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Ross-Simons Reviews - 7,416 Review - 9.1/10

Nov 27, 2024
Ross-Simons offers a value priced selection of fine jewelry, famous name tableware, collectibles, gifts, furniture and more. Jewelry selections range from sterling silver to platinum and diamonds, watches, rings, bracelets, necklaces and gems, plus designer jewelry. Ross-Simons offers prices at up to 70% below comparable retailers. 100% Satisfaction Guaranteed. Free Shipping. Fabulous Jewelry ? Great Prices - Since 1952.
Circle of Excellence - Ross-Simons

2022
Winner

Circle of
Excellence

2 years

Ross-Simons Rating

Rating
Overall Satisfaction9.1 /10
Would Shop Here Again9.2 /10
Likelihood to Recommend9.2 /10
Product Selection9.5 /10
Ease of Finding9.4 /10
Checkout Satisfaction9.3 /10
Product Met Expectations8.8 /10
On-Time Delivery9.6 /10
Satisfaction with Customer Support9.2 /10
Overall Satisfaction:
 

9.1out of 10


Would Shop Here Again:

 

9.2out of 10


Likelihood To Recommend:

 

9.2out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

85%100%

Neutral

9%0%

Negative

6%0%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.4 out of 10

Design of Site

Satisfaction with the look and design of the site

9.5 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.3 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.5 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.5 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.6 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.2 out of 10

Shipping Charges

Satisfaction with shipping charges

9.6 out of 10

Variety of Shipping Options

Desired shipping options were available

9.6 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.6 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.7 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

8.8 out of 10

Customer Support

Satisfaction with assisted or self-service help

9.2 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.7 out of 10

Returns Process

Satisfaction with the returns process

6.9 out of 10

Recent Reviews for Ross-Simons

Showing 441 - 460 of 7,416

Grdy

Site Experience Feedback

Aug 05, 2024

Everything went smoothly


Post-Delivery Feedback

Aug 16, 2024

The 14K looks like 10K and the hood is never as heavy as what I bought 49 years ago but what I have purchased was fine

Online Shopper

Site Experience Feedback

Aug 06, 2024

excellent

Meg

Site Experience Feedback

Aug 16, 2024

Never had a problem. Beautiful jewelry and will definitely buy again

layla

Site Experience Feedback

Aug 07, 2024

I am buying this chain because the one i had broke. I purchased the star fish with the blue diamonds and the chain fell off my neck after only 2weeks. Someone did contact me but i lost the number. Anyway, i hope this chain lasts, otherwise i'm happywith my purchases from Ross-Simons.

Melissamuffy

Site Experience Feedback

Aug 08, 2024

the website was very user friendly! I found several things I had been looking for in a few minutes at good prices.

From Ross-Simons

It's nice to hear you're a happy shopper.

Leetha

Post-Delivery Feedback

Aug 16, 2024

I love my purchases. Each item is lovely. The rich colors are my favorite thing about your jewelry. I can find unique things too. My elephant earrings are awesome. Thanks.

Shawnee

Site Experience Feedback

Aug 06, 2024

I love the variety of products to choose from. The discount was also a major plus!


Post-Delivery Feedback

Aug 16, 2024

I purchased enamel white daisy earrings with citrine gemstones in the middle. They are stunning! The pictures online do not do them justice! I chose expedited shipping & they arrived right on time!

Great purchase!

Post-Delivery Feedback

Aug 16, 2024

Great purchase!

Pat

Site Experience Feedback

Aug 16, 2024

The online purchase is user friendly -very easy

T wellborn

Site Experience Feedback

Aug 16, 2024

Thanks

Ash

Site Experience Feedback

Aug 15, 2024

It's easy, and simple. Great discounts.

Rose

Site Experience Feedback

Aug 05, 2024

Good

Corpus Christi Guy

Site Experience Feedback

Aug 07, 2024

Ross-Simon has a modern website with good, easy functionality. Always a pleasure.

From Ross-Simons

We're glad you enjoyed your shopping experience.

Beckers

Site Experience Feedback

Aug 15, 2024

I love the quality, designs, prices. I always can trust that I'm getting the best!!

Blondie

Site Experience Feedback

Aug 15, 2024

All good!

Kris

Site Experience Feedback

Aug 15, 2024

Good

Online Shopper

Site Experience Feedback

Aug 15, 2024

The website clearly states that. Code for a discount is available, but when entered it is not available. This is deceptive.

From Ross-Simons

You may be entering the code in wrong section. If you have a code that you think qualifies on an order, please call us direct at 800-556-7376 and we will be happy to investigate for you. Please note that some items do not qualify ...

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Granny

Site Experience Feedback

Aug 05, 2024

plain and simp


Post-Delivery Feedback

Aug 15, 2024

Was in the market for some small hoop earrings for my granddaughter, found just the perfect size and she loved them. Thank you.

Diane

Site Experience Feedback

Aug 15, 2024

We are at our summer home. It would not accept our PO Box number or our street address. I had to use my home address and will hope that the PO forwards it promptly and properly!

From Ross-Simons

This bracelet is shipped via UPS Ground, and as such it must be delivered to a physical address, as UPS will not deliver to a PO Box. If there are any issues with delivery, please call us direct at 800-556-7376. Thank you for choo...

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Colleen F

Site Experience Feedback

Aug 06, 2024

Ross Simons provides excellent and affordable choices.


Post-Delivery Feedback

Aug 15, 2024

Ross-Simons made the purchase easy, quick and affordable.