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Ross-Simons Reviews - 7,416 Review - 9.1/10

Nov 27, 2024
Ross-Simons offers a value priced selection of fine jewelry, famous name tableware, collectibles, gifts, furniture and more. Jewelry selections range from sterling silver to platinum and diamonds, watches, rings, bracelets, necklaces and gems, plus designer jewelry. Ross-Simons offers prices at up to 70% below comparable retailers. 100% Satisfaction Guaranteed. Free Shipping. Fabulous Jewelry ? Great Prices - Since 1952.
Circle of Excellence - Ross-Simons

2022
Winner

Circle of
Excellence

2 years

Ross-Simons Rating

Rating
Overall Satisfaction9.1 /10
Would Shop Here Again9.2 /10
Likelihood to Recommend9.2 /10
Product Selection9.5 /10
Ease of Finding9.4 /10
Checkout Satisfaction9.3 /10
Product Met Expectations8.8 /10
On-Time Delivery9.6 /10
Satisfaction with Customer Support9.2 /10
Overall Satisfaction:
 

9.1out of 10


Would Shop Here Again:

 

9.2out of 10


Likelihood To Recommend:

 

9.2out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

85%100%

Neutral

9%0%

Negative

6%0%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.4 out of 10

Design of Site

Satisfaction with the look and design of the site

9.5 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.3 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.5 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.5 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.6 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.2 out of 10

Shipping Charges

Satisfaction with shipping charges

9.6 out of 10

Variety of Shipping Options

Desired shipping options were available

9.6 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.6 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.7 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

8.8 out of 10

Customer Support

Satisfaction with assisted or self-service help

9.2 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.7 out of 10

Returns Process

Satisfaction with the returns process

6.9 out of 10

Recent Reviews for Ross-Simons

Showing 381 - 400 of 7,416

PJ

Site Experience Feedback

Aug 18, 2024

Quick and easy.

Texas Lady

Site Experience Feedback

Aug 18, 2024

Very good!

Gardengirl

Site Experience Feedback

Aug 18, 2024

Always easy to find what I am looking for.

Doc JJ

Site Experience Feedback

Aug 18, 2024

Lovely pieces. Wish there were more discounts. Items are very expensive.

Online Shopper

Site Experience Feedback

Aug 18, 2024

I had a good experience as usual

Winnie D-B

Site Experience Feedback

Aug 18, 2024

The Ross-Simons shopping would be improved if the site retained items in the shopping cart rather than have the items disappear, never to be seen again.

LarryD

Site Experience Feedback

Aug 18, 2024

Easy to use. Use regularly.

John

Site Experience Feedback

Aug 18, 2024

I created a shopping cart last week and today, I believe the price on my cart had gone up. That was disappointing. I bought it anyway. The code had been "BONUS" and was no longer active. I got "COUPON" instead

From Ross-Simons

Prices in the cart are subject to change when the current offer code changes. offer codes are typically valid for a week. You were issued a $50.00 coupon towards a future order of $150.00 or more, sent to your email today. Happy s...

Read full response »

Kim

Site Experience Feedback

Aug 18, 2024

It was good I have purchased items prior to this one. I like the items as well as prices.

dave-F

Site Experience Feedback

Aug 18, 2024

very happy with the entire process.

Lch

Site Experience Feedback

Aug 18, 2024

Good

Louise

Site Experience Feedback

Aug 18, 2024

Very good

Sweetpea

Site Experience Feedback

Aug 18, 2024

Very easy

Debdoll

Site Experience Feedback

Aug 18, 2024

I am upset that my complete order history is not showing up on my account. I had to call customer service twice to get the information I needed to reorder a pair of earrings I had ordered previously.

From Ross-Simons

We are sorry that you were not able to access your order history. If you have set up an account with your basic information, all your order should come up for you. We are always here to assist you if you do have a problem.

Nancy

Post-Delivery Feedback

Aug 18, 2024

No problem what so ever; Very satisfied

Jag

Post-Delivery Feedback

Aug 18, 2024

I was impressed by the quality of the earrings I bought. The packaging was very nicely done. The way the earrings were boxed make them a special gift and denote the Ross-Simons quality. I would recommend Ross-Simons to friend and family.

Corgi fan

Site Experience Feedback

Aug 18, 2024

Found just what I was looking for. Good search engine.

Yolz

Site Experience Feedback

Aug 05, 2024

Reliable products....great customer service


Post-Delivery Feedback

Aug 18, 2024

Im highly satisfied with the customer service on top of the products itself. Will recommend with friends

Marcy

Site Experience Feedback

Aug 18, 2024

Easy shopping

Tessa

Site Experience Feedback

Aug 18, 2024

I love this site! I’m always looking for classy, yet simple bracelets and anklets, and this site fills my needs every time! Good quality for a amazing prices!