Ross-Simons Reviews - 7,416 Review - 9.1/10
2022
Winner
Circle of
Excellence
2 years
Ross-Simons Rating
Overall Satisfaction | 9.1 /10 |
---|---|
Would Shop Here Again | 9.2 /10 |
Likelihood to Recommend | 9.2 /10 |
Product Selection | 9.5 /10 |
Ease of Finding | 9.4 /10 |
Checkout Satisfaction | 9.3 /10 |
Product Met Expectations | 8.8 /10 |
On-Time Delivery | 9.6 /10 |
Satisfaction with Customer Support | 9.2 /10 |
9.1out of 10
Would Shop Here Again:
9.2out of 10
Likelihood To Recommend:
9.2out of 10
Overall Rating | Past 3 Months | Past Month |
---|---|---|
Positive | 85% | 100% |
Neutral | 9% | 0% |
Negative | 6% | 0% |
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.4 out of 10
Design of Site
Satisfaction with the look and design of the site
9.5 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.3 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.5 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.5 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.6 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.2 out of 10
Shipping Charges
Satisfaction with shipping charges
9.6 out of 10
Variety of Shipping Options
Desired shipping options were available
9.6 out of 10
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.6 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.7 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
8.8 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.2 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.7 out of 10
Returns Process
Satisfaction with the returns process
6.9 out of 10
Recent Reviews for Ross-Simons
Showing 481 - 500 of 7,416
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Site Experience Feedback
Aug 14, 2024
Very easy to order on line
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Renee Anne
Site Experience Feedback
Aug 14, 2024
I was able to purchase 2 rings plus the bracelet because Ross-Simons put them on sale. I am a retired librarian so I must look for bargains.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Alice
Site Experience Feedback
Aug 14, 2024
Experience was fine.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Daphne
Site Experience Feedback
Aug 14, 2024
Ross-Simon’s is extremely overpriced and I k ow I paid too much for this item but it’s a gift. Probably should have looked on Etsy!
- Overall Rating: 5
- Would Shop Here Again: 4
- Likelihood To Recommend: 4
- Full ratings for this review »
From Ross-Simons
We do sell our jewelry at the best possible price for our customers. You may find similar items at other places, but they aren't the same manufacturers and usually not the same quality of the items we do sell.
Becky
Post-Delivery Feedback
Aug 14, 2024
I absolutely love the bracelet my husband got for me. I’ve been wanting one like this for awhile. I will definitely be buying from this company again.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
BRT
Site Experience Feedback
Aug 14, 2024
I was looking for peridot earrings as a gift and I’m happy to have found these.
- Overall Rating: 6
- Would Shop Here Again: 6
- Likelihood To Recommend: 6
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Aug 14, 2024
I’ll let you know about the website RE presentation, etc. after I gave received my order.
- Overall Rating: 6
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Jul 28, 2024
Great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Post-Delivery Feedback
Aug 14, 2024
Your products are always exactly as described. I have made many purchases from you. This dilver jewelry is just whst I was looking for.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
Louisville yogi
Site Experience Feedback
Aug 08, 2024
Love the website and the unique features
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Louisville yogi
Post-Delivery Feedback
Aug 14, 2024
Ross Simons has unique jewelry that you can’t find in retail or department stores. The quality of the products is excellent and more importantly the prices are affordable.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
Steph
Site Experience Feedback
Aug 14, 2024
I was able quickly and easily a birthstone ring at a good price. Check out was easy as well.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Jubeez
Site Experience Feedback
Aug 14, 2024
I have never had a bad experience on the website. It is definitely my favorite site to by fine jewelry. I have bought a lot over the years.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Max
Site Experience Feedback
Aug 14, 2024
As always wonderful
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Aug 14, 2024
The website was easy to use. I was able to make a purchase faster than filling out this survey.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Aug 13, 2024
I order many time from your company , but I only one don’t like it , one time I order earrings, diamond lost , but warranty just pass one , I were little mad , how I bad luck got this one earring, so I stop order your stuff , until my mom want to your earrings , and this is my second time to order , but don’t have little discount, that is feel not satisfied
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From Ross-Simons
You purchased these beautiful earrings at the lowest price possible; they are on a Super Deal. When you ordered these online, they qualified for a Bonus Coupon towards a future order. You should be receiving that coupon in your em...
Read full response »Lawman
Site Experience Feedback
Aug 13, 2024
Not too sure why my original order I8880270, was cancelled after processing for a week. No emails explaining any error or lack of product causing a shipping delay. Re ordering as my anniversary gift to my wife is now late.
- Overall Rating: 2
- Would Shop Here Again: 5
- Likelihood To Recommend: 4
- Full ratings for this review »
From Ross-Simons
The billing address on the credit card you provided did not match with the address provided on the order. We reached out via email to confirm on 08/06, but never received a reply. We did notice that you updated your address with y...
Read full response »Online Shopper
Site Experience Feedback
Aug 13, 2024
Great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Grady
Site Experience Feedback
Aug 13, 2024
would prefer to have pictures of rings on a live model's hand for ALL ring options, not just some.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Jim
Site Experience Feedback
Aug 13, 2024
Ross-Simon has excellent merchandise with Fabulous products high-quality!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Moe
Site Experience Feedback
Aug 13, 2024
Good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Aug 13, 2024
Love it
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »