Ross-Simons Reviews - 7,416 Review - 9.1/10
2022
Winner
Circle of
Excellence
2 years
Ross-Simons Rating
Overall Satisfaction | 9.1 /10 |
---|---|
Would Shop Here Again | 9.2 /10 |
Likelihood to Recommend | 9.2 /10 |
Product Selection | 9.5 /10 |
Ease of Finding | 9.4 /10 |
Checkout Satisfaction | 9.3 /10 |
Product Met Expectations | 8.8 /10 |
On-Time Delivery | 9.6 /10 |
Satisfaction with Customer Support | 9.2 /10 |
9.1out of 10
Would Shop Here Again:
9.2out of 10
Likelihood To Recommend:
9.2out of 10
Overall Rating | Past 3 Months | Past Month |
---|---|---|
Positive | 85% | 100% |
Neutral | 9% | 0% |
Negative | 6% | 0% |
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.4 out of 10
Design of Site
Satisfaction with the look and design of the site
9.5 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.3 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.5 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.5 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.6 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.2 out of 10
Shipping Charges
Satisfaction with shipping charges
9.6 out of 10
Variety of Shipping Options
Desired shipping options were available
9.6 out of 10
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.6 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.7 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
8.8 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.2 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.7 out of 10
Returns Process
Satisfaction with the returns process
6.9 out of 10
Recent Reviews for Ross-Simons
Showing 501 - 520 of 7,416
Lola
Post-Delivery Feedback
Aug 13, 2024
Very good quality
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
Green Thumb
Site Experience Feedback
Aug 13, 2024
Quality of merchandise is good. Question were not invasive. There should have a not wanting to give income response.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Aug 13, 2024
Great experience shopping for gold youth crosses
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Aug 13, 2024
GOOD.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Robert
Site Experience Feedback
Aug 06, 2024
I thought that I had completed the order several days ago. So, it was surprising that I had to come back and finish.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Robert
Post-Delivery Feedback
Aug 13, 2024
I love the ring and would recommend R&S to everyone!
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
From Ross-Simons
When you use PayPal, the order is not complete until you go back to the website to complete the order. We are glad that your order went through, and hope you love the ring!
Mary
Site Experience Feedback
Aug 13, 2024
I have a signet ring in my saved but if I can’t find out how to provide the initials you won’t get the sale. It’s not with the ring description. In general though I’m happy with my purchases from Ross Simon.
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
From Ross-Simons
Without knowing which ring you have saved we cannot reach out to assist. Please call us direct at 556-7376 with the item number of the ring, and we will let you know if it's able to be engraved. Glad you have been happy with your ...
Read full response »Celt
Site Experience Feedback
Aug 13, 2024
Nice
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Deedee
Site Experience Feedback
Aug 04, 2024
I found earrings to match a necklace I bought from Ross Simon’s earlier! Your product descriptions are very good? No trouble ordering.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Deedee
Post-Delivery Feedback
Aug 13, 2024
I LOVE my 14K gold bead earrings! Ross Simons customer service was great. I'll definitely order from them again. I received the earrings 2 days after my shipping email said they were delivered. The tracker showed the date my local post office accepted the order, so this WAS NOT the fault of Ross Simons.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 9
- Customer Support: 10
- Full ratings for this review »
Ross
Post-Delivery Feedback
Aug 13, 2024
I’m ve purchased over 25 years. Recently I’ve returned most because of quality not appearing as pictured
- Overall Rating: 7
- Would Shop Here Again: N/A
- Likelihood To Recommend: 9
- On Time Delivery: N/A
- Customer Support: 7
- Full ratings for this review »
Tizzy
Site Experience Feedback
Jul 29, 2024
Advertising misleading. Discount offered with picture of my item (one I’d looked at before) not given
- Overall Rating: 8
- Would Shop Here Again: 6
- Likelihood To Recommend: 6
- Full ratings for this review »
Tizzy
Post-Delivery Feedback
Aug 13, 2024
Item received neither as pictured or described. Not Sterling Silver. Couldn’t be worn as necklace. Nothing like cute little dog on chain in photo. It was large, heavy, hollow backed and face looked more monkey than dog. In attempts to put it on my own Sterling Silver chain, it just flipped over showing hollow back. Customer Service offered $25 on future purchase as resolution. I still had to pay shipping & handling both ways. I’ve been a lifelong customer of Ross Simons. My engagement ring was chosen there, along with wedding registry for my beautiful China, Crystal and flatware. I expected so much better. Very disappointed.
- Overall Rating: 1
- Would Shop Here Again: N/A
- Likelihood To Recommend: 1
- On Time Delivery: 1
- Customer Support: 3
- Full ratings for this review »
From Ross-Simons
We do see that you contacted our customer service, and we did assist you with this issue.
Online Shopper
Site Experience Feedback
Aug 12, 2024
Good
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
Momma Bear
Site Experience Feedback
Aug 12, 2024
Great service easy to use
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
Nick
Site Experience Feedback
Aug 12, 2024
Everything was fine. Nice selection, reasonable pricing.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Aug 12, 2024
Awesome
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Wicked
Post-Delivery Feedback
Aug 12, 2024
Ring is too large. Necklace is perfect except chain is fragile and an odd gold tone.
- Overall Rating: 9
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Aug 12, 2024
No time to print a receipt.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
GayleM
Post-Delivery Feedback
Aug 12, 2024
Everything that I purchased exceeded my expectations.
- Overall Rating: 9
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Aug 12, 2024
Website was extremely easy to use. Could have purchased all of the products
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Chrispy
Site Experience Feedback
Aug 12, 2024
Great website - - - great print catalog. Ross Simons makes shopping for jewelry great!!!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Happy Mom
Post-Delivery Feedback
Aug 12, 2024
Wanted a gift for my daughter and I loved that she had the opportunity to “shop with me” even though we live so far apart. I know I got exactly the earrings she wanted and will love wearing, at a great price for the quality.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »