Ross-Simons Reviews - 7,416 Review - 9.1/10
2022
Winner
Circle of
Excellence
2 years
Ross-Simons Rating
Overall Satisfaction | 9.1 /10 |
---|---|
Would Shop Here Again | 9.2 /10 |
Likelihood to Recommend | 9.2 /10 |
Product Selection | 9.5 /10 |
Ease of Finding | 9.4 /10 |
Checkout Satisfaction | 9.3 /10 |
Product Met Expectations | 8.8 /10 |
On-Time Delivery | 9.6 /10 |
Satisfaction with Customer Support | 9.2 /10 |
9.1out of 10
Would Shop Here Again:
9.2out of 10
Likelihood To Recommend:
9.2out of 10
Overall Rating | Past 3 Months | Past Month |
---|---|---|
Positive | 85% | 100% |
Neutral | 9% | 0% |
Negative | 6% | 0% |
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.4 out of 10
Design of Site
Satisfaction with the look and design of the site
9.5 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.3 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.5 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.5 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.6 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.2 out of 10
Shipping Charges
Satisfaction with shipping charges
9.6 out of 10
Variety of Shipping Options
Desired shipping options were available
9.6 out of 10
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.6 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.7 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
8.8 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.2 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.7 out of 10
Returns Process
Satisfaction with the returns process
6.9 out of 10
Recent Reviews for Ross-Simons
Showing 441 - 460 of 7,416
Grdy
Site Experience Feedback
Aug 05, 2024
Everything went smoothly
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Grdy
Post-Delivery Feedback
Aug 16, 2024
The 14K looks like 10K and the hood is never as heavy as what I bought 49 years ago but what I have purchased was fine
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Aug 06, 2024
excellent
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
Meg
Site Experience Feedback
Aug 16, 2024
Never had a problem. Beautiful jewelry and will definitely buy again
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
layla
Site Experience Feedback
Aug 07, 2024
I am buying this chain because the one i had broke. I purchased the star fish with the blue diamonds and the chain fell off my neck after only 2weeks. Someone did contact me but i lost the number. Anyway, i hope this chain lasts, otherwise i'm happywith my purchases from Ross-Simons.
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
- Full ratings for this review »
Melissamuffy
Site Experience Feedback
Aug 08, 2024
the website was very user friendly! I found several things I had been looking for in a few minutes at good prices.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From Ross-Simons
It's nice to hear you're a happy shopper.
Leetha
Post-Delivery Feedback
Aug 16, 2024
I love my purchases. Each item is lovely. The rich colors are my favorite thing about your jewelry. I can find unique things too. My elephant earrings are awesome. Thanks.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Shawnee
Site Experience Feedback
Aug 06, 2024
I love the variety of products to choose from. The discount was also a major plus!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Shawnee
Post-Delivery Feedback
Aug 16, 2024
I purchased enamel white daisy earrings with citrine gemstones in the middle. They are stunning! The pictures online do not do them justice! I chose expedited shipping & they arrived right on time!
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
Great purchase!
Post-Delivery Feedback
Aug 16, 2024
Great purchase!
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Pat
Site Experience Feedback
Aug 16, 2024
The online purchase is user friendly -very easy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
- Full ratings for this review »
T wellborn
Site Experience Feedback
Aug 16, 2024
Thanks
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
Ash
Site Experience Feedback
Aug 15, 2024
It's easy, and simple. Great discounts.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Rose
Site Experience Feedback
Aug 05, 2024
Good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Corpus Christi Guy
Site Experience Feedback
Aug 07, 2024
Ross-Simon has a modern website with good, easy functionality. Always a pleasure.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From Ross-Simons
We're glad you enjoyed your shopping experience.
Beckers
Site Experience Feedback
Aug 15, 2024
I love the quality, designs, prices. I always can trust that I'm getting the best!!
- Overall Rating: 6
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
Blondie
Site Experience Feedback
Aug 15, 2024
All good!
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
- Full ratings for this review »
Kris
Site Experience Feedback
Aug 15, 2024
Good
- Overall Rating: 8
- Would Shop Here Again: 6
- Likelihood To Recommend: 7
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Aug 15, 2024
The website clearly states that. Code for a discount is available, but when entered it is not available. This is deceptive.
- Overall Rating: 6
- Would Shop Here Again: 5
- Likelihood To Recommend: 5
- Full ratings for this review »
From Ross-Simons
You may be entering the code in wrong section. If you have a code that you think qualifies on an order, please call us direct at 800-556-7376 and we will be happy to investigate for you. Please note that some items do not qualify ...
Read full response »Granny
Site Experience Feedback
Aug 05, 2024
plain and simp
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Granny
Post-Delivery Feedback
Aug 15, 2024
Was in the market for some small hoop earrings for my granddaughter, found just the perfect size and she loved them. Thank you.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
Diane
Site Experience Feedback
Aug 15, 2024
We are at our summer home. It would not accept our PO Box number or our street address. I had to use my home address and will hope that the PO forwards it promptly and properly!
- Overall Rating: 7
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
From Ross-Simons
This bracelet is shipped via UPS Ground, and as such it must be delivered to a physical address, as UPS will not deliver to a PO Box. If there are any issues with delivery, please call us direct at 800-556-7376. Thank you for choo...
Read full response »Colleen F
Site Experience Feedback
Aug 06, 2024
Ross Simons provides excellent and affordable choices.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Colleen F
Post-Delivery Feedback
Aug 15, 2024
Ross-Simons made the purchase easy, quick and affordable.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »