Ross-Simons Reviews - 7,416 Review - 9.1/10
2022
Winner
Circle of
Excellence
2 years
Ross-Simons Rating
Overall Satisfaction | 9.1 /10 |
---|---|
Would Shop Here Again | 9.2 /10 |
Likelihood to Recommend | 9.2 /10 |
Product Selection | 9.5 /10 |
Ease of Finding | 9.4 /10 |
Checkout Satisfaction | 9.3 /10 |
Product Met Expectations | 8.8 /10 |
On-Time Delivery | 9.6 /10 |
Satisfaction with Customer Support | 9.2 /10 |
9.1out of 10
Would Shop Here Again:
9.2out of 10
Likelihood To Recommend:
9.2out of 10
Overall Rating | Past 3 Months | Past Month |
---|---|---|
Positive | 85% | 100% |
Neutral | 9% | 0% |
Negative | 6% | 0% |
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.4 out of 10
Design of Site
Satisfaction with the look and design of the site
9.5 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.3 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.5 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.5 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.6 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.2 out of 10
Shipping Charges
Satisfaction with shipping charges
9.6 out of 10
Variety of Shipping Options
Desired shipping options were available
9.6 out of 10
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.6 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.7 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
8.8 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.2 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.7 out of 10
Returns Process
Satisfaction with the returns process
6.9 out of 10
Recent Reviews for Ross-Simons
Showing 381 - 400 of 7,416
PJ
Site Experience Feedback
Aug 18, 2024
Quick and easy.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Texas Lady
Site Experience Feedback
Aug 18, 2024
Very good!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Gardengirl
Site Experience Feedback
Aug 18, 2024
Always easy to find what I am looking for.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Doc JJ
Site Experience Feedback
Aug 18, 2024
Lovely pieces. Wish there were more discounts. Items are very expensive.
- Overall Rating: 7
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Aug 18, 2024
I had a good experience as usual
- Overall Rating: 10
- Would Shop Here Again: 8
- Likelihood To Recommend: 10
- Full ratings for this review »
Winnie D-B
Site Experience Feedback
Aug 18, 2024
The Ross-Simons shopping would be improved if the site retained items in the shopping cart rather than have the items disappear, never to be seen again.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
LarryD
Site Experience Feedback
Aug 18, 2024
Easy to use. Use regularly.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
John
Site Experience Feedback
Aug 18, 2024
I created a shopping cart last week and today, I believe the price on my cart had gone up. That was disappointing. I bought it anyway. The code had been "BONUS" and was no longer active. I got "COUPON" instead
- Overall Rating: 8
- Would Shop Here Again: 7
- Likelihood To Recommend: 8
- Full ratings for this review »
From Ross-Simons
Prices in the cart are subject to change when the current offer code changes. offer codes are typically valid for a week. You were issued a $50.00 coupon towards a future order of $150.00 or more, sent to your email today. Happy s...
Read full response »Kim
Site Experience Feedback
Aug 18, 2024
It was good I have purchased items prior to this one. I like the items as well as prices.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
dave-F
Site Experience Feedback
Aug 18, 2024
very happy with the entire process.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
- Full ratings for this review »
Lch
Site Experience Feedback
Aug 18, 2024
Good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Louise
Site Experience Feedback
Aug 18, 2024
Very good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Sweetpea
Site Experience Feedback
Aug 18, 2024
Very easy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Debdoll
Site Experience Feedback
Aug 18, 2024
I am upset that my complete order history is not showing up on my account. I had to call customer service twice to get the information I needed to reorder a pair of earrings I had ordered previously.
- Overall Rating: 5
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
- Full ratings for this review »
From Ross-Simons
We are sorry that you were not able to access your order history. If you have set up an account with your basic information, all your order should come up for you. We are always here to assist you if you do have a problem.
Nancy
Post-Delivery Feedback
Aug 18, 2024
No problem what so ever; Very satisfied
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Jag
Post-Delivery Feedback
Aug 18, 2024
I was impressed by the quality of the earrings I bought. The packaging was very nicely done. The way the earrings were boxed make them a special gift and denote the Ross-Simons quality. I would recommend Ross-Simons to friend and family.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
Corgi fan
Site Experience Feedback
Aug 18, 2024
Found just what I was looking for. Good search engine.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Yolz
Site Experience Feedback
Aug 05, 2024
Reliable products....great customer service
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Yolz
Post-Delivery Feedback
Aug 18, 2024
Im highly satisfied with the customer service on top of the products itself. Will recommend with friends
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 9
- Customer Support: 10
- Full ratings for this review »
Marcy
Site Experience Feedback
Aug 18, 2024
Easy shopping
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Tessa
Site Experience Feedback
Aug 18, 2024
I love this site! I’m always looking for classy, yet simple bracelets and anklets, and this site fills my needs every time! Good quality for a amazing prices!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »