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Ross-Simons Reviews - 7,416 Review - 9.1/10

Nov 27, 2024
Ross-Simons offers a value priced selection of fine jewelry, famous name tableware, collectibles, gifts, furniture and more. Jewelry selections range from sterling silver to platinum and diamonds, watches, rings, bracelets, necklaces and gems, plus designer jewelry. Ross-Simons offers prices at up to 70% below comparable retailers. 100% Satisfaction Guaranteed. Free Shipping. Fabulous Jewelry ? Great Prices - Since 1952.
Circle of Excellence - Ross-Simons

2022
Winner

Circle of
Excellence

2 years

Ross-Simons Rating

Rating
Overall Satisfaction9.1 /10
Would Shop Here Again9.2 /10
Likelihood to Recommend9.2 /10
Product Selection9.5 /10
Ease of Finding9.4 /10
Checkout Satisfaction9.3 /10
Product Met Expectations8.8 /10
On-Time Delivery9.6 /10
Satisfaction with Customer Support9.2 /10
Overall Satisfaction:
 

9.1out of 10


Would Shop Here Again:

 

9.2out of 10


Likelihood To Recommend:

 

9.2out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

85%100%

Neutral

9%0%

Negative

6%0%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.4 out of 10

Design of Site

Satisfaction with the look and design of the site

9.5 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.3 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.5 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.5 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.6 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.2 out of 10

Shipping Charges

Satisfaction with shipping charges

9.6 out of 10

Variety of Shipping Options

Desired shipping options were available

9.6 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.6 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.7 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

8.8 out of 10

Customer Support

Satisfaction with assisted or self-service help

9.2 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.7 out of 10

Returns Process

Satisfaction with the returns process

6.9 out of 10

Recent Reviews for Ross-Simons

Showing 421 - 440 of 7,416

Wellian

Site Experience Feedback

Aug 17, 2024

The thing I really don't like is when scrolling through the jewelry items that it switches the picture from a ring to a ring placed on someone's finger so you can't really see it. I wish it wouldn't do that.

From Ross-Simons

Typically, the picture is only changed if you hover over another picture with a different view. We depict the pieces on the model so our customers can get an idea of the sizing of the piece on your person. Thank you for shopping w...

Read full response »

Me

Site Experience Feedback

Aug 17, 2024

This is taking too too long!

Bob C

Site Experience Feedback

Aug 09, 2024

All good, no problems........


Post-Delivery Feedback

Aug 17, 2024

Most everything went smoothly, but was not notified when shipped. That make it very hard to schedule being around to sign for a package.

Online Shopper

Post-Delivery Feedback

Aug 17, 2024

Anklet met my expectation it is beautiful ❤️

Connie

Site Experience Feedback

Aug 04, 2024

Good

Mo

Site Experience Feedback

Aug 17, 2024

Great place

Latina

Site Experience Feedback

Aug 10, 2024

Easy to use

Cmor

Site Experience Feedback

Aug 16, 2024

I love the selections of affordable jewelry that R/S offers. By buying "costume" jewelry (gold over silver) I can wear many different looks while not going broke. Solid gold items are also affordable but I love the versatility of the fun designs.

Packratpam

Site Experience Feedback

Aug 06, 2024

Very easy to order.

Renee

Site Experience Feedback

Jul 25, 2024

Perfectly satisfied with my experience today

Online Shopper

Site Experience Feedback

Aug 16, 2024

Donna Dunn usually helps with purchases but this was very easy.

Lorelai

Site Experience Feedback

Aug 16, 2024

Shopping using the phone is very difficult. It is easier using a laptop.

CALDI

Site Experience Feedback

Aug 16, 2024

So much to choose from

LYNN

Site Experience Feedback

Aug 16, 2024

I really love to look at all your selections.

Dash1946

Site Experience Feedback

Aug 16, 2024

Wonderful site! Jewelry of great quality and beautiful. Great experience.

Online Shopper

Post-Delivery Feedback

Aug 16, 2024

The item appears larger in catalog.

Online Shopper

Site Experience Feedback

Aug 08, 2024

Easy site to use

Mara

Site Experience Feedback

Jul 31, 2024

Found a very nice set: a ring and the set of matching earrings.

Online Shopper

Site Experience Feedback

Aug 01, 2024

Easy website to maneuver


Post-Delivery Feedback

Aug 16, 2024

Ross Simons offers good products for fair prices. They are efficient and dependable.

Chief

Post-Delivery Feedback

Aug 16, 2024

I purchased a Saint Jude medal. The only reason I returned the medal was that the chain that was included was too small for the size of my neck. Previously I purchased a Cross medal that I am very satisfied with. The chain that came with it fits me nicely. I liked the quality of my purchases at a good price.