Ross-Simons Reviews - 7,416 Review - 9.1/10
2022
Winner
Circle of
Excellence
2 years
Ross-Simons Rating
Overall Satisfaction | 9.1 /10 |
---|---|
Would Shop Here Again | 9.2 /10 |
Likelihood to Recommend | 9.2 /10 |
Product Selection | 9.5 /10 |
Ease of Finding | 9.4 /10 |
Checkout Satisfaction | 9.3 /10 |
Product Met Expectations | 8.8 /10 |
On-Time Delivery | 9.6 /10 |
Satisfaction with Customer Support | 9.2 /10 |
9.1out of 10
Would Shop Here Again:
9.2out of 10
Likelihood To Recommend:
9.2out of 10
Overall Rating | Past 3 Months | Past Month |
---|---|---|
Positive | 85% | 100% |
Neutral | 9% | 0% |
Negative | 6% | 0% |
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.4 out of 10
Design of Site
Satisfaction with the look and design of the site
9.5 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.3 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.5 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.5 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.6 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.2 out of 10
Shipping Charges
Satisfaction with shipping charges
9.6 out of 10
Variety of Shipping Options
Desired shipping options were available
9.6 out of 10
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.6 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.7 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
8.8 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.2 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.7 out of 10
Returns Process
Satisfaction with the returns process
6.9 out of 10
Recent Reviews for Ross-Simons
Showing 521 - 540 of 7,416
PatriciaAnn
Site Experience Feedback
Aug 12, 2024
It was good today
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
TheresaH
Site Experience Feedback
Aug 11, 2024
Good selection and beautiful pieces.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Diamondeyes
Site Experience Feedback
Aug 03, 2024
It was fine
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Diamondeyes
Post-Delivery Feedback
Aug 11, 2024
I liked what i saw and ordered it. Im not very savvy so had to figure out how to check out but finally had success. The item arrived in a timely fashion and i am pleased withot. Thank you. I will tell anyone who complements me, where i got the item
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
Addie
Site Experience Feedback
Aug 11, 2024
All good. Miss your catalogs
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
michelle
Site Experience Feedback
Aug 11, 2024
i was looking for the paperclip/byzantine bracelet and eventually found it. as a programmer - it would have been nice to have it pop up under search for byzantine also, would like to search 10k through 20k as a whole
- Overall Rating: N/A
- Would Shop Here Again: 8
- Likelihood To Recommend: N/A
- Full ratings for this review »
From Ross-Simons
If you do type Byzantine into search, all our Byzantine items will come up for you. On the left-hand side where it says Narrow your search, you may then click on the item you as looking for and Gold and the description of the gold...
Read full response »Online Shopper
Site Experience Feedback
Aug 11, 2024
Lengthy survey
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
- Full ratings for this review »
Notme
Site Experience Feedback
Aug 11, 2024
Good
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
- Full ratings for this review »
Weezy
Site Experience Feedback
Aug 11, 2024
Excellent
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Aug 11, 2024
ease of use
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 8
- Full ratings for this review »
SueK
Site Experience Feedback
Aug 11, 2024
The website is easy to operate. Quickly found my navigation way.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
LeeLee
Site Experience Feedback
Aug 03, 2024
Putting in what I spent was tricky
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
LeeLee
Post-Delivery Feedback
Aug 11, 2024
Ordering online was super easy. I got my jewelry quickly. It was nicely packaged and my jewelry was very nice. I will order again!
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Teri
Site Experience Feedback
Aug 11, 2024
Found what I was looking for easily
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
fish
Site Experience Feedback
Aug 01, 2024
easy to shop, easy to purchase
- Overall Rating: N/A
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Thomas
Site Experience Feedback
Jul 29, 2024
Good
- Overall Rating: 10
- Would Shop Here Again: 8
- Likelihood To Recommend: 10
- Full ratings for this review »
diamond girl
Site Experience Feedback
Aug 01, 2024
Easy ordering
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
diamond girl
Post-Delivery Feedback
Aug 11, 2024
earrings were much smaller than expected
- Overall Rating: 1
- Would Shop Here Again: N/A
- Likelihood To Recommend: 8
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
Perfect
Site Experience Feedback
Aug 11, 2024
Excellent experience. Easy and great selection.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Linda
Site Experience Feedback
Aug 11, 2024
I found what I was looking for very easily. I particularly like that you show the earrings on a model so that I can get a very good idea of size, especially including length.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
MAC
Site Experience Feedback
Aug 10, 2024
Good selection, good prices, and good navigation.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Deb
Site Experience Feedback
Aug 10, 2024
Good quality. Never disappointed yet. My mother always bought Ross-Simon & we loved it. I still make purchases for my daughters and myself!
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 8
- Full ratings for this review »
Vic
Site Experience Feedback
Jul 26, 2024
No issues, I'm excited to get my purchase..... I hope its good quality
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Vic
Post-Delivery Feedback
Aug 10, 2024
I don't know how this will end....I returned the ring and have not heard back from you folks yet. So we shall see how it turns out. Returning was easy enough. I returned due to poor quality....color was not nice and I could hardly see the copper in it.
- Overall Rating: 3
- Would Shop Here Again: N/A
- Likelihood To Recommend: 3
- On Time Delivery: 7
- Customer Support: 7
- Full ratings for this review »