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Ross-Simons Reviews - 7,416 Review - 9.1/10

Nov 27, 2024
Ross-Simons offers a value priced selection of fine jewelry, famous name tableware, collectibles, gifts, furniture and more. Jewelry selections range from sterling silver to platinum and diamonds, watches, rings, bracelets, necklaces and gems, plus designer jewelry. Ross-Simons offers prices at up to 70% below comparable retailers. 100% Satisfaction Guaranteed. Free Shipping. Fabulous Jewelry ? Great Prices - Since 1952.
Circle of Excellence - Ross-Simons

2022
Winner

Circle of
Excellence

2 years

Ross-Simons Rating

Rating
Overall Satisfaction9.1 /10
Would Shop Here Again9.2 /10
Likelihood to Recommend9.2 /10
Product Selection9.5 /10
Ease of Finding9.4 /10
Checkout Satisfaction9.3 /10
Product Met Expectations8.8 /10
On-Time Delivery9.6 /10
Satisfaction with Customer Support9.2 /10
Overall Satisfaction:
 

9.1out of 10


Would Shop Here Again:

 

9.2out of 10


Likelihood To Recommend:

 

9.2out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

85%100%

Neutral

9%0%

Negative

6%0%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.4 out of 10

Design of Site

Satisfaction with the look and design of the site

9.5 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.3 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.5 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.5 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.6 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.2 out of 10

Shipping Charges

Satisfaction with shipping charges

9.6 out of 10

Variety of Shipping Options

Desired shipping options were available

9.6 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.6 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.7 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

8.8 out of 10

Customer Support

Satisfaction with assisted or self-service help

9.2 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.7 out of 10

Returns Process

Satisfaction with the returns process

6.9 out of 10

Recent Reviews for Ross-Simons

Showing 481 - 500 of 7,416

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Site Experience Feedback

Aug 14, 2024

Very easy to order on line

Renee Anne

Site Experience Feedback

Aug 14, 2024

I was able to purchase 2 rings plus the bracelet because Ross-Simons put them on sale. I am a retired librarian so I must look for bargains.

Alice

Site Experience Feedback

Aug 14, 2024

Experience was fine.

Daphne

Site Experience Feedback

Aug 14, 2024

Ross-Simon’s is extremely overpriced and I k ow I paid too much for this item but it’s a gift. Probably should have looked on Etsy!

From Ross-Simons

We do sell our jewelry at the best possible price for our customers. You may find similar items at other places, but they aren't the same manufacturers and usually not the same quality of the items we do sell.

Becky

Post-Delivery Feedback

Aug 14, 2024

I absolutely love the bracelet my husband got for me. I’ve been wanting one like this for awhile. I will definitely be buying from this company again.

BRT

Site Experience Feedback

Aug 14, 2024

I was looking for peridot earrings as a gift and I’m happy to have found these.

Online Shopper

Site Experience Feedback

Aug 14, 2024

I’ll let you know about the website RE presentation, etc. after I gave received my order.

Online Shopper

Site Experience Feedback

Jul 28, 2024

Great


Post-Delivery Feedback

Aug 14, 2024

Your products are always exactly as described. I have made many purchases from you. This dilver jewelry is just whst I was looking for.

Louisville yogi

Site Experience Feedback

Aug 08, 2024

Love the website and the unique features


Post-Delivery Feedback

Aug 14, 2024

Ross Simons has unique jewelry that you can’t find in retail or department stores. The quality of the products is excellent and more importantly the prices are affordable.

Steph

Site Experience Feedback

Aug 14, 2024

I was able quickly and easily a birthstone ring at a good price. Check out was easy as well.

Jubeez

Site Experience Feedback

Aug 14, 2024

I have never had a bad experience on the website. It is definitely my favorite site to by fine jewelry. I have bought a lot over the years.

Max

Site Experience Feedback

Aug 14, 2024

As always wonderful

Online Shopper

Site Experience Feedback

Aug 14, 2024

The website was easy to use. I was able to make a purchase faster than filling out this survey.

Online Shopper

Site Experience Feedback

Aug 13, 2024

I order many time from your company , but I only one don’t like it , one time I order earrings, diamond lost , but warranty just pass one , I were little mad , how I bad luck got this one earring, so I stop order your stuff , until my mom want to your earrings , and this is my second time to order , but don’t have little discount, that is feel not satisfied

From Ross-Simons

You purchased these beautiful earrings at the lowest price possible; they are on a Super Deal. When you ordered these online, they qualified for a Bonus Coupon towards a future order. You should be receiving that coupon in your em...

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Lawman

Site Experience Feedback

Aug 13, 2024

Not too sure why my original order I8880270, was cancelled after processing for a week. No emails explaining any error or lack of product causing a shipping delay. Re ordering as my anniversary gift to my wife is now late.

From Ross-Simons

The billing address on the credit card you provided did not match with the address provided on the order. We reached out via email to confirm on 08/06, but never received a reply. We did notice that you updated your address with y...

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Online Shopper

Site Experience Feedback

Aug 13, 2024

Great

Grady

Site Experience Feedback

Aug 13, 2024

would prefer to have pictures of rings on a live model's hand for ALL ring options, not just some.

Jim

Site Experience Feedback

Aug 13, 2024

Ross-Simon has excellent merchandise with Fabulous products high-quality!

Moe

Site Experience Feedback

Aug 13, 2024

Good

Online Shopper

Site Experience Feedback

Aug 13, 2024

Love it