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Ross-Simons Reviews - 7,416 Review - 9.1/10

Nov 27, 2024
Ross-Simons offers a value priced selection of fine jewelry, famous name tableware, collectibles, gifts, furniture and more. Jewelry selections range from sterling silver to platinum and diamonds, watches, rings, bracelets, necklaces and gems, plus designer jewelry. Ross-Simons offers prices at up to 70% below comparable retailers. 100% Satisfaction Guaranteed. Free Shipping. Fabulous Jewelry ? Great Prices - Since 1952.
Circle of Excellence - Ross-Simons

2022
Winner

Circle of
Excellence

2 years

Ross-Simons Rating

Rating
Overall Satisfaction9.1 /10
Would Shop Here Again9.2 /10
Likelihood to Recommend9.2 /10
Product Selection9.5 /10
Ease of Finding9.4 /10
Checkout Satisfaction9.3 /10
Product Met Expectations8.8 /10
On-Time Delivery9.6 /10
Satisfaction with Customer Support9.2 /10
Overall Satisfaction:
 

9.1out of 10


Would Shop Here Again:

 

9.2out of 10


Likelihood To Recommend:

 

9.2out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

85%100%

Neutral

9%0%

Negative

6%0%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.4 out of 10

Design of Site

Satisfaction with the look and design of the site

9.5 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.3 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.5 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.5 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.6 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.2 out of 10

Shipping Charges

Satisfaction with shipping charges

9.6 out of 10

Variety of Shipping Options

Desired shipping options were available

9.6 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.6 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.7 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

8.8 out of 10

Customer Support

Satisfaction with assisted or self-service help

9.2 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.7 out of 10

Returns Process

Satisfaction with the returns process

6.9 out of 10

Recent Reviews for Ross-Simons

Showing 501 - 520 of 7,416

Lola

Post-Delivery Feedback

Aug 13, 2024

Very good quality

Green Thumb

Site Experience Feedback

Aug 13, 2024

Quality of merchandise is good. Question were not invasive. There should have a not wanting to give income response.

Online Shopper

Site Experience Feedback

Aug 13, 2024

Great experience shopping for gold youth crosses

Online Shopper

Site Experience Feedback

Aug 13, 2024

GOOD.

Robert

Site Experience Feedback

Aug 06, 2024

I thought that I had completed the order several days ago. So, it was surprising that I had to come back and finish.


Post-Delivery Feedback

Aug 13, 2024

I love the ring and would recommend R&S to everyone!

From Ross-Simons

When you use PayPal, the order is not complete until you go back to the website to complete the order. We are glad that your order went through, and hope you love the ring!

Mary

Site Experience Feedback

Aug 13, 2024

I have a signet ring in my saved but if I can’t find out how to provide the initials you won’t get the sale. It’s not with the ring description. In general though I’m happy with my purchases from Ross Simon.

From Ross-Simons

Without knowing which ring you have saved we cannot reach out to assist. Please call us direct at 556-7376 with the item number of the ring, and we will let you know if it's able to be engraved. Glad you have been happy with your ...

Read full response »

Celt

Site Experience Feedback

Aug 13, 2024

Nice

Deedee

Site Experience Feedback

Aug 04, 2024

I found earrings to match a necklace I bought from Ross Simon’s earlier! Your product descriptions are very good? No trouble ordering.


Post-Delivery Feedback

Aug 13, 2024

I LOVE my 14K gold bead earrings! Ross Simons customer service was great. I'll definitely order from them again. I received the earrings 2 days after my shipping email said they were delivered. The tracker showed the date my local post office accepted the order, so this WAS NOT the fault of Ross Simons.

Ross

Post-Delivery Feedback

Aug 13, 2024

I’m ve purchased over 25 years. Recently I’ve returned most because of quality not appearing as pictured

Tizzy

Site Experience Feedback

Jul 29, 2024

Advertising misleading. Discount offered with picture of my item (one I’d looked at before) not given


Post-Delivery Feedback

Aug 13, 2024

Item received neither as pictured or described. Not Sterling Silver. Couldn’t be worn as necklace. Nothing like cute little dog on chain in photo. It was large, heavy, hollow backed and face looked more monkey than dog. In attempts to put it on my own Sterling Silver chain, it just flipped over showing hollow back. Customer Service offered $25 on future purchase as resolution. I still had to pay shipping & handling both ways. I’ve been a lifelong customer of Ross Simons. My engagement ring was chosen there, along with wedding registry for my beautiful China, Crystal and flatware. I expected so much better. Very disappointed.

From Ross-Simons

We do see that you contacted our customer service, and we did assist you with this issue.

Online Shopper

Site Experience Feedback

Aug 12, 2024

Good

Momma Bear

Site Experience Feedback

Aug 12, 2024

Great service easy to use

Nick

Site Experience Feedback

Aug 12, 2024

Everything was fine. Nice selection, reasonable pricing.

Online Shopper

Site Experience Feedback

Aug 12, 2024

Awesome

Wicked

Post-Delivery Feedback

Aug 12, 2024

Ring is too large. Necklace is perfect except chain is fragile and an odd gold tone.

Online Shopper

Site Experience Feedback

Aug 12, 2024

No time to print a receipt.

GayleM

Post-Delivery Feedback

Aug 12, 2024

Everything that I purchased exceeded my expectations.

Online Shopper

Site Experience Feedback

Aug 12, 2024

Website was extremely easy to use. Could have purchased all of the products

Chrispy

Site Experience Feedback

Aug 12, 2024

Great website - - - great print catalog. Ross Simons makes shopping for jewelry great!!!

Happy Mom

Post-Delivery Feedback

Aug 12, 2024

Wanted a gift for my daughter and I loved that she had the opportunity to “shop with me” even though we live so far apart. I know I got exactly the earrings she wanted and will love wearing, at a great price for the quality.