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Ross-Simons Reviews - 7,416 Review - 9.1/10

Nov 27, 2024
Ross-Simons offers a value priced selection of fine jewelry, famous name tableware, collectibles, gifts, furniture and more. Jewelry selections range from sterling silver to platinum and diamonds, watches, rings, bracelets, necklaces and gems, plus designer jewelry. Ross-Simons offers prices at up to 70% below comparable retailers. 100% Satisfaction Guaranteed. Free Shipping. Fabulous Jewelry ? Great Prices - Since 1952.
Circle of Excellence - Ross-Simons

2022
Winner

Circle of
Excellence

2 years

Ross-Simons Rating

Rating
Overall Satisfaction9.1 /10
Would Shop Here Again9.2 /10
Likelihood to Recommend9.2 /10
Product Selection9.5 /10
Ease of Finding9.4 /10
Checkout Satisfaction9.3 /10
Product Met Expectations8.8 /10
On-Time Delivery9.6 /10
Satisfaction with Customer Support9.2 /10
Overall Satisfaction:
 

9.1out of 10


Would Shop Here Again:

 

9.2out of 10


Likelihood To Recommend:

 

9.2out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

85%100%

Neutral

9%0%

Negative

6%0%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.4 out of 10

Design of Site

Satisfaction with the look and design of the site

9.5 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.3 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.5 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.5 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.6 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.2 out of 10

Shipping Charges

Satisfaction with shipping charges

9.6 out of 10

Variety of Shipping Options

Desired shipping options were available

9.6 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.6 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.7 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

8.8 out of 10

Customer Support

Satisfaction with assisted or self-service help

9.2 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.7 out of 10

Returns Process

Satisfaction with the returns process

6.9 out of 10

Recent Reviews for Ross-Simons

Showing 461 - 480 of 7,416

JC

Site Experience Feedback

Aug 09, 2024

Would like to see more sterling silver necklace extensions. Other than that great offers at great prices!


Post-Delivery Feedback

Aug 15, 2024

Good selection. Good experience.

From Ross-Simons

We will certainly pass on your suggestion to the appropriate department. Glad that you are happy with the prices!

Jane

Site Experience Feedback

Aug 15, 2024

When I was in the work force, I ordered from your company quite often, only I lived in North Carolina then, so my address is now in Kentucky when I retired. I still have pieces of your jewelry that I ordered during that time and some that I have given to my granddaughters.

HappyInBuckeye

Site Experience Feedback

Jul 24, 2024

Great selection and prices. Wish that any product with a clasp or hook had a picture of it. Some reviews say no lobster clasp, but the description of the items say lobster clasp. I would prefer to see for myself.


Post-Delivery Feedback

Aug 15, 2024

Products and prices are great! Was not notified of shipping or delivery dates.

Nicole

Site Experience Feedback

Aug 14, 2024

Beautiful jewelry! Ease of ordering

Bronxgirl_0702

Site Experience Feedback

Aug 14, 2024

I love the quality of jewelry from Ross Simon (except a bracelet that totally turned BLACK). This was my first time back on the site in a little while; I did not experience any issues navigating through.

From Ross-Simons

We are glad to learn that you have been pleased with our jewelry. We do have a repair department that can take a look at the bracelet that turned color. Please call us direct at 800-556-7376 and we will be happy to assist.

Online Shopper

Site Experience Feedback

Aug 14, 2024

None

ako000

Site Experience Feedback

Aug 14, 2024

smooth and easy

DJ

Site Experience Feedback

Aug 14, 2024

Ross Simons is a beautiful website to shop on. High quality jewelry ease of selection and check out. Purchases come very quickly.

Teacher

Site Experience Feedback

Aug 14, 2024

Great service as always.

Makeda

Site Experience Feedback

Aug 14, 2024

This website was recommended by my daughter in law. I love it …how many beautiful jewelry I find it!!

Treasure tramp

Site Experience Feedback

Aug 14, 2024

I can always find something to buy I especially like the tagalimantE style jewelry if I'm looking for a quick gift I can usually find it and in the price range I wish to order and I can do it from the comfort of the office my home and my car only where I like I know the quality will always be consistent so I always come back to shop for more.

Cely

Site Experience Feedback

Aug 01, 2024

Always good for me I always come back at R&S for on line shopping of jewelries


Post-Delivery Feedback

Aug 14, 2024

Easy to order No lost of items bought Srtived on time

none

Site Experience Feedback

Aug 03, 2024

Too many weekly emails!

From Ross-Simons

We can reduce the number of emails you do receive to once a week or cancel them. Please click on unsubscribe at the bottom of our website and you .

Ritzy

Site Experience Feedback

Aug 14, 2024

I do love the jewelry offered by Ross-Simons I love the pricing for the quality of the jewelry. I will be back for more, that's a promise.

T

Site Experience Feedback

Aug 14, 2024

I was unable to use the code UNLOCK for the 50.00 towards my next purchase now I will not be purchasing for Christmas gifts as I planned I put it in before check out it didn’t appear to take it several timess. Disappointing

From Ross-Simons

You did receive an email with the $50.00 coupon towards a future order of $150.00 or more. Code UNLOCK was for a different promotion. Please note that the coupons do have expiration dates, so you will want to use it before then. T...

Read full response »

Gemini

Site Experience Feedback

Aug 14, 2024

It went very smoothly.

Online Shopper

Site Experience Feedback

Aug 14, 2024

Very happy with the quality of what I have purchased.

Jan

Site Experience Feedback

Aug 14, 2024

Always fun to shop from Ross Simons

Wayne

Post-Delivery Feedback

Aug 14, 2024

Appears to be good quality. My wife has purchased from you in the past.

Debbie

Site Experience Feedback

Aug 14, 2024

They made it very easy