Ross-Simons Reviews - 7,416 Review - 9.1/10
2022
Winner
Circle of
Excellence
2 years
Ross-Simons Rating
Overall Satisfaction | 9.1 /10 |
---|---|
Would Shop Here Again | 9.2 /10 |
Likelihood to Recommend | 9.2 /10 |
Product Selection | 9.5 /10 |
Ease of Finding | 9.4 /10 |
Checkout Satisfaction | 9.3 /10 |
Product Met Expectations | 8.8 /10 |
On-Time Delivery | 9.6 /10 |
Satisfaction with Customer Support | 9.2 /10 |
9.1out of 10
Would Shop Here Again:
9.2out of 10
Likelihood To Recommend:
9.2out of 10
Overall Rating | Past 3 Months | Past Month |
---|---|---|
Positive | 85% | 100% |
Neutral | 9% | 0% |
Negative | 6% | 0% |
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.4 out of 10
Design of Site
Satisfaction with the look and design of the site
9.5 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.3 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.5 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.5 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.6 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.2 out of 10
Shipping Charges
Satisfaction with shipping charges
9.6 out of 10
Variety of Shipping Options
Desired shipping options were available
9.6 out of 10
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.6 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.7 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
8.8 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.2 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.7 out of 10
Returns Process
Satisfaction with the returns process
6.9 out of 10
Recent Reviews for Ross-Simons
Showing 401 - 420 of 7,416
Lynn
Site Experience Feedback
Jul 15, 2024
The website is easy to navigate and represents jewelry nicely. I wish there were a section to write a one-sentence request regarding the order!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Lynn
Post-Delivery Feedback
Aug 18, 2024
I love Ross-Simons jewelry! I have bought many items over the years for gifts and for myself, and every piece has been a great success. My recent purchase is beautiful and I have already received compliments. I made a specific request with customer service, and they met my needs perfectly.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
From Ross-Simons
We are pleased to learn that the website was easy to navigate! Currently, we do not have a section to write a message regarding the order. If you need to let us know something, call us direct at 800-556-7376 immediately after plac...
Read full response »Justme
Post-Delivery Feedback
Aug 18, 2024
I would like to return my item but I cannot find a place to download a return shipping label. Please send me one in an email.
- Overall Rating: 8
- Would Shop Here Again: N/A
- Likelihood To Recommend: 9
- On Time Delivery: 4
- Customer Support: 1
- Full ratings for this review »
Jace
Site Experience Feedback
Aug 07, 2024
Always a pleasure & smooth transaction with Ross-Simons. I stumbled upon this item & it was exactly what I was looking for, having almost settled for a just "adequate" alternative.
- Overall Rating: 10
- Would Shop Here Again: 7
- Likelihood To Recommend: 10
- Full ratings for this review »
From Ross-Simons
We're happy you found exactly what you wanted.
Lita
Site Experience Feedback
Aug 17, 2024
Seems like a good buy. I'm interested in seeing the quality once it's recieved. I've had to return some items because of poor quality and defective merchandise.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
Taína505
Post-Delivery Feedback
Aug 17, 2024
I always have a great experience when shopping on the Ross-Simon website. I’ve bought several pieces for myself and also as gifts over the years. I can always find something within my budget to buy. The perks for membership are really nice. So glad I joined!
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Bunny16
Site Experience Feedback
Aug 17, 2024
Overall there is nothing negative. I like the fact you can make specific choices for your search regarding type of jewelry ,stone color, metal etc.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Gal in the trees
Site Experience Feedback
Aug 07, 2024
It helps seeing photos of a model wear the jewelry items. I never like running videos on home pages--too distracting. It would help to give measurements for all earrings. Overall, I'm very pleased with the many items purchased from RS since 2000. Only one bracelet did I need to return due to funky clasp.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
- Full ratings for this review »
Gal in the trees
Post-Delivery Feedback
Aug 17, 2024
The citrine bracelet was pretty but the 7" size was barely 7" total length leaving no fraction for easy fastening. Returned it regretfully. The star shaped amber earrings were very nice and not returned.
- Overall Rating: 6
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: N/A
- Customer Support: N/A
- Full ratings for this review »
From Ross-Simons
All of our pieces have the dimensions and weights listed in the Product Details section of the website, under the picture. If you see that there are some dimensions missing, call us at 800-556-7376 and we will be happy to get you ...
Read full response »Micky
Site Experience Feedback
Aug 17, 2024
Nice, easy and smooth. The only helpful thing is if the website could hold any credits I have coming to me. I am spending enough money that this would be helpful.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From Ross-Simons
Any VIP coupons or Bonus Coupons would be sent to your email address when you qualify for them. At this time there is no way to have them saved to your customer profile. We are updating our system to be more user friendly, so this...
Read full response »Maddy
Site Experience Feedback
Aug 17, 2024
Needed a special 60th birthday gift and found what I needed right away
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Franzl
Site Experience Feedback
Aug 01, 2024
It's all good.I would have liked to sign up for an affirm account.No smart phone,no sign up.That's part I didn't like.I should of been able to sign up with my PC.No such luck.There are still some elderly people that cannot afford a smart phone,like me.Would be nice if that could be changed
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
- Full ratings for this review »
Franzl
Post-Delivery Feedback
Aug 17, 2024
Easy to order.With today's gold prices,I'm still able to tread my self once in a while.
- Overall Rating: 9
- Would Shop Here Again: N/A
- Likelihood To Recommend: 9
- On Time Delivery: 9
- Customer Support: 9
- Full ratings for this review »
From Ross-Simons
We understand your concern. You can sign up for Affirm on your PC, but you do need a smart phone that can receive a text from Affirm with a security code. Regretfully, there is no way around this. This is a policy with Affirm.
Lee
Site Experience Feedback
Jul 31, 2024
Looking for a 3 strand pearl chocker necklace
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
KMS
Site Experience Feedback
Aug 17, 2024
Easy to use
- Overall Rating: 6
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Aug 17, 2024
More pictures please
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
Teri
Site Experience Feedback
Aug 17, 2024
Na
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
nancy
Site Experience Feedback
Aug 10, 2024
Great; wish relative strength of chains was mentioned! for safety of pendent!
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
- Full ratings for this review »
From Ross-Simons
On our chains, we do have the chain size and the weight of the chain, we are sorry we don't have the strength the chain can carry.
Meme
Site Experience Feedback
Aug 17, 2024
The website is easy to navigate. I could easily narrow down my selection to show only the specific type of ring I was looking for.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Kathy
Site Experience Feedback
Aug 17, 2024
Very easy to use website and prices were reasonable
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Blessed 1
Site Experience Feedback
Aug 17, 2024
Very easy to search and find exactly what i was looking for.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Dory
Site Experience Feedback
Aug 07, 2024
The website has an excellent collection of items in all price ranges, and it is very easy to see each item from different angles. The descriptions are detailed so you know exactly what you are getting.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Dory
Post-Delivery Feedback
Aug 17, 2024
I purchased two rings one day apart and was delighted when they arrived. They are even more beautiful than on the website. They arrived quickly and in perfect condition.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Lb
Site Experience Feedback
Aug 17, 2024
Every good experience
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »