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Ross-Simons Reviews - 7,416 Review - 9.1/10

Nov 27, 2024
Ross-Simons offers a value priced selection of fine jewelry, famous name tableware, collectibles, gifts, furniture and more. Jewelry selections range from sterling silver to platinum and diamonds, watches, rings, bracelets, necklaces and gems, plus designer jewelry. Ross-Simons offers prices at up to 70% below comparable retailers. 100% Satisfaction Guaranteed. Free Shipping. Fabulous Jewelry ? Great Prices - Since 1952.
Circle of Excellence - Ross-Simons

2022
Winner

Circle of
Excellence

2 years

Ross-Simons Rating

Rating
Overall Satisfaction9.1 /10
Would Shop Here Again9.2 /10
Likelihood to Recommend9.2 /10
Product Selection9.5 /10
Ease of Finding9.4 /10
Checkout Satisfaction9.3 /10
Product Met Expectations8.8 /10
On-Time Delivery9.6 /10
Satisfaction with Customer Support9.2 /10
Overall Satisfaction:
 

9.1out of 10


Would Shop Here Again:

 

9.2out of 10


Likelihood To Recommend:

 

9.2out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

85%100%

Neutral

9%0%

Negative

6%0%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.4 out of 10

Design of Site

Satisfaction with the look and design of the site

9.5 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.3 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.5 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.5 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.6 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.2 out of 10

Shipping Charges

Satisfaction with shipping charges

9.6 out of 10

Variety of Shipping Options

Desired shipping options were available

9.6 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.6 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.7 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

8.8 out of 10

Customer Support

Satisfaction with assisted or self-service help

9.2 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.7 out of 10

Returns Process

Satisfaction with the returns process

6.9 out of 10

Recent Reviews for Ross-Simons

Showing 401 - 420 of 7,416

Lynn

Site Experience Feedback

Jul 15, 2024

The website is easy to navigate and represents jewelry nicely. I wish there were a section to write a one-sentence request regarding the order!


Post-Delivery Feedback

Aug 18, 2024

I love Ross-Simons jewelry! I have bought many items over the years for gifts and for myself, and every piece has been a great success. My recent purchase is beautiful and I have already received compliments. I made a specific request with customer service, and they met my needs perfectly.

From Ross-Simons

We are pleased to learn that the website was easy to navigate! Currently, we do not have a section to write a message regarding the order. If you need to let us know something, call us direct at 800-556-7376 immediately after plac...

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Justme

Post-Delivery Feedback

Aug 18, 2024

I would like to return my item but I cannot find a place to download a return shipping label. Please send me one in an email.

Jace

Site Experience Feedback

Aug 07, 2024

Always a pleasure & smooth transaction with Ross-Simons. I stumbled upon this item & it was exactly what I was looking for, having almost settled for a just "adequate" alternative.

From Ross-Simons

We're happy you found exactly what you wanted.

Lita

Site Experience Feedback

Aug 17, 2024

Seems like a good buy. I'm interested in seeing the quality once it's recieved. I've had to return some items because of poor quality and defective merchandise.

Taína505

Post-Delivery Feedback

Aug 17, 2024

I always have a great experience when shopping on the Ross-Simon website. I’ve bought several pieces for myself and also as gifts over the years. I can always find something within my budget to buy. The perks for membership are really nice. So glad I joined!

Bunny16

Site Experience Feedback

Aug 17, 2024

Overall there is nothing negative. I like the fact you can make specific choices for your search regarding type of jewelry ,stone color, metal etc.

Gal in the trees

Site Experience Feedback

Aug 07, 2024

It helps seeing photos of a model wear the jewelry items. I never like running videos on home pages--too distracting. It would help to give measurements for all earrings. Overall, I'm very pleased with the many items purchased from RS since 2000. Only one bracelet did I need to return due to funky clasp.


Post-Delivery Feedback

Aug 17, 2024

The citrine bracelet was pretty but the 7" size was barely 7" total length leaving no fraction for easy fastening. Returned it regretfully. The star shaped amber earrings were very nice and not returned.

From Ross-Simons

All of our pieces have the dimensions and weights listed in the Product Details section of the website, under the picture. If you see that there are some dimensions missing, call us at 800-556-7376 and we will be happy to get you ...

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Micky

Site Experience Feedback

Aug 17, 2024

Nice, easy and smooth. The only helpful thing is if the website could hold any credits I have coming to me. I am spending enough money that this would be helpful.

From Ross-Simons

Any VIP coupons or Bonus Coupons would be sent to your email address when you qualify for them. At this time there is no way to have them saved to your customer profile. We are updating our system to be more user friendly, so this...

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Maddy

Site Experience Feedback

Aug 17, 2024

Needed a special 60th birthday gift and found what I needed right away

Franzl

Site Experience Feedback

Aug 01, 2024

It's all good.I would have liked to sign up for an affirm account.No smart phone,no sign up.That's part I didn't like.I should of been able to sign up with my PC.No such luck.There are still some elderly people that cannot afford a smart phone,like me.Would be nice if that could be changed


Post-Delivery Feedback

Aug 17, 2024

Easy to order.With today's gold prices,I'm still able to tread my self once in a while.

From Ross-Simons

We understand your concern. You can sign up for Affirm on your PC, but you do need a smart phone that can receive a text from Affirm with a security code. Regretfully, there is no way around this. This is a policy with Affirm.

Lee

Site Experience Feedback

Jul 31, 2024

Looking for a 3 strand pearl chocker necklace

KMS

Site Experience Feedback

Aug 17, 2024

Easy to use

Online Shopper

Site Experience Feedback

Aug 17, 2024

More pictures please

Teri

Site Experience Feedback

Aug 17, 2024

Na

nancy

Site Experience Feedback

Aug 10, 2024

Great; wish relative strength of chains was mentioned! for safety of pendent!

From Ross-Simons

On our chains, we do have the chain size and the weight of the chain, we are sorry we don't have the strength the chain can carry.

Meme

Site Experience Feedback

Aug 17, 2024

The website is easy to navigate. I could easily narrow down my selection to show only the specific type of ring I was looking for.

Kathy

Site Experience Feedback

Aug 17, 2024

Very easy to use website and prices were reasonable

Blessed 1

Site Experience Feedback

Aug 17, 2024

Very easy to search and find exactly what i was looking for.

Dory

Site Experience Feedback

Aug 07, 2024

The website has an excellent collection of items in all price ranges, and it is very easy to see each item from different angles. The descriptions are detailed so you know exactly what you are getting.


Post-Delivery Feedback

Aug 17, 2024

I purchased two rings one day apart and was delighted when they arrived. They are even more beautiful than on the website. They arrived quickly and in perfect condition.

Lb

Site Experience Feedback

Aug 17, 2024

Every good experience