feedback

Aug 11, 2024

Good selection and beautiful pieces.

Diamondeyes

Site Experience Feedback

Aug 03, 2024

It was fine


Post-Delivery Feedback

Aug 11, 2024

I liked what i saw and ordered it. Im not very savvy so had to figure out how to check out but finally had success. The item arrived in a timely fashion and i am pleased withot. Thank you. I will tell anyone who complements me, where i got the item

Addie

Site Experience Feedback

Aug 11, 2024

All good. Miss your catalogs

michelle

Site Experience Feedback

Aug 11, 2024

i was looking for the paperclip/byzantine bracelet and eventually found it. as a programmer - it would have been nice to have it pop up under search for byzantine also, would like to search 10k through 20k as a whole

From Ross-Simons

If you do type Byzantine into search, all our Byzantine items will come up for you. On the left-hand side where it says Narrow your search, you may then click on the item you as looking for and Gold and the description of the gold...

Read full response »

Online Shopper

Site Experience Feedback

Aug 11, 2024

Lengthy survey

Notme

Site Experience Feedback

Aug 11, 2024

Good

Weezy

Site Experience Feedback

Aug 11, 2024

Excellent

Online Shopper

Site Experience Feedback

Aug 11, 2024

ease of use

SueK

Site Experience Feedback

Aug 11, 2024

The website is easy to operate. Quickly found my navigation way.

LeeLee

Site Experience Feedback

Aug 03, 2024

Putting in what I spent was tricky


Post-Delivery Feedback

Aug 11, 2024

Ordering online was super easy. I got my jewelry quickly. It was nicely packaged and my jewelry was very nice. I will order again!

Teri

Site Experience Feedback

Aug 11, 2024

Found what I was looking for easily

fish

Site Experience Feedback

Aug 01, 2024

easy to shop, easy to purchase

Thomas

Site Experience Feedback

Jul 29, 2024

Good

diamond girl

Site Experience Feedback

Aug 01, 2024

Easy ordering


Post-Delivery Feedback

Aug 11, 2024

earrings were much smaller than expected

Perfect

Site Experience Feedback

Aug 11, 2024

Excellent experience. Easy and great selection.

Linda

Site Experience Feedback

Aug 11, 2024

I found what I was looking for very easily. I particularly like that you show the earrings on a model so that I can get a very good idea of size, especially including length.

MAC

Site Experience Feedback

Aug 10, 2024

Good selection, good prices, and good navigation.

Deb

Site Experience Feedback

Aug 10, 2024

Good quality. Never disappointed yet. My mother always bought Ross-Simon & we loved it. I still make purchases for my daughters and myself!

Vic

Site Experience Feedback

Jul 26, 2024

No issues, I'm excited to get my purchase..... I hope its good quality


Post-Delivery Feedback

Aug 10, 2024

I don't know how this will end....I returned the ring and have not heard back from you folks yet. So we shall see how it turns out. Returning was easy enough. I returned due to poor quality....color was not nice and I could hardly see the copper in it.