Ross-Simons Reviews - 7,416 Review - 9.1/10
2022
Winner
Circle of
Excellence
2 years
Ross-Simons Rating
Overall Satisfaction | 9.1 /10 |
---|---|
Would Shop Here Again | 9.2 /10 |
Likelihood to Recommend | 9.2 /10 |
Product Selection | 9.5 /10 |
Ease of Finding | 9.4 /10 |
Checkout Satisfaction | 9.3 /10 |
Product Met Expectations | 8.8 /10 |
On-Time Delivery | 9.6 /10 |
Satisfaction with Customer Support | 9.2 /10 |
9.1out of 10
Would Shop Here Again:
9.2out of 10
Likelihood To Recommend:
9.2out of 10
Overall Rating | Past 3 Months | Past Month |
---|---|---|
Positive | 85% | 100% |
Neutral | 9% | 0% |
Negative | 6% | 0% |
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.4 out of 10
Design of Site
Satisfaction with the look and design of the site
9.5 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.3 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.5 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.5 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.6 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.2 out of 10
Shipping Charges
Satisfaction with shipping charges
9.6 out of 10
Variety of Shipping Options
Desired shipping options were available
9.6 out of 10
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.6 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.7 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
8.8 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.2 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.7 out of 10
Returns Process
Satisfaction with the returns process
6.9 out of 10
Recent Reviews for Ross-Simons
Showing 461 - 480 of 7,416
JC
Site Experience Feedback
Aug 09, 2024
Would like to see more sterling silver necklace extensions. Other than that great offers at great prices!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
JC
Post-Delivery Feedback
Aug 15, 2024
Good selection. Good experience.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
From Ross-Simons
We will certainly pass on your suggestion to the appropriate department. Glad that you are happy with the prices!
Jane
Site Experience Feedback
Aug 15, 2024
When I was in the work force, I ordered from your company quite often, only I lived in North Carolina then, so my address is now in Kentucky when I retired. I still have pieces of your jewelry that I ordered during that time and some that I have given to my granddaughters.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
HappyInBuckeye
Site Experience Feedback
Jul 24, 2024
Great selection and prices. Wish that any product with a clasp or hook had a picture of it. Some reviews say no lobster clasp, but the description of the items say lobster clasp. I would prefer to see for myself.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
HappyInBuckeye
Post-Delivery Feedback
Aug 15, 2024
Products and prices are great! Was not notified of shipping or delivery dates.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
Nicole
Site Experience Feedback
Aug 14, 2024
Beautiful jewelry! Ease of ordering
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
Bronxgirl_0702
Site Experience Feedback
Aug 14, 2024
I love the quality of jewelry from Ross Simon (except a bracelet that totally turned BLACK). This was my first time back on the site in a little while; I did not experience any issues navigating through.
- Overall Rating: 9
- Would Shop Here Again: 8
- Likelihood To Recommend: 9
- Full ratings for this review »
From Ross-Simons
We are glad to learn that you have been pleased with our jewelry. We do have a repair department that can take a look at the bracelet that turned color. Please call us direct at 800-556-7376 and we will be happy to assist.
Online Shopper
Site Experience Feedback
Aug 14, 2024
None
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
ako000
Site Experience Feedback
Aug 14, 2024
smooth and easy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
DJ
Site Experience Feedback
Aug 14, 2024
Ross Simons is a beautiful website to shop on. High quality jewelry ease of selection and check out. Purchases come very quickly.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Teacher
Site Experience Feedback
Aug 14, 2024
Great service as always.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Makeda
Site Experience Feedback
Aug 14, 2024
This website was recommended by my daughter in law. I love it …how many beautiful jewelry I find it!!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Treasure tramp
Site Experience Feedback
Aug 14, 2024
I can always find something to buy I especially like the tagalimantE style jewelry if I'm looking for a quick gift I can usually find it and in the price range I wish to order and I can do it from the comfort of the office my home and my car only where I like I know the quality will always be consistent so I always come back to shop for more.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Cely
Site Experience Feedback
Aug 01, 2024
Always good for me I always come back at R&S for on line shopping of jewelries
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Cely
Post-Delivery Feedback
Aug 14, 2024
Easy to order No lost of items bought Srtived on time
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
none
Site Experience Feedback
Aug 03, 2024
Too many weekly emails!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From Ross-Simons
We can reduce the number of emails you do receive to once a week or cancel them. Please click on unsubscribe at the bottom of our website and you .
Ritzy
Site Experience Feedback
Aug 14, 2024
I do love the jewelry offered by Ross-Simons I love the pricing for the quality of the jewelry. I will be back for more, that's a promise.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
T
Site Experience Feedback
Aug 14, 2024
I was unable to use the code UNLOCK for the 50.00 towards my next purchase now I will not be purchasing for Christmas gifts as I planned I put it in before check out it didn’t appear to take it several timess. Disappointing
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From Ross-Simons
You did receive an email with the $50.00 coupon towards a future order of $150.00 or more. Code UNLOCK was for a different promotion. Please note that the coupons do have expiration dates, so you will want to use it before then. T...
Read full response »Gemini
Site Experience Feedback
Aug 14, 2024
It went very smoothly.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Aug 14, 2024
Very happy with the quality of what I have purchased.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Jan
Site Experience Feedback
Aug 14, 2024
Always fun to shop from Ross Simons
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Wayne
Post-Delivery Feedback
Aug 14, 2024
Appears to be good quality. My wife has purchased from you in the past.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 8
- On Time Delivery: 10
- Customer Support: 6
- Full ratings for this review »
Debbie
Site Experience Feedback
Aug 14, 2024
They made it very easy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »